What’s New in Sprout

February 21, 2019

Create Automated Rules for VIP Lists

You can now set up rules to tag, complete, or get alerted every time you receive a message from a member of your Twitter VIP List (available on Advanced and Enterprise plans).

  1. HOW-TO
  2. Go to your Smart Inbox and click the Settings icon on the right bar menu. Select Inbox Settings.
  3. Select Create new rule.
  4. Enter a rule title and description. Under If an incoming message, select is from a member of my VIP list. Choose which action(s) you’d like to take.
  5. For push notifications, you’ll also need to enable the alert from your mobile app. Go to Settings -> Notification Preferences -> Inbox Notifications. Enable your rule under Rule Alerts.
  6. Select Save. You’ll now see a preview of your rule. Choose Got It to complete the setup.

February 4, 2019

Customize tables in Advanced Listening

You can now add, remove, and rearrange table columns in Advanced Listening to focus on the data that matters most. Each table can be exported to CSV with the changes reflected. The following tables can be edited:

  • Network Table
  • Conversation Table
  • Themes Table
  • Profile Table
  • Locations Table
  • Messages Table
  1. HOW TO:
  2. Navigate to any of the above tables.
  3. Click the three dots located at the top right corner of the desired table.
  4. Add a metric by clicking the blue “+” icon next to the value and click the “x” to remove an added metric.
  5. Click and hold on a selected metric to rearrange the order.

January 29, 2019

Log Into Sprout Using Single Sign-on

Sprout Social is now offering a SAML 2.0 Single sign-on (SSO) integration. Implementation of SSO requires a one-time fee which includes initial setup and maintenance. Please contact your Account Manager to add SSO to your account.

January 28, 2019

Transfer Account Ownership in Sprout

Account Owners in Sprout can now assign another user as an Account Owner. This transfers full permissions to the user including profiles, users and billing information.

  1. HOW-TO:
  2. Go to Settings -> Users & Social Profiles.
  3. Select a user that you’d like to make the Account Owner. Under their name, click Make Account Owner.
  4. From the confirmation modal, select Change Account Owner.

January 15, 2019

Submit Messages to Approval Workflows from Compose

You can now submit messages to various Approval Workflows consisting of multiple steps and approvers for shorter feedback loops and a more streamlined approval process.

  1. HOW-TO
  2. Go to Compose.
  3. Select your desired profiles from the Profile Picker.
  4. Enter your desired message text. Attach your preferred image (optional).
  5. Select rubber stamp icon to require approval.
  6. Select Submit for Approval.

January 8, 2019

Plan or Publish Videos Directly to Instagram Profiles from Compose

You can now schedule, queue, draft or publish a single video directly to Instagram Business Profiles from within Sprout’s Compose window for a more streamlined workflow. It is also available on Sprout’s Mobile App for iOS and Android.

  1. HOW-TO
  2. Go to Compose.
  3. Select your desired Instagram profile from the Profile Picker.
  4. Enter your desired message text. Attach your preferred video.
  5. Choose your preferred delivery method (Send Now, Schedule, Queue, Save as Draft or Submit for Approval).

January 3, 2019

Create Approval Workflows with Multiple Approvers

For additional control and oversight on message creation, you can now build various Approval Workflows consisting of multiple users and “all or any” conditions. You can also save, duplicate and delete approval workflows from within Workflow Approval Settings.

  1. HOW-TO
  2. Go to Settings.
  3. Select Workflow Approvals from the Global Features menu.
  4. Select Create New Workflow.

 

December 20, 2018

Repost an Instagram Post from Feeds on Sprout’s iOS App

You can now repost or publish existing Instagram Posts featuring your monitored hashtags directly from the Feeds tab on Sprout’s iOS app for a more streamlined workflow when highlighting user-generated content.

  1. HOW-TO
  2. Tap Filter Menu.
  3. Tap Instagram Sources and your preferred Instagram Hashtags. Tap Done.
  4. Tap your desired post. Tap Repost to open Compose for publishing.

 

View and Utilize Content from the Asset Library on Sprout’s Mobile Apps

Available to Enterprise plans, you can now view and utilize Asset Library content directly from Sprout’s mobile apps for faster publishing and community management.

