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What’s New in Sprout

July 7, 2020

Organize content across teams with Asset Library Folders

Align your content strategy by organizing assets across teams and Groups with folders in the Asset Library. 

  1. HOW TO:
  2. In the Publishing tab, select Asset Library on the left-hand navigation panel.
  3. Select Add New in the top right-hand corner and then select Add Folder
  4. Name your folder then select Create Folder.

Add assets to Folders for easy access and discovery

Move assets individually or in bulk to your desired folder to keep content relevant and organized to specific projects. 

  1. HOW TO:
  2. Go to Publishing.
  3. Select Asset Library on the left-hand navigation panel.
  4. Hover over the top left-hand corner of your desired asset and check the empty box. You can select multiple assets or just an individual one.
  5. Once all desired Assets are selected, select Move to Folder at the top of the screen.
  6. Select the folder you would like to move your Asset(s) to then click Move to (folder name)
  7. If at any point you would like to remove the Asset from your Folder or move the Asset to a different folder, the same workflow can be applied. 

Build Asset hierarchies through nested Folders in the Asset Library

Create Folders within a Folder for further content segmentation and organization. 

  1. HOW TO:
  2. Go to Publishing.
  3. Select Asset Library on the left-hand navigation panel then click into your desired Folder.
  4. Select Add New in the top right-hand corner and then select Add Folder
  5. Name your folder then select Create Folder.

Share Asset Library Folders across Groups or keep private to individual Groups

Choose how you want assets to be shared. You can restrict assets within each Group or allow them to be available in all Groups across your account. 

  1. HOW TO:
  2. Click the leaf avatar in the bottom left-hand corner and select Settings.
  3. Select Asset Library on the left-hand panel under Global Features
  4. At the top of the page under Asset Visibility, you can select Shared across all groups or Limited to group. 

Share direct links to Folders

Seamlessly collaborate with team members by sharing specific Folder links with involved parties.  

  1. HOW TO:
  2. Navigate to the desired Folder.
  3. Hover over the name of the Folder on the top-left Folder navigation. 
  4. Select Copy the link to this folder.

Share direct links to assets

Seamlessly collaborate with team members by sharing specific asset links with involved parties.

  1. HOW TO:
  2. Click into the desired asset.
  3. Select Copy Asset Link in the bottom right-hand corner. 

July 6, 2020

Enable the Slack integration for your Sprout account

Sprout’s integration with Slack enables users to receive Sprout notifications for approvals and task activities in their Slack accounts. Account owners must first enable the Slack integration for their Sprout account, which will allow all account users to connect their notifications to Slack.

  1. HOW-TO (Account Owners):
  2. Navigate to the Settings page.
  3. Scroll down the left-side menu bar to Global Features, and click on Notifications.
  4. Navigate to the My Team Configuration tab. 
  5. Switch the toggle on to enable the Slack integration for your account. Now all account users will be able to set up their own custom notifications that will connect to Slack.

Activate webhooks for your Sprout account

Once your Account Owner has enabled the Slack integration for your account, all users will be able to activate webhooks to connect Sprout notifications to your Slack accounts. To begin this process, please open Slack’s Help Center article and follow the steps below:

  1. HOW-TO:
  2. Create a Slack app with a descriptive name like Sprout Social Notifications. Choose Sprout Social as the workspace.
  3. Navigate to Add Features and Functionality.
  4. Click Incoming Webhooks.
  5. Click the toggle to On to activate incoming webhooks.
  6. Click Add New Webhook to Workspace. Note that you can create one or multiple webhooks, depending on how many Slack channels you want to use to receive notifications.
  7. Click Copy to copy a specific webhook URL for your chosen Slack channel.

 

Step 1:

Steps 2 and 3: 

Steps 4 and 5:

Step 6:

Connect Sprout notifications to your Slack account

  1. HOW-TO:
  2. Navigate to the Settings page. 
  3. Scroll down the left-side menu bar to Global Features, and click on Notifications.
  4. Navigate to the Slack column, and check the box for the notifications you’d like to receive in Slack. You can select any type of Approval or Task notification (Issue notifications are not available at this time).
  5. Once the popup modal opens, choose the Slack channel name for where your notifications will display (ex. “Sprout Approval Notifications”), and enter the Webhook URL you copied from the previous workflow into the form field.
  6. Click Allow.
  7. Repeat Steps 4-6 for all notifications you’d like to receive in Slack. 
  8. Click the Edit pencil at any time to edit your webhook notification setup .

