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What’s New in Sprout

September 15, 2020

Leverage Reply Approval workflows on iOS for superior customer care

Sprout’s new Reply Approval functionality on iOS enables team and manager oversight into message replies to ensure social responses are on-brand, compliant and error-free. 

  1. HOW TO:
  2. Go to the Smart Inbox and select the desired incoming message.
  3. Select the reply icon and type your response.
  4. Select the stamp icon on the bottom-left of your screen and select your desired approvers.
  5. Click Submit.

 

Easily approve, reject or delete message replies submitted by another team member on iOS

Quickly approve, reject or delete a Reply Approval on iOS to ensure social responses are on-brand, compliant and error-free. Message reply approvers are alerted via mobile push notification (depending on your personal notification settings). 

  1. HOW TO:
  2. Open the pending reply from either a push notification or directly in the mobile app by tapping the specific message in the Smart Inbox.
  3. Determine the reply you want to approve, reject or delete. Select the approval stamp icon to approve the reply, select the slashed circle icon to reject the reply or select the trash can icon to delete the reply.
  4. (Optional) Provide some context as to why you’re rejecting the reply, for instance, maybe the reply didn’t use your brand voice or didn’t include the correct details about a promotion.

Supersede a Reply Approval for quick publishing on iOS

If you try to reply to a message that already has a pending reply, you will be prompted with a message to decide what actions to take on the pending Reply Approval. 

  1. HOW TO:
  2. Go to the Smart Inbox.
  3. Tap the message you want to respond to. 
  4. Enter the response you want to send, and then tap Send. A message appears asking if you want to send your reply instead.
  5. Choose to either Send reply, reject others or Send reply, keep others. Rejecting others removes all pending replies for the message while keeping others keeps all the pending replies to the message. 

September 14, 2020

Ensure team productivity and message compliance with additional Inbox Export data

Trace and audit individual messages, replies to certain posts and monitor team activity with 17 new data fields available in Sprout’s Inbox Export. 

  1. HOW TO:
  2. Go to the Smart Inbox and select your desired filters (time period, profile, message type, brand keywords)
  3. In the top right-hand corner select Export
  4. Add any additional email recipients to receive the Inbox Export CSV. 
  5. Click Send and you will receive a CSV via email shortly after. 

September 11, 2020

Find specific messages in the Smart Inbox using author search

Locate received messages from a specific profile handle or name using Sprout’s new Inbox Search. Search through your inbox to engage with any message, tag messages to compare trends over time, and see the exact messages you need to take action on.

  1. HOW TO:
  2. Go to Messages.
  3. Select the search bar at the top of the screen. 
  4. Type in a social profile handle (e.g. @mindykaling) or a name (e.g. Kelly Kapoor).
  5. Optional: Search through all of your received messages, rather than within your current filters, by selecting Search all messages instead? at the top of the screen. This will update your Inbox author search to all-time. Update to a different period of time by selecting the calendar icon at the top of the screen and choosing your desired time frame: Previous 24 hours, Previous 7 days, Previous 90 days, All-time or Custom Range. 
  6. Optional: Author Inbox Search results can be bulk tagged, filtered and exported like normal Smart Inbox messages.

September 2, 2020

Change image publishing order by dragging and dropping directly from Compose

Shave time off your publishing workflow by easily dragging and dropping to change image order directly from Compose. 

  1. HOW TO:
  2. Go to Compose.
  3. Attach desired images to message.
  4. Hover over image thumbnail until your cursor changes to a hand. Select the image you want to move. The surrounding images will shuffle to accommodate the new image position.

August 19, 2020

Protect your brand image and audience by hiding spam and insensitive replies to your posts

Suppress spam and abusive, insensitive or false Tweets by hiding Twitter @replies to your posts directly from the Smart Inbox.

  1. HOW TO:
  2. Go to Messages.
  3. Select the three dots icon on the desired Twitter reply you would like to hide.
  4. Select ‘Hide on Twitter’.

 

Streamline publishing efforts by automatically saving photos and videos from Compose to the Asset Library

Shave time off your previous workflows by automatically uploading photos and videos directly from Compose to the Asset Library.

  1. HOW TO:
  2. Go to Settings.
  3. Select Asset Library on the left-hand navigation panel and then toggle on Save Media under the ‘Save new media to Asset Library’ section. 
  4. Images and videos uploaded to Compose will now be automatically saved to the Auto Saved Media From Compose folder in your Asset Library.

August 18, 2020

Add descriptive (alt) text for Facebook, Twitter and LinkedIn images

You can now provide image descriptions via alt text for audiences with vision disabilities.