  1. HOW-TO
  2. Go to Settings.
  3. Tap Asset Library.
  4. Search or filter to find your desired asset to delete, download or Send to Compose for message creation.

 

 

 

December 19, 2018

View a Live Message Preview in Full-Screen from Compose

When creating messages in the Compose window, you can now also view a full-screen live preview to better visualize your messages before publishing.

  1. HOW-TO
  2. Go to Compose.
  3. Select Full-Screen from the right corner of the Compose window.
  4. Select your desired profiles from the Profile Picker.
  5. Enter your desired message text. Attach your preferred image (optional).
  6. Choose your preferred delivery method (Send Now, Schedule, Queue, Save as Draft or Submit for Approval).

December 18, 2018

Receive Email and Push Notification Alerts for Messages

Automated Alerts sends you notifications for messages that you identify as important. Available for Advanced and Enterprise plans, you can now set up rules to get alerted by email or mobile push notification every time incoming messages contain a specific keyword or phrase, or match a specific message type.

  1. HOW-TO:
  2. Go to your Smart Inbox and click the Settings icon on the right bar menu. Select Inbox Settings.
  3. Select Create new rule.
  4. Enter a rule title and description. From here you’ll decide which messages to get alerted for—if it contains an explicit keyword or phrase, is received by a specific profile or message type or any combination of these criteria.
  5. Under Then take these actions select send an email to or send a push notification.
  6. For push notifications, you’ll also need to enable the alert from your mobile app. Go to Settings -> Notification Preferences -> Inbox Notifications. Enable your rule under Rule Alerts.
  7. Select Save. You’ll now see a preview of your rule. Choose Got It to complete the setup.

December 13, 2018

Centralize Social Ad Campaign Reporting with the Cross-Network Paid Performance Report

You can now aggregate paid campaign performance data with the new Cross-Network Paid Performance Report in Sprout. The report corrals campaign-level data from Facebook (including Messenger and Facebook Audience Network), Twitter (including Twitter Audience Network), Instagram and LinkedIn (including LinkedIn Audience Network) into one central location. The data is organized into an Overview providing an executive summary of performance, and a Campaign tab enabling users to sort campaigns by spend or selected KPIs. The report is available to everyone on a Professional or Advanced Plan.

 

  1. HOW TO:
  2. In the top right corner of your web app, select the Connect a Profile icon and add your Facebook, Twitter, or LinkedIn Ads account (this does not count towards your profile limit).
  3. From the Reports home, under Paid Social Reports, select Cross-Network Paid Performance.
  4. Using the right rail, select the time frame you would like to analyze.
  5. Select the campaigns you would like to include in the report using the Facebook, Instagram, Twitter, And LinkedIn drop downs

 

 

December 12, 2018

Monitor & Engage with Facebook Dynamic Ad Comments in the Smart Inbox

You can now monitor and engage with Facebook Dynamic Ad Comments in the Smart Inbox. Once your Facebook Ad Account is connected, you can view incoming comments on ads using the Dynamic Ads message type.

  1. HOW-TO:
  2. In the top right corner of your web app, select the Connect a Profile icon and add your Facebook Ad Manager account (this does not count towards your profile limit).
  3. From the Smart Inbox, select one or several Facebook profile(s) from the Profiles filters in the right bar.
  4. Select the Facebook Ad Comments message type filter. Comments from Dynamic Ads will now appear in your Smart Inbox.

December 3, 2018

Add Carousel Cards to Your Facebook Bot Conversations

Sprout users now have the ability to add Carousel Cards to their Facebook Messenger bot workflows in order to increase engagement and drive traffic to targeted pages. Carousel Cards make it possible for users to display multiple images, buttons and calls-to-action within a single interaction.

  1. HOW TO:
  2. Within the Conversation Map, add a new message.
  3. Select Carousel Cards and click Next.
  4. Click Add a Card.  
  5. Enter the URL for a hosted image.
  6. Enter the destination URL for your image.  
  7. Enter a title and a sub-title.
  8. Add buttons to direct users to a specific URL. You can add up to 3 buttons per card.  
  9. Scroll to the right to add another card to the Carousel Cards. You can add up to 10 cards.  
Note: Images attached to Carousel Cards must be hosted, meaning you must have a public URL available for each image. Images cannot be uploaded from the Asset Library at this time.

