What’s New in Sprout

April 2, 2020

Publish a "What's New" Post on your Google My Business profile

Note: Businesses with 10 or more locations may not be able to connect and/or post to their GMB profiles through Sprout. Click here for updated information on Google’s content policies, as this policy is subject to change. 

  1. HOW-TO:
  2. Click the Compose button in the top right corner. 
  3. Head to the Profile Picker in the Compose box and select your GMB profile(s). 
  4. Enter your message text (required) and attach an image (optional). 
  5. Select the “What’s New” Post Type
  6. Select if you want to add a button (optional), and fill in the URL information in the corresponding box
  7. Click Send

 

Publish an "Event" Post on your Google My Business profile

Note: Businesses with 10 or more locations may not be able to connect and/or post to their GMB profiles through Sprout. Click here for updated information on Google’s content policies, as this policy is subject to change. 

  1. HOW-TO:
  2. Click the Compose button in the top right corner. 
  3. Head to the Profile Picker in the Compose box and select your GMB profile(s). 
  4. Enter your message text (required) and attach an image (optional). 
  5. Select “Event” Post Type
  6. Enter event details, including title, start and end date, and start and end time (required only if date is longer than one day)
  7. Select if you want to add a button (optional), and fill in the URL information in the corresponding box
  8. Click Send

 

April 1, 2020

Attach Media in Facebook PM Replies

You can now add media to Facebook private message replies, including images, GIFs and PDFs.

Facebook PM Reply

March 31, 2020

Save Instagram First Comment hashtags in the Asset Library

Create a streamlined publishing workflow by saving your commonly used hashtags in the Asset Library to easily add to your Instagram First Comment.

  1. HOW-TO:
  2. Go to Publishing.
  3. Select Compose.
  4. Select your desired Instagram Business handle.
  5. Add media and post text.
  6. Option 1: Add desired hashtags in the Instagram First Comment box. Select the Save to Asset Library icon. Next, name your asset in the Add Asset pop up.
  7. Option 2: Select the Instagram First Comment Icon. Type in name of text asset or select Filter by Tags to find your previously tagged text asset.

March 24, 2020

Add images and videos from Dropbox to a message

You can now add images and videos from Dropbox when crafting a message in Compose.

  1. HOW-TO:
  2. Go to Sprout and open Compose.
  3. Click the Upload Media icon, select Dropbox > Upload Image/Video.
  4. Log in with your Dropbox credentials and select your media. Note: If your team has single sign-on enabled, you may need to log into Dropbox from a separate browser tab.

Add images and videos from Google Drive to a message

You can now add images and videos from Google Drive when crafting a message in Compose. 

  1. HOW-TO:
  2. Go to Sprout and open Compose.
  3. Click the Upload Media icon, select Google Drive > Upload Image/Video.
  4. Log in with your Google Drive credentials and select your media. Note: If you see a warning that Sprout Social isn’t verified, click Advanced and grant Google permission to send photos to Sprout Social.

Add media from Google Drive and Dropbox on Sprout’s iOS app

You can now add photos and videos from external sources (Google Drive, Dropbox, etc) to Compose and the Asset Library within Sprout’s iOS app.

  1. HOW-TO:
  2. Open Compose.
  3. Select the camera icon -> Files. Choose Google Drive, Dropbox or any other media source. If these apps are installed on your phone and not appearing, follow Apple’s instructions for enabling third-party apps in Files.
  4. Choose your photo or video you’d like to attach to Compose.

Add media from Google Drive on Sprout’s Android app

You can now add photos and videos from Google Drive to Compose and the Asset Library within Sprout’s Android app.

  1. HOW-TO:
  2. Open Compose.
  3. Select the camera icon -> Select Photo/Video
  4. Chose the menu icon -> Drive. Choose the photo or video you’d like to attach to Compose.

March 20, 2020

Stay informed about the coronavirus conversation with Listening’s new Featured Topic

Gain a better understanding of the COVID-19 conversation and identify how your brand can respond and contribute in valuable, organic ways with Sprout’s new Featured Topic. This is a new type of Topic that is crafted by the Sprout team and is available to all Advanced Listening users.

