What’s New in Sprout

March 15, 2019

Delete Instagram Comments

You can now delete comments on your Instagram posts directly from the Smart Inbox.

  1. HOW-TO:
  2. To delete comments from Sprout’s web application, hover over the message and click the gear icon. Select Delete from the menu.
  3. To delete comments on Sprout’s iOS or Android apps, press the three dots icon and select Delete from Instagram.

March 14, 2019

Create Automated Rules for Brand Keyword Messages

You can now set up inbox rules to tag, complete, or get alerted for Brand Keyword messages—available on Sprout’s Advanced plans. Actions on brand keyword messages can also be used in combination with other rule criteria.

  1. HOW-TO:
  2. Go to your Smart Inbox and click the Settings icon on the right bar menu. Select Rule Settings.
  3. Select Create new rule.
  4. Enter a rule title and description. Under If an incoming message, select is from Brand Keyword. Choose which action(s) you’d like to take.
  5. Select Save. You’ll now see a preview of your rule. Choose Got It to complete the setup.

Note: You cannot apply an inbox rule to every Brand Keyword in your account.

March 11, 2019

Send Inline Replies to Instagram Comments

You can now directly reply to individual Instagram comments in your Smart Inbox using threaded comments. Instagram threaded comments are available on web, iOS and Android.

  1. HOW-TO:
  2. From your Messages tab, click the Reply icon on an Instagram comment.
  3. After typing your message and selecting Reply, your reply will be automatically grouped underneath the comment in a thread. Note: Subsequent replies will be shown underneath the original reply in the same thread.

March 6, 2019

Illuminate new insights with Advanced Filtering in Advanced Listening

Advanced Filtering enables you to quickly (surprise!) filter Sprout’s Advanced Listening dashboard around keywords, themes, sentiment, and demographics including age, gender, location and device. This functionality has a variety of applications from content research, to identifying positive or negative sentiment drivers, to understanding demographic preferences.

  1. HOW TO:

Once in your Advanced Listening dashboard, the filters can be triggered in one of two ways:

1. Click into any of the following sections resulting in a filter being applied to the entire insights view around the category/term you select:

  • Performance Tab: Network Overview
  • Conversation Tab: Word Cloud, Related Keywords & Hashtags, Conversation Overview
  • Demographics Tab:Age and Gender Breakdown, Device Demographics, Profile Overvie, Locations, Locations Overview
  • Themes Tab: Themes Overview.

2. You can use the new “Advanced Filters” drop down in the right rail to quickly resort your dashboard around filters including:

  • Sentiment: Filter by messages that were classified as positive, negative or unrated.
  • Gender: Filter by author included gender of male or female.
  • Age Range: Filter by messages by author age range. The options are 0-17, 18-24, 25-34, 35-44, 45-54, or 55+.
  • Technology: Filter by messages origin.
  • Mobile OS: Filter by messages posted on iOS or Android.

To remove filters, simply uncheck the appropriate box or click “clear all” under “included filters” in the Message Search Filters area.

March 5, 2019

Manage Content from the Asset Library on Sprout’s Mobile Apps

Available to Advanced plans, you can now view and utilize Asset Library content directly from Sprout’s mobile apps for faster publishing and community management.

  1. HOW-TO
  2. Go to Settings.
  3. Tap Asset Library.
  4. Search or filter to find your desired asset. Select your desired asset to delete, download to your device or send to Compose for message creation.

Upload Content to the Asset Library from Sprout’s Mobile Apps

Available to Advanced plans, you can now use or upload assets on Sprout’s mobile apps for faster publishing workflows from anywhere.

  1. HOW-TO
  2. Go to Settings.
  3. Tap Asset Library.
  4. Tap the Floating Action Button (FAB) to create or upload new assets.

Attach Single or Multiple Assets to Messages on Sprout’s Mobile Apps

Available to Advanced plans, you can now attach assets individually or in bulk when composing new messages on Sprout’s mobile apps.

  1. HOW-TO
  2. Go to Compose.
  3. Tap your desired profiles from the Profile Picker.
  4. Enter message text and tap Asset Library icon.
  5. Select your desired assets, tap Attach.

February 21, 2019

Create Automated Rules for VIP Lists

You can now set up rules to tag, complete, or get alerted every time you receive a message from a member of your Twitter VIP List (available on Advanced and Enterprise plans).

