What’s New in Sprout

November 9, 2018

Identify Emerging Trends with the Word Cloud in Advanced Listening

The new Word Cloud in Advanced Listening enables you to visualize the most used keywords, hashtags, mentions and emoticons in any given topic. You can further analyze terms by selecting/deselecting a term-type or by clicking on any term to view all messages relevant to that term.

 

  1. HOW TO
  2. Navigate to the Conversation tab in Advanced Listening.
  3. Use the drop-down menu to select or deselect term types.
  4. Click any term to view every related post.

November 7, 2018

Bulk Tag and Bulk Complete from Sprout’s iOS App

You can now save time by bulk tagging and/or bulk completing messages from Sprout’s iOS app.

  1. HOW-TO:
  2. From the Smart Inbox in the Sprout iOS app, select a message by long-pressing anywhere on the message to enable bulk mode.
  3. Tap any other messages you’d like to take action on. As you select more messages, the number indicator will change in the action bar at the top of your screen.
  4. When multiple messages are selected, choose to tag or complete the messages from the icons in the action bar at the top of your screen.
  5. To exit bulk mode without taking any actions, select the X next to the number indicator.
Bulk Actions iOS

November 6, 2018

Create Custom Link Tracking for Social Posts within Publishing Settings

Available to Enterprise plans, you can now create custom parameters for URL tracking to better optimize social strategies and measure the impact of social on business initiatives.

  1. HOW-TO
  2. Go to Publishing Settings.
  3. Find the URL Tracking section. Select +Add URL.
  4. Enter the URL to be tracked, default parameters and custom parameters.
  5. Select Save.

Apply Custom or Default Link Tracking to Posts from Compose

Available to Enterprise plans, you can now apply custom or default link tracking to social posts from Compose to better optimize social strategies and measure the impact of social on business initiatives.

  1. HOW-TO
  2. Go to Compose. In Compose, select your desired profiles from the Profile Picker.
  3. Enter message text and desired link. Attach any desired assets, location, tags, etc.
  4. Preview the added parameters within the Attached Link section.
  5. Select your desired delivery method (Send Now, Schedule, Queue, Save as Draft or Submit for Approval.)

November 5, 2018

Take Multiple Actions on Automated Inbox Rules

You can now perform multiple actions from a single Inbox Rule. Go to Inbox Settings to create a rule that automatically tags and completes messages that meet your criteria.

October 31, 2018

Analyze LinkedIn Ads Campaigns with the New LinkedIn Paid Performance Report

You can now analyze LinkedIn Ads campaign performance with the new LinkedIn Paid Performance Report. The reports offers both an Overview section to get an all-up summary of campaign performance and a Campaigns section that breaks out individual campaigns into a sortable, tabular view. The LinkedIn Paid Performance Report is available to all Corporate and Enterprise plans.

 

  1. How to:
  2. Connect Your LinkedIn Ad Account
  3. In Reports, select the LinkedIn Paid Performance under the Paid Social Reports drop-down.
  4. Use the campaign selector on the right hand side of your screen to select campaigns you’d like to analyze.

October 29, 2018

Cross-Post to Pinterest by Duplicating a Published Instagram Post from Sprout’s Publishing Calendar

To increase engagement on Instagram, you can now more easily cross-post or cross-promote your published Instagram content onto Pinterest from Sprout’s Calendar.

  1. HOW-TO:
  2. Go to Publishing.
  3. Go to the Calendar. Find your desired published Instagram Post. Select Duplicate from the Post Options.
  4. Select your preferred Instagram and Pinterest profiles in the Profile Picker.
  5. Enter message text. Attach your preferred image.
  6. {Optional} In the Instagram First Comment section, add your desired hashtags.
  7. In Pinterest Options, confirm destination URL is the permalink for the Instagram post. Example: https://www.instagram.com/p/BpAWI9KF-HZ/?hl=en&taken-by=sproutsocial
    Select your preferred boards or create a new Board.
  8. Choose your preferred delivery method (Send Now, Schedule, Queue, Save as Draft or Submit for Approval.)

October 26, 2018

View Sample Reporting Data

Within select reports, Sprout trial users will now see Report Preview Mode, which displays sample data to demonstrate what a report looks like once more data is collected. You can switch between your data and the sample data at any time during your trial.

