Social customer service is swiftly becoming the consumer’s preferred care channel
Social customer care doesn’t just contribute to brand perception, it impacts your bottom line: 21% of consumers are more likely to buy from brands they can reach on social. The same percentage would rather message a brand on social media than call customer service.
Is your customer care team ready for this shift in consumer behavior?
Source: Sprout Social Index, Q2 2018
Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care
Taking care of your customers can do more than just resolve issues. It can also deepen their loyalty to your brand and help you anticipate their future needs.
Never miss a message with Sprout’s unified social inbox, a seamless combination of real-time monitoring and response management tools.
Increase productivity and create a fluid user experience with streamlined workflow management across agents, teams, channels and profiles.
Social CRM tools
Build lasting customer relationships with access to contextual information to help teams resolve issues, nurture leads and deliver an exceptional brand experience.
Team performance insights
Improve customer satisfaction and optimize agent performance with team reports, response time, task tracking and CSAT/NPS® data.
Sprout helps global social customer care teams deliver relationship-building service
From prospecting to retention, and information distribution to crisis management, Sprout customers are providing value and service with our social customer care tools.
By bringing social in-house, we’re able to meet our customers' needs. We have the resources and expertise to immediately answer questions and find the proper resolutions without frustrating customers.
Operational Services Divisional Manager