Condiciones de servicio de Sprout Social™
Vigente a partir del 9 de mayo de 2024
These Sprout Social, Inc. Terms of Service (these “Terms”) constitute a binding agreement between you (“you”, “your”, or “Subscriber”) and Sprout Social, Inc. (“us”, “our”, “we” or “Sprout Social”) governing your use of and access to our Services (as defined below).
If you are entering into these Terms on behalf of a company, organization, or other legal entity, you acknowledge that you are agreeing to these Terms on behalf of such entity and represent to Sprout Social that you have the authority to bind such entity and its Affiliates (as applicable) to these Terms. In such case, all references to “you”, “your”, or “Subscriber” in these Terms shall refer to such entity and its Affiliates. If you are an Authorized User of an entity, then these Terms will apply to you to the extent they are applicable to Authorized Users.
By using or accessing the Services or permitting any Authorized User to use or access the Services, you accept and agree to be bound by these Terms. If you do not have the authority to enter into these Terms (including to bind any applicable Affiliates or entities) or you do not agree to these Terms, do not accept these Terms and do not use or access the Services.
1. DEFINITIONS.
1.1. “Account” means a unique account created for you to access the Subscription Services.
1.2. "Propietario de la Cuenta" significa la persona física o entidad designada por el Suscriptor como Propietario de la cuenta en la Aplicación.
1.1. “Afiliada” se refiere a una entidad que controla, es controlada o está bajo el control común de un tercero, donde “control” significa ser propietario del 50 % o más de las acciones, participación en capital u otros valores autorizados que permiten el derecho a voto en la elección de directores u otras autoridades ejecutivas.
1.4. "Agencia" se refiere a una empresa u organización que presta servicios de publicidad, marketing o de redes sociales en representación de otra empresa, persona o grupo.
1.5. "Aplicaciones" significa las aplicaciones web (y las versiones móviles) a través de las cuales se entregan los Servicios de Suscripción, o se accede a ellos, incluidos los disponibles en los Sitios.
1.6. “Usuario(s) Autorizado(s)” se refiere a una persona que está autorizada por el Suscriptor a usar los Servicios de tu Cuenta, y a quien Sprout Social le proporcionó una identificación de usuario y contraseña por indicación tuya. Los Usuario(s) Autorizado(s) pueden incluir tu personal, el personal de tus Afiliadas, agentes, contratistas, consultores o proveedores de servicios, o Clientes, según corresponda en cada caso.
1.7. “Servicios Beta” se refiere a determinados servicios, características o funcionalidades de los Servicios puestos a disposición de los suscriptores únicamente con fines de evaluación interna y pruebas, que a criterio exclusivo de Sprout Social pueden o no ponerse a disposición del público en general posteriormente.
1.8. “Reclamos” significa cualquier acción legal, reclamo, demanda, procedimiento o pleito.
1.9. “Cliente” se refiere a un cliente del Suscriptor que compra y/o utiliza los Servicios (si corresponde).
1.10. "Contenido" se refiere a toda la información, datos, contenido, mensajes y otros materiales que tú o tus Usuarios Autorizados publican o, de otra manera, transmiten mediante las Aplicaciones.
1.11. “Información Confidencial” se refiere a la información que no es pública revelada por cualquier parte a la otra, ya sea directa o indirectamente, por escrito, de manera oral o a la que la otra parte tenga acceso, que: (a) una persona razonable consideraría confidencial, o (b) que esté catalogada como “confidencial” o “patentada” o con una denominación similar por la parte reveladora.
1.12. "DPA" significa el Anexo sobre el Procesamiento de Datos de Sprout Social disponible en https://media.sproutsocial.com/uploads/Downloadable-Customer-DPA.pdf.
1.13. "Servicios de Suscripción de Promoción de Empleados" se refiere a los servicios de suscripción exclusivos de promoción de empleados proporcionados por Sprout Social, que incluyen el uso de las aplicaciones web, las aplicaciones móviles (si corresponden), la asistencia técnica y la documentación de Sprout Social, correspondientes al Plan.
1.14. “Comentarios” se refiere a cualquier sugerencia, solicitud de mejora, recomendación u otro comentario que el Suscriptor haga a Sprout Social con respecto a los Servicios.
1.15. "Prueba Gratuita" se refiere al acceso a los Servicios como prueba o evaluación sin cargo.
1.16. "Período de Prueba Gratuita" significa el período que comienza en la fecha en la que te registras, o te dan acceso, a los Servicios como parte de una Prueba Gratuita y finaliza en el que sea anterior de: (a) la fecha que Sprout Social especifique como fin de la Prueba Gratuita; (b) la fecha en la que compres una suscripción paga por los mismos Servicios; o (c) la fecha en la que Sprout Social rescinda tu acceso a dichos Servicios, lo cual Sprout Social puede hacer en cualquier momento a su exclusivo criterio.
1.17. "Servicios de Suscripción de Marketing de Influencers" se refiere a los servicios de suscripción de marketing de influencers exclusivos, que incluyen el uso de las Aplicaciones web, la asistencia técnica y la documentación de Sprout Social, correspondientes al Plan.
1.18. “Derechos de Propiedad Intelectual” se refiere a todos y cada uno de los derechos registrados y sin registrar concedidos, solicitados o, de otro modo, existentes o relacionados con cualquier patente, derecho de autor, marca comercial, secreto comercial, protección de bases de datos u otras leyes de derechos de propiedad intelectual, y todos los derechos o formas de protección similares o equivalentes, en cualquier parte del mundo, en cada caso, durante todo su plazo y junto con las renovaciones o prórrogas.
1.19. "Plan" se refiere a los servicios y funciones de los productos específicamente disponibles para ti con tu suscripción. Los detalles del Plan se pueden indicar dentro de la Aplicación o en una Orden de Servicio.
1.20. "Términos Específicos del Producto" se refiere a términos y condiciones adicionales obligatorios para que puedas acceder y usar los respectivos Servicios de Suscripción. Los Términos Específicos del Producto para los Servicios de Suscripción de Sprout Social se encuentran en https://sproutsocial.com/legal/sprout-product-terms. Los Términos Específicos del Producto para los Servicios de Suscripción de Marketing de Influencers se encuentran en https://sproutsocial.com/it/legal/sprout-social-influencer-marketing-product-terms. Los Términos Específicos del Producto se incorporan a estas Condiciones en la medida en que se aplican a los Servicios adquiridos por ti.