October 24, 2018

Perform Segmented Analysis in Advanced Listening with the Themes Tab

Sprout users now have the ability to perform segmented analysis using Themes in Advanced Listening. Themes are custom segments enabling you to break down large data sets by product, moods or feelings, competitors, location, and more to generate pin-point insights for share of voice, potential impressions engagement and sentiment metrics.

  1. HOW TO:
  2. Click the Themes tab in your Advanced Listening dashboard.
  3. Note: To have themes added for you, please reach out to your Sprout contact or successteam@sproutsocial.com.

Analyze Potential Impressions Multiple Ways in Advanced Listening

Sprout users can now interact with potential impressions over time in Advanced Listening, making it easier to understand impression trends. The data can be viewed at an aggregated level or broken down by channel, content type, and demographic.

  1. HOW TO: 
  2. Under the Overview Tab, navigate down to the Potential Impressions section.
  3. Click any point on the chart to navigate to posts from the selected date.
  4. Use the dropdown menu above the chart to breakdown the data in different ways.

October 23, 2018

Assign Keyword Commands to Existing Messages in the Bot Builder

Keyword Commands can now be assigned to existing bot messages and workflows within the Conversation Map, giving users the ability to add more options to cover existing topics.

  1. HOW TO:
  2. When choosing a response type for a Keyword Command, select An Existing Message.
  3. Click on the desired message in the Conversation Map.

Note: Restart Commands can now only be created within the Keyword Command under Existing Messages, enabling users to assign multiple keywords and phrases to trigger a Welcome Message.

Test Keyword Commands in the Previewer

Users now have the ability to test their Keyword Commands in the Previewer within the Conversation Map.

  1. HOW TO:
  2. Type in a Keyword Command in the input bar in the Previewer.

October 17, 2018

Enhanced Control of Push Notification Settings on Mobile

The Settings screen has been updated on both iOS and Android apps to show push notification states at every level, providing an at-a-glance view of what is enabled or disabled. This enhancement gives Sprout users more control over their push notifications, as well as the ability to easily customize their settings.

  1. HOW TO:
  2. Under Settings, Click Notification Preferences.
  3. Click into individual settings for network activities, inbox monitoring, team collaboration, and Sprout-specific notifications as needed.  

October 10, 2018

Harness Social Conversation Data with Advanced Listening in Sprout

The power of Sprout’s Advanced Listening solution is now integrated alongside the Engagement, Publishing and Reporting tools you use everyday. The integrated platform includes:

  • More Channels: Twitter, Instagram, Youtube, Reddit, Tumblr, and broader web (Blogs, Forums and News Sites) data as sources to give a complete picture of social conversation.
  • Interactive, easily filterable data to research conversation around your brand, industry, and competitors.
  • An updated Topic Builder to create complex topics through an easy to navigate experience.
  • A new tabular layout organizes related data to surface targeted insights by visualizing information in context.

Advanced Listening is available for purchase as a Premium Add-On to clients of any plan.

  1. HOW TO:
  2. Navigate to the Listening tab.
  3. Select you Topic in the left nav you would like to analyze.

Create Targeted Queries with Topic Builder

The refreshed Topic Builder makes it easy to put together the queries you would like to analyze in Advanced Listening.

  1. HOW TO:
  2. Use the Left Nav to select + New Topic
  3. Select what you would like your Topic to be called.
  4. Select the channels you would like to pull data from.
  5. Input the keywords, phrases, hashtags, cashtags or user information you would like to analyze.
  6. Refine your Topic with additional filters such as post language, post country, posts from verified users, and more

Analyze Topic Data with Filters, Breakdowns, and a Tabbed Experience

There are four tabs to help you analyze the conversation around your Topic: Performance, Conversation, Demographics, and Messages. Data in each tab is clickable enabling you to drill down to related posts.

Performance summarizes Topic data and enables you to select different breakdowns highlighting important information or other ways to view selected charts. The Conversation tab illuminates top terms within your selected topic to help highlight emerging trends. The Demographics tab provides a look into those posting about your topic including demographic information and a sortable profiles table to identify influencers. Finally, the Messages tab provides every message in a sortable, tabular format to help identify top posts.

Using Message Search Filters, the entire data set can be filtered in real-time by channel, date range,  specific keywords, phrases, hashtags and authors.

  1. HOW TO:
  2. Select the Performance, Conversation, Demographics, or Messages tab.
  3. Click charts to drill down to posts from a specific time period.
  4. Use the breakdowns above a chart to dimension the data or select specific metrics to include.
  5. Use the right rail to filter your data in real time around date, channel, or Message Search Filters.
  6. Click the column header in a table to search by metric.

