What’s New in Sprout

January 8, 2020

Find your way around Sprout’s new navigation menus

You now have more room to work with the top navigation bar moving to the sides of the application as part of Sprout Social’s Design Refresh. Feature names are now hidden, but visible once you hover over the icons. 

Expand and collapse filter menus

You can now free up extra space to work by hiding the filter menu. Your filters will still be enabled but you can hide them from your view.

December 19, 2019

Reply with your most recent Twitter profile using Remember Last Profile

You can now choose the last profile you sent a reply from as your default Tweet reply option. Enable the Remember Last Profile setting to choose the most recent profile you replied from as your profile on any subsequent replies.

  1. HOW TO:
  2. Go to Settings.
  3. From the left navigation panel, select Personal.
  4. Scroll down and select Enable under Remember Last Profile.

December 16, 2019

Create New Listening Topics using Topic Templates

Advanced Listening users can now access Topic Templates to help you build better queries when creating a new Listening Topic. There are 5 new templates on the Listening homepage based on the most popular use cases for Listening: Brand Health, Industry Insights, Competitive Analysis, Campaign Analysis, and Event Monitoring. 

You still have the option to create a generic query using the Custom Topic template.

  1. HOW-TO:
  2. Go to the Listening tab. 
  3. Click on any of the Topic Templates in the banner at the top of the page to open the query builder.
  4. You can also access the Topic Templates by clicking “+ New Topic” in the left-side navigation on the Listening homepage.  
  5. Once in the query builder, reference the use-case specific help content (including sample queries) in the Topic Preview pane on the right-hand side of the page. 

 

Listening homepage:

Query Builder:

Query Builder Help Content:

December 12, 2019

Find New Content with Content Suggestions on Sprout’s iOS App

You can now find social content to share directly with your audience from Sprout’s iOS app. Use Find Content to search and filter for quality content to publish.

  1. HOW-TO:
  2. Open the Sprout Social iOS app and tap the Overflow Menu icon (…) in the bottom right. 
  3. Select Find Content.
  4. (optional) Visiting the Find Content feature for the first time provides a helpful guide for selecting and customizing preferred content categories.
  5. Search, adjust filters and selected categories to narrow your results.
  6. Upon opening an article, select Send to Compose to share the content from Sprout.

December 11, 2019

Level-up your social customer care needs with the Inbox Team Report

Sprout’s Inbox Team Report enables you to evaluate agent response performance more accurately, identify bottlenecks within your team’s workflows and closely monitor each team member’s activity for quality assurance or training purposes.

Note: The Legacy Team Report has been replaced by two new reports focusing on team performance for Inbox and Publishing Activities. Available for Professional and Advanced plans, The Inbox Team Report shows Smart Inbox related team performance exclusively. 

  1. HOW-TO:
  2. Go to Reports.
  3. From the left navigation panel, select the Internal Reports dropdown.
  4. Then, select the Inbox Team Report.
  5. Select your preferred date range.

Filter Inbox Team Report by Team Member

Within the Inbox Team Report, you can benchmark activity against specific teams or individuals by filtering specific team members’ response performance.

  1. HOW-TO:
  2. Select the Inbox Team Report.
  3. Use the right rail to select, deselect or search for the team members you would like included in your report.

Filter Inbox Team Report by Network and Message Type

Within the Inbox Team Report, you can benchmark team performance by network or inbound message types for a more focused view.

  1. HOW-TO:
  2. Select the Inbox Team Report.
  3. On the right-hand rail, select Inbound Message Types. This will expand a list of metrics. 
  4. De-select each metric individually to narrow your view.

Benchmark response performance with enhanced metrics in the Inbox Team Report

The Inbox Team Report features improved customer care metrics including Average Reply Wait Time, Average First Reply Time, Median First Reply Time, Slowest First Reply and Unique Messages Replied To. These metrics account for business hours and team member reply time based on each new incoming message to better benchmark performance.

Note: Reply Thread Size and Quickest Reply are no longer available. 

December 9, 2019

Publish to Multiple Instagram Business Profiles

You can now publish a post to multiple Instagram business profiles. To publish, select your Instagram business profiles from the profile picker, add your content and click Send. This is available on all plans for web and iOS (Android coming soon!).

December 5, 2019

Manage social on-the-go with Sprout’s iOS App Design Refresh

Our iOS app has a new look! Beyond some of the color and design changes, highlights include:

  • Updated look/feel of the header component
  • Introduction of a new section navigation
  • Enhanced filtering through the application

Upgrade to iOS versions 7.0+ to see the new interface.