June 26, 2020

Create a Competitive Listening Topic using the Competitive Analysis template

The new Competitive Analysis query builder template enables you to define up to 6 competitor brands, products or segments that you want to measure and compare to inform your marketing strategy.

  1. HOW-TO:
  2. Navigate to the Listening homepage. 
  3. Click the Competitive Analysis Template in the Template launchpad at the top of the homepage.
  4. Fill in a Topic name and description.
  5. Choose your network sources. 
  6. Choose a competitor and begin filling in the first Competitor Query Card with relevant details about that competitor, including relevant keywords, hashtags, and username handles. 
  7. Click Add New Competitor to create a new Query Card for a different competitor. 
  8. Continue this process until you have created queries for all of your top competitors (up to 6). 
  9. (Optional) Fill out the Excluded Keywords section if you have specific keywords, hashtags, or profiles that you know will cause unwanted noise in your results. 
  10. (Optional) Use Advanced Filtering to further refine your Topic by language, location and more
  11. Click Preview at the top right of the query to preview your Listening Topic results. 
  12. (Optional) Filter the results by each Competitor to determine if you need to refine the query to remove noise or unwanted messages.

Use the Listening Performance tab to compare competitors’ performance across key metrics

The Listening Performance Tab allows you to compare and contrast the performance of top competitors across key metrics, including Share of Voice, engagement, sentiment and impressions.

  1. HOW-TO:
  2. Create a Competitive Analysis Topic in Listening (see above release note).
  3. View Topic Summary under the Performance Tab to compare competitor performance across key metrics, including Share of Voice, engagement, and sentiment.
  4. Filter by competitor in the right-filter bar to narrow the data for specific competitor performance.

 

Analyze competitor performance data in the Scorecard tab

The Scorecard tab breaks down each competitor’s performance data, including Share of Voice, message volume, engagement, and more.

  1. HOW-TO:
  2. Navigate to the Listening homepage. 
  3. Click into a Competitive Analysis Topic
  4. Click the Scorecard tab in the top menu bar. 

Migrate an existing Competitive Topic to the new Competitive Analysis template

To take advantage of the new Competitive Analysis updates, existing competitive topics will need to be manually migrated to the new format.

  1. HOW-TO:
  2. Navigate to the Listening tab.
  3. Click into your competitive topic. 
  4. Click Try it Now in the alert banner at the top of the page (screenshot below). 
  5. Follow the process laid out in the product tour.
  6. Repeat steps for any other competitive topics. 

 

June 23, 2020

See automated link tracking rules directly in Compose

You can now see your automatic link tracking rules applied in Compose after adding in links (available on Advanced plans).

Add and edit link tracking URL parameters from Compose

You can now add and edit link tracking parameters from Compose (available on Professional and Advanced plans).

  1. HOW-TO:
  2. Open Compose and add a link.
  3. Click the link and select Edit.
  4. Make edits to your parameters and click Save.
  5. (optional) Shorten your links before scheduling your message.

June 22, 2020

See All Historical Messages in Your Smart Inbox

You can now customize your Smart Inbox date range to All-time to see any messages since you’ve connected your profiles to Sprout Social.

See All Historical Reviews

You can now customize your Reviews date range to All-time to see any reviews since you’ve connected your profiles to Sprout Social.

June 18, 2020

Monitor and manage failed posts in the Notifications Drawer

Failed post notifications are now displayed in Sprout’s Notifications Drawer. If you have the correct permission settings, these notifications will alert you that one of your outgoing posts has failed. You will be able to go directly to the failed post stream from the alert. 

