What’s New in Sprout

July 19, 2018

Take Action on Needs Approval Messages from the Week View of the Calendar

You can now view Needs Approval messages from the Week View of the Calendar for increased visibility into your publishing strategy. Save time and take action on outstanding messages more quickly.

  1. HOW-TO
  2. Go to Publishing. From the Calendar, select the Week view.
  3. From Filters, check Needs Approval as the message type.

 

 

UI Enhancements to Sprout’s Needs Approval Messages on the Week View of the Calendar

The Needs Approval Messages on the Week View of the Calendar have been enhanced to find key actions and information more easily. The visual updates include:

  • Network icons moved above message content
  • Time of publishing moved to upper right corner
  • Tag action moved to lower left corner
  • Needs Approval Activity Layer action placed in lower left corner
  • Compose actions menu in lower right corner

July 18, 2018

Publish Pinterest Content Directly from Sprout’s Compose

You can now post Pins and create boards directly from Compose to streamline your Pinterest publishing strategy. You can also view all Pins on the Calendar, in the Queue or as Drafts for a comprehensive look into your Pinterest strategy.

  1. HOW-TO
  2. Go to Compose. In Compose, select your desired Pinterest profiles in the Profile Picker.
  3. Enter your message text. Attach your preferred image.
  4. In the Pinterest Options section, choose or create a Board and set the destination URL.
  5. Select your preferred content delivery option.
  6. Select Send, Queue, Schedule or Save depending on your content delivery option.
pinterest-calendar-view

Publish Pinterest Content from Sprout’s Browser Extension

You can now post, schedule, queue Pins and create boards directly from Sprout’s browser extension for more efficient publishing to Pinterest.

  1. HOW-TO
  2. Hover over your desired image. Select Share to open Compose.
  3. In Compose, select your desired Pinterest profiles in the Profile Picker.
  4. Enter your message text. Attach your preferred image.
  5. In the Pinterest Options section, choose or create a Board and set the destination URL.
  6. Select your preferred content delivery option.
  7. Select Send, Queue, Schedule or Save depending on your content delivery option.
pinterest-compose-open

Measure Pinterest Content with Sprout’s Pinterest Profile Performance Report

You can now access a dedicated Pinterest Performance Report with an overview of key summary statistics, metrics across Pinterest profiles and sent Pins to examine your Pinterest marketing efforts.

  1. HOW-TO
  2. Go to Reports. Select Pinterest Reports.
  3. Select Pinterest Performance.
  4. To view key summary statistics, select Overview.
  5. To view metrics across Pinterest profiles, select the Profiles view.
  6. To view metrics specific to sent Pins, select the Pins view.
pinterest-reporting

July 16, 2018

Add Multimedia Using the Files Integration for iOS

You can now upload images and videos directly from your cloud apps on iOS devices. The Files Integration for iOS enables you to streamline publishing on-the-go by leveraging company-approved assets from a shared folder.

  1. HOW-TO:
  2. From Compose or Reply, select the camera icon.
  3. Click Files.
  4. Select Images or Videos from various locations like iCloud, Dropbox, Drive.
Files Integration for iOS
Files Integration Sources

July 13, 2018

UI Enhancement to Sprout Listeners

The Activity section of the Sprout Listeners dashboard is now expanded into two parts: Volume and Engagement. This change better highlights each metric and opens up space for new metrics such as average engagement per post.

 

July 9, 2018

Like Twitter Messages with Surfaced Like Actions

You can now ‘like’ Twitter messages directly from the message action icons in your Smart Inbox. Once you’ve liked a message, you’ll also see a persistent ‘like’ icon to show which profiles have liked that message.

Like Icon

June 27, 2018

Share External Links of Your Bot Workflow

External share links are secure URLs that direct recipients to a public landing page containing Sprout content. With this release, bot users can more seamlessly collaborate when building bots by sharing external links to a bot Conversation Map.