November 13, 2019

Add Pinterest Pin Title

You now have the option to add a pin title when composing a Pinterest post.

November 8, 2019

Find New Content with Content Suggestions on Sprout’s Android App

You can now find social content to share directly with your audience from Sprout’s Android app. Use Find Content to search and filter for quality content to publish.

  1. HOW-TO:
  2. Open the Sprout Social Android app and tap the Navigation Drawer (☰) icon in the top left of the menu. Select Find Content.
  3. (optional) Visiting the Find Content feature for the first time provides a helpful guide for selecting and customizing preferred content categories.
  4. Search, adjust filters and selected categories to narrow your results.
  5. Upon opening an article, select Send to Compose to share the content from Sprout.

October 14, 2019

View Replies from the Team Report

You can now see replies sent from your team members using the Team Report (available for Professional and Advanced plans).

  1. HOW-TO:
  2. Go to the Reports tab and click Internal Reports > Team Report.
  3. Below the Replies, by Team Member section, click View under the View Messages column to see replies sent by the respective team member.

October 10, 2019

Monitor and manage notifications for approvals and tasks in the Notifications Drawer

The Notifications Drawer centralizes incoming notifications about assigned approvals and task activities to help you easily monitor and take action on your Sprout account activity in real-time. For users with multiple groups, this means you can view and take action on notifications and issues across all of your groups in one centralized location.

Notifications are organized chronologically and in one of three status states: Unseen, Read, or Unread. Notifications also provide contextual information, including the notification type, the teammate who triggered the notification, the group (if applicable), and timestamp (see screenshot below).

  1. HOW-TO:
  2. Click the bell icon in the top right corner of the application to open the drawer. 
  3. Scroll down through the Notifications tab (default view) to see notifications about approval requests and task activities in your Sprout account.
  4. Click directly into the notification to be taken to a more detailed view in a new browser window.
  5. Click More Options (…) in the bottom right corner of the notification to delete, mark as read, or disable the notification type. 
  6.  Click the “Mark All as Read” text at the top of the drawer to mark all notifications as read.

 

Monitor and manage profile disconnection issues in the Notifications Drawer

The Notifications Drawer displays notifications about profile disconnection issues. These will come in the form either of a warning that a profile in your account will be disconnected soon, or an alert that a profile has already been disconnected. If you have the correct permission settings, you will be able to reconnect your profiles directly from the drawer. 

  1. HOW-TO:
  2. Click the bell icon in the top right corner of the application to open the drawer. 
  3. Click to the Issues tab to see updates about profile disconnection issues, organized chronologically. 
  4. Click into the issue to see more information about why your profile is (or will be) disconnected.
  5. Click the “Reauthorize” button at the bottom left of the issue to reconnect your profile (only if you have the correct permission settings — otherwise, please contact a team member to resolve).

*Note: Issues will clear out of the notifications drawer only when you (or a team member) has successfully reconnected the profile.

Filter notifications by type and groups

The Filter feature allows you to customize which notifications you want to see in the drawer. You can filter notifications by type (only available for approvals and tasks, not issues). If you have multiple Groups in your Sprout account, you can also use the Filter feature to control which groups you see notifications for in the drawer. Selected Groups will appear in the pill-shaped text bubbles at the top of the drawer’s default view.

  1. HOW-TO:
  2. Click the Filter icon in the top right of the drawer to open the filter panel. 
  3. Select/deselect Approvals and Tasks under the Type header.
  4. Select/deselect Groups manually, or click the All Groups checkbox to select all groups.*
  5. Search your groups in the search bar at the top of the Filter panel to find your groups more quickly.* 

*Only available to users with multiple groups in their Sprout account.

Customize your notification preference settings

The Notifications Preferences Settings page allows users to customize which notification types they receive as well as their delivery method (email and/or in-app drawer). Every user will have full control of their own notification preferences settings, regardless of their permission settings. 

  1. HOW-TO:
  2. Click  the gear icon at the top right of the drawer to access the settings page.
  3. From here, you can select and deselect the notifications types you would like to receive, including Approval requests, Task activities, and Profile Issues. 
  4. Select/deselect the checkboxes under Email and Drawer to enable/disable those delivery methods.