  1. HOW-TO:
  2. Open Compose and select a Twitter, Facebook and/or LinkedIn profile
  3. Add an image
  4. In the Attached Images section, select the pencil icon -> Add Descriptive Text

*Note – LinkedIn only allows descriptive text for single-image posts.

Add Descriptive Text Screenshot

August 17, 2020

Tag Instagram photos to increase social exposure and post reach

Increase your brand’s discoverability by tagging accounts in your Instagram photos through a new streamlined workflow in Compose. 

  1. HOW TO:
  2. Go to Compose.
  3. Choose the Instagram profile you’re publishing to and attach your photo.
  4. Select the pencil icon in the top right-hand corner of your attached photo and click Tag Instagram Users.
  5. Click into the photo and type the desired Instagram handle you would like to tag, then select Save Tags

July 31, 2020

Analyze top conversation trends by competitor with the Listening Word Cloud

Discover the top conversation trends by competitor using the Word Cloud in the new Competitive Analysis Template in Listening. The Word Cloud is color-coded to show which conversation trends, including keywords, hashtags, mentions, and emoticons, are associated with each competitor.

  1. HOW-TO:
  2. Navigate to Listening.
  3. Click into an existing Competitive Analysis Topic (or create a new one).
  4. Go to the Conversation Tab, where you’ll see the Word Cloud at the top of the page.
  5. Reference the color legend at the bottom of the chart to see which colored words align with which competitor.
  6. Use the Competitor Filter in the right-side bar to filter down your Word Cloud results by competitor.
  7. Use the drop-down menu in the top left to filter the word types (keyword, hashtag, mention and emoticon).

July 29, 2020

Publish longer videos on Twitter through Twitter’s Pro Media Video Integration

Level-up your publishing in Sprout with Twitter Pro Media Videos which enables videos up to 10 minutes long. Twitter profiles with Pro Media Video enabled will have a blue play-button icon in the Compose profile picker both on Sprout’s web and mobile application.

NOTE: Access to Twitter Media Studio and the Twitter Pro Media Video integration is enabled through Twitter. 

 

Customize video metadata with Twitter’s Pro Media Video Integration

Name and select a customized thumbnail for your Twitter videos all from the convenience of Sprout’s Compose window. 

  1. HOW TO:
  2. Go to Publishing.
  3. Select Compose.
  4. Select your Twitter profile(s), add text (if applicable) and attach your desired video.
  5. Enter video title in the text box on the right of the video thumbnail.
  6. Browse generated thumbnails by selecting the arrow underneath the thumbnail.
  7. Upload a custom thumbnail by selecting the pencil icon on the top-right corner of the current thumbnail. 

July 28, 2020

Leverage Reply Approval workflows for superior customer care

Sprout’s new Reply Approval functionality enables team and manager oversight into message replies to ensure social responses are on-brand, compliant and error-free. 

  1. HOW TO:
  2. Go to the Smart Inbox and select the desired incoming message.
  3. Select Reply and type your response.
  4. Select the drop-down in the bottom-right of the response message and choose Submit for Approval.
  5. Select the desired approver or approvers.

Easily approve, reject or delete message replies submitted by another team member

Message reply approvers are alerted via the notifications drawer and/or email notification (depending on your personal notification settings). Quickly approve or reject a Reply Approval to ensure social responses are on-brand, compliant and error-free. 

  1. HOW TO:
  2. You will receive a notification in the notifications drawer and email notification (depending on your notification settings). 
  3. Choose the desired notification and select View pending reply.
  4. You will see the message reply in the Smart Inbox. Select the approval stamp icon to approve the reply, select the slashed circle icon to reject the reply or select the trash can icon to delete the reply.
  5. If you approve a reply and there are multiple pending replies, you will see a pop-up screen identifying potential pending reply conflict. Select Approve this reply, reject others or Approve this reply, keep others.

Supersede a Reply Approval for quick publishing

If you try to reply to a message that already has a pending reply, you will be prompted with a message to decide what actions to take on the pending Reply Approval. 

  1. HOW TO:
  2. You will receive a notification in the notifications drawer and or email (depending on your notification settings). 
  3. Choose the desired notification and select View pending reply.
  4. You will see the message reply in the Smart Inbox. Select the drop-down in the bottom-right of the response message and choose Send now
  5. A pop-up screen identifying potential pending reply conflict. Select Send my reply, reject others or Send my reply, keep others.

Monitor all Reply Approval statuses from a centralized view in the Smart Inbox

See all pending, approved and rejected Reply Approvals in a consolidated view in the Smart Inbox to make sure you never miss an approval status update. 

