Social media tools for government: What your team needs for success
Choose the right social media tools for your government agency to proactively engage your citizens and serve your community better.
Sprout for Government
Transform Citizen Engagement with Social Media Management Solutions
Sprout Social is an intuitive platform that enables state governments and agencies to manage their full social presence and unlock smarter, faster business impact from social. Deliver exceptional experiences that drive citizen satisfaction, engagement and loyalty.
Our Customers
Driving Impact in Government with Data-Driven Social Media Strategies
Driving Impact in Government with Data-Driven Social Media Strategies
Discover how our platform empowers government agencies with actionable insights and measurable results.
- Improve citizen engagement and satisfaction through targeted social media campaigns.
- Enhance transparency and trust with real-time updates and responses.
- Boost operational efficiency by streamlining social media management across multiple channels.
70%
of citizens believe that social media improves access to government services.Source: Pew Research Center
55%
of government agencies report increased efficiency in communication after implementing social media management tools.Source: Government Technology Survey
82%
of public sector organizations using AI-powered social media platforms have seen improved community engagement.Source: Gartner
Empower Your Communications with Sprout
Our all-in-one social solution equips government communicators with the precise publishing, engagement, and analytics tools they need to foster meaningful connections with their communities. From delivering timely updates and enhancing public services to building trust and transparency, our platform supports your mission to serve and engage citizens effectively.
Schedule a demoRally your teams
With a centralized platform and seamless workflows, creating and collaborating across departments is easier than ever before.
We're thrilled to announce Sprout has entered into an agreement with the National Association of State Procurement Officials (NASPO). This partnership makes Sprout Social an approved vendor for social media marketing tools—supporting various government entities with their social media strategies. You now have the same opportunity that other industries have had to extract real business value from social media—faster.
Want to learn more about how to quickly and easily acquire Sprout?
Learn MoreKeep Your Door Open: Engage and Serve Your Community 24/7
Ensure your organization remains accessible and responsive around the clock. Our platform enables you to maintain open lines of communication with your community, providing timely updates, addressing concerns, and fostering a transparent, trustworthy relationship with citizens. Stay connected and proactive, no matter the time of day.
Reach out
Extend your reach and connect with your community across multiple social media channels. Our platform helps you disseminate important information, promote public initiatives, and engage citizens effectively, ensuring your messages are seen and heard.
Provide support
Deliver exceptional support and address community concerns promptly with our integrated social media management tools. Monitor conversations in real-time, respond to inquiries, and provide the assistance your citizens need, fostering trust and satisfaction.
Get personal
Create personalized interactions that resonate with your community. Utilize data-driven insights to tailor your messages and campaigns, ensuring relevant and meaningful engagement with citizens, and enhancing their overall experience.
Track reputation
Monitor and manage your organization’s online reputation with ease. Our analytics tools provide comprehensive insights into public sentiment, enabling you to proactively address issues, celebrate successes, and maintain a positive image in the community.
Voted #1 Best Software Sprout named #1 Best Software Product by G2
The first few weeks of a new year are the perfect opportunity to reflect on our wins—and I’m thrilled to announce one of our biggest yet: Sprout Social has been named the #1 Best Software Product by G2’s 2024 Best Software Awards. That’s the number one spot when compared across products in every software category! Accolades like these only happen when you are laser-focused on delivering the very best technology that is built, supported and used by the very best people.
Ryan Barretto Chief Executive Officer at Sprout Social
Learn MoreCompliance
Sprout Social maintains the following certifications, attestations, and reports to verify its compliance with industry frameworks and applicable laws and regulations. Customers can view additional compliance documentation in Sprout Social’s Customer Trust Portal.
SOC 2 Type 2
Sprout Social regularly completes a SOC 2 Type 2 audit by a qualified, third-party auditor to examine our information systems relevant to security in accordance with the AICPA’s Statement on Standard for Attestation Engagements No. 18 (SSAE 18).
ISO 27001
Sprout Social maintains an Information Security Management System (ISMS) that is independently audited and certified to the ISO/IEC 27001:2013 standard. Certification to this internationally recognized security standard demonstrates Sprout Social's commitment to managing our customers' data securely and safely.
ISO 27701
Sprout Social maintains a Privacy Information Management System (PIMS) that is independently audited and certified to the ISO/IEC 27701:2019 standard. By certifying our operations to this internationally recognized privacy standard, Sprout Social reinforces our commitment to protecting the personally identifiable information that we process.
GDPR and CCPA/CPRA
Sprout Social aligns its privacy program with the General Data Protection Regulation (GDPR) of the European Union and United Kingdom, and the California Consumer Privacy Act (CCPA), as further amended by the California Privacy Rights Act (CPRA).
CSA STAR
Sprout Social aligns its security program, in part, with the Cloud Controls Matrix framework offered by the Cloud Security Alliance (CSA). Sprout Social has completed a Level 1 assessment through the CSA’s Security Trust Assurance and Risk (STAR) registry.
Payment Card Industry (PCI)
Sprout Social is PCI DSS compliant through a PCI SAQ A self-assessment. Sprout Social entirely outsources its processing of cardholder data to third-party payment processors who are approved by PCI and compliant to PCI DSS Level 1.
Explore the full Sprout platform
Take a virtual tour
We look forward to showing you how our platform can help you unify your brand story, connect with your diverse audiences and drive measurable success on social.
Schedule a demo to:
- Have a brief conversation to assess what Sprout can do to help your social strategy
- Get a live product tour with insight into how to get the most benefit from Sprout
- Discuss social KPIs to determine the best path forward for your agency
- See the power of our tools firsthand with no commitment required
Additional resources
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Social media and government: how to keep citizens engaged
Think that social media and government don't mix? Think again! This guide breaks down everything you need to know about government use of social media.
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Government Influencers: Building trust in the public sector
Utilize government influencers to lend credibility and enhance the communication strategies of your public sector initiatives with Sprout Social's unique data on government influencer trends.