  1. HOW TO:
  2. Click the bell icon in the top right corner of the application to open the drawer. 
  3. Click to the Issues tab to see updates about failed posts, organized chronologically. 
  4. Click into the issue to see more information about why your post failed.
  5. Click the “Go to failed stream” button at the bottom left of the issue to either fix and resend or delete your failed post. 

Note: Issues will clear out of the notifications drawer only when you have successfully resent or deleted your failed post.

Customize your notification preference settings for failed posts

The Notifications Preferences Settings page allows you to customize which notification types you receive as well as your delivery method (email and/or in-app drawer) for failed posts. You have full control of your own notification preferences settings, regardless of your permission settings. 

  1. HOW TO:
  2. Click the gear icon at the top right of the drawer to access the settings page.
  3. From here, you can select and deselect the notifications types you would like to receive, including failed posts. 
  4. Select/deselect the checkboxes under Email and Drawer to enable/disable those delivery methods.

Note: You can also access the page by clicking the leaf avatar on the bottom left of the platform and selecting Settings from the drop-down list. Once on the Settings page, go to the left-hand navigation bar and click on Notifications (under the Global Features header).

May 27, 2020

See more messages with the Small Messages toggle

You can now change the message density in the Smart Inbox to see more messages on your screen. At the top of your inbox, choose the Small toggle.

Smaller Messages

Measure the performance of LinkedIn Video Posts in the Post Performance Report

You can now view the performance of videos published to your LinkedIn Company Pages so your brand can optimize for future publishing or content strategies.

  1. HOW-TO
  2. Go to Reports.
  3. Within Cross-Network Reports, go to the Post Performance Report.
  4. Within Filters, select your desired LinkedIn Company Pages.

Measure the performance of LinkedIn Video Posts in the Tag Report

You can now view the performance of videos published to your LinkedIn Company Pages so your brand can optimize for future publishing or content strategies.

  1. HOW-TO
  2. Go to Reports.
  3. Within Cross-Network Reports, go to the Tag Report.
  4. Within Filters, select your desired tags.

Measure the performance of LinkedIn Video Posts in the Profile Performance Report

You can now view the performance of videos published to your LinkedIn Company Pages so your brand can optimize for future publishing or content strategies.

  1. HOW-TO
  2. Go to Reports.
  3. Within Cross-Network Reports, go to the Profile Performance Report.
  4. Within Filters, select your desired LinkedIn Company Pages.

Measure the performance of LinkedIn Video Posts in the LinkedIn Pages Report

You can now view the performance of videos published to your LinkedIn Company Pages so your brand can optimize for future publishing or content strategies.

  1. HOW-TO
  2. Go to Reports.
  3. Within LinkedIn Reports, go to the LinkedIn Pages Report.

Note: LinkedIn video views will be available only at the post level for this initial release.

May 8, 2020

View your posts in a visual-forward format within the Post Performance Report

Available to all plans, you can now choose to view your posts front-and-center within the Post Performance Report. With this update, you can also choose to sort your posts by all available metrics (subject to plan level) and export the individual posts as a PDF.

  1. HOW-TO:
  2. Go to Reports.
  3. Within Cross-Channel Reports, select the Post Performance Report.
  4. In the upper left corner of the report, select the Grid icon. [OPTIONAL] Select your preferred published range, sorting method and filters.

May 6, 2020

Keep a pulse on social performance with reports in Sprout’s iOS App

Stay informed on your social performance with reporting at your fingertips. View, download and share reports with team members and stakeholders in real-time from the convenience of your phone.

  1. HOW-TO:
  2. Go to the overflow menu and select Reports.
  3. Search by Report name in the search box, browse recent reports or select reports by report category.
  4. Once a report is selected, click ‘Activity Date Range’ to select a report date range. You can choose from a set time period or custom. If you select a custom period, click ‘Selected Dates’ to set your custom date range.
  5. Next, select and configure your report filters. Select ‘View Report’ to dive into your report.
Mobile Reporting iOS

Keep stakeholders in the loop with reports on Sprout’s iOS App

Leverage Sprout’s PDF sharing methods on mobile to get your reports quickly and easily into the hands of leadership, decision-makers or your clients.