  1. HOW TO:
  2. Go to Messages.
  3. Select Reply Approval on the left-hand navigation panel.
  4. Optional: Search Reply Approvals from Newest to Oldest or Oldest to Newest by selecting the drop-down at the top of the screen. 
  5. Optional: On the right-hand filter bar you can filter by:
    • Approval Status: Pending, Approved or Rejected.
    • Authors: manually select the author’s name or search for the authors name in the Refine Authors search box.
    • All Groups or single Group: Toggle on or off the Show replies from all groups filter.

July 23, 2020

Find specific messages in the Smart Inbox using keyword search

Locate any received message with a specific keyword or phrase using Sprout’s new Inbox Search. Search through your inbox to engage with any message, tag messages to compare trends over time, and see the exact messages you need to take action on.

  1. HOW-TO:
  2. Go to Messages.
  3. Select the search bar at the top of the screen. 
  4. Type in a keyword (e.g. pizza) or a phrase (e.g. pizza deliver)’. Use quotes if you want to search for the exact phrase (e.g. “pineapple on pizza”). 
  5. Optional: Search through all of your received messages, rather than within your current filters, by selecting Search all messages instead? at the top of the screen. This will update your Inbox keyword search to all-time. Update to a different period of time by selecting the calendar icon at the top of the screen and choosing your desired time frame: Previous 24 hours, Previous 7 days, Previous 90 days, All-time or Custom Range. 
  6. Optional: Keyword Inbox Search results can be bulk tagged, filtered and exported like normal Smart Inbox messages.
Inbox Keyword Search

July 15, 2020

Collaborate on outgoing content with Publishing push notifications for iOS and Android

Never miss internal workflow approvals or activity layer comments from your team with mobile push notifications.

Stay updated on team publishing activity through push notifications on iOS

Customize your push notifications to never miss an update on internal publishing activity like internal comments and workflow approval status. 

  1. HOW TO:
  2. Select the overflow menu.
  3. Go to Notification Preferences.
  4. Scroll down the Team Collaboration section.
  5. If desired, toggle on Post Approvals and/or Post Comments.

Stay updated on team publishing activity through push notifications on Android

Customize your push notifications to never miss an update on internal publishing activity like internal comments and workflow approval status.

  1. HOW TO:
  2. Select the navigation drawer.
  3. Go to Notification Preferences.
  4. Scroll down the Team Collaboration section.
  5. If desired, toggle on Post Approvals and/or Post Comments.

July 7, 2020

Organize content across teams with Asset Library Folders

Align your content strategy by organizing assets across teams and Groups with folders in the Asset Library. 

  1. HOW TO:
  2. In the Publishing tab, select Asset Library on the left-hand navigation panel.
  3. Select Add New in the top right-hand corner and then select Add Folder
  4. Name your folder then select Create Folder.

Add assets to Folders for easy access and discovery

Move assets individually or in bulk to your desired folder to keep content relevant and organized to specific projects. 

  1. HOW TO:
  2. Go to Publishing.
  3. Select Asset Library on the left-hand navigation panel.
  4. Hover over the top left-hand corner of your desired asset and check the empty box. You can select multiple assets or just an individual one.
  5. Once all desired Assets are selected, select Move to Folder at the top of the screen.
  6. Select the folder you would like to move your Asset(s) to then click Move to (folder name)
  7. If at any point you would like to remove the Asset from your Folder or move the Asset to a different folder, the same workflow can be applied. 

Build Asset hierarchies through nested Folders in the Asset Library

Create Folders within a Folder for further content segmentation and organization. 

  1. HOW TO:
  2. Go to Publishing.
  3. Select Asset Library on the left-hand navigation panel then click into your desired Folder.
  4. Select Add New in the top right-hand corner and then select Add Folder
  5. Name your folder then select Create Folder.

Share Asset Library Folders across Groups or keep private to individual Groups

Choose how you want assets to be shared. You can restrict assets within each Group or allow them to be available in all Groups across your account. 

  1. HOW TO:
  2. Click the leaf avatar in the bottom left-hand corner and select Settings.
  3. Select Asset Library on the left-hand panel under Global Features
  4. At the top of the page under Asset Visibility, you can select Shared across all groups or Limited to group. 

Share direct links to Folders

Seamlessly collaborate with team members by sharing specific Folder links with involved parties.  

  1. HOW TO:
  2. Navigate to the desired Folder.
  3. Hover over the name of the Folder on the top-left Folder navigation. 
  4. Select Copy the link to this folder.

Share direct links to assets

Seamlessly collaborate with team members by sharing specific asset links with involved parties.