1.21. "Servicios Profesionales" se refiere a la implementación, el entrenamiento u otros servicios de consultoría provistos por Sprout Social en relación con tu uso de los Servicios de Suscripción, tal como se indican en el Plan, la Orden de Servicio y/o la declaración de trabajo que correspondan.
1.22. "Servicios" significa, colectivamente, los Servicios de Suscripción y los Servicios Profesionales provistos al Suscriptor conforme al Plan del Suscriptor. Los Servicios específicamente excluyen las bases de datos de terceros y los Servicios Externos.
1.23. "Orden de Servicio" se refiere a un documento con los datos de tu Plan, que acuerdan y firman ambas partes.
1.24. "Sitios" significa https://app.sproutsocial.com, https://advocacy.sproutsocial.com, https://influencer.sproutsocial.com y/o cualquier otro sitio a través de los cuales los Servicios de Suscripción se pongan a disposición en el futuro, según corresponda.
1.25. "Servicios de Suscripción de Sprout Social" se refiere a los servicios de marketing de redes sociales, estadísticas y listening por suscripción propiedad de Sprout Social, que incluyen el uso de las Aplicaciones web, las Aplicaciones móviles (si corresponden), la asistencia técnica y la documentación de Sprout Social, correspondientes al Plan.
1.26. “Servicios de Suscripción” se refiere a los Servicios de Suscripción de Sprout Social, la Promoción de Empleados y/o los Servicios de Suscripción de Marketing de Influencers adquiridos por el Suscriptor mediante un Plan o una Orden de Servicio según corresponda. Los Servicios de Suscripción no incluyen Servicios Profesionales ni Servicios de Terceros.
1.27. "Plazo de Suscripción" se refiere al plazo de suscripción indicado en el Plan o la Orden de Servicio que corresponda.
1.28. "Impuestos" se refiere a impuestos, aranceles y otros cargos gubernamentales incluidos, entre otros, los impuestos estatales y locales sobre las ventas, el uso, el consumo y el valor agregado (pero excluido cualquier impuesto adeudado sobre los ingresos, la propiedad o los empleados de Sprout Social).
1.29. “Contenido de Terceros” significa contenido que los Servicios recopilan en su nombre de Servicios de Terceros.
1.30. “Servicio de Terceros” se refiere a cualquier producto, servicio o software de terceros proporcionado bajo términos y condiciones separados y utilizado junto con los Servicios, incluidas, entre otras, ciertas redes sociales y otros socios de integración.
1.31. ”Condiciones del Servicio de Terceros” se refiere a los términos y condiciones, las políticas de uso aceptable, la política de privacidad o cualesquiera otros términos y políticas similares de un Servicio de Terceros, tal como se definen en la Política de Uso.
1.32. "Política de Uso" se refiere a la Política de Uso de Sprout Social aplicable a los Servicios, que se encuentra en https://sproutsocial.com/es/legal/usage-policy.
2. YOUR PLAN
2.1. Plan Details. The Services available to you will be based on your Plan.
2.1.1. In-App Purchases (Available for Sprout Social Subscription Services only). If you purchased the Sprout Social Subscription Services within the Application, the details of your Plan will be set forth on the billing page within the Application.
2.1.2. Service Orders. If you signed a Service Order, the details of your Plan will be provided on such Service Order. These Terms are incorporated and made part of each Service Order (if any). If there is a conflict between these Terms and the terms of a Service Order, these Terms will control unless the Service Order states that a specific provision of these Terms is superseded by a specific provision of the Service Order.
2.2. Add-Ons; Professional Services. Any additional Services or Service features, including but not limited to, listening, analytics, bots, or customer service, or any additional users, profiles, groups, brand keywords, and other features or functionality that you later add to an existing Plan (the “Add-Ons”) during your Subscription Term shall be subject to these Terms. Any Professional Services shall also be subject to these Terms and any applicable Service Order or statements of work.
3. USE OF AND ACCESS TO THE SERVICES
3.1. Uso de los servicios
3.1.1. Right to Use the Services. Subject to your compliance with these Terms, including the applicable Product-Specific Terms and the terms of any applicable Service Order, Sprout Social grants to you a limited, non-exclusive, non-transferable, non-sublicensable revocable right during the Subscription Term to use the Services solely for your own internal business operations or on behalf of your Clients, if applicable. If your Plan or applicable Service Order permits usage by your Clients, such Clients may use the Services in accordance with these Terms. You agree that Sprout Social and its Affiliates (as applicable) can access your Account as necessary to provide you with the Services and any related support.
3.1.2. Protection Against Unauthorized Use. You agree to use reasonable efforts to prevent any unauthorized use of the Services and to immediately notify us if you discover any unauthorized use of the Services. Immediately upon discovery of unauthorized use, you will take all necessary steps to terminate the unauthorized use and cooperate with us in preventing any further unauthorized use. You acknowledge that our Services support login through two-factor authentication and agree that Sprout Social will not be responsible for any damages, losses, or liability that would have been prevented by the implementation of such two-factor authentication by you or your Authorized Users.
3.2. Access and Authorized Users
3.2.1. Authorized Users. You acknowledge and agree that you are responsible for your Authorized Users’ compliance with these Terms, all activity conducted under your Account (regardless of knowledge or intent) and for all Content that you or your Authorized Users post or otherwise transmit via the Subscription Services. You further acknowledge and agree that you are responsible for managing access to your Account and that each Authorized User will be issued its own unique user identification and password. You shall ensure that credentials are kept confidential and not shared by more than one Authorized User and that Authorized Users are using the Subscription Services solely on your behalf. You shall have sole responsibility for the accuracy, quality, and legality of the Content and the means by which you acquired the Content. Except as provided in Section 3.2.3 (“Agency Subscribers”), you agree that you will not trade, transfer, or sell access to your login or Account to another party unless otherwise agreed to in writing by Sprout Social.
3.2.2. Affiliates. Subject to compliance with these Terms and any limitations in your Plan or a Service Order (if applicable), your Affiliates may access and use the Subscription Services. However, if any separate billing or Accounts are required for any of your Affiliates, the Affiliate will need to purchase its own Plan.
