Términos del producto de Sprout Social

Estos Términos del producto de Sprout Social (“Términos del producto”) rigen el uso y el acceso del Suscriptor a los Servicios de suscripción de Sprout Social y se incorporan al acuerdo vigente entre las partes con respecto al uso de los Servicios de suscripción de Sprout Social (“Acuerdo”). Las palabras que inician en mayúscula que se utilizan, pero no se definen en estos Términos del producto, tienen el significado que se les dio en el Acuerdo. En caso de que exista conflicto entre los Términos del producto y el Acuerdo, prevalecerán y se impondrán los Términos del producto en la medida necesaria para resolver tal conflicto.

1. 1. Servicios de suscripción de Sprout Social. A los efectos de estos Términos del producto, “Servicios de suscripción de Sprout Social” se refiere a los servicios de suscripción propiedad de Sprout Social, que incluyen el uso de las aplicaciones web, las aplicaciones móviles (si proceden), la asistencia técnica y la Documentación de Sprout Social, correspondientes al plan, las funciones y el paquete de asistencia adquiridos por el Suscriptor mediante una Solicitud de servicio aplicable.

2. 2. Documentación. En lo que respecta a los Servicios de suscripción de Sprout Social, “Documentación” hace referencia a los materiales en línea para el uso de los Servicios de Sprout Social que tiene disponibles el Suscriptor en: https://support.sproutsocial.com/hc/en-us, que pueden actualizarse periódicamente.

3. 3. Government Entity Approvals. If Subscriber is a government entity or an entity performing services on behalf of a government entity whose primary function or mission includes conducting surveillance or gathering intelligence, Subscriber may not access X (formerly Twitter) content through the Sprout Social Subscription Services unless otherwise expressly pre-approved by Sprout Social and X. If Subscriber is a government entity or an entity performing services on behalf of a government entity, Sprout Social and X reserve the right to approve each of Subscriber’s (or Subscriber’s Clients’ or Affiliates’) use cases for the Sprout Social Subscription Services, and Subscriber’s failure to obtain such approval may result in suspension and potential termination of the Services pursuant to this section and the Agreement.

4. 4. Inbox Export and Link Sharing. Should Subscriber choose to export a copy of its inbox or share any public or private links via the Sprout Social Subscription Services, Subscriber acknowledges and agrees that Sprout Social is not responsible for, and shall have no liability related to: (a) the security of the information contained in (i) any exported copy of Subscriber’s Sprout Social inbox or (ii) any public or private link shared through the Sprout Social Subscription Services; or (b) compliance obligations with respect to any applicable law of any federal, state, local, or foreign government or political subdivision thereof, including applicable privacy law, arising from or relating to Sprout Social fulfilling Subscriber’s request to (i) export a copy of Subscriber’s Sprout Social inbox or (ii) share any public or private link through the Sprout Social Subscription Services.

5. 5. X (formerly Twitter) Custom Profile. If Subscriber uses this feature, by associating a custom profile image and/or name with a specific X profile, Subscriber acknowledges and agrees that: (i) if an individual is depicted, Subscriber has obtained consent from such individual to display their name and/or likeness in the custom profile; (ii) Subscriber will indicate in the field provided for the individual’s name (e.g., through use of the term “bot”), or in the initial message sent to each X user that the individual is not participating in the conversation; and (iii) Subscriber will comply with all X Terms of Service and other applicable acceptable use policy, terms of use, or any similar policy or terms.

6. 6. OpenAI Features. Should Subscriber choose to use OpenAI-powered generative AI features within the Sprout Social Subscription Services, Subscriber’s use of such features will be subject to the additional terms located at https://sproutsocial.com/legal/terms/openai-features/.

7. 7. Mobile Terms. Use of a Mobile Application (defined below) requires a compatible mobile device. Sprout Social does not warrant that the Mobile Applications will be compatible with any mobile device. Subscriber acknowledges and agrees that Sprout Social may from time to time issue upgraded versions of the Mobile Applications and may automatically electronically upgrade the version of the Mobile Applications. Subscriber consents to such automatic upgrading. Standard carrier data charges may apply to use of the Mobile Applications. The additional terms and conditions set forth at https://sproutsocial.com/terms/mobile-applications/ shall apply with respect to any Mobile Application that Sprout Social provides for use. “Mobile Application” means each copy of the Sprout Social mobile application, Advocacy mobile application and/or any other mobile application provided by Sprout Social (as upgraded from time to time) downloaded by your users and installed on a mobile device approved by Subscriber for business use.

8. 8. APD. El Anexo sobre procesamiento de datos aplicable a los Servicios de suscripción de Sprout Social está disponible en https://media.sproutsocial.com/uploads/Downloadable-Customer-DPA.pdf, y se incorpora como referencia en el Contrato.