Social media engagement powered by the Smart Inbox

Simplify your social media engagement strategy—find and join conversations, efficiently manage workflow and more.

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Meet the Smart Inbox

Bring all of your messages from all of your profiles into a single stream. Find opportunities to engage, tag incoming messages, join conversations, and respond to customers across Twitter, Facebook, Messenger, Google+ and Instagram.

View and manage messages across:

Meet the Smart Inbox

Never miss a message that matters to your business

Never Miss a Message that Matters to Your Business

Mark messages complete

Focus on the messages that need your attention and hide the completed ones.

Visualize progress

Compare incoming message volume with completed messages by week, day and hour.

Tag & filter messages

Customize your inbox feed by filtering on profile, keyword, message type, custom tags and time period.

Monitor keywords, hashtags & more

Monitor Twitter keywords, Instagram hashtags and Instagram locations all from a single inbox.

Make social media engagement a team effort

Divvy up the workload and collaborate in real-time to ensure smarter, faster and more personal social communications.

Live activity updates

Never duplicate efforts when responding to a customer with real-time message collision detection.

Team audit trail

See who has replied to, tasked or marked a message complete with team attribution right inside the inbox.

Apply message tags

Categorize incoming messages with tags based on workflow, business need or internal structure.

Make Social Media Engagement a Team Effort
Assign Tasks & Manage Tasks

Assign & manage tasks

It’s critical to get your customers’ inquiries into the right hands to ensure quick response times. Assign messages to your teammates for efficient follow-up.

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Seamless social support

Create a support ticket from any message. Track and manage support issues in Zendesk and UserVoice without leaving Sprout's social engagement platform.

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A powerful platform for social media engagement

Sign up for a 30-day free trial and discover a new way to enhance your social media engagement strategy.

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