  1. HOW-TO:
  2. Select your desired report.
  3. Take the share action on your specific iOS device and select your desired application to share.   
Mobile Reporting iOS

April 21, 2020

Enable Link Sharing for the Publishing Calendar

Account owners can enable link sharing for their account. This allows all team members to create and share public links to List Views of their Publishing Calendar.

  1. HOW-TO:
  2. Navigate to the Settings page.
  3. Click Link Sharing, which is located in the right-side bar under Global Features.
  4. Toggle Link Sharing to “On”.
  5. Click Enable Link Sharing in the pop-up.

Create a Shared Link for the Calendar

You can create Shared Calendar links for your List Views within the Publishing Calendar. You can send these to external stakeholders and other members of your team. These Calendar views will be accessible by anyone who has access to the link, whether they are a Sprout user or not.

  1. HOW-TO:
  2. Navigate to the Publishing Calendar.
  3. Select List in the upper-right corner of the Calendar.
  4. Select the filters you want applied to your Shared Calendar Link, including date range, profiles and content types you want to share.* You will not be able to edit these filters after you have created the link.
  5. Click Export, and then click Share Link. The Create New Link window appears.
  6. Enter a Title for your calendar link.
  7. Enter Description details to provide context to your stakeholders and team member.
  8. (Optional) Toggle expiration date to on and choose an expiration date. Note that the link expires on the day you select at midnight UTC
  9. Click Create New Link. A confirmation link appears and the link is automatically copied to your clipboard for easy sharing.

*Note: Sent messages are not currently included in shared links.

 

View and Manage Shared Calendar Links

After creating a Shared Link, Sprout users can manage and share these links with any external stakeholder. These recipients will be able to view the calendar information in a new browser window.

  1. HOW-TO:
  2. Navigate to the My Shared Links drawer by clicking the Shared Links icon in the right-bar menu.
  3. Click the View arrow icon to preview how your Shared Link content appears to everyone who has access to the link.
  4. Click the Copy Link icon to copy your link URL.
  5. Click the Edit pencil icon to make changes to your Shared Link details, including title, description and expiration date.
  6. Account Owners can view and manage links across all team members and groups in the My Shared Links drawer.

 

Access Calendar Preview via a Shared Link

Anyone with access to a Shared Link (created by a Sprout user) can view a preview of the Sprout Publishing Calendar. These browser views will update in real-time as Sprout users make changes to the calendar content.

  1. HOW-TO:
  2. Click the Shared Link url, which will open up a new browser window.
  3. Scroll down the page to see the list view of upcoming content on the Sprout Publishing Calendar.
  4. Check the left-side panel to see descriptive information about the content, including title, description and filters, which include date range, profiles and content types.
  5. Click the Preview icon in the bottom-right corner of a message to preview what the published content will look across both desktop and mobile.
  6. Click the colored bars above messages to see Notes about the content.
  7. Click the Play button on video content to watch the full video.

 

April 9, 2020

Search your inbox from Sprout’s iOS and Android apps

You can now find messages containing keywords or phrases using the search field within the Inbox of Sprout’s iOS and Android applications. From your inbox, search the words/phrases you’re looking for and you’ll see all messages containing those words, hashtags and @mentions.

Inbox Search Mobile

Keep a pulse on social performance with reports in Sprout’s Android App

Stay informed on your social performance with reporting at your fingertips. View, download and share reports with team members and stakeholders in real-time from the convenience of your phone. 

  1. HOW-TO:
  2. Go to the navigation drawer and select Reports.
  3. Search by Report name in the search box, browse recent reports or select reports by report category.
  4. Once a report is selected, click the drop down under ‘Activity Date Range’ to select a report date range. You can choose from a set time period or custom. If you select a custom period, click ‘Selected Dates’ to set your custom date range.
  5. Next, select and configure your report filters. Select ‘View Report’ to dive into your report.
Mobile Reporting

Keep stakeholders in the loop with reports on Sprout’s Android App

Leverage Sprout’s PDF sharing methods on mobile to get your reports quickly and easily into the hands of leadership, decision-makers or your clients. 