  1. HOW TO:
  2. Click Share Preview.
  3. Enter title and description.
  4. Optional: add an expiration date and custom branding.
  5. To view, click View Link.
  6. To share, click Copy.
  7. Paste links via your preferred communication channel to share with external parties.

June 21, 2018

Pause All Scheduled and Queued Messages from Publishing Settings

You can now pause all scheduled and queued messages using a single action within Publishing Settings to halt all outgoing content during times of crisis to exercise sympathy, re-establish content control or avoid the publishing of irrelevant content.

  1. HOW-TO
  2. Go to Settings. Enter Publishing Settings.
  3. In the Pause All section, select Stop messages.
Pause All

June 20, 2018

Configure Queue Rules for ViralPost® on a Day-to-Day Basis

You can now specify queue rules on a day-to-day basis for increased flexibility and sophisticated automated publishing to maximize content reach.

  1. HOW-TO
  2. Go to Settings. In Publishing Settings, select Sprout Queue.
  3. Select your desired profile(s) and Edit (Multiple).
  4. Select ViralPost® as your desired scheduling method.
  5. Select Individual Day or Weekday/Weekend to configure Post Time Settings.
  6. Specify the number of postings per day and desired time frame.

Configure Queue Rules for Manual Times on a Day-to-Day Basis

You can now specify queue rules on a day-to-day basis for increased flexibility and sophisticated automated publishing to maximize content reach.

  1. HOW-TO
  2. Go to Settings. In Publishing Settings, select Sprout Queue.
  3. Select your desired profile(s) and Edit (Multiple).
  4. Select Manual Times as your desired scheduling method.
  5. Select Individual Day or Weekday/Weekend to configure Post Time Settings.
  6. Add the desired posting times for each day.

Build, Customize & Deploy Chatbots Right Away Using Bot Templates

Bot templates give users the option to build chatbots from scratch or get started using one of 4 pre-made templates. Using a bot template, users can streamline their bot creation process and get up and running with bots for Customer Care, Lead Generation, Shopping or Content Discovery instantly.  

  1. HOW TO:
  2. From Bots Home, hover over a bots template.
  3. Click (+) Customize Bot.
  4. Choose a profile.
  5. Click Save.
  6. Name your chatbot.
  7. Enter a description.
  8. Click Save.
  9. Customize text.

June 14, 2018

Tag Messages in Bulk

You can now select and tag multiple messages from the Smart Inbox (available on Corporate plans and above). By tagging your messages in bulk, you can more efficiently track and measure messages across campaigns, products, and initiatives.

  1. HOW TO:
  2. From the Smart Inbox, manually select the checkmark box on the messages that you wish to tag, or choose the checkbox next to the Newest to Oldest to select every message currently loaded in the Inbox.
  3. From the Bulk Mode menu on top, select the tag icon and apply one or more tags.
  4. Click on any part of the screen or hit the Return key. This will apply the tags to the messages.

June 8, 2018

Instantly Take Action on Message Approval Requests on iOS & Android

Sprout users can now take action on message approval notifications directly from the push notification on their mobile device. Mobile users can now Accept, Reject, and Comment on Message Approval items without even opening the Sprout Social application.

Tag Users in the Approval Activity Feed of Needs Approval

You can now tag users for internal comments in a separate textbox conveniently located within the Approval Activity feed. To provide more effective two-way communication and inspire users to take action on outstanding messages more quickly, tagged users will also receive an email notification including the comment.

  1. HOW-TO
  2. Go to Publishing. Enter Needs Approval.
  3. Find your desired message and select the Approval Activity icon to enter the Approval Activity feed.
  4. In the Tag users to notify field, begin typing to search for users. Select your desired users from the list.
  5. When all desired users have been added to the list, then select Submit.

Instantly Take Action on Task Notifications on iOS

Sprout users can now take action on Task notifications directly from the push notification on their mobile device. Mobile users can now Accept, Reject, and Comment on Task items without even opening the Sprout Social application.