  1. HOW-TO
  2. Go to your Smart Inbox and click the Settings icon on the right bar menu. Select Inbox Settings.
  3. Select Create new rule.
  4. Enter a rule title and description. Under If an incoming message, select is from a member of my VIP list. Choose which action(s) you’d like to take.
  5. For push notifications, you’ll also need to enable the alert from your mobile app. Go to Settings -> Notification Preferences -> Inbox Notifications. Enable your rule under Rule Alerts.
  6. Select Save. You’ll now see a preview of your rule. Choose Got It to complete the setup.

February 4, 2019

Customize tables in Advanced Listening

You can now add, remove, and rearrange table columns in Advanced Listening to focus on the data that matters most. Each table can be exported to CSV with the changes reflected. The following tables can be edited:

  • Network Table
  • Conversation Table
  • Themes Table
  • Profile Table
  • Locations Table
  • Messages Table
  1. HOW TO:
  2. Navigate to any of the above tables.
  3. Click the three dots located at the top right corner of the desired table.
  4. Add a metric by clicking the blue “+” icon next to the value and click the “x” to remove an added metric.
  5. Click and hold on a selected metric to rearrange the order.

January 29, 2019

Log Into Sprout Using Single Sign-on

Sprout Social is now offering a SAML 2.0 Single sign-on (SSO) integration. Implementation of SSO requires a one-time fee which includes initial setup and maintenance. Please contact your Account Manager to add SSO to your account.

January 28, 2019

Transfer Account Ownership in Sprout

Account Owners in Sprout can now assign another user as an Account Owner. This transfers full permissions to the user including profiles, users and billing information.

  1. HOW-TO:
  2. Go to Settings -> Users & Social Profiles.
  3. Select a user that you’d like to make the Account Owner. Under their name, click Make Account Owner.
  4. From the confirmation modal, select Change Account Owner.

January 15, 2019

Submit Messages to Approval Workflows from Compose

You can now submit messages to various Approval Workflows consisting of multiple steps and approvers for shorter feedback loops and a more streamlined approval process.

  1. HOW-TO
  2. Go to Compose.
  3. Select your desired profiles from the Profile Picker.
  4. Enter your desired message text. Attach your preferred image (optional).
  5. Select rubber stamp icon to require approval.
  6. Select Submit for Approval.

January 8, 2019

Plan or Publish Videos Directly to Instagram Profiles from Compose

You can now schedule, queue, draft or publish a single video directly to Instagram Business Profiles from within Sprout’s Compose window for a more streamlined workflow.

  1. HOW-TO
  2. Go to Compose.
  3. Select your desired Instagram profile from the Profile Picker.
  4. Enter your desired message text. Attach your preferred video.
  5. Choose your preferred delivery method (Send Now, Schedule, Queue, Save as Draft or Submit for Approval).

January 3, 2019

Create Approval Workflows with Multiple Approvers

For additional control and oversight on message creation, you can now build various Approval Workflows consisting of multiple users and “all or any” conditions. You can also save, duplicate and delete approval workflows from within Workflow Approval Settings.

  1. HOW-TO
  2. Go to Settings.
  3. Select Workflow Approvals from the Global Features menu.
  4. Select Create New Workflow.

 

December 20, 2018

Repost an Instagram Post from Feeds on Sprout’s iOS App

You can now repost or publish existing Instagram Posts featuring your monitored hashtags directly from the Feeds tab on Sprout’s iOS app for a more streamlined workflow when highlighting user-generated content.

  1. HOW-TO
  2. Tap Filter Menu.
  3. Tap Instagram Sources and your preferred Instagram Hashtags. Tap Done.
  4. Tap your desired post. Tap Repost to open Compose for publishing.

 

View and Utilize Content from the Asset Library on Sprout’s Mobile Apps

Available to Enterprise plans, you can now view and utilize Asset Library content directly from Sprout’s mobile apps for faster publishing and community management.

  1. HOW-TO
  2. Go to Settings.
  3. Tap Asset Library.
  4. Search or filter to find your desired asset to delete, download or Send to Compose for message creation.

 

 

 

December 19, 2018

View a Live Message Preview in Full-Screen from Compose

When creating messages in the Compose window, you can now also view a full-screen live preview to better visualize your messages before publishing.

  1. HOW-TO
  2. Go to Compose.
  3. Select Full-Screen from the right corner of the Compose window.
  4. Select your desired profiles from the Profile Picker.
  5. Enter your desired message text. Attach your preferred image (optional).
  6. Choose your preferred delivery method (Send Now, Schedule, Queue, Save as Draft or Submit for Approval).

December 18, 2018

Receive Email and Push Notification Alerts for Messages

Automated Alerts sends you notifications for messages that you identify as important. Available for Advanced and Enterprise plans, you can now set up rules to get alerted by email or mobile push notification every time incoming messages contain a specific keyword or phrase, or match a specific message type.

