Social Media Glossary
Search through our list of the most popular social media marketing glossary terms below. Don’t get left in the dark with industry terminology. This is your one-stop shop to study up on the most popular terms.
A
An algorithm is a sequence of steps used to solve specific problems. Algorithms are often scientific or mathematical equations. In recent years, software engineers, data scientists and content strategists have…
B
In the age of social media, brands can't hide anything from their customers. Your audiences can find out everything they need to know about your business from other consumers. As…
A brand style guide is a crucial document that dictates how a business presents itself to the world. This reference tool promotes consistency in an organization's social media, offline and…
Business objectives are the specific and measurable results companies hope to maintain as their organization grows. Entrepreneurs and business leaders must track performance in every part of their business to…
A brand advocate is someone who elevates your brand through word of mouth marketing. Brand advocates leave positive reviews about your product. They also refer new customers and create content…
C
Social media has opened the door to better engagement between customers and brands. Through real-time messages and regular engagement, businesses develop stronger relationships with their audience. Unfortunately, the rise of…
Chatbots, or messenger bots, are pieces of software designed to respond to messages sent on social media, websites and more. Chatbots can follow pre-set conversation trees to answer customer questions.…
On social media, the length of a post often affects the impact of your content. Following the character count rules of each platform means that your messages display fully on…
CPM (cost per mille) is a paid advertising option where companies pay a price for every 1,000 impressions an ad receives. An "impression" refers to when someone sees a campaign…
Carousel ads are a kind of advertising format that combines multiple videos or images into a single ad. Carousel ads are most popular on Instagram and Facebook, where you can…
Images are an important aspect of content marketing. 32% of marketers consider visual content to be the most essential form of marketing, with blogging in second place. When many marketers…
Clickbait is a form of content designed to gather clicks on the search engine result pages. With clickbait, companies attempt to generate traffic on their blogs or websites, often relying…
Content curation is the act of finding and sharing excellent, relevant content to your online followers. With content curation, companies deliver a wide variety of content to their customers, keeping…
Click through rate is a marketing metric that measures how often people click on a link, ad or email. Many factors affect click-through rate (CTR), including imagery, keywords, call-to-action copy…
A cover photo is an image on a Facebook profile. Unlike a profile picture, cover photos are large banner graphic that introduces visitors to an individual or brand. Facebook cover…
A call to action or "CTA" is a prompt on your website that asks users to take a specific action. Most call to action copy is written as an imperative,…
Crowdsourcing is the act of collecting services, ideas or content through the contributions of a large group of people. Typically, the "crowd" in crowdsourcing is a third-party unrelated to the…
Cost per click (CPC) is a paid advertising term where an advertiser pays a cost to a publisher for every click on an ad. CPC is also called pay per…
Conversion tracking is when a brand monitors the actions consumers take toward the completion of a business goal. These actions can include signing up for a newsletter, downloading a content…
Co-marketing is a marketing strategy where brands or organizations partner together to expand their reach. Typically, the companies working with each other have some similarities, such as being in the…
Conversational commerce is the empowerment of consumers to make shopping decisions, purchases and transactions through messaging apps and other conversational technology. Conversational services and technology have transformed the way people…
Content marketing is a type of marketing where brands plan, create, promote and analyze content to meet strategic goals. Brands use content to attract, engage and interest users through various…
D
Customers are the lifeblood of any business. Without dedicated people willing to buy and recommend your products and services, your organization can't grow. Unfortunately, acquiring and maintaining consumers isn't always…
In the digital world, "DM" usually stands for "Direct Message." A DM is a private mode of communication between social media users. When you send a direct message, only you…
E
An emoji is a small icon used to represent an emotion, symbol or object. Emoji commonly appear in communication applications, such as social networking apps and text messaging systems. Over…
Engagement rates are metrics that track how actively involved with your content your audience is. Engaged consumers interact with brands through "likes" comments and social sharing. The engagement rate is…
F
The Facebook Note is one of the oldest features that has stood the test of time on Facebook. Notes are a place where individuals and brands share content that's too…
The Facebook Share button is a simple and convenient way for people to display content posted by other Facebook users on their social media walls. When someone hits the Facebook…
A Facebook comment lets you respond to a post or picture on Facebook. To comment on a Facebook post, click Comment underneath the post, or click into the white box…
A Facebook business page is a public social media profile designed for commercial organizations. Like a personal Facebook account, Facebook businesses pages allow you to make connections online. Brands use…