  1. HOW-TO:
  2. Select your desired report.
  3. Take the share action on your specific Android device and select your desired application to share.
Mobile Reporting

April 2, 2020

Publish a "What's New" Post on your Google My Business profile

You can now publish “What’s New” post types on your Google My Business profile from both the Sprout platform and mobile app.

  1. HOW-TO:
  2. Click the Compose button in the top right corner. 
  3. Head to the Profile Picker in the Compose box and select your GMB profile(s). 
  4. Enter your message text (required) and attach an image (optional). 
  5. Select the “What’s New” Post Type
  6. Select if you want to add a button (optional), and fill in the URL information in the corresponding box
  7. Click Send

Note: Businesses with 10 or more locations may not be able to connect and/or post to their GMB profiles through Sprout. Click here for updated information on Google’s content policies, as this policy is subject to change. 

Publish an "Event" Post on your Google My Business profile

You can now publish “Event” post types on your Google My Business profile from both the Sprout platform and mobile app.

  1. HOW-TO:
  2. Click the Compose button in the top right corner. 
  3. Head to the Profile Picker in the Compose box and select your GMB profile(s). 
  4. Enter your message text (required) and attach an image (optional). 
  5. Select “Event” Post Type
  6. Enter event details, including title, start and end date, and start and end time (required only if date is longer than one day)
  7. Select if you want to add a button (optional), and fill in the URL information in the corresponding box
  8. Click Send

Note: Businesses with 10 or more locations may not be able to connect and/or post to their GMB profiles through Sprout. Click here for updated information on Google’s content policies, as this policy is subject to change. 

Desktop:

Mobile:

April 1, 2020

Attach Media in Facebook PM Replies

You can now add media to Facebook private message replies, including images, GIFs and PDFs.

Facebook PM Reply

March 31, 2020

Save Instagram First Comment hashtags in the Asset Library

Create a streamlined publishing workflow by saving your commonly used hashtags in the Asset Library to easily add to your Instagram First Comment.

  1. HOW-TO:
  2. Go to Publishing.
  3. Select Compose.
  4. Select your desired Instagram Business handle.
  5. Add media and post text.
  6. Option 1: Add desired hashtags in the Instagram First Comment box. Select the Save to Asset Library icon. Next, name your asset in the Add Asset pop up.
  7. Option 2: Select the Instagram First Comment Icon. Type in name of text asset or select Filter by Tags to find your previously tagged text asset.

March 24, 2020

Add images and videos from Dropbox to a message

You can now add images and videos from Dropbox when crafting a message in Compose.

  1. HOW-TO:
  2. Go to Sprout and open Compose.
  3. Click the Upload Media icon, select Dropbox > Upload Image/Video.
  4. Log in with your Dropbox credentials and select your media. Note: If your team has single sign-on enabled, you may need to log into Dropbox from a separate browser tab.

Add images and videos from Google Drive to a message

You can now add images and videos from Google Drive when crafting a message in Compose. 

  1. HOW-TO:
  2. Go to Sprout and open Compose.
  3. Click the Upload Media icon, select Google Drive > Upload Image/Video.
  4. Log in with your Google Drive credentials and select your media. Note: If you see a warning that Sprout Social isn’t verified, click Advanced and grant Google permission to send photos to Sprout Social.

Add media from Google Drive and Dropbox on Sprout’s iOS app

You can now add photos and videos from external sources (Google Drive, Dropbox, etc) to Compose and the Asset Library within Sprout’s iOS app.

  1. HOW-TO:
  2. Open Compose.
  3. Select the camera icon -> Files. Choose Google Drive, Dropbox or any other media source. If these apps are installed on your phone and not appearing, follow Apple’s instructions for enabling third-party apps in Files.
  4. Choose your photo or video you’d like to attach to Compose.

Add media from Google Drive on Sprout’s Android app

You can now add photos and videos from Google Drive to Compose and the Asset Library within Sprout’s Android app.

  1. HOW-TO:
  2. Open Compose.
  3. Select the camera icon -> Select Photo/Video
  4. Chose the menu icon -> Drive. Choose the photo or video you’d like to attach to Compose.