Auto-Play GIFs and Videos on iOS & Android

GIF and video content will now auto-play throughout the mobile application. Adjustments can be made within Settings.

June 7, 2018

Consecutive Messages in the Bot Builder

Sprout users can now add sequential messages to their bot workflow, making bot interactions more conversational.

  1. HOW TO:
  2. From the Conversation Map, click Add Message.
  3. Select Text, Image or Quick Reply.
  4. Click Next.
  5. Enter text or image.
  6. Click Save.
  7. Repeat.

UI Enhancements to the Bot Builder

The Conversation Map in Sprout’s Bot Builder has been updated to allow users to add consecutive messages more easily into their existing bot flows from anywhere on the map. This includes the ability to add a new message type into flows “Images + Call-to-Action buttons,” as well as preview GIFs and images in the Conversation Map.

  1. HOW TO:
  2. From the Conversation Map, click (+) underneath an existing message.

Drag & Drop All Message Types in the Bot Builder

Sprout users can now drag and drop all message types when building out a chatbot conversation in the builder.

  1. HOW TO:
  2. Place your mouse over the message and drag.

Set up Mobile Message Spike Alerts

You can now receive Spike Alert push notifications from your Android and iOS apps.

  1. HOW-TO:
  2. Open your Sprout mobile app and go to Settings.
  3. From the Push Notifications area, select Inbox.
  4. Under Message Spike Alerts, select the button next to your Inbox View to enable Spike Alert push notifications.
Mobile Spike Alerts

June 6, 2018

Set Up Email Message Spike Alerts

Configure Message Spike Alerts to receive an email or mobile push notification when you receive an influx of new incoming messages (available on Enterprise plans).

  1. HOW-TO:
  2. Go to the Inbox View for which you’d like to enable Spike Alerts.
  3. From the Gear Menu in the top right, select Notification Settings.
  4. Under Spike Detection, enable alerts using the on/off button next to the inbox name.
  5. Click Configure next to that inbox to configure the Sharing and Sensitivity settings.
  6. Under Email, select the users you’d like to receive Spike Alert emails.
  7. Adjust the sensitivity slider to receive more or less alerts.
  8. Select Save.
Spike Alerts Settings

Determine Daily Optimal Send Times for Publishing

You can now schedule publishing for the best send time of a specific day to promote more audience engagement and maximize content impressions (available on Corporate and Enterprise plans).

  1. HOW-TO:
  2. Go to Compose. In Compose, select your desired profiles in the Profile Picker.
  3. Enter your message text. Select Schedule Manually as your content delivery option.
  4. In the Post Times section of the Calendar, select Use Optimal Send Times.
  5. Select your preferred send time from the list. Select Schedule.

 

May 31, 2018

View Needs Approval Messages on the Calendar within Sprout’s iOS and Android apps

For increased visibility into your entire publishing strategy while on-the-go, you can now view Needs Approval messages from within the Calendar on Sprout’s iOS and Android apps. Enable the Needs Approval filter from within the Calendar to save time and take action on outstanding messages more quickly.

  1. HOW-TO
  2. From the iOS app, Go to Publishing.
  3. Tap the Calendar tab.
  4. Select the Menu icon in the top left.
  5. Add the Needs Approval filter and tap Done.

May 25, 2018

See Your Inbox Views from Sprout's iOS App

Quickly switch between saved Inbox configurations using Inbox Views from the filter menu.

  1. HOW-TO:
  2. Tap the Menu icon in the top left corner.
  3. Select Inbox Views, where you’ll see any Inbox Views you’ve set up from Sprout’s desktop application. Tap the desired Inbox View to filter to only those messages.
  4. To unselect the Inbox View, modify your filters from the menu screen.

*Note: Inbox Views can only be configured from Sprout’s desktop application at this time.

Inbox Views on Mobile
Inbox Views on Mobile - Inbox List

May 16, 2018

Add a Location to a Tweet from Sprout’s iOS app

You can now add a location to your Tweets directly from the Compose window within Sprout’s iOS mobile app to promote more traffic to your brand and create more opportunities to engage with your audience.

