Bring all of your messages from all of your profiles into a single stream. Find opportunities to engage, tag incoming messages, join conversations, and respond to customers across Twitter, Facebook, Messenger, Google+ and Instagram.
Focus on the messages that need your attention and hide the completed ones.
Compare incoming message volume with completed messages by week, day and hour.
Customize your inbox feed by filtering on profile, keyword, message type, custom tags and time period.
Monitor Twitter keywords, Instagram hashtags and Instagram locations all from a single inbox.
Divvy up the workload and collaborate in real-time to ensure smarter, faster and more personal social communications.
Never duplicate efforts when responding to a customer with real-time message collision detection.
See who has replied to, tasked or marked a message complete with team attribution right inside the inbox.
Categorize incoming messages with tags based on workflow, business need or internal structure.
It’s critical to get your customers’ inquiries into the right hands to ensure quick response times. Assign messages to your teammates for efficient follow-up.More on Collaboration Tools
Categorize incoming messages with tags based on workflow, business need or internal structure.More on social Customer Service
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