  1. HOW-TO:
  2. Go to your Smart Inbox and click the Settings icon on the right bar menu. Select Inbox Settings.
  3. Select Create new rule.
  4. Enter a rule title and description. From here you’ll decide which messages to get alerted for—if it contains an explicit keyword or phrase, is received by a specific profile or message type or any combination of these criteria.
  5. Under Then take these actions select send an email to or send a push notification.
  6. For push notifications, you’ll also need to enable the alert from your mobile app. Go to Settings -> Notification Preferences -> Inbox Notifications. Enable your rule under Rule Alerts.
  7. Select Save. You’ll now see a preview of your rule. Choose Got It to complete the setup.

December 13, 2018

Centralize Social Ad Campaign Reporting with the Cross-Network Paid Performance Report

You can now aggregate paid campaign performance data with the new Cross-Network Paid Performance Report in Sprout. The report corrals campaign-level data from Facebook (including Messenger and Facebook Audience Network), Twitter (including Twitter Audience Network), Instagram and LinkedIn (including LinkedIn Audience Network) into one central location. The data is organized into an Overview providing an executive summary of performance, and a Campaign tab enabling users to sort campaigns by spend or selected KPIs. The report is available to everyone on a Professional or Advanced Plan.

 

  1. HOW TO:
  2. In the top right corner of your web app, select the Connect a Profile icon and add your Facebook, Twitter, or LinkedIn Ads account (this does not count towards your profile limit).
  3. From the Reports home, under Paid Social Reports, select Cross-Network Paid Performance.
  4. Using the right rail, select the time frame you would like to analyze.
  5. Select the campaigns you would like to include in the report using the Facebook, Instagram, Twitter, And LinkedIn drop downs

 

 

December 12, 2018

Monitor & Engage with Facebook Dynamic Ad Comments in the Smart Inbox

You can now monitor and engage with Facebook Dynamic Ad Comments in the Smart Inbox. Once your Facebook Ad Account is connected, you can view incoming comments on ads using the Dynamic Ads message type.

  1. HOW-TO:
  2. In the top right corner of your web app, select the Connect a Profile icon and add your Facebook Ad Manager account (this does not count towards your profile limit).
  3. From the Smart Inbox, select one or several Facebook profile(s) from the Profiles filters in the right bar.
  4. Select the Facebook Ad Comments message type filter. Comments from Dynamic Ads will now appear in your Smart Inbox.

December 3, 2018

Add Carousel Cards to Your Facebook Bot Conversations

Sprout users now have the ability to add Carousel Cards to their Facebook Messenger bot workflows in order to increase engagement and drive traffic to targeted pages. Carousel Cards make it possible for users to display multiple images, buttons and calls-to-action within a single interaction.

  1. HOW TO:
  2. Within the Conversation Map, add a new message.
  3. Select Carousel Cards and click Next.
  4. Click Add a Card.  
  5. Enter the URL for a hosted image.
  6. Enter the destination URL for your image.  
  7. Enter a title and a sub-title.
  8. Add buttons to direct users to a specific URL. You can add up to 3 buttons per card.  
  9. Scroll to the right to add another card to the Carousel Cards. You can add up to 10 cards.  
Note: Images attached to Carousel Cards must be hosted, meaning you must have a public URL available for each image. Images cannot be uploaded from the Asset Library at this time.

November 28, 2018

Typeahead to Discover Suggested Hashtags for Instagram from Sprout’s iOS app

To expand the reach and engagement of your content, you can now type-ahead to discover more popular or related hashtags within the Compose window of Sprout’s iOS app.

  1. HOW-TO
  2. Go to Compose. In Compose, select your desired Instagram Business profiles in the Profile Picker.
  3. Enter your message text. Begin typing your preferred hashtag.
  4. Explore suggested tags in the the Suggested list and select a tag to add it to your message.

November 20, 2018

Add Descriptive Text to Images for Tweets from Sprout's Compose

To make your content more accessible, you can now add descriptive text to images from within the Compose window.

  1. HOW-TO
  2. Go to Compose.
  3. Select your desired Twitter handle from the Profile Picker. Add your message text.
  4. Attach your preferred image. Select Image Options in the top right corner of the image.
  5. Select Add Descriptive Text from the dropdown.
  6. Edit or add your preferred descriptive text. Select Save.

Note: Descriptive text is only available for static images at this time. Animated GIFs or videos are not currently supported by this feature.