March 20, 2020

Stay informed about the coronavirus conversation with Listening’s new Featured Topic

Gain a better understanding of the COVID-19 conversation and identify how your brand can respond and contribute in valuable, organic ways with Sprout’s new Featured Topic. This is a new type of Topic that is crafted by the Sprout team and is available to all Advanced Listening users.

  1. HOW-TO:
  2. Navigate to the Listening tab.
  3. Access the Topic by clicking “Featured Topics” in the left-hand rail, or by clicking directly on the Topic at the bottom of the homepage.

Please note – You cannot make edits to this query, but you can view it by clicking “View Query” from the drop-down menu at the top right of the Listening homepage.

March 17, 2020

Create Tag-based Inbox Views for personalized and efficient customer care

Personalize your team’s inbox to exclusively show messages relevant to their role and responsibilities by leveraging tag filters in Inbox Views.

  1. HOW-TO:
  2. Select ‘My Inboxes’ on the left-hand navigation panel and then select ‘Create New’.
  3. On the right-hand rail, select the Tags you want to include in your Inbox. You can further customize by Profiles, Message Types, and Brand Keywords. 
  4. Select ‘Save’ and then name your Inbox View.
  5. Select ‘Specific People’ to share your inbox with specific users, select ‘Everyone in Current Group’ to share with the users in your current Group. 
  6. Select ‘Notify users of unusual activity’ if you would like to receive spile alerts when your message volume exceeds ‘normal’ hourly volume. If selected, type in users who you would like notified for spike alerts.

Identify key messages with Smart Inbox Tag Filters

Filter your incoming messages by tag(s) to find and take action on the messages that matter most. 

  1. HOW-TO:
  2. Go to Messages.
  3. Scroll down the right-hand rail to Tags.
  4. Filter Tags by selecting individual or multiple tags on the right-hand rail. 
  5. Search tags by typing the desired tag into ‘Refine Tags’.
  6. Select ‘Match all selected’ to require all selected tags to be included in an incoming message. 

Export and Share Tagged Inbox Messages

Capture and showcase pivotal messages and business insights by tagging messages and exporting them from Sprout’s inbox.

  1. HOW-TO:
  2. Go to Messages.
  3. Filter Tags by selecting individual or multiple tags on the right-hand rail. 
  4. Select Export in the top right-hand corner.
  5. Select your date range.
  6. Select the email recipients of the export. Recipients do not need to be Sprout users.

Organize and Filter Reviews with Tags

Filter your incoming reviews for Google My Business, Facebook and TripAdvisor by tag(s) to find and take action on the reviews that matter most. 

  1. HOW-TO:
  2. Go to Messages.
  3. Scroll down the right-hand rail to Tags.
  4. Filter Tags by selecting individual or multiple tags on the right-hand rail. 
  5. Search tags by typing the desired tag into ‘Refine Tags’.

March 3, 2020

Plan or Publish Videos to YouTube Channel or Playlist

For more streamlined video publishing, you can now plan or publish videos to a YouTube channel or playlist.

  1. HOW-TO
  2. Go to Compose.
  3. Select your preferred YouTube channel in the Profile Picker.
  4. Enter description text. Attach your desired video from the Asset Library or upload from your computer.
  5. In the Video section, enter a video title and select the video thumbnail.
  6. In the YouTube Video Options section, enter video tags, select privacy setting and category. Select Playlist (optional).
  7. {OPTIONAL} Open Advanced Settings. Select License Rights & Ownership from the dropdown. Select all additional options (Enable age restriction, allow embedding, Publish to subscriptions feed and notify subscribers).
  8. Select your When to post option.
  9. Select Send, Schedule or Queue.

February 26, 2020

Monitor and manage Facebook, TripAdvisor and Google My Business reviews from Sprout’s iOS App

Sprout’s mobile reviews enables you to monitor and manage your Facebook, TripAdvisor and Google My Business profiles on-the-go from Sprout’s mobile app.