November 28, 2018

Typeahead to Discover Suggested Hashtags for Instagram from Sprout’s iOS app

To expand the reach and engagement of your content, you can now type-ahead to discover more popular or related hashtags within the Compose window of Sprout’s iOS app.

  1. HOW-TO
  2. Go to Compose. In Compose, select your desired Instagram Business profiles in the Profile Picker.
  3. Enter your message text. Begin typing your preferred hashtag.
  4. Explore suggested tags in the the Suggested list and select a tag to add it to your message.

November 20, 2018

Add Descriptive Text to Images for Tweets from Sprout's Compose

To make your content more accessible, you can now add descriptive text to images from within the Compose window.

  1. HOW-TO
  2. Go to Compose.
  3. Select your desired Twitter handle from the Profile Picker. Add your message text.
  4. Attach your preferred image. Select Image Options in the top right corner of the image.
  5. Select Add Descriptive Text from the dropdown.
  6. Edit or add your preferred descriptive text. Select Save.

Note: Descriptive text is only available for static images at this time. Animated GIFs or videos are not currently supported by this feature.

November 9, 2018

Identify Emerging Trends with the Word Cloud in Advanced Listening

The new Word Cloud in Advanced Listening enables you to visualize the most used keywords, hashtags, mentions and emoticons in any given topic. You can further analyze terms by selecting/deselecting a term-type or by clicking on any term to view all messages relevant to that term.

 

  1. HOW TO
  2. Navigate to the Conversation tab in Advanced Listening.
  3. Use the drop-down menu to select or deselect term types.
  4. Click any term to view every related post.

November 7, 2018

Bulk Tag and Bulk Complete from Sprout’s iOS App

You can now save time by bulk tagging and/or bulk completing messages from Sprout’s iOS app.

  1. HOW-TO:
  2. From the Smart Inbox in the Sprout iOS app, select a message by long-pressing anywhere on the message to enable bulk mode.
  3. Tap any other messages you’d like to take action on. As you select more messages, the number indicator will change in the action bar at the top of your screen.
  4. When multiple messages are selected, choose to tag or complete the messages from the icons in the action bar at the top of your screen.
  5. To exit bulk mode without taking any actions, select the X next to the number indicator.

November 6, 2018

Create Custom Link Tracking for Social Posts within Publishing Settings

Available to Enterprise plans, you can now create custom parameters for URL tracking to better optimize social strategies and measure the impact of social on business initiatives.

  1. HOW-TO
  2. Go to Publishing Settings.
  3. Find the URL Tracking section. Select +Add URL.
  4. Enter the URL to be tracked, default parameters and custom parameters.
  5. Select Save.

Apply Custom or Default Link Tracking to Posts from Compose

Available to Enterprise plans, you can now apply custom or default link tracking to social posts from Compose to better optimize social strategies and measure the impact of social on business initiatives.

  1. HOW-TO
  2. Go to Compose. In Compose, select your desired profiles from the Profile Picker.
  3. Enter message text and desired link. Attach any desired assets, location, tags, etc.
  4. Preview the added parameters within the Attached Link section.
  5. Select your desired delivery method (Send Now, Schedule, Queue, Save as Draft or Submit for Approval.)

November 5, 2018

Take Multiple Actions on Automated Inbox Rules

You can now perform multiple actions from a single Inbox Rule. Go to Inbox Settings to create a rule that automatically tags and completes messages that meet your criteria.

October 31, 2018

Analyze LinkedIn Ads Campaigns with the New LinkedIn Paid Performance Report

You can now analyze LinkedIn Ads campaign performance with the new LinkedIn Paid Performance Report. The reports offers both an Overview section to get an all-up summary of campaign performance and a Campaigns section that breaks out individual campaigns into a sortable, tabular view. The LinkedIn Paid Performance Report is available to all Corporate and Enterprise plans.

 

  1. How to:
  2. Connect Your LinkedIn Ad Account
  3. In Reports, select the LinkedIn Paid Performance under the Paid Social Reports drop-down.
  4. Use the campaign selector on the right hand side of your screen to select campaigns you’d like to analyze.