3.2.3 Suscriptores por Agencia. Si eres una Agencia, puedes usar los Servicios en nombre de tus Clientes y cobrarles a tus Clientes por el uso de nuestros Servicios. Como Agencia, serás responsable del uso que tus Clientes hagan de los Servicios. Al agregar a un Cliente a tu Cuenta, declaras y garantizas que obtuviste de él las autorizaciones y los consentimientos necesarios para obligarlo conforme a las presentes Condiciones. Si usas los Servicios en beneficio de un Cliente o si les otorgas a tus Clientes acceso y uso a los Servicios bajo tu Cuenta, serás responsable de asegurar que dicho Cliente no tenga acceso a información confidencial o exclusiva de ningún otro Cliente. Solo podrás asignar a un Cliente a un Grupo y no puedes otorgar acceso a un Grupo de Clientes, a otro Cliente o a un tercero sin el consentimiento del Cliente asignado. Reconoces que, si participas del Programa de Agencias Partner de Sprout Social, también estás sujeto al Acuerdo del Programa de Agencias Partner, disponible en https://sproutsocial.com/agencies/terms/.
3.3. Use Restrictions. You must use the Services in accordance with: (a) these Terms; (b) the applicable Product-Specific Terms; and (c) the Usage Policy. Although we do not monitor content published through the Services and are not responsible for any content published through the Services, we reserve the right to delete, edit, or move messages or materials that we deem necessary to be removed, including, but not limited to, public postings, advertisements, and messages.
3.4. Right to Suspend Services. We may restrict functionality or temporarily suspend your (or any Client’s or Affiliate’s) use of the Services if we reasonably and in good faith believe such suspension is necessary to prevent unauthorized use of the Services (including but not limited to a violation of these Terms) or to prevent an ongoing violation of any applicable laws or regulations. We will use commercially reasonable efforts to notify you by email prior to such suspension unless we believe that the need to restrict or suspend access is time-sensitive and requires immediate action without notice, or we are prohibited from providing notice under law or legal order. In addition, if you fail to timely pay any fees in accordance with these Terms and/or any Plan or Service Order, we may, without limitation to any of our other rights or remedies, suspend your use of the Services until we receive all amounts due. We will not be liable to you or any third parties for any of the foregoing actions.
3.5. Updates to Services. We reserve the right to modify features and functionalities of the Services from time to time in our sole discretion. We will determine in our sole discretion whether such new features and functionalities require additional fees. We may decide to add new features or functionalities to the Services and make them generally available at no cost to our customers. Access to certain new features or functionalities may require acceptance of additional terms presented within the Application. We may or may not provide notice to you of changes to the Services. We will not be liable to you or to any third party for any modifications, price increases, or discontinuations of the Services.
3.6. Availability of Service. While we will use commercially reasonable efforts to keep the Applications available and accessible, the Applications may be unavailable from time to time for repairs, upgrades, routine and emergency maintenance, or other interruptions that may be out of our reasonable control, including outages of Third-party Services and related application programming interfaces and integrations. Interruptions to your use of the Services shall not serve as a basis to terminate your subscription or entitle you to a full or partial refund or credit of subscription fees.
3.7. Uso de los Datos. Reconoces y autorizas el uso y acceso por parte de Sprout Social y sus Afiliados de datos anonimizados o datos anonimizados y agregados con fines comerciales: (a) para recopilar información de uso y rendimiento relacionada con los Servicios; (b) para operar, mejorar, desarrollar y dar soporte a los productos y/o servicios actuales o futuros de Sprout Social (incluidas las características o las funciones relacionadas); (c) para desarrollar y publicar puntos de referencia y reportes informativos similares (en cuyo caso los datos solo se divulgarán externamente en forma anonimizada y combinada); o (d) para cualquier otro fin legal. Sprout Social se asegurará de que los datos estén anonimizados para que no identifiquen al Suscriptor, a los usuarios del Suscriptor ni a la Información Confidencial del Suscriptor. Sprout Social y sus Afiliados poseerán todos los derechos de propiedad intelectual sobre dichos datos anonimizados o anonimizados y combinados y sobre cualquier dato derivado de ellos.
3.8. Beta Services. From time to time, we may offer you an opportunity to use and test Beta Services. Beta Services are solely for your internal, non-commercial evaluation and testing purposes. Use of any Beta Services is optional and you may accept or decline to use Beta Services as presented in the Services in your sole discretion. If you elect to use any Beta Services, you agree to be bound by any additional terms and conditions applicable to the Beta Services. You agree that, as between you and Sprout Social, the Beta Services constitute Sprout Social’s Confidential Information. Notwithstanding anything to the contrary in these Terms, Sprout Social provides no warranties for any of the Beta Services and has no obligation to correct, update, modify, or repair any Beta Services. Sprout Social reserves the right to fully or partially discontinue Beta Services at any time and for any reason, temporarily or permanently, with or without notice. Notwithstanding anything to the contrary in these Terms, Sprout Social shall have no liability to you or any third party for any harm or damage arising out of or in connection with any of the Beta Services.
3.9. Free Trials. If you are granted access to use the Services as a part of a Free Trial (including the Beta Services) you shall use the Services only for your internal, non-production, non-commercial evaluation and testing purposes. Your right to use the Services as a part of a Free Trial will immediately terminate at the end of the Free Trial Period. Any continued use of the Services will require you to register for the Services, purchase a subscription, and pay the applicable subscription fees. You acknowledge that any Content entered into the Services during a Free Trial may be permanently lost unless you purchase a subscription for the same Services before the end of the Free Trial Period. In the event of a conflict between this Section and the remainder of these Terms, the terms in this Section 3.9 will control with respect to the portion of the Services offered on a Free Trial basis.
4. THIRD-PARTY SERVICES
4.1. Connecting to Third-party Services. The Applications contain links to and allow you to connect to and use certain Third-party Services. To use any Third-party Services, you must be registered for or logged into such Third-party Service. By accessing or enabling a Third-party Service within an Application, you are authorizing a secure authentication token to pass from the Third-party Service to the Application for this express purpose.