  1. HOW-TO:
  2. Navigate to the Listening tab.
  3. Access the Topic by clicking “Featured Topics” in the left-hand rail, or by clicking directly on the Topic at the bottom of the homepage.

Please note – You cannot make edits to this query, but you can view it by clicking “View Query” from the drop-down menu at the top right of the Listening homepage.

March 17, 2020

Create Tag-based Inbox Views for personalized and efficient customer care

Personalize your team’s inbox to exclusively show messages relevant to their role and responsibilities by leveraging tag filters in Inbox Views.

  1. HOW-TO:
  2. Select ‘My Inboxes’ on the left-hand navigation panel and then select ‘Create New’.
  3. On the right-hand rail, select the Tags you want to include in your Inbox. You can further customize by Profiles, Message Types, and Brand Keywords. 
  4. Select ‘Save’ and then name your Inbox View.
  5. Select ‘Specific People’ to share your inbox with specific users, select ‘Everyone in Current Group’ to share with the users in your current Group. 
  6. Select ‘Notify users of unusual activity’ if you would like to receive spile alerts when your message volume exceeds ‘normal’ hourly volume. If selected, type in users who you would like notified for spike alerts.

Identify key messages with Smart Inbox Tag Filters

Filter your incoming messages by tag(s) to find and take action on the messages that matter most. 

  1. HOW-TO:
  2. Go to Messages.
  3. Scroll down the right-hand rail to Tags.
  4. Filter Tags by selecting individual or multiple tags on the right-hand rail. 
  5. Search tags by typing the desired tag into ‘Refine Tags’.
  6. Select ‘Match all selected’ to require all selected tags to be included in an incoming message. 

Export and Share Tagged Inbox Messages

Capture and showcase pivotal messages and business insights by tagging messages and exporting them from Sprout’s inbox.

  1. HOW-TO:
  2. Go to Messages.
  3. Filter Tags by selecting individual or multiple tags on the right-hand rail. 
  4. Select Export in the top right-hand corner.
  5. Select your date range.
  6. Select the email recipients of the export. Recipients do not need to be Sprout users.

Organize and Filter Reviews with Tags

Filter your incoming reviews for Google My Business, Facebook and TripAdvisor by tag(s) to find and take action on the reviews that matter most. 

  1. HOW-TO:
  2. Go to Messages.
  3. Scroll down the right-hand rail to Tags.
  4. Filter Tags by selecting individual or multiple tags on the right-hand rail. 
  5. Search tags by typing the desired tag into ‘Refine Tags’.

March 3, 2020

Plan or Publish Videos to YouTube Channel or Playlist

For more streamlined video publishing, you can now plan or publish videos to a YouTube channel or playlist.

  1. HOW-TO
  2. Go to Compose.
  3. Select your preferred YouTube channel in the Profile Picker.
  4. Enter description text. Attach your desired video from the Asset Library or upload from your computer.
  5. In the Video section, enter a video title and select the video thumbnail.
  6. In the YouTube Video Options section, enter video tags, select privacy setting and category. Select Playlist (optional).
  7. {OPTIONAL} Open Advanced Settings. Select License Rights & Ownership from the dropdown. Select all additional options (Enable age restriction, allow embedding, Publish to subscriptions feed and notify subscribers).
  8. Select your When to post option.
  9. Select Send, Schedule or Queue.

February 26, 2020

Monitor and manage Facebook, TripAdvisor and Google My Business reviews from Sprout’s iOS App

Sprout’s mobile reviews enables you to monitor and manage your Facebook, TripAdvisor and Google My Business profiles on-the-go from Sprout’s mobile app.

  1. HOW-TO:
  2. Go to the overflow menu  and select Reviews.
  3. Filter reviews by selecting the filter icon  . You can filter by time range, profiles, ratings and completed messages.
  4. Sort from newest to oldest (or vice versa) by selecting Newest to Oldest at the top of the messages.
  5. Access your saved views via the All Reviews icon. Saved views can only be created on Sprout’s web application.
  6. Reply to a review by clicking the arrow on the bottom left corner of the review message. Here you will also see options to task, tag and mark as complete. Network-specific actions like email or share can be found by selecting the three dots icon.
  7. Enter Bulk Mode by tapping and holding a message or clicking Select in the top right corner. You can bulk tag or mark as complete.