*Note – You can also access the page by clicking the gear icon in the top right of the platform and selecting Settings from the drop-down list. Once on the Settings page, go to the left-hand navigation bar and click on Notifications (under the Global Features header).

September 16, 2019

Dive deeper into data and define your story with Premium Analytics

Sprout users across all plans can now purchase Premium Analytics as an add-on to gain access to all of Sprout’s reports and unlock configurable metric selection, dynamic and interactive charts, advanced filtering capabilities, custom comparison periods and new network-specific metrics on top of their existing reports. Please reach out to your contact at Sprout to purchase Premium Analytics. 

Note: Tagging is dependent on plan level so you will not have access to Tag reporting or filtering if you buy the add-on with a Standard plan.

Layered functionality to maintain ease-of-use for Premium Analytics

Premium Analytics offers advanced capabilities for Sprout’s Facebook, Instagram and Sent Message Performance reports, all of the Paid Performance reports and the Report Builder. This makes it possible to take control of your data and expand the insights you uncover without having to learn new software or processes. 

  1. HOW TO: 
  2. Open any of the enhanced reports included in Premium Analytics. 
  3. Notice additional metrics, filters and charts throughout the report. 
  4. The screen recording below highlights the new areas to look out for in purple.

Compare custom time periods

As a part of Premium Analytics, you can use customized comparison periods to compare and contrast performance across time frames unique to your business. With custom comparisons, you can now benchmark performance against business-specific times or events. 

  1. HOW TO: 
  2. Open any of the enhanced reports included in Premium Analytics. 
  3. Under the Report Period,  select the Custom option in the “Activity Date Range” or “Compare to” drop-downs. 
  4. Select the custom date ranges in the calendar.

Filter based on tags, content type and message type on the Sent Message Performance report

With Premium Analytics, use advanced filtering options to quickly drill down into metrics related to specific pieces of content to better understand strategy performance. 

  1. HOW TO: 
  2. Open the Sent message Performance report for Premium Analytics. 
  3. On the right-hand rail, select Facebook or Instagram (other networks coming soon). This will expand a list of metrics. 
  4. Select each metric individually to narrow your view.

 

Select and save the metrics that matter most to you

Using Premium Analytics, take full freedom over the metrics you want to measure and how they are measured. Select the metrics you need to define the story you want your data to tell, as well as decide how certain metrics such as engagement should be defined and tracked. 

  1. HOW TO: 
  2. Open any of the enhanced reports included in Premium Analytics. 
  3. In the summary section, select the more options icon on the right side of the report. 
  4. Select the metrics you’d like to measure.
  5. Drag and drop to reorder the metrics within the table.

Visualize data with interactive charts and graphs

Sprout users on Premium Analytics can configure which metrics are displayed and how in various charts and graphs throughout their reports. 

  1. HOW TO: 
  2. Open any of the enhanced reports included in Premium Analytics. 
  3. Click on the dropdown icon above each chart or graph throughout the report. 
  4. Select your desired metrics to dimension the graph and visualize data as desired.

Create fully customized organic and paid reports from the ground up

Sprout users on Premium Analytics can leverage an enhanced version of the Report Builder to create more in-depth custom reports for Facebook, Instagram organic data and paid data across all networks supported in Sprout’s Paid Performance reporting. 

  1. HOW TO: 
  2. Add a Facebook or Instagram widget to your custom report. 
  3. Click the more options icon or the drop-down menus throughout the report to narrow your metrics.

September 9, 2019

Create Notes on the Publishing Calendar from Sprout’s iOS App

With Sprout’s iOS App, you can create, edit or delete notes from the Publishing Calendar for an even more comprehensive look into your social strategy.

  1. HOW-TO
  2. Go to the Calendar.
  3. Scroll to your desired date. Then, tap the Add Content icon.
  4. Tap Create a Note.
  5. Enter a title and description. Specify the start and end dates for the note. Select your preferred color choice.
  6. Tap Save.

Create Notes on the Publishing Calendar from Sprout’s Android App

With Sprout’s Android App, you can create, edit or delete notes from the Publishing Calendar for an even more comprehensive look into your social strategy.

  1. HOW-TO
  2. From anywhere in the application, tap the Compose icon and select Calendar Note.
  3. Enter a title and description. Specify the start and end dates for the note. Select your preferred color choice.
  4. Tap Save.

Also, you can add notes by going to the Calendar, scroll to your desired date, tap the Add Content icon and tap Create a Note.