  1. HOW TO:
  2. Click into the desired asset.
  3. Select Copy Asset Link in the bottom right-hand corner. 

July 6, 2020

Enable the Slack integration for your Sprout account

Sprout’s integration with Slack enables users to receive Sprout notifications for approvals and task activities in their Slack accounts. Account owners must first enable the Slack integration for their Sprout account, which will allow all account users to connect their notifications to Slack.

  1. HOW-TO (Account Owners):
  2. Navigate to the Settings page.
  3. Scroll down the left-side menu bar to Global Features, and click on Notifications.
  4. Navigate to the My Team Configuration tab. 
  5. Switch the toggle on to enable the Slack integration for your account. Now all account users will be able to set up their own custom notifications that will connect to Slack.

Activate webhooks for your Sprout account

Once your Account Owner has enabled the Slack integration for your account, all users will be able to activate webhooks to connect Sprout notifications to your Slack accounts. To begin this process, please open Slack’s Help Center article and follow the steps below:

  1. HOW-TO:
  2. Create a Slack app with a descriptive name like Sprout Social Notifications. Choose Sprout Social as the workspace.
  3. Navigate to Add Features and Functionality.
  4. Click Incoming Webhooks.
  5. Click the toggle to On to activate incoming webhooks.
  6. Click Add New Webhook to Workspace. Note that you can create one or multiple webhooks, depending on how many Slack channels you want to use to receive notifications.
  7. Click Copy to copy a specific webhook URL for your chosen Slack channel.

 

Step 1:

Steps 2 and 3: 

Steps 4 and 5:

Step 6:

Connect Sprout notifications to your Slack account

  1. HOW-TO:
  2. Navigate to the Settings page. 
  3. Scroll down the left-side menu bar to Global Features, and click on Notifications.
  4. Navigate to the Slack column, and check the box for the notifications you’d like to receive in Slack. You can select any type of Approval or Task notification (Issue notifications are not available at this time).
  5. Once the popup modal opens, choose the Slack channel name for where your notifications will display (ex. “Sprout Approval Notifications”), and enter the Webhook URL you copied from the previous workflow into the form field.
  6. Click Allow.
  7. Repeat Steps 4-6 for all notifications you’d like to receive in Slack. 
  8. Click the Edit pencil at any time to edit your webhook notification setup .

June 26, 2020

Create a Competitive Listening Topic using the Competitive Analysis template

The new Competitive Analysis query builder template enables you to define up to 6 competitor brands, products or segments that you want to measure and compare to inform your marketing strategy.

  1. HOW-TO:
  2. Navigate to the Listening homepage. 
  3. Click the Competitive Analysis Template in the Template launchpad at the top of the homepage.
  4. Fill in a Topic name and description.
  5. Choose your network sources. 
  6. Choose a competitor and begin filling in the first Competitor Query Card with relevant details about that competitor, including relevant keywords, hashtags, and username handles. 
  7. Click Add New Competitor to create a new Query Card for a different competitor. 
  8. Continue this process until you have created queries for all of your top competitors (up to 6). 
  9. (Optional) Fill out the Excluded Keywords section if you have specific keywords, hashtags, or profiles that you know will cause unwanted noise in your results. 
  10. (Optional) Use Advanced Filtering to further refine your Topic by language, location and more
  11. Click Preview at the top right of the query to preview your Listening Topic results. 
  12. (Optional) Filter the results by each Competitor to determine if you need to refine the query to remove noise or unwanted messages.

Use the Listening Performance tab to compare competitors’ performance across key metrics

The Listening Performance Tab allows you to compare and contrast the performance of top competitors across key metrics, including Share of Voice, engagement, sentiment and impressions.

  1. HOW-TO:
  2. Create a Competitive Analysis Topic in Listening (see above release note).
  3. View Topic Summary under the Performance Tab to compare competitor performance across key metrics, including Share of Voice, engagement, and sentiment.
  4. Filter by competitor in the right-filter bar to narrow the data for specific competitor performance.

 

Analyze competitor performance data in the Scorecard tab

The Scorecard tab breaks down each competitor’s performance data, including Share of Voice, message volume, engagement, and more.

  1. HOW-TO:
  2. Navigate to the Listening homepage. 
  3. Click into a Competitive Analysis Topic
  4. Click the Scorecard tab in the top menu bar. 

Migrate an existing Competitive Topic to the new Competitive Analysis template

To take advantage of the new Competitive Analysis updates, existing competitive topics will need to be manually migrated to the new format.