4.2. Use of Third-party Services. You acknowledge that your use of any Third-party Service is governed solely by the applicable Third-party Service Terms and you agree that you shall use such Third-party Services in compliance with the Third-party Service Terms. Sprout Social does not control, endorse, is not liable for, and makes no representations with respect to any Third-party Service, its availability, its content, or the manner in which a Third-party Service uses, stores, or processes your Content. We are not liable for any damage or loss arising from or in connection with your access to or use of any such Third-party Service or your reliance on the policies, privacy practices, or data security processes of such Third-party Service. We are not responsible or liable for any changes to, or deletion of, your data by the Third-Party Services. Certain features of our Services may depend on the availability of these Third-Party Services and the features and functionalities they make available to us. You acknowledge that we do not control the availability, features, or functionality of any Third-party Service, a Third-party Service may change its availability, features or functionalities without any notice to us or you, and we may stop providing access to certain features and functionality of our Services in connection with changes made by a Third-party Service. We shall have no liability to you for any refunds, damages, or losses arising from, or in connection with, any unavailability of or change made by a Third-party Service or any resulting change to our Services. You irrevocably waive any claim against Sprout Social with respect to any Third-party Services.
4.3. Third-party Content. You acknowledge and agree that: (a) with respect to any Third-party Content, you act as a data controller and Sprout Social and its Affiliates, as applicable, act as a data processor; (b) if you connect your Subscription Services Account to any of your accounts with a Third-Party Service, you authorize Sprout Social to process any data from the connected accounts of such Third-Party Services on your behalf; and (c) you shall comply with any applicable Third-party Service Terms (including, but not limited to, any applicable developer policies) and any applicable privacy laws in the creation or use of Third-party Content.
5. FEES AND PAYMENT.
You will either pay for your Plan in the Application (if applicable) or upon receipt of an invoice issued by us, subject to the applicable provisions below.
5.1. Payment in Application (applicable to Sprout Social Subscription Services only).
5.1.1. Planes de Pago Mensuales. Para los Planes según los cuales le pagas a Sprout Social mensualmente dentro de la Aplicación, te cobraremos el primer día del Plazo de tu Suscripción y automáticamente en la misma fecha de cada mes posterior ("Fecha de Pago Mensual"). Continuaremos cobrándote el Plan en la Fecha de Pago Mensual, incluidos los Complementos, a menos que canceles tu Plan mediante la página de facturación dentro de la Aplicación. Las cancelaciones deben ser efectuadas por el Propietario de la Cuenta actual. Si cancelas tu Plan durante el mes anterior a la Fecha de Pago Mensual, continuarás teniendo acceso a los Servicios hasta la siguiente Fecha de Pago Mensual, y no se te emitirán reembolsos o créditos por aranceles prepagados y no utilizados por el resto del Plazo de la Suscripción. Nos reservamos el derecho de aumentar el precio de nuestros Planes mensuales en cualquier momento a nuestro exclusivo criterio. Los cambios de precio de un Plan mensual tendrán efecto en la siguiente Fecha de Pago Mensual después de que te notifiquemos el cambio de precio.
5.1.2. Planes de Pago Anuales. Para los Planes según los cuales le pagas a Sprout Social por año en la Aplicación, te cobraremos el primer día del Plazo de tu Suscripción, y tu Plazo de Suscripción se renovará automáticamente en períodos anuales consecutivos, y automáticamente te cobraremos en la misma fecha de cada año posterior (la "Fecha de Pago Anual") a menos que canceles tu Plan conforme a esta Cláusula 5.1.2. Continuaremos cobrándote tu Plan en la Fecha de Pago Anual, incluidos los Complementos, a menos que canceles tu Plan antes de la próxima Fecha de Pago Anual mediante la página de facturación dentro de la Aplicación. Las cancelaciones deben ser efectuadas por el Propietario de la Cuenta actual. Si cancelas tu Plan durante un Plazo de Suscripción actual, continuarás teniendo acceso a los Servicios hasta la siguiente Fecha de Pago Anual, y no se te emitirán reembolsos o créditos por aranceles prepagados y no utilizados por el resto del Plazo de la Suscripción. Sprout Social se reserva el derecho de aumentar las tarifas de suscripción para tu Plan anual en tu Fecha de Pago Anual; con la condición de que dicho aumento no será mayor del 7 % sobre las tarifas relacionadas con el Plazo de Suscripción inmediatamente anterior, a menos que te notifiquemos un precio diferente al menos sesenta (60) días antes de la Fecha de Pago Anual.
5.1.3. Planes Anuales con Pagos Mensuales. Para los Planes anuales en virtud de los cuales pagas a Sprout Social por mes en la Aplicación, te cobraremos el primer día del Plazo de tu Suscripción y automáticamente en la misma fecha de cada mes posterior de tu Plazo de Suscripción, y tu Plazo de Suscripción se renovará automáticamente por períodos anuales consecutivos a menos que canceles tu Plan conforme a esta Cláusula 5.1.3. Continuaremos cobrándote tu Plan, incluido cualquier Complemento, de forma mensual durante todo tu Plazo de Suscripción y los plazos de renovación posteriores, salvo que canceles tu Plan con notificación de cancelación por lo menos treinta (30) días antes de que finalice tu Plazo de Suscripción actual enviando una notificación a tu gerente de cuenta o a successteam@sproutsocial.com. Las cancelaciones deben ser efectuadas por el Propietario de la Cuenta actual. Si cancelas tu Plan durante el Plazo de Suscripción actual, no se reembolsarán ni acreditarán las tarifas prepagadas y no utilizadas durante el resto del Plazo de Suscripción, y deberás pagar todas y cada una de las tarifas no pagadas adeudadas a Sprout Social. Si no efectúas los pagos a tiempo, todas y cada una de las tarifas pendientes de pago en virtud de la Orden de Servicio aplicable pueden pasar a estar inmediatamente vencidas y ser pagaderas a discreción de Sprout Social. Sprout Social se reserva el derecho de aumentar las tarifas de suscripción de tu Plan el primer día de la renovación de tu Plazo de Suscripción; con la condición de que dicho aumento no será mayor del 7 % sobre las tarifas relacionadas con el Plazo de Suscripción inmediatamente anterior, a menos que te notifiquemos un precio diferente al menos sesenta (60) días antes del Plazo de renovación de la Suscripción que corresponda.