Facebook Live is a video streaming service launched by Facebook in 2016. CEO Mark Zuckerberg launched Facebook Live with a broadcast on the 6th of April 2016. The unique form…
Facebook Messenger is an instant messenger service owned by Facebook. More than just a mode of consistent communication, Facebook messenger also gives companies ways to deepen their relationships with clients.…
Emojis are everywhere in the modern world. We're constantly using emojis to express ourselves and translate our emotions into a digital format. Reactions are Facebook's way of facilitating that emotional…
A Facebook Boost Post is a type of paid advertisement on Facebook promoting an existing post from a business page. Facebook Boost Posts amplify the reach of your content to…
Facebook Ads Manager is an ad management tool to make, edit and analyze paid promotional Facebook campaigns. Facebook recently combined Ads Manager and Power Editor into one platform to make…
Facebook Offers is a social media marketing feature that allows brands to promote coupons, discounts and deals to customers, ultimately to help convert more leads. Through enticing deals and discounts, this…
G
A Geotag is a piece of digital data attached to something like a status update or photo online. This metadata is connected to the GPS on a smartphone, which means…
H
A hashtag is a word or multi-word phrase which follows the # symbol. Common hashtags include #TBT, or #PicOfTheDay. Hashtags primarily support the categorization of content on social media channels,…
I
Inbound marketing is an advertising methodology focused on creating valuable experiences for customers. The idea is that by supplying your audience with meaningful moments, you'll give them a compelling reason…
Creating a social media account is simple. Unfortunately, this means that it's difficult for social users to know for certain whether they're following the right people online. Anyone can claim…
Successful Instagram marketing is all about the visuals. The photos that you publish will attract followers, highlight your unique personality and show off the human side of your business. However,…
An Instagram Comment is one of the two ways that people engage with the content they see on Instagram. The other option is to simply like the post. Comments are…
An influencer is someone in your niche or industry with sway over your target audience. Influencers have specialized knowledge, authority or insight into a specific subject. Their pre-existing presence in…
Influencer marketing is the process of promoting and selling products or services through individuals capable of driving action from your target audience. Influencers share the values of a brand and…
Instagram Live is a feature on Instagram Stories that allows users to stream video to followers and engage with them in real time. When users broadcast live video streams on their…
Instagram is a valuable addition to many social media marketing campaigns - particularly for highly visual brands. However, companies need to know how to hack the Instagram algorithm if they…
K
A key performance indicator (KPI) is a main measurement of performance used to track goals and quantify outcomes. How to Measure KPIs Without bench-marketing efforts, it's more difficult to measure…
L
Every day, the average adult watches more than 5 hours of video. Increasingly, younger generations are replacing standard television channels and cable with streaming services. These solutions allow them to…
LinkedIn Pulse is a publishing platform created by the professional social networking channel, LinkedIn. When Pulse first emerged, it was reserved exclusively for well-known influencers. However, in 2014, LinkedIn decided…
Lead generation is the process of generating interest from your target customer base to effectively increase future sales. Lead generation is a crucial component in the sales strategy of any…
Many social media marketers launch their campaigns with the aim to drive engagement and send leads to a product page or website. When people find a brand on social media…
M
Marketing automation is the process of using specialist software to automate marketing actions. Many modern marketing departments rely on automation to streamline repetitive tasks like sending emails, texting customers and…
Memes and social media are perfect for each other. Both concepts are about connecting with people online. While social media is a platform for communication, memes are a way of…
A microblog is a short piece of content designed for quick audience interactions. Microblogging is a combination of instant messaging and content production. With a microblog, you share short messages…
A marketing funnel describes your customer's journey with you. From the initial stages when someone learns about your business, to the purchasing stage, marketing funnels map routes to conversion and…
Midroll is an online advertising term used when advertisers play short ads in the middle of a video. Midroll is a way to monetize longer-form video content displayed on YouTube,…
A marketing proposal is a written document used by marketers to communicate a project to a client for consideration, which can include strategy ideas, delivery time frames and estimated costs,…
N
Net Promoter Score (NPS) measures whether your customer will refer you to someone new. Since 83% of people say that they trust the recommendations made by their friends and family…
Niche marketing is a highly targeted form of advertisement. With niche marketing, businesses promote their products and services to a small, specific and well-defined audience. Many organizations adopt this strategy…
Newsjacking is a term coined by David Meerman Scott in his book, "Newsjacking." According to Scott, Newsjacking is the process of adding your thoughts and opinions into breaking news stories. It's…
O
Marketing is a critical component of any business development plan. There are two fundamental kinds of marketing in the world today: inbound and outbound marketing. Although inbound marketing is more…