NOTE: Due to limitations set by TripAdvisor, replies must be made in TripAdvisor; if you have TripAdvisor installed, you will be directed to the [iOS/Android] application. If not, tapping reply will open the mobile web browser. After responding, you will be able to see your reply in Sprout.

Stay alert with custom notifications for review activity on Sprout’s iOS App

Customize alert notifications for specific review activity so you never miss a critical review.

  1. HOW TO:
  2. Go to the overflow menu and select Notification Preferences.
  3. Select Facebook, TripAdvisor or Google My Business.
  4. Manually toggle on review notifications for individual profiles. For multiple profiles, select Manage All Profiles to toggle on specific review type alerts across all your profiles.
  5. Note: Manage All Profiles is only selectable with multiple profiles loaded into Sprout.

Note: TripAdvisor reviews are fetched once daily in accordance with TripAdvisor’s API. Therefore, all TripAdvisor reviews/notifications will come into Sprout at the same time, once per day. 

Monitor and manage Facebook, TripAdvisor and Google My Business reviews from Sprout’s Android App

Sprout’s mobile reviews enables you to monitor and manage your Facebook, TripAdvisor and Google My Business profiles on-the-go from Sprout’s mobile app. 

  1. HOW TO:
  2. Go to the navigation drawer and select Reviews. 
  3. Filter reviews by selecting filter icon. You can filter by time range, profiles, ratings and completed messages.
  4. Sort from newest to oldest (or vice versa) by selecting Newest to Oldest at the top of the messages.
  5. You can also access your saved views via the All Reviews icon. Saved views are created on Sprout’s web application.
  6. Reply to a review by clicking the arrow on the bottom left corner of the review message. Here you will also see options to task, tag and mark as complete. Network-specific actions like email or share can be found by selecting the three dots icon.
  7. Enter Bulk Mode by tapping and holding a message or clicking Select in the top right corner. You can bulk tag or mark as complete.

NOTE: Due to limitations set by TripAdvisor, replies must be made in TripAdvisor; if you have TripAdvisor installed, you will be directed to the [iOS/Android] application. If not, tapping reply will open the mobile web browser. After responding, you will be able to see your reply in Sprout.

Stay alert with custom notifications for review activity on Sprout’s Android App

Customize alert notifications for specific review activity so you never miss a critical review.

  1. HOW TO:
  2. Go to the navigation drawer and select Notification Preferences.
  3. Select Facebook, TripAdvisor or Google My Business.
  4. Manually toggle on notifications for individual profiles. For multiple profiles, select the overflow menu and then Manage all to toggle on specific review type alerts across all your profiles
  5. Note: Manage All Profiles is only selectable with multiple profiles loaded into Sprout.

Note: TripAdvisor reviews are fetched once daily in accordance with TripAdvisor’s API. Therefore, all TripAdvisor reviews/notifications will come into Sprout at the same time, once per day. 

February 3, 2020

Leave internal comments and notify Sprout users on upcoming messages

You can now discuss messages with your teammates before they’re published. With Sprout’s new activity layer, leave internal comments and notify other Sprout users about upcoming messages (Scheduled, Drafts, or Queued) without setting up an approval workflow.

  1. HOW-TO:
  2. Go to Publishing.
  3. For an upcoming message on the Calendar, Queue, Drafts or Needs Approval tabs, click either the Comment or Activity icons.
  4. Add your comment under Leave an Internal Comment.
  5. Under Tag users to notify, type and select the name of anyone you want to notify about your comment, and click Submit Comment.
Message Activity Layer
Internal Comment

January 8, 2020

Find your way around Sprout’s new navigation menus

You now have more room to work with the top navigation bar moving to the sides of the application as part of Sprout Social’s Design Refresh. Feature names are now hidden, but visible once you hover over the icons. 

Expand and collapse filter menus

You can now free up extra space to work by hiding the filter menu. Your filters will still be enabled but you can hide them from your view.

December 19, 2019

Reply with your most recent Twitter profile using Remember Last Profile

You can now choose the last profile you sent a reply from as your default Tweet reply option. Enable the Remember Last Profile setting to choose the most recent profile you replied from as your profile on any subsequent replies.