 

October 4, 2018

Analyze Twitter Ads Campaigns with the New Twitter Paid Performance Report

You can now analyze Twitter Ads Campaign performance with the new Twitter Paid Performance Report. The reports offers both an Overview section to get an all-up summary of campaign performance and a Campaigns section that breaks out individual campaigns into a sortable tabular view. The Twitter Paid Performance Report is available on all Corporate and Enterprise plans.

 

  1. How to:
  2. Connect Your Twitter Ad Account
  3. In Reports, select the Twitter Paid Performance under the Paid Social Reports drop-down.
  4. Use the campaign selector on the right hand side of your screen to select campaigns you’d like to analyze.

October 3, 2018

Enable Permissions to Show or Hide Bots from the Top Navigation For New Users

Enterprise users now have the option to show or hide Bots from the top navigation bar when inviting new users to a Group.

  1. HOW TO:
  2. In Settings, click Invite New Team Members.
  3. Add their information and give them access.
  4. Click Send Invite.
  5. Select Bots.
  6. Click Save.

Enable Permissions to Show or Hide Bots from the Top Navigation For Existing Users

Enterprise users now have the option to show or hide Bots from the top navigation bar for existing users in a Group.

  1. HOW TO:
  2. Under Users & Social Profiles, select on a team member.
  3. Below Feature Permissions, select Bots.  
  4. Click Save.

September 28, 2018

Keyword Commands in the Bot Builder

Keyword Commands make it possible for bot users to setup chatbot responses for specific keyword triggers or phrases. With this update, users can get more coverage over their bot experiences to account for unique responses.

  1. HOW TO:
  2. Within the Conversation Map, click the Key icon in the right-hand toolbar.
  3. Click Add a Keyword Command.
  4. Enter a Title.
  5. Add keywords or phrases.
  6. Add a response.
  7. Click Save.

Note: Keyword Commands only account for exact keyword or phrase matching.

New Home & First Use Tour for the Bot Builder

The Bot Builder can now be accessed in the top navigation in the Sprout app (Enterprise only). Additionally, we’ve introduced a first use tour for new users to get acquainted with the Bot Builder.

September 27, 2018

Send Content from the List View of the Calendar to Bambu Sources

Sprout Customers that leverage Bambu for advocacy can now send content directly from the List View of the Calendar to the Bambu Sources feed to curate.

  1. HOW-TO:
  2. From the Calendar List View, select the Bambu icon on a post.
  3. A success message will prompt with a link to the Bambu Sources feed.
  4. From Bambu, select the article or post from Sources and edit to curate.

Note: If you are a customer who uses both Sprout and Bambu and does not yet have access to the Advocacy Report in Sprout, reach out to your Bambu Account Manager for access to these features.

Send Content from Content Suggestions to Bambu Sources

Sprout Customers that leverage Bambu for advocacy can now send content directly from Content Suggestions to the Bambu Sources feed to curate.

  1. HOW-TO:
  2. Go to Publishing.
  3. On the left side, select Find Content.
  4. On the right, choose the date range, matching criteria and the content categories you’d like to see.
  5. {optional} From the articles feed, click the article title or Read Full Article to see the full article in another tab.
  6. Select the Send to Bambu icon.
  7. A success message will prompt with a link to the Bambu Sources feed. From Bambu, select the article from Sources and edit to curate.

Note: If you are a customer who uses both Sprout and Bambu and does not yet have access to the Advocacy Report in Sprout, reach out to your Bambu Account Manager for access to these features.

September 21, 2018

Get Notified of Failed Posts and Easily Repost on iOS & Android

Sprout users can now receive push notifications when any social posts fail, quickly make modifications to their content and repost or reschedule right away from their iOS and Android apps.

  1. HOW TO:
  2. Under “Push Notifications” in Settings, tap Publishing.
  3. Enable Failed Posts.
  4. Tap a Failed Message Notification to open Compose and re-send, schedule, or queue.

Get Confirmation of Successful Scheduled Posts on iOS & Android

Sprout users can now receive push notifications of successful posts for scheduled messages to confirm delivery of important or time-sensitive content on iOS and Android apps.

  1. HOW TO:
  2. Under “Push Notifications” in Settings, tap Publishing.
  3. Enable Successful Scheduled Posts.
  4. Tap a Successful Scheduled Post Notification to see your post and sent message info.

