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An agent replying to a customer Tweet directly in Service Cloud alongside critical social profile details pulled in from Sprout.

Transform your business with Sprout Social and Salesforce

This global partnership enables Salesforce customers to gain a full 360-degree view of their customers, deliver world-class social customer care, and turn social data into business-critical insights—all in one, centralized location.

Sprout is trusted by 30,000+ world-class brands and organizations of all sizes

As a Sprout Social and Salesforce customer, it is incredibly exciting to see these two industry leaders expand their partnership and launch even deeper product integrations. Both solutions are integral to ensuring we are able to create meaningful and personalized touch points throughout the customer journey. With a more connected suite of products, we look forward to increasing the impact of our initiatives and implementing new, efficient workflows across the organization.

Kristin Johnston, Digital Campaign Supervisor, Gordon Food Service

Sprout + Salesforce Integrations

Deliver world-class social customer care with Service Cloud

With this integration, easily handle all of your cases and messages in real time with the right context. Maintain your Service Cloud customer data integrity while empowering your agents to engage with customers in their channel of choice.

  • Support your customers on their preferred social channels.
  • Create a full 360-degree view of your customer.
  • Get messages to the right agent quickly with intelligent, automated case routing.
  • View, edit and respond from both Sprout and Service Cloud.

Our partnership is just getting started

Check out Sprout’s other Salesforce integrations.

Marketing Cloud

Surface social insights along with your other metrics to easily share performance data across your organization.

Slack

Centralize your workflows and get real-time updates through Slack notifications for approvals and tasks.

Sales Cloud

Send qualified leads to your sales team and create new contacts in connection with your social channels.

A powerful, fully integrated platform for social media management

Engagement

Deliver relationship-building service

  • Quickly act to resolve customer issues with easy case handoffs from your social team.
  • Gain additional context as you engage with contacts and leads with access to social messages and conversation history.
  • Unify all networks and profiles into a single stream to monitor incoming messages and provide quick responses.
Analytics

Drive strategic decision-making

  • Analytics for Instagram, Twitter, Facebook, LinkedIn, YouTube and Pinterest.
  • Compare your social performance to your competitors' to find new opportunities.
  • Directly tie social efforts to business results with automated, presentation-ready reports.
Publishing

Reach your audience

  • Schedule posts for Instagram, Twitter, Facebook, LinkedIn, YouTube and Pinterest.
  • Organize posts across profiles, networks and campaigns using a shared content calendar.
  • Publish content at the times most likely to reach audiences with Optimal Send Times.
Listening

Uncover business-critical insights

  • Track and analyze relevant conversations to understand sentiment and brand health.
  • Keep your finger on the pulse of industry trends and identify brand advocates.
  • Revamp marketing, customer care, product development and more using listening data.
Employee Advocacy

Extend your social reach

  • Empower employees to amplify brand messaging across their own social networks.
  • Share lead-generating content to drive revenue without straining your ad budget.
  • Reduce risk by providing pre-approved, on-brand message ideas.

Customers have ranked Sprout the enterprise leader every quarter since 2018

Trusted partnerships & integrations across leading platforms

Sprout builds and maintains strong network partnerships and integrations to help you unify your customer touch points and keep pace with changes in the social landscape.