  1. HOW TO:
  2. Go to Settings.
  3. From the left navigation panel, select Personal.
  4. Scroll down and select Enable under Remember Last Profile.
Remember Last Profile

December 16, 2019

Create New Listening Topics using Topic Templates

Advanced Listening users can now access Topic Templates to help you build better queries when creating a new Listening Topic. There are 5 new templates on the Listening homepage based on the most popular use cases for Listening: Brand Health, Industry Insights, Competitive Analysis, Campaign Analysis, and Event Monitoring. 

You still have the option to create a generic query using the Custom Topic template.

  1. HOW-TO:
  2. Go to the Listening tab. 
  3. Click on any of the Topic Templates in the banner at the top of the page to open the query builder.
  4. You can also access the Topic Templates by clicking “+ New Topic” in the left-side navigation on the Listening homepage.  
  5. Once in the query builder, reference the use-case specific help content (including sample queries) in the Topic Preview pane on the right-hand side of the page. 

 

Listening homepage:

Query Builder:

Query Builder Help Content:

December 12, 2019

Find New Content with Content Suggestions on Sprout’s iOS App

You can now find social content to share directly with your audience from Sprout’s iOS app. Use Find Content to search and filter for quality content to publish.

  1. HOW-TO:
  2. Open the Sprout Social iOS app and tap the Overflow Menu icon (…) in the bottom right. 
  3. Select Find Content.
  4. (optional) Visiting the Find Content feature for the first time provides a helpful guide for selecting and customizing preferred content categories.
  5. Search, adjust filters and selected categories to narrow your results.
  6. Upon opening an article, select Send to Compose to share the content from Sprout.
Find Content iOS

December 11, 2019

Level-up your social customer care needs with the Inbox Team Report

Sprout’s Inbox Team Report enables you to evaluate agent response performance more accurately, identify bottlenecks within your team’s workflows and closely monitor each team member’s activity for quality assurance or training purposes.

Note: The Legacy Team Report has been replaced by two new reports focusing on team performance for Inbox and Publishing Activities. Available for Professional and Advanced plans, The Inbox Team Report shows Smart Inbox related team performance exclusively. 

  1. HOW-TO:
  2. Go to Reports.
  3. From the left navigation panel, select the Internal Reports dropdown.
  4. Then, select the Inbox Team Report.
  5. Select your preferred date range.

Filter Inbox Team Report by Team Member

Within the Inbox Team Report, you can benchmark activity against specific teams or individuals by filtering specific team members’ response performance.

  1. HOW-TO:
  2. Select the Inbox Team Report.
  3. Use the right rail to select, deselect or search for the team members you would like included in your report.

Filter Inbox Team Report by Network and Message Type

Within the Inbox Team Report, you can benchmark team performance by network or inbound message types for a more focused view.

  1. HOW-TO:
  2. Select the Inbox Team Report.
  3. On the right-hand rail, select Inbound Message Types. This will expand a list of metrics. 
  4. De-select each metric individually to narrow your view.

Benchmark response performance with enhanced metrics in the Inbox Team Report

The Inbox Team Report features improved customer care metrics including Average Reply Wait Time, Average First Reply Time, Median First Reply Time, Slowest First Reply and Unique Messages Replied To. These metrics account for business hours and team member reply time based on each new incoming message to better benchmark performance.

Note: Reply Thread Size and Quickest Reply are no longer available. 

December 9, 2019

Publish to Multiple Instagram Business Profiles

You can now publish a post to multiple Instagram business profiles. To publish, select your Instagram business profiles from the profile picker, add your content and click Send. This is available on all plans for web and iOS (Android coming soon!).

December 5, 2019

Manage social on-the-go with Sprout’s iOS App Design Refresh

Our iOS app has a new look! Beyond some of the color and design changes, highlights include:

  • Updated look/feel of the header component
  • Introduction of a new section navigation
  • Enhanced filtering through the application

Upgrade to iOS versions 7.0+ to see the new interface.

November 13, 2019

Add Pinterest Pin Title

You now have the option to add a pin title when composing a Pinterest post.

Pinterest Add Title

November 8, 2019

Find New Content with Content Suggestions on Sprout’s Android App

You can now find social content to share directly with your audience from Sprout’s Android app. Use Find Content to search and filter for quality content to publish.

