Meet the Smart Inbox
Bring all of your messages from all of your profiles into a single stream. Find opportunities to engage, tag incoming messages, join conversations, and respond to customers across Twitter, Facebook, Messenger and Instagram.
View and manage messages across:
Never miss a message that matters to your business
Mark messages complete
Focus on the messages that need your attention and hide the completed ones.
Compare incoming message volume with completed messages by week, day and hour.
Tag & filter messages
Customize your inbox feed by filtering on profile, keyword, message type, custom tags and time period.
Monitor keywords and hashtags
Monitor Twitter keywords and hashtags to participate in conversations from a single inbox.
Make social media engagement a team effort
Divvy up the workload and collaborate in real-time to ensure smarter, faster and more personal social communications.
Live activity updates
Never duplicate efforts when responding to a customer with real-time message collision detection.
Team audit trail
See who has replied to, tasked or marked a message complete with team attribution right inside the inbox.
Apply message tags
Categorize incoming messages with tags based on workflow, business need or internal structure.
Assign & manage tasks
It’s critical to get your customers’ inquiries into the right hands to ensure quick response times. Assign messages to your teammates for efficient follow-up.More on Collaboration Tools
Seamless social support
Create a support ticket from any message. Track and manage support issues in Zendesk and UserVoice without leaving Sprout's social engagement platform.More on Social Customer Service
A powerful platform for social media engagement
Sign up for a 30-day free trial and discover a new way to enhance your social media engagement strategy.
Speak to an expert and see for yourself what social media management can be like when you’re using the right tools.Start Your Free Trial Request a Demo