5.2. Pago por Factura. Si te facturamos por las tarifas de tu Plan, el Plazo de Suscripción se detallará en la Orden de Servicio y tus tarifas serán pagaderas a la fecha de la factura correspondiente. A menos que se especifique lo contrario en tu Orden de Servicio, si no recibimos el pago dentro de los treinta (30) días posteriores a la emisión de la factura, suspenderemos tu Cuenta y perderás el acceso a los Servicios. A menos que se especifique lo contrario en tu Orden de Servicio, tu Plan se renovará automáticamente al finalizar el Plazo de Suscripción actual. Si quieres cancelar tu Plan, deberás notificar por correo electrónico a tu gerente de éxito del cliente o a successteam@sproutsocial.com al menos treinta (30) días antes de que venza el Plazo de la Suscripción actual. Las cancelaciones deben ser efectuadas por el Propietario de la Cuenta actual.Sprout Social se reserva el derecho de aumentar las tarifas de suscripción después de la renovación; con la condición de que dicho aumento no será mayor del 7 % sobre las tarifas relacionadas con el Plazo de Suscripción inmediatamente anterior, a menos que te notifiquemos un precio diferente al menos sesenta (60) días antes de la renovación del Plazo de Suscripción que corresponda.
5.3. Changes To Your Plan. If you upgrade your Plan or add any Add-Ons to your Plan during your Subscription Term, you will be charged the then-current price generally available to Sprout Social customers for the upgrade or Add-Ons, prorated based on the number of days remaining in your Subscription Term (unless otherwise stated on your applicable Service Order). Unless otherwise specified in your Service Order, any upgrade or Add-Ons that you add will be coterminous with the existing Plan and will automatically renew at the end of the Subscription Term along with your Plan. If you choose to downgrade your Plan or remove any Add-Ons from your Plan, you will not be issued any refunds or credits for the unused and prepaid fees in connection with the downgrade or removal. Downgrading your Plan may cause the loss of content, features, or capacity of your Account and we will not be liable for any such loss.
5.4. Credit Card and PayPal Authorization. You acknowledge and agree that Sprout Social uses a third-party payment processor to process payments made by credit card or PayPal account. By submitting your credit card or PayPal information to Sprout Social, you authorize the third-party payment processor, acting on behalf of Sprout Social, to store such information and to charge the credit card or PayPal account until your Account is terminated. In addition, you authorize us to use a third-party payment processor in processing payments. If your credit card expires, or is declined, or your PayPal information requires an update, we will provide you notice via email. If, for any reason, your payment cannot be completed through credit card or PayPal, we may suspend your Account until we receive payment. You can choose to set up a backup payment method that will be used if the primary method fails for any reason (such as an expired credit card or insufficient funds). By adding a backup payment method, you agree that, if your primary payment method fails, Sprout Social can automatically charge your backup payment method to avoid any interruptions or suspensions to your Account.
5.5. Disputes and Late Payments. You must notify us in writing of any amounts you wish to dispute prior to the date such amounts would otherwise be due. Except for amounts disputed by you in good faith, any amount not paid when due shall be subject to finance charges equal to one and one-half percent (1.5%) of the unpaid balance per month (determined and compounded daily from the date due until the date paid) or the highest rate permitted by applicable law, whichever is less. You will reimburse any costs or expenses (including, but not limited to, reasonable attorneys’ fees) incurred by us to collect any amount that is not paid when due. Amounts due from you under these Terms shall not be withheld or offset by you against amounts due to you for any reason.
5.6. Taxes. You are responsible for the payment of any applicable Taxes resulting from your purchase or use of the Services. Applicable taxes may be charged to you if you pay within the Application or presented to you on an invoice, unless you provide a current and valid applicable tax exemption certificate to billingteam@sproutsocial.com before charges are incurred or an invoice is generated. In the event that any applicable taxes are not presented in the Application or are not included on your invoice, compliance with such applicable taxes is your sole responsibility. For customers located outside of the United States, in the event that you are required by law to withhold taxes from payments to Sprout Social, all amounts payable by you hereunder shall be grossed up such that the amount payable by you, net of withholding taxes, is equal to the total subscription fee as presented on in the Application or on the Service Order, as applicable.
5.7. Purchases through Reseller. If you purchase the Services through an authorized reseller or distributor of the Services (the “Reseller”), you will enter into a separate agreement or ordering document with such Reseller. Such agreement (the “Reseller Agreement”) shall address, as between you and the Reseller, any relevant terms and conditions, which may include, without limitation: the quantity of products and services purchased, the service term, fees, payment and applicable taxes. You acknowledge that the Reseller Agreement is solely between you and the Reseller and is not binding on Sprout Social. Any disputes related to the Reseller Agreement shall be handled directly between you and the Reseller. Notwithstanding the foregoing, you acknowledge and agree that although purchased through a Reseller, the Services will be provisioned to you by Sprout Social; therefore, these Terms continue to apply and will govern your access to and use of the Services. In the event of any conflict between these Terms and a Reseller Agreement, these Terms shall govern as between you and Sprout Social.
6. CANCELLATION AND TERMINATION
6.1. Termination by You. You may only cancel your Plan and terminate these Terms: (a) in accordance with Section 5 (Fees and Payment) (where applicable); or (b) if we fail to cure a material breach of these Terms within thirty (30) days of our receipt of written notice from you describing the breach. Where Section 6.1(b) applies, you may terminate these Terms and receive a prorated refund of any prepaid and unused fees. In all other instances of termination, you will not be entitled to any refunds or credits, and any unpaid fees under your Plan for the applicable Subscription Term will remain due and payable.
6.2. Termination by Us. We may terminate these Terms, your Plan, or a Service Order and your use of the Services for any of the following reasons: (a) you fail to comply with these Terms; (b) you do not pay your fees in accordance with the payment terms under your Plan or Service Order; (c) at the expiration of the subscription period of your Plan if we provide prior written notice to you; (d) you become the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors; or (e) if we reasonably determine you are acting or have acted in a way that could present substantial reputational harm to Sprout Social, its Affiliates or its current or prospective partners or customers. In no event will any termination by us for any of the foregoing reasons entitle you to any refunds of any prepaid and unused fees or relieve you of your obligation to pay any fees payable to us prior to the date of termination, and any unpaid fees under your Plan will remain due and payable. Any suspected fraudulent, abusive, hateful, discriminatory or illegal activity may be grounds for immediate termination of your use of the Services and may be referred to law enforcement authorities.
6.3. Post Termination Obligations. If these Terms, your Plan or a Service Order expires or is cancelled or terminated for any reason: (a) you will pay to Sprout Social any fees or other amounts that have accrued prior to the effective date of the termination; (b) any and all liabilities accrued prior to the effective date of termination will survive; and (c) your access to and use of the Services will cease. Sprout Social shall have the right to remove your Account information, Account settings, and Content within thirty (30) days of such expiration, cancellation, or termination with no liability or notice to you. Once your Account information, Account settings, and Content are deleted, you will not be able to recover them, except for any Content that remains on Third-party Services pursuant to such Third-party Service Terms.