September 20, 2018

Set up Rules to Automatically Tag Incoming Messages

Auto-tagging helps you add rules in your Smart Inbox to automatically tag your inbound messages if they match certain criteria. Set up rules to tag all incoming messages based on specific keywords, phrases or message types.

  1. HOW-TO:
  2. Go to your Smart Inbox and click the Settings icon on the right bar menu. Select Inbox Settings.
  3. Select Create new rule.
  4. Select the Auto-tag rule type.
  5. Enter a rule title and description. From here you’ll decide to tag the message depending on if it contains an explicit keyword or phrase, is received by a specific profile or message type, or any combination of these criteria.
  6. Choose the tag(s) that will apply to the messages. Tags will appear that have been already added to your system tags, which can be updated any time at Settings > Tagging.
  7. Select Save Rule. You’ll now see a preview of your rule. Choose Got It to complete the setup.
  8. Add, Delete, Edit, or turn rules on or off at any time by going to Inbox Settings under the Settings icon from the Smart Inbox.

Set up Rules to Automatically Complete Incoming Messages

Auto-complete helps you add rules in your Smart Inbox to automatically complete your inbound messages if they match certain criteria. Set up rules to complete all incoming messages based on specific keywords, phrases or message types.

  1. HOW-TO:
  2. Go to your Smart Inbox and click the Settings icon on the right bar menu. Select Inbox Settings.
  3. Select Create new rule.
  4. Select the Auto-complete rule type.
  5. Enter a rule title and description. From here you’ll decide to complete the message depending on if it contains an explicit keyword or phrase, is received by a specific profile or message type, or any combination of these criteria.
  6. Select Save Rule. You’ll now see a preview of your rule. Choose Got It to complete the setup.
  7. Add, Delete, Edit, or turn rules on or off at any time by going to Inbox Settings under the Settings icon from the Smart Inbox.

September 17, 2018

UI Update for Sprout Listeners: New Tabbed Experience

Sprout Listeners now features a new tabbed experience in place of the previous single-page experience. This update enables customers to more easily access their data and view in context with other related data points.

  1. HOW-TO:
  2. Select an Active Listener.
  3. To navigate to the Performance, Conversation, or Demographics tab, simply click the desired tab.

 

September 13, 2018

Send and Duplicate Messages from Sprout's Compose

You can now choose to Send and Duplicate message content from Compose to modify preferences for additional networks or audiences.

  1. HOW-TO
  2. Go to Compose.
  3. Select your preferred profiles from the Profile Picker.
  4. {Optional} Attach your preferred image.
  5. Choose your preferred delivery method (Send and Duplicate, Schedule and Duplicate, Queue and Duplicate, Save and Duplicate).

 

Send and Create New Messages from Sprout's Compose

You can now choose Send and New to start a new message for your previously-selected profiles, targeting and tags.

  1. HOW-TO
  2. Go to Compose.
  3. Select your preferred profiles from the Profile Picker.
  4. {Optional} Attach your preferred image.
  5. Select Send + New to reopen Compose.

September 12, 2018

Measure Paid Performance for Facebook and Instagram

Available on the Corporate or Enterprise Plan, Sprout’s Paid Performance Report aggregates campaign level data from Facebook, Instagram, Messenger and Facebook Audience Network to help customers understand the ROI of their campaigns and easily report to stakeholders on their successes. To get started, just connect your Facebook Ad Account.

  1. HOW TO:
  2. Click the Connect a Profile in the upper right corner.
  3. Select Facebook.  
  4. Click Connect Ads in the Ad Manager tile.
  5. Follow the authorization flow to connect your Ad Account.
  6. Once you’ve connected the account, select the Reports tab.
  7. Choose Paid Social Reports in the left nav.
  8. Click Facebook & Instagram Performance Report.

 

Get an Overview of Your Paid Campaign Performance

The Overview section of the Facebook & Instagram Performance Report provides an aggregated look at KPIs, spend and cost ratio metrics for your selected campaigns.

  1. HOW TO:
  2. Use the right rail to select your Ad Account.
  3. Select the campaign(s) you would like to report on.
  4. The Overview will automatically populate with your data.

Identify Your Top Performing Campaigns

The Campaigns section enables you to quickly identify top performing campaigns by KPI.

  1. HOW TO:
  2. Select the Campaigns tab in the middle of your screen.
  3. Click any KPI column header to sort by the desired metric.

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