August 27, 2019

Compare your Twitter performance against your competition with the Twitter Competitors Report

You can now compare your profiles’ overall audience growth and mentions across multiple Twitter Profiles for ongoing competitive analysis.

  1. HOW-TO
  2. Go to Reports.
  3. From the left navigation panel, select the Twitter Reports dropdown.
  4. Then, select the Twitter Competitors Report.
  5. Select your preferred Twitter profiles (owned and competitor).
  6. Select your preferred date range.

 

August 23, 2019

Access 30-Day Volume Preview when Creating a Listening Topic

Advanced Listening users will now be able to see a full 30-day volume snapshot when previewing a Topic in the Query Builder. 

Note – this preview data is built upon Twitter data only, so if the Topic contains other networks the actual volume count is likely to be higher.

  1. HOW-TO:
  2. Once you preview your Topic and the data populates, click the blue “spark line” under the Topic Preview header (it will show a number and a mini-chart line).
  3. A new chart will appear, which shows the Topic volume for the past 30 days (across Twitter only).
  4. Hover your mouse across any point of the chart line to see a daily volume snapshot.
  5. Click the green “Start Listening” button to begin listening to the Topic in Sprout.

Progress Indicator for 30 Day Backfills

Advanced Listening users will now be able to track the data gathering process after they create a new Topic in the Topic Builder. 

  1. HOW-TO:
  2. Once you’ve clicked “Start Listening”, a new panel will appear at the top of the Insights view that shows a progress bar for the data gathering process (can take 3-5 minutes).
  3. Once the data has been successfully gathered and processed, click the “Refresh” button to refresh the data. 

August 19, 2019

Analyze successes with the new Facebook Pages Report

The new Facebook Pages Report features a refreshed format to help you drive strategic decisions, as well as new metrics such as engagement rate and video views to give you a comprehensive overview of your performance.

  1. HOW TO:
  2. Select Facebook Pages Report from your left nav or Reports Home.
  3. Select your desired data range using the Date Picker or pick from the options in the Date Picker dropdown.
  4. Use the right rail to select or deselect the profiles you would like included in your report.

Identify top posts for Facebook in the Sent Message Performance Report

The Sent Messages Performance report now houses message-level data for Facebook. Users can sort by any of the included metrics for Facebook in order to easily identify top-performing posts. 

  1. HOW TO:
  2. In the Sent Messages Performance Report, use the right rail to Select or Deselect the Facebook profiles you would like included in your report.

August 14, 2019

Repost an Instagram Post from Advanced Listening

You can now reshare public Instagram posts discovered from Advanced Listening in the Messages tab.

  1. HOW-TO:
  2. Open the Listening tab.
  3. Select an active topic and click the Messages tab within the topic.
  4. From the right bar, make sure an Instagram profile is activated under the Networks section. 
  5. Click the Repost icon on a message.

Retweet a Twitter Post from Advanced Listening

You can now retweet public Twitter posts discovered from Advanced Listening in the Messages tab.

  1. HOW-TO:
  2. Open the Listening tab.
  3. Select an active topic and click the Messages tab within the topic.
  4. From the right bar, make sure a Twitter profile is activated under the Networks section. 
  5. Click the Repost icon on a message.

August 13, 2019

Create Notes on the List View of the Publishing Calendar

You can create notes from the List View of the Publishing Calendar for an even more comprehensive look into your social strategy.

Utilize Calendar Notes for highlighting new opportunities to try new concepts, tap into resonating holidays or local events and support key company or client initiatives, all while maintaining a solid publishing strategy.

  1. HOW-TO
  2. Go to Publishing.
  3. From the left side panel, select Calendar.
  4. From the List View, scroll to your desired date and hover over the date. Then, select Add Note.
  5. Select your preferred date(s). Enter a title and description. Select your preferred color choice.
  6. Select Save.

Create Notes on the Week View of the Publishing Calendar

You can create notes from the Week View of the Publishing Calendar for an even more comprehensive look into your social strategy.

Utilize Calendar Notes for highlighting new opportunities to try new concepts, tap into resonating holidays or local events and support key company or client initiatives, all while maintaining a solid publishing strategy.

  1. HOW-TO
  2. Go to Publishing.
  3. From the left side panel, select Calendar.
  4. From the Week View, select Add Note from underneath your desired date.
  5. Select your preferred date(s). Enter a title and description. Select your preferred color choice.
  6. Select Save.