7. INFORMACIÓN CONFIDENCIAL
7.1. Protection of Confidential Information. The receiving party shall: (a) not disclose, use, transmit, inform or make available to any entity, person or body any of the Confidential Information of the disclosing party for any purpose outside of the scope of these Terms; and (b) take all actions reasonably necessary and appropriate to prevent the unauthorized disclosure of such Confidential Information, and (c) at all times exercise at least a reasonable level of care with respect to such Confidential Information. Each party agrees to restrict access to the Confidential Information of the other party to those employees, advisors, agents and other representatives who require access in order to perform its obligations hereunder and who are subject to confidentiality obligations consistent with these Terms.
7.2. Exclusions to Confidential Information. Confidential Information shall not include any information that: (a) was publicly known and made generally available in the public domain prior to the time of disclosure by the disclosing party; (b) becomes publicly known and made generally available after disclosure by the disclosing party to the receiving party other than as a result of a violation of these Terms by the receiving party; (c) the receiving party rightfully knew or possessed prior to receipt from the disclosing party under these Terms; (d) is obtained by the receiving party from a third party without a breach of confidentiality obligations; or (e) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information.
7.3. Compelled Disclosure. The receiving party shall not be in violation of its confidentiality obligations for disclosing Confidential Information as required by applicable law or regulation or in response to a valid order by a court or other governmental body, as long as the receiving party provides the disclosing party (to the extent legally permissible) with prior written notice of the disclosure to permit the disclosing party to seek confidential treatment of that information and limits such disclosure to what is required by law or legal order.
8. WARRANTIES AND DISCLAIMER
8.1. Subscriber Warranties. You hereby represent and warrant that: (a) you will use the Services in compliance with all applicable laws and regulations; (b) the information you provide in registering for the Services is accurate, complete, and rightfully yours to use; (c) all Authorized Users are 18 years old or older; (d) you are not prohibited or restricted from having a Sprout Social account; (e) you are authorized to submit the Content and your Content has not been collected, stored, or transferred to Sprout Social and its Affiliates in violation of any law, regulation, third party rights or contractual restrictions; and (f) you are not a competitor of Sprout Social or using the Services for purposes that are competitive with Sprout Social.
8.2. DISCLAIMER. THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS, WITHOUT ANY WARRANTIES, GUARANTEES, CONDITIONS, OR REPRESENTATIONS OF ANY KIND, AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, DESIGN, TITLE, QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ON BEHALF OF SPROUT SOCIAL AND ON BEHALF OF ITS AFFILIATES AND ITS AND THEIR LICENSORS. SPROUT SOCIAL AND ITS AFFILIATES RELY ON THIRD PARTY DATA SOURCES FOR INFORMATION AND THEREFORE DO NOT WARRANT THAT ANY INFORMATION PROVIDED THROUGH THE SERVICES WILL BE UNINTERRUPTED, AVAILABLE, ACCESSIBLE, SECURE, TIMELY, ACCURATE, COMPLETE, FREE FROM VIRUSES, ERROR-FREE, OR THAT ANY INFORMATION PROVIDED THROUGH THE SERVICES OR THIRD PARTY DATA WILL ALWAYS BE AVAILABLE. SPROUT SOCIAL DISCLAIMS ALL LIABILITY FOR ANY MALFUNCTIONING, IMPOSSIBILITY OF ACCESS, OR POOR USE CONDITIONS OF THE SERVICES DUE TO INAPPROPRIATE EQUIPMENT, INTERRUPTIONS, OR OTHER ISSUES RELATED TO THE INTERNET AND ELECTRONIC COMMUNICATIONS SERVICE PROVIDERS, OR ANY OTHER DELAY, ERROR, OMISSION, INTERRUPTION, DELETION, THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, OR LOSS OF DATA ON THE SERVICES, ALL OF WHICH ARE NOT WITHIN SPROUT SOCIAL’S REASONABLE CONTROL. WE DO NOT PROVIDE ANY WARRANTIES, INDEMNITIES OR REMEDIES FOR ANY FREE TRIALS OR BETA SERVICES OR ANY FEATURE OF THE SERVICES IN BETA OR IN A FREE TRIAL VERSION. BETA SERVICES AND FREE TRIALS ARE OPTIONAL AND ARE USED AT YOUR OWN RISK.
9. INDEMNIFICATION
9.1. Indemnification by Sprout Social. We agree to defend, indemnify, and hold you harmless from any and all claims, losses, demands, liabilities, damages, settlements, expenses, and costs (including reasonable attorney’s fees) brought by a third party against you alleging that your use of the Services, as permitted herein, infringes or misappropriates the Intellectual Property Rights of such third party.
9.2. Infringement Remedy. If you are enjoined or otherwise prohibited from using the Services or a portion thereof based on an allegation that the Services violate the Intellectual Property Rights of a third party, or if we reasonably determine that such prohibition is likely, then we will, at our sole expense and option: (a) obtain for you the right to use the allegedly infringing portions of the Services; (b) modify the allegedly infringing portions of the Services so as to render them non-infringing without substantially diminishing their functionality; or (c) replace the allegedly infringing portions of the Services with non-infringing items of substantially similar functionality. If we determine that the foregoing remedies are not commercially reasonable, then we may terminate the impacted Plan or Service Order (or portion thereof), and will promptly provide a prorated refund or credit to you for any prepaid unused fees.
9.3 Exclusiones de obligaciones. No tendremos ninguna obligación en virtud de esta Sección 9 por cualquier infracción o mal uso que surja o se base en: (a) el uso de los Servicios en combinación con otros productos o servicios si dicha infracción o mal uso no hubiera surgido de no ser por dicha combinación; (b) cualquier componente u otro aspecto de los Servicios que sean proporcionados por ti o por nosotros para cumplir con tus requisitos o especificaciones, si la supuesta infracción o mal uso no hubiera surgido de no ser por dichos componentes o aspectos; (c) el uso de los Servicios de una manera o para fines no previstos o permitidos por estos Términos, o que, de otra manera, ajenos al alcance de los derechos que se te otorgan en virtud de este documento; (d) tu incumplimiento en el uso de los Servicios de acuerdo con las instrucciones escritas proporcionadas por nosotros, si la infracción o el mal uso no hubiera ocurrido de no ser por dicha falta; o (e) cualquier modificación de los Servicios que no haya sido hecha o autorizada por escrito por Sprout Social cuando dicha infracción o mal uso no hubiera ocurrido sin tal modificación; o (f) tu Contenido, el contenido de terceros o los Servicios de terceros.