  1. HOW-TO:
  2. Open the Sprout Social Android app and tap the Navigation Drawer (☰) icon in the top left of the menu. Select Find Content.
  3. (optional) Visiting the Find Content feature for the first time provides a helpful guide for selecting and customizing preferred content categories.
  4. Search, adjust filters and selected categories to narrow your results.
  5. Upon opening an article, select Send to Compose to share the content from Sprout.
Find Content Android

October 14, 2019

View Replies from the Team Report

You can now see replies sent from your team members using the Team Report (available for Professional and Advanced plans).

  1. HOW-TO:
  2. Go to the Reports tab and click Internal Reports > Team Report.
  3. Below the Replies, by Team Member section, click View under the View Messages column to see replies sent by the respective team member.
View Messages in Team Report

October 10, 2019

Monitor and manage notifications for approvals and tasks in the Notifications Drawer

The Notifications Drawer centralizes incoming notifications about assigned approvals and task activities to help you easily monitor and take action on your Sprout account activity in real-time. For users with multiple groups, this means you can view and take action on notifications and issues across all of your groups in one centralized location.

Notifications are organized chronologically and in one of three status states: Unseen, Read, or Unread. Notifications also provide contextual information, including the notification type, the teammate who triggered the notification, the group (if applicable), and timestamp (see screenshot below).

  1. HOW-TO:
  2. Click the bell icon in the top right corner of the application to open the drawer. 
  3. Scroll down through the Notifications tab (default view) to see notifications about approval requests and task activities in your Sprout account.
  4. Click directly into the notification to be taken to a more detailed view in a new browser window.
  5. Click More Options (…) in the bottom right corner of the notification to delete, mark as read, or disable the notification type. 
  6.  Click the “Mark All as Read” text at the top of the drawer to mark all notifications as read.

 

Monitor and manage profile disconnection issues in the Notifications Drawer

The Notifications Drawer displays notifications about profile disconnection issues. These will come in the form either of a warning that a profile in your account will be disconnected soon, or an alert that a profile has already been disconnected. If you have the correct permission settings, you will be able to reconnect your profiles directly from the drawer. 

  1. HOW-TO:
  2. Click the bell icon in the top right corner of the application to open the drawer. 
  3. Click to the Issues tab to see updates about profile disconnection issues, organized chronologically. 
  4. Click into the issue to see more information about why your profile is (or will be) disconnected.
  5. Click the “Reauthorize” button at the bottom left of the issue to reconnect your profile (only if you have the correct permission settings — otherwise, please contact a team member to resolve).

*Note: Issues will clear out of the notifications drawer only when you (or a team member) has successfully reconnected the profile.

Filter notifications by type and groups

The Filter feature allows you to customize which notifications you want to see in the drawer. You can filter notifications by type (only available for approvals and tasks, not issues). If you have multiple Groups in your Sprout account, you can also use the Filter feature to control which groups you see notifications for in the drawer. Selected Groups will appear in the pill-shaped text bubbles at the top of the drawer’s default view.

  1. HOW-TO:
  2. Click the Filter icon in the top right of the drawer to open the filter panel. 
  3. Select/deselect Approvals and Tasks under the Type header.
  4. Select/deselect Groups manually, or click the All Groups checkbox to select all groups.*
  5. Search your groups in the search bar at the top of the Filter panel to find your groups more quickly.* 

*Only available to users with multiple groups in their Sprout account.

Customize your notification preference settings

The Notifications Preferences Settings page allows users to customize which notification types they receive as well as their delivery method (email and/or in-app drawer). Every user will have full control of their own notification preferences settings, regardless of their permission settings. 

  1. HOW-TO:
  2. Click  the gear icon at the top right of the drawer to access the settings page.
  3. From here, you can select and deselect the notifications types you would like to receive, including Approval requests, Task activities, and Profile Issues. 
  4. Select/deselect the checkboxes under Email and Drawer to enable/disable those delivery methods.

*Note – You can also access the page by clicking the gear icon in the top right of the platform and selecting Settings from the drop-down list. Once on the Settings page, go to the left-hand navigation bar and click on Notifications (under the Global Features header).