  1. HOW-TO
  2. From the iOS app, Go to Compose.
  3. Tap the Location icon underneath any Tweet.
  4. (If applicable) Tap Enable Tweet Locations on Twitter.
  5. Tap Choose a Location for Twitter.
  6. Add a location by using your current location or searching for a specific location.
  7. Tap Done.

Add a Location to an Instagram and Facebook Post from Sprout’s iOS app

You can now add a location to your Facebook posts directly from the Compose window within Sprout’s iOS mobile app to promote more traffic to your brand and create more opportunities to engage with your audience.

  1. HOW-TO
  2. From the iOS app, Go to Compose.
  3. Tap the Location icon underneath any Facebook post.
  4. Tap Choose a Location for Instagram. Tap Choose a Location for Facebook.
  5. Add a location by using your current location or searching for a specific location.
  6. Tap Done.

 

May 7, 2018

Connect Social Profiles on iOS & Android

Sprout users can now connect social profiles for Instagram, Facebook, Twitter, Google+ and LinkedIn via the iOS and Android apps.

  1. HOW TO:
  2. Tap the gear icon in the app to open Settings.
  3. In the Settings screen, tap Connect Profiles.
  4. Select the Network you wish to connect under “Networks”.
  5. If applicable, select the profile type you would like to connect.  
  6. Tap Go to Twitter (or the respective network name).
  7. Login using your credentials for that profile.
  8. Tap Authorize.
  9. Select Done.

Note: At this time, users will not be able to connect to Google accounts (Google+ and Google Analytics) on the Android app.

May 2, 2018

Take Action on Needs Approval Messages from the Calendar List and Month Views

You can now view Needs Approval messages from the List and Month views of the Calendar for increased visibility into your publishing strategy. Save time and take action on outstanding messages more quickly.

  1. HOW-TO
  2. Go to Publishing. From the Calendar, select the List view or Month view.
  3. From Filters, check Needs Approval as the message type.

April 26, 2018

Unlock Sprout's Mobile App using Face ID or Touch ID on iOS

Sprout users can now enable Face ID or Touch ID to unlock the Sprout mobile app after they’ve been idle for a specific amount of time. This update helps users maintain an extra layer of security when accessing their mobile app.

  1. HOW TO:
  2. In your Settings, select Face ID or Touch ID.
  3. Toggle on.
  4. Under “Lock Application”, select a timeframe you would like to require the app to lock.

Note: Face ID and Touch ID correspond to what’s available on a user’s iOS device. For example, only users with Face ID available on their iOS device will be able to activate Face ID on Sprout’s mobile app. 

April 25, 2018

Preview Your Instagram Feed inside the Sprout iOS and Android apps

Sprout users can now visualize their future Instagram profile pages to better plan photo grids or images for strategic visual marketing and publishing.

  1. HOW-TO
  2. From the iOS or Android app, Go to Publishing. Enter Calendar.
  3. Tap the Grid icon underneath any Instagram post.
  4. Adjust the date to preview your Instagram profile grid at any point in time.

April 18, 2018

Select Multiple Inbox Messages with Keyboard Shortcut

You can now select multiple messages in the Smart Inbox with a new keyboard shortcut.

  1. HOW-TO
  2. Select the checkbox in the bottom right corner of the message.
  3. Hold Shift and select the checkbox in another message. This selects both messages and all messages between them. From here you can perform bulk actions for these messages at the top of the screen.
Bulk Actions Keyboard Shortcut

To see more keyboard shortcuts, visit Utilities & Goodies.

Reply with Emojis for Instagram, LinkedIn and Google+

You can now add emojis when responding to Instagram, LinkedIn and Google+ messages. Simply insert an emoji from the Add Emoji icon while replying to a message.

Updated Twitter Text Library

All text for Twitter has been updated to accommodate accurate character count for Chinese, Japanese, and Korean, as well as additional special characters.

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