9.4. Limited Remedy. Sections 9.1 and 9.2 state Sprout Social’s (including its Affiliates’) sole and exclusive liability, and your sole and exclusive remedy, for the actual or alleged infringement or misappropriation of any third party Intellectual Property Rights by the Services.
9.5. Indemnification by You. You agree to defend, indemnify, and hold harmless Sprout Social and our Affiliates, and each of our and their respective officers, directors, employees, agents, successors, and assigns from any and all third party claims, losses, demands, liabilities, damages, settlements, expenses, and costs (including reasonable attorney’s fees), arising from, in connection with, or based on: (a) your or your Authorized Users’ breach of these Terms; (b) your or your Authorized Users’ use of any Third-party Service; or (c) any of the exclusions stated in Section 9.3.
9.6. Indemnification Procedure. Each party’s respective indemnification obligations herein are contingent upon: (a) the indemnified party providing prompt written notice of the Claim to the indemnifying party (provided that the indemnified party’s failure to provide such prompt notice will not release the indemnifying party from its indemnification obligations except to the extent the indemnifying party is materially prejudiced thereby); (b) the indemnifying party having sole control over the defense and settlement of the Claim; and (c) the indemnified party providing reasonable assistance in connection with the defense and settlement of the Claim as reasonably requested by the indemnifying party.
10. LIMITACIONES DE RESPONSABILIDAD
10.1. Exclusion of Consequential and Related Damages. NEITHER PARTY NOR THEIR RESPECTIVE AFFILIATES WILL, UNDER ANY CIRCUMSTANCES, BE LIABLE TO THE OTHER PARTY, UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, FOR CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS, INCLUDING BUT NOT LIMITED TO LOST PROFITS, REVENUE, BUSINESS, OR DATA; BUSINESS INTERRUPTION; OR LOSS OF GOODWILL OR REPUTATION, REGARDLESS OF WHETHER THE PARTY IS APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING OR ANY LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE.
10.2. Monetary Cap on Liability. UNDER NO CIRCUMSTANCES WILL THE MAXIMUM AGGREGATE LIABILITY OF SPROUT SOCIAL (INCLUDING ITS AFFILIATES) TO YOU (INCLUDING YOUR AFFILIATES) ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES (INCLUDING BUT NOT LIMITED TO WARRANTY CLAIMS), REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL OR EQUITABLE THEORY, EXCEED THE TOTAL AMOUNT PAID BY YOU TO SPROUT SOCIAL UNDER THE APPLICABLE PLAN DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE FOREGOING LIABILITY LIMITATIONS WILL NOT IN ANY WAY LIMIT YOUR PAYMENT OBLIGATIONS UNDER SECTION 5 (FEES AND PAYMENT) ABOVE.
10.3. Free Trials and Beta Services. NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, IN NO EVENT WILL SPROUT SOCIAL OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGES FOR SERVICES PROVIDED ON A FREE TRIAL BASIS OR FOR BETA SERVICES, INCLUDING, WITHOUT LIMITATION, CONSEQUENTIAL DAMAGES, LOST REVENUE, LOST PROFITS, OR LOST DATA, EVEN IF SPROUT SOCIAL OR ITS AFFILIATES ARE APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING OR ANY SUCH DAMAGES WERE OTHERWISE FORESEEABLE.
10.4. Independent Allocations of Risk. EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS OF THESE TERMS BETWEEN THE PARTIES. THIS ALLOCATION IS REFLECTED IN THE PRICING OFFERED BY SPROUT SOCIAL TO YOU AND IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 10 WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
10.5. State Prohibition of Limitation of Liability and Disclaimer of Implied Warranties. Some jurisdictions do not allow the exclusion of implied warranties or limitations of liability for incidental or consequential damages, which means that some of the above limitations may not apply. IN THESE JURISDICTIONS, EACH PARTY’S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
11. YOUR RIGHTS AND OUR RIGHTS TO IP
11.1. What You Own. You own all of the Content you provide to us. You grant to us a nonexclusive, revocable, worldwide, limited, fully paid-up and royalty-free right to use, copy, prepare derivative works of, distribute, publish, remove, retain, add, process, or analyze the Content for the sole purpose of providing the Services to you and your Authorized Users.
11.2. What We Own. Sprout Social and its Affiliates own and retain all rights, title, and interest in and to the Services along with all Intellectual Property Rights related to the Services. Your use of the Services under these Terms does not give you additional rights in the Services or ownership of any Intellectual Property Rights associated with the Services.
12. DATA PRIVACY
12.1. Permitted Disclosures. Sprout Social and its Affiliates may provide your data to third parties if required by law or as permitted by you to provide the Services. Before providing your data to any third party service provider, we will take steps designed to ensure that the third party service provider maintains commercially reasonable data practices for maintaining the confidentiality and security of your data and for preventing unauthorized access to such data. We do not provide your data to third parties for their own marketing purposes.
12.2. Data Processing Addendum. If your use of our Services includes processing personal data or personal information subject to applicable EU or US data protection laws, you must enter into the DPA. The DPA forms part of these Terms and applies to the processing of personal data.
13. GENERAL
13.1. Use of Logo. You grant us the right to use your company name and logo on our website and in any promotional materials, press releases, investor materials, and other stockholder communications. If you do not wish to have your name or logo be used in this way, please email logo@sproutsocial.com.
13.2. Actualizaciones de las Condiciones. Periódicamente, podremos revisar y actualizar a nuestro exclusivo criterio estas Condiciones (incluidas modificaciones de los Términos Específicos del Producto y el DPA). Cualquier cambio que hagamos a estas Condiciones entrará en vigor en cuanto lo publiquemos. Notificaremos los cambios materiales de estas Condiciones al Propietario de la Cuenta. La continuación del uso de nuestros Servicios después de notificarte sobre la actualización de las Condiciones constituirá su aceptación.