Facebook is currently home to over 2.23 billion monthly users. As the most popular social media channel on the web, Facebook offers users a place to catch up with friends,…
P
Pinterest is an image-focused social media platform with over 200 million monthly users. The channel is similar to a digital scrapbook, where users share inspiration, motivational pictures and ideas. More…
When companies advertise on social media, they have two options. The first choice is to use content to gather organic engagement and attention. The second solution is to pay for…
Personal branding is the process of defining and promoting what you stand for as an individual. Your personal brand is a culmination of the experiences, skills and values that differentiate…
On social media, one of the most crucial assets a person or business has is reach. Potential reach estimates how many people are in your target audience for you to…
Promoted Tweets are a type of paid content prominently featured on Twitter to a targeted audience. Paid tweets are typically shown on highly visible locations on Twitter, including the top…
R
Referral traffic describes the people who come to your domain from other sites, without searching for you on Google. When someone visits a link from a social network or website…
Sharing and creating content is a crucial part of social media marketing. A Regram is an effective way to share content on Instagram. Regramming allows brands to distribute another user's…
A repin is a post on Pinterest that is saved to one or more of your pinboards. The repin contains the image, title and link to the original source. Brands…
Rich pins are an SEO-focused aspect of Pinterest. Designed to spread brand awareness, rich pins contribute context to your posts. Using code, rich pins pull metadata from the website pages…
Real-time marketing or "RTM" is the process of engaging with customers instantly based on breaking news and information. It's about maintaining a consistent relationship with your audience with cutting-edge data.…
Retargeting, also called remarketing, is an online advertising method of reaching out to previous visitors of your website or app, often by displaying ads or sending emails. Retargeting offers an…
S
Social media creates a platform for companies and their consumers to interact seamlessly in the digital age. With social channels, businesses connect with their customers on a deeper level. Being…
There are 2.77 billion social media users around the globe in 2019. Along with pictures of their food and pets, these people are also sharing valuable insights for brands. Every…
Social selling is a lead generation strategy designed to help salespeople directly interact with prospects through social platforms. The concept of social selling challenges the typical transaction experience between customers…
Social bookmarking is the process of tagging a website page with a browser-based tool so that you can easily visit it again later. Instead of saving social media posts to…
Social media management is the process of managing content and interactions across social channels. A social media management strategy may involve multiple platforms, from Instagram, to Facebook and YouTube. Social…
Sentiment analysis relates to the methods, techniques and processes used to retrieve information about a consumer's perception of a product, service or brand. Tools for sentiment analysis use machine learning…
Social commerce is an ecommerce term for the buying and selling activities that take place on social media networks. Social commerce encompasses global and local marketplaces that include large businesses…
Social proof is the psychological concept that people are influenced in their decision making by others, compelling them to act within societal norms or expectations. In the context of marketing,…
Social media automation is the process of optimizing social interactions using automated tools. This can include scheduling social posts ahead of time or republishing popular articles. Automating social media publication,…
Share of voice (SOV) is a measure of the market your brand owns compared to your competitors. It acts as a gauge for your brand visibility and how much you…
Social media managers are in charge of representing a company across social channels as the sole voice of the brand. They respond to comments, compile campaigns and create content. These experts…
T
As outbound marketing gives way to inbound campaigns, companies are discovering the benefits of a target audience. By targeting a specific selection of customers with each of your advertising campaigns,…
A List is a curated selection of Twitter accounts. Social media users can either create their own Lists to help organize their marketing strategies or subscribe to those created by…
A Twitter handle is the username that appears at the end of your unique Twitter URL. Twitter handles must contain fewer than 15 characters and they appear like so in…
A Twitter card is content designed to give users a rich media experience whenever tweets contain links to a site’s content. Twitter has various card types to show content previews,…
Twitter verification tells your Twitter followers your profile is authentic, trusted and the source of truth for your name, business or organization. In the past, the process required an application…
U
A UTM code is a basic snippet of code added to the end of your URL to assist with tracking the performance of content and social media campaigns. There are…
An URL shortener is a website that reduces the length of your URL (Uniform Resource Locator). The idea is to minimize the web page address into something that's easier to…
V
All marketing teams create content hoping that their message will spread like wildfire across every consumer touchpoint. Viral marketing is the name given to promotional methods that naturally explode through…
Y
Not just a video site, but also one of the most successful search engines in the world, YouTube is a valuable place for marketers. As video marketing grows increasingly popular…