  1. HOW-TO:
  2. Navigate to the Listening tab.
  3. Click into your competitive topic. 
  4. Click Try it Now in the alert banner at the top of the page (screenshot below). 
  5. Follow the process laid out in the product tour.
  6. Repeat steps for any other competitive topics. 

 

June 23, 2020

See automated link tracking rules directly in Compose

You can now see your automatic link tracking rules applied in Compose after adding in links (available on Advanced plans).

Add and edit link tracking URL parameters from Compose

You can now add and edit link tracking parameters from Compose (available on Professional and Advanced plans).

  1. HOW-TO:
  2. Open Compose and add a link.
  3. Click the link and select Edit.
  4. Make edits to your parameters and click Save.
  5. (optional) Shorten your links before scheduling your message.

June 22, 2020

See All Historical Messages in Your Smart Inbox

You can now customize your Smart Inbox date range to All-time to see any messages since you’ve connected your profiles to Sprout Social.

See All Historical Reviews

You can now customize your Reviews date range to All-time to see any reviews since you’ve connected your profiles to Sprout Social.

June 18, 2020

Monitor and manage failed posts in the Notifications Drawer

Failed post notifications are now displayed in Sprout’s Notifications Drawer. If you have the correct permission settings, these notifications will alert you that one of your outgoing posts has failed. You will be able to go directly to the failed post stream from the alert. 

  1. HOW TO:
  2. Click the bell icon in the top right corner of the application to open the drawer. 
  3. Click to the Issues tab to see updates about failed posts, organized chronologically. 
  4. Click into the issue to see more information about why your post failed.
  5. Click the “Go to failed stream” button at the bottom left of the issue to either fix and resend or delete your failed post. 

Note: Issues will clear out of the notifications drawer only when you have successfully resent or deleted your failed post.

Customize your notification preference settings for failed posts

The Notifications Preferences Settings page allows you to customize which notification types you receive as well as your delivery method (email and/or in-app drawer) for failed posts. You have full control of your own notification preferences settings, regardless of your permission settings. 

  1. HOW TO:
  2. Click the gear icon at the top right of the drawer to access the settings page.
  3. From here, you can select and deselect the notifications types you would like to receive, including failed posts. 
  4. Select/deselect the checkboxes under Email and Drawer to enable/disable those delivery methods.

Note: You can also access the page by clicking the leaf avatar on the bottom left of the platform and selecting Settings from the drop-down list. Once on the Settings page, go to the left-hand navigation bar and click on Notifications (under the Global Features header).

May 27, 2020

See more messages with the Small Messages toggle

You can now change the message density in the Smart Inbox to see more messages on your screen. At the top of your inbox, choose the Small toggle.

Smaller Messages

Measure the performance of LinkedIn Video Posts in the Post Performance Report

You can now view the performance of videos published to your LinkedIn Company Pages so your brand can optimize for future publishing or content strategies.

  1. HOW-TO
  2. Go to Reports.
  3. Within Cross-Network Reports, go to the Post Performance Report.
  4. Within Filters, select your desired LinkedIn Company Pages.

Measure the performance of LinkedIn Video Posts in the Tag Report

You can now view the performance of videos published to your LinkedIn Company Pages so your brand can optimize for future publishing or content strategies.

  1. HOW-TO
  2. Go to Reports.
  3. Within Cross-Network Reports, go to the Tag Report.
  4. Within Filters, select your desired tags.

Measure the performance of LinkedIn Video Posts in the Profile Performance Report

You can now view the performance of videos published to your LinkedIn Company Pages so your brand can optimize for future publishing or content strategies.

  1. HOW-TO
  2. Go to Reports.
  3. Within Cross-Network Reports, go to the Profile Performance Report.
  4. Within Filters, select your desired LinkedIn Company Pages.

Measure the performance of LinkedIn Video Posts in the LinkedIn Pages Report

You can now view the performance of videos published to your LinkedIn Company Pages so your brand can optimize for future publishing or content strategies.

  1. HOW-TO
  2. Go to Reports.
  3. Within LinkedIn Reports, go to the LinkedIn Pages Report.

Note: LinkedIn video views will be available only at the post level for this initial release.

May 8, 2020

View your posts in a visual-forward format within the Post Performance Report

Available to all plans, you can now choose to view your posts front-and-center within the Post Performance Report. With this update, you can also choose to sort your posts by all available metrics (subject to plan level) and export the individual posts as a PDF.

  1. HOW-TO:
  2. Go to Reports.
  3. Within Cross-Channel Reports, select the Post Performance Report.
  4. In the upper left corner of the report, select the Grid icon. [OPTIONAL] Select your preferred published range, sorting method and filters.