  1. HOW-TO:
  2. Go to the overflow menu  and select Reviews.
  3. Filter reviews by selecting the filter icon  . You can filter by time range, profiles, ratings and completed messages.
  4. Sort from newest to oldest (or vice versa) by selecting Newest to Oldest at the top of the messages.
  5. Access your saved views via the All Reviews icon. Saved views can only be created on Sprout’s web application.
  6. Reply to a review by clicking the arrow on the bottom left corner of the review message. Here you will also see options to task, tag and mark as complete. Network-specific actions like email or share can be found by selecting the three dots icon.
  7. Enter Bulk Mode by tapping and holding a message or clicking Select in the top right corner. You can bulk tag or mark as complete.

NOTE: Due to limitations set by TripAdvisor, replies must be made in TripAdvisor; if you have TripAdvisor installed, you will be directed to the [iOS/Android] application. If not, tapping reply will open the mobile web browser. After responding, you will be able to see your reply in Sprout.

Stay alert with custom notifications for review activity on Sprout’s iOS App

Customize alert notifications for specific review activity so you never miss a critical review.

  1. HOW TO:
  2. Go to the overflow menu and select Notification Preferences.
  3. Select Facebook, TripAdvisor or Google My Business.
  4. Manually toggle on review notifications for individual profiles. For multiple profiles, select Manage All Profiles to toggle on specific review type alerts across all your profiles.
  5. Note: Manage All Profiles is only selectable with multiple profiles loaded into Sprout.

Note: TripAdvisor reviews are fetched once daily in accordance with TripAdvisor’s API. Therefore, all TripAdvisor reviews/notifications will come into Sprout at the same time, once per day. 

Monitor and manage Facebook, TripAdvisor and Google My Business reviews from Sprout’s Android App

Sprout’s mobile reviews enables you to monitor and manage your Facebook, TripAdvisor and Google My Business profiles on-the-go from Sprout’s mobile app. 

  1. HOW TO:
  2. Go to the navigation drawer and select Reviews. 
  3. Filter reviews by selecting filter icon. You can filter by time range, profiles, ratings and completed messages.
  4. Sort from newest to oldest (or vice versa) by selecting Newest to Oldest at the top of the messages.
  5. You can also access your saved views via the All Reviews icon. Saved views are created on Sprout’s web application.
  6. Reply to a review by clicking the arrow on the bottom left corner of the review message. Here you will also see options to task, tag and mark as complete. Network-specific actions like email or share can be found by selecting the three dots icon.
  7. Enter Bulk Mode by tapping and holding a message or clicking Select in the top right corner. You can bulk tag or mark as complete.

NOTE: Due to limitations set by TripAdvisor, replies must be made in TripAdvisor; if you have TripAdvisor installed, you will be directed to the [iOS/Android] application. If not, tapping reply will open the mobile web browser. After responding, you will be able to see your reply in Sprout.

Stay alert with custom notifications for review activity on Sprout’s Android App

Customize alert notifications for specific review activity so you never miss a critical review.

  1. HOW TO:
  2. Go to the navigation drawer and select Notification Preferences.
  3. Select Facebook, TripAdvisor or Google My Business.
  4. Manually toggle on notifications for individual profiles. For multiple profiles, select the overflow menu and then Manage all to toggle on specific review type alerts across all your profiles
  5. Note: Manage All Profiles is only selectable with multiple profiles loaded into Sprout.

Note: TripAdvisor reviews are fetched once daily in accordance with TripAdvisor’s API. Therefore, all TripAdvisor reviews/notifications will come into Sprout at the same time, once per day. 

February 3, 2020

Leave internal comments and notify Sprout users on upcoming messages

You can now discuss messages with your teammates before they’re published. With Sprout’s new activity layer, leave internal comments and notify other Sprout users about upcoming messages (Scheduled, Drafts, or Queued) without setting up an approval workflow.

  1. HOW-TO:
  2. Go to Publishing.
  3. For an upcoming message on the Calendar, Queue, Drafts or Needs Approval tabs, click either the Comment or Activity icons.
  4. Add your comment under Leave an Internal Comment.
  5. Under Tag users to notify, type and select the name of anyone you want to notify about your comment, and click Submit Comment.
Message Activity Layer
Internal Comment