Supercharge your customer 360 with Sprout Social and Salesforce
Sprout Social is Salesforce’s preferred social media management solution. This global partnership empowers shared customers to deliver exceptional customer experiences at every touchpoint by leveraging social data throughout their CRM.
Sprout is trusted by 30,000+ world-class brands and organizations of all sizes
As a Sprout Social and Salesforce customer, it is incredibly exciting to see these two industry leaders expand their partnership and launch even deeper product integrations. Both solutions are integral to ensuring we are able to create meaningful and personalized touchpoints throughout the customer journey. With a more connected suite of products, we look forward to increasing the impact of our initiatives and implementing new, efficient workflows across the organization.”
Kristin Johnston, Digital Campaign Supervisor, Gordon Food Service
Power your CRM with rich social data
Sprout's seamless integrations enable Salesforce customers to use social data to:
Understand customers better
Deliver world-class omni-channel care
Tailor marketing journeys and audiences
Make faster, smarter decisions at scale
An innovative, continued partnership
Maximize the reach of social data across Salesforce’s suite of products to best inform the customer experience and strategic business decisions. Leverage social data in:
Deliver world-class omni-channel care by meeting your customers where they are— while empowering agents to move faster and smarter.
Enhance your brand experience and gain 360-degree customer insights through conversational AI that leverages your Service Cloud data.
Make more well-informed, data-driven decisions when you have a customized, full view of your customer, market and business data in a single source of truth.
Marketing Cloud
Spark lifelong customer relationships by personalizing customer journeys — and surface insights alongside your other marketing metrics.
Slack
Save time and simplify workflows with real-time updates through Slack for approvals and tasks.
Sales Cloud
Send qualified leads to your sales team and create new contacts in connection with your social channels.
Your intuitive, integrated platform to power your social media strategy
Deliver relationship-building service
Resolve customer issues easily with AI-enhanced case routing, sentiment analysis and agent responses.
Access social messages and conversation history to get more context when engaging with contacts and leads.
Unify all networks and profiles into a single stream to monitor incoming messages and provide quick responses.
Drive strategic decision-making
Analyze metrics for Instagram, X (formerly known as Twitter), Facebook, LinkedIn, YouTube and Pinterest.
Compare your social performance to your competitors' to find new opportunities.
Directly tie social efforts to business results with automated, presentation-ready reports.
Reach your audience
Schedule posts for Instagram, X, Facebook, LinkedIn, Threads, YouTube and Pinterest.
Organize posts across profiles, networks and campaigns using a shared content calendar.
Publish content at the times most likely to reach audiences with Optimal Send Times.
Uncover critical insights
Track and analyze relevant conversations to understand sentiment and brand health.
Keep your finger on the pulse of industry trends and identify brand advocates.
Scale the process of high-volume data ingestion with AI-driven technology.
Extend your social reach
Empower employees to amplify brand messaging across their own social networks.
Share lead-generating content to drive revenue without straining your ad budget.
Reduce risk by providing pre-approved, on-brand message ideas.
Customers have ranked Sprout the enterprise leader every quarter since 2018
Request a personalized demo
See how our platform’s powerful data, flexible tools and intuitive user experience can help you connect with your audience at scale and gather critical insights that move your business forward.