13.3. Export Compliance and Anti-Corruption. The Services may be subject to export laws and regulations of the United States and other jurisdictions. You represent that you are not named on any U.S. government denied-party list. You shall not permit your Authorized Users, Clients, Affiliates, or any other third party to access or use the Services in a U.S. embargoed country or in violation of any U.S. or other applicable export law or regulation. You further represent that neither you nor your Authorized Users, Clients, or Affiliates have received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value in connection with your purchase or use of our Services (excluding any reasonable gifts and entertainment provided in the ordinary course of business).
13.4. Federal Government End Use Provisions. If you are a U.S. federal government end user, the Services are a “Commercial Item” as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation”, as those terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, as applicable, and the Services are provided to you with only those rights as provided under the terms and conditions of these Terms.
13.5. Assignability. Neither party may assign its right, duties, and obligations under these Terms without the other party’s prior written consent, which consent will not be unreasonably withheld or delayed; provided that Sprout Social may assign these Terms without your consent to a successor (including a successor by way of merger, acquisition, sale of assets, or operation of law) if the successor agrees to assume and fulfill all of Sprout Social’s obligations under these Terms.
13.6. Independent Contractors. The parties are independent contractors. No joint venture, partnership, employment, or agency relationship exists between you and Sprout Social as a result of these Terms or use of the Services. Neither party shall have any power to obligate or bind the other party, except as specifically provided herein.
13.7. Notificaciones. Salvo que se especifique lo contrario en estas Condiciones, cualquier notificación efectuada conforme a estas Condiciones debe enviarse a Sprout Social por correo electrónico a legal@sproutsocial.com, con una copia enviada por correo certificado (con acuse de recibo) a: Sprout Social, Inc., Attention: Legal Department; 131 S. Dearborn Suite 700, Chicago, Illinois 60603. Las notificaciones que te enviemos en virtud de estas Condiciones se enviarán por correo electrónico al Propietario de la Cuenta actual. Las notificaciones se considerarán entregadas dos (2) días hábiles después de la fecha de envío por correo o un día hábil después de la entrega a un servicio de mensajería o el envío de correo electrónico. Eres responsable de mantener la exactitud de la dirección de correo electrónico y otra información de contacto del Propietario de tu Cuenta designado en la página de “Configuración Personal” dentro de la Aplicación.
13.8. Force Majeure. Neither party will be liable for, or be considered to be in breach or default of these Terms on account of, any delay or failure to perform as required by these Terms (except for your obligations to make payments to Sprout Social hereunder) as a result of any cause or condition beyond its reasonable control, so long as that party uses commercially reasonable efforts to avoid or remove the causes of non-performance.
13.9. Ley Aplicable; Jurisdicción. Estas Condiciones se interpretarán, entenderán y aplicarán en todos los aspectos de conformidad con las leyes locales del Estado de Illinois, EE. UU., independientemente de su elección de las normas legales y sin incluir las disposiciones de la Convención de las Naciones Unidas sobre los Contratos de Compraventa Internacional de Mercaderías de 1980. En circunstancias en las que la Cláusula 13.10 (Acuerdo de Arbitraje de Disputas) permite a las partes litigar en tribunales, estas Condiciones se regirán e interpretarán de acuerdo con las leyes del Estado de Illinois, excluyendo sus normas de conflicto de leyes En tales circunstancias limitadas, cada una de las partes se somete expresa e irrevocablemente a la jurisdicción y competencia exclusiva de los tribunales federales, estatales y locales del condado de Cook, Illinois, en lo que respecta a la acción.
13.10. Agreement to Arbitrate Disputes. You and Sprout Social agree to resolve any claims relating to these Terms through final and binding arbitration, except to the extent either party has breached or threatened to breach its confidentiality obligations or either party has in any manner violated or threatened to violate the other party’s Intellectual Property Rights. Under such limited circumstances, Sprout Social may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Services, or intellectual property infringement without first engaging in arbitration or the informal dispute-resolution process described herein. In all other cases, both parties hereby agree to submit to arbitration administered by the American Arbitration Association under its Commercial Arbitration Rule with one (1) arbitrator to be selected by mutual agreement of the parties. If we cannot mutually agree on the arbitrator selection, then the American Arbitration Association shall choose an arbitrator for the parties from the National Panel of Arbitrators. You agree that an arbitrator cannot award punitive damages to either party and to abide by and perform any award rendered by the arbitrator. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction, which shall include, but not be limited to, the courts within Cook County, Illinois.
13.11. Waiver and Severability. The waiver by Sprout Social of any term or condition set out in these Terms shall not be deemed a further or continuing waiver of any other provision of these Terms, and any failure of Sprout Social to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, unenforceable, or illegal for any reason, such provision shall be limited to the minimum extent such that the remaining provisions of these Terms will continue in full force and effect.
13.12. Entire Agreement. These Terms incorporate the applicable Product-Specific Terms, DPA and Service Order (if applicable), and are the final and complete expression of the agreement between the parties regarding the Services. These Terms supersede and govern over all previous representations and oral and written communications between the parties regarding the Services and all matters related thereto. Sprout Social will not be bound by, and specifically objects to, any term, condition, or other provision that is different from or in addition to these Terms (whether or not it would materially alter these Terms) that is proffered by you in any receipt, invoice, acceptance, purchase order, procurement portal, confirmation, correspondence, or otherwise, regardless of Sprout Social’s failure to object to such terms, provisions or conditions.
13.13. Feedback. You may voluntarily provide us with Feedback, but you have no obligation to do so. If you choose to provide Feedback regarding the Services, you grant to us a royalty-free, worldwide, transferable, sub-licensable, irrevocable and perpetual license to use the Feedback to develop and improve the Services or otherwise use the Feedback. All feedback is provided “AS IS” and Sprout Social will not publicly identify you as the source of Feedback without your permission.
13.14. Future Functionality. You agree that your purchase and subscription hereunder is not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by Sprout Social or its Affiliates regarding future functionality or features.
13.15. Survival. The provisions set forth in the following Sections, and any other right or obligation of the parties in these Terms that, by its nature, should survive termination or expiration of these Terms, will survive any expiration or termination of these Terms: Section 3 (Use of and Access to the Services), Section 4 (Third-Party Services), your payment obligations under Section 5 (Fees and Payment), Section 6 (Cancellation and Termination), Section 7 (Confidential Information), , Section 8.2 (Disclaimer), Section 9 (Indemnification), Section 10 (Limitations of Liability), Section 11 (Your Rights and Our Rights to IP), and Section 13 (General).