Create Notes on the Month View of the Publishing Calendar

You can create notes from the Month View of the Publishing Calendar for an even more comprehensive look into your social strategy.

Utilize Calendar Notes for highlighting new opportunities to try new concepts, tap into resonating holidays or local events and support key company or client initiatives, all while maintaining a solid publishing strategy.

  1. HOW-TO
  2. Go to Publishing.
  3. From the left side panel, select Calendar.
  4. From the Month View, hover over your desired date and select Note.
  5. Select your preferred date(s). Enter a title and description. Select your preferred color choice.
  6. Select Save.

August 12, 2019

Connect a TripAdvisor Profile with Automatic Lookup

Connect your TripAdvisor profiles with the automatic lookup process to start monitoring and managing your TripAdvisor reviews from the Sprout platform. You must have Manage Profiles & Permissions access to connect profiles. 

Note – To use this feature, your account must already have Facebook Pages connected to Sprout (so that we can match these locations with your TripAdvisor locations).

  1. HOW-TO
  2. Click the “Connect profile” button (box with plus sign) in the upper-right corner of the app. 
  3. Choose TripAdvisor.
  4. On the next screen, make sure “Automatic Lookup” is selected.
  5. Click “Lookup locations automatically” 
  6. Once Sprout finds the locations, you can select which locations you want to connect by checking the box next to each name or choose Select All to connect all your locations.
  7. Click the “Add Locations” button in the bottom right corner of the screen.

Note – It may take up to 24 hours for TripAdvisor to activate your profile connection. Once profiles are activated, you will see your reviews being pulled into the Reviews tab stream.

Connect a TripAdvisor Profile with Manual Lookup

Connect your TripAdvisor profiles with Sprout’s manual process to start monitoring and managing your TripAdvisor reviews. You must have Manage Profiles & Permissions access to connect a profile to your Sprout account.

  1. HOW-TO:
  2. Click the “Connect profile” button (box with plus sign) in the upper-right corner of the app. 
  3. Choose TripAdvisor.
  4. On the next screen, select “Manual Lookup.”
  5. In another browser or window, visit the native TripAdvisor location page you want to connect, and copy and paste the URL into the search bar.
  6. Click the “Add Locations” button in the bottom right corner of the screen.

Note – It may take up to 24 hours for TripAdvisor to activate your profile connection. Once profiles are activated, you will see your reviews being pulled into the Reviews tab stream.

Monitor and Manage TripAdvisor Reviews

Monitor and manage your TripAdvisor reviews from the Reviews tab in the Sprout platform. Start managing your reviews in the new tab by clicking the Reviews star icon in the top right of the navigation bar. Reviews is available to all plans.

  1. HOW-TO: 
  2. Filter reviews in the Filter Bar on the right. You can filter by date range, message status, profile, and rating (including star rating and recommends/does not recommend)
  3. Tag reviews and Mark as Complete by clicking the corresponding icons in the bottom of the review message. 
  4. Contextual options can be found by hovering over a review and selecting the Gear Icon in the top right.
  5. Save specific filter sets to create Custom Views, which you can share with your team members.
  6. Reply to a review by clicking the arrow icon in the bottom right corner of the review message. (See note below for more details)

Reply to TripAdvisor Reviews

TripAdvisor’s integration does not allow direct reply functionality from any of their partner platforms. Instead you can click to reply directly from the native TripAdvisor platform. Your native responses will be visible in the Sprout platform, so you can keep track of the conversation.

  1. HOW-TO:
  2. Reply to a review by clicking the arrow icon in the bottom right corner of the review message.
  3. Once the reply layer opens, click on the External Reply icon in the bottom right corner of the message.
  4. This will take you directly to the native TripAdvisor message in a new browser window, where you will be able to respond.
  5. Return to the Sprout platform to continue managing your reviews.

 

July 29, 2019

Collect Facebook data in Advanced Listening

Advanced Listening users can now track and listen to comments, page posts, and visitor posts on public Facebook pages. This data can be aggregated with other Listening sources to enhance brand, competitive and industry analyses.

  1. HOW TO:
  2. Make sure a Facebook Profile, Page or Ad Account is connected to your group.
  3. Select Create New Topic.
  4. In Topic Builder, select Facebook as a channel.
  5. Input the Facebook pages or public profiles you would like to Listen to.
  6. For existing Topics, simply select the topic, click  “edit” in the right rail and follow the above steps.