What’s New in Sprout

July 17, 2019

Dig into ad-level insights for Facebook & Instagram paid performance

Ad-level data is no available in the Facebook & Instagram Paid Performance Report. Users on Professional and Advanced plans with access to the report will now see two new tabs: an Ad Accounts view that visualizes overall ad account performance and an Ads table which displays data for each individual ad tied to Facebook and Instagram campaigns.

  1. HOW-TO
  2. Make sure you have a Facebook Ad-Account connected
  3. Navigate to the Facebook & Instagram Paid Performance Report
  4. Choose Select Campaigns in the right rail in order to focus your report (see here)
  5. View the Ad Accounts and/or Ads tabs for ad-level data.

July 11, 2019

Streamline reporting with paid data in Report Builder

Paid data is now included in Sprout’s Report Builder. Widgets from the Facebook, Instagram, LinkedIn. and Twitter and Cross-Network Paid Performance Reports can be added alongside existing, organic widgets to provide a complete view of your social performance.

 

  1. HOW-TO
  2. Make sure you have an Ad-Account connected.
  3. Navigate to Report Builder.
  4. Using the Right Rail, select the Facebook (which also contains Instagram Ad data), Twitter, LinkedIn or Group (for Cross-Network Paid options) drop-down.
  5. Choose the paid widgets you would like to include.
  6. To add paid data to an existing report, select the edit button then repeat the above steps.

July 1, 2019

Monitor & Engage with Instagram Mentions in the Smart Inbox

You can now see and engage with messages containing @mentions of your profiles in the Smart Inbox. These messages include any time your profile is @mentioned in a publicly available comment or caption. Mentions can be accessed on Sprout’s web, iOS and Android apps. 

Note: This feature is supported for Instagram Business Profiles only. Learn how to convert and reconnect your profile as a business profile here.

  1. HOW-TO:
  2. From the Smart Inbox, select one or several Instagram profile(s) from the Profile filters in the right bar.
  3. Select the Mentions Instagram message type filter. You’ll now begin to see messages in which your profile was mentioned in the comment or caption.

June 27, 2019

Repost Instagram Media Tags from the Smart Inbox

You can now reshare public Instagram posts that tag your profile in a picture or video post.

  1. HOW-TO:
  2. Open the Messages tab.
  3. From the Filters menu on the right, enable an Instagram profile and the Media Tags message type.
  4. Click the gear icon on a message and select Repost.
  5. (optional) Edit the caption and message details while making sure to include the @profile of the original content creator.

Repost Instagram Posts from Feeds

You can now reshare public Instagram posts discovered from hashtags tracked in the Feeds tab.

  1. HOW-TO:
  2. Open the Feeds tab.
  3. Select Instagram Hashtags on the left and check one or more hashtags from the Filters menu. 
  4. Click the Repost icon on a message.
  5. (optional) Edit the caption and message details while making sure to include the @profile of the original content creator.

June 25, 2019

Add Instagram, Facebook and LinkedIn users to VIP Lists

You can now add Instagram, Facebook and LinkedIn contacts to VIP Lists. Facebook and LinkedIn contacts must be added to lists from the Contact Card (see release notes below). Contacts from all networks can be managed from VIP Lists in Inbox Settings. 

Name your lists according to how you’d like to categorize the users (e.g. influencers, important customers or known spam users), and users on Advanced plans can automatically take actions on these messages by setting up Inbox Rules.

VIP Lists are available for Professional plans and above.

  1. HOW-TO:
  2. Go to your Smart Inbox and click the gear icon on the right bar menu. Select Rule Settings.
  3. Click on the VIP Lists tab.
  4. Select Add new list. Here you can name your list and start adding users. Click Save.
  5. Add an inbox rule by clicking on the Inbox Rules tab and set up a rule to automatically tag, complete or get alerted from users on a specified VIP list or lists.

Add contacts to VIP Lists from the Smart Inbox

You can now add contacts to VIP Lists directly from Contact Cards in the Smart Inbox. VIP Lists are available for Professional plans and above.

  1. HOW-TO:
  2. Go to your Smart Inbox and place your mouse over a contact’s avatar to show their contact card.
  3. At the bottom of the contact card, click Add next to VIP Lists. 
  4. If you don’t have any existing lists or wish to create a new one, click Create New VIP List, type in the list name and hit Return (or Enter) on your keyboard.
  5. Activate the checkmarks next to any lists you’d like to add the contact to.
  6. Click anywhere outside of the contact card to continue.

Add contacts to VIP Lists from the contact view

You can now add contacts to VIP Lists directly from their contact view. VIP Lists are available for Professional plans and above.

  1. HOW-TO:
  2. Go to your Smart Inbox and click a contact’s avatar to show their contact view.
  3. On the right bar, click Add next to VIP Lists. 
  4. If you don’t have any existing lists or wish to create a new one, click Create New VIP List, type in the list name and hit Return (or Enter) on your keyboard.
  5. Activate the checkmarks next to any lists you’d like to add the contact to.

June 21, 2019

Monitor Instagram Media Tags in the Smart Inbox

You can now see messages containing media tags of your profiles in the Smart Inbox. These messages include any posts where your profile is tagged in a publicly available photo or video. Media Tags can be accessed on Sprout’s web, iOS and Android apps. Instagram posts with media tags cannot be replied to, per Instagram’s API restrictions. 

Note: This feature is supported for Instagram Business Profiles only. Learn how to convert and reconnect your profile as a business profile here.

  1. HOW-TO:
  2. From the Smart Inbox, select one or several Instagram profile(s) from the Profile filters in the right bar.
  3. Select the Media Tags Instagram message type filter. You’ll now begin to see photos and videos that your profile is tagged in.

June 4, 2019

Add or Edit Link Tracking to Messages from Compose

You can add or edit tracking to attached links from within Compose when creating new messages for more convenience.

  1. HOW-TO
  2. Go to Compose.
  3. Select your desired LinkedIn Company Page or Facebook Page from the Profile Picker.
  4. Enter message text and desired link. Attach any desired assets, location, tags, etc.
  5. Within the Attached Link section, select Edit Tracking to open the URL tracking form.
  6. Update the default parameters and custom parameters for your attached link. Select Save.
  7. Select your desired delivery method (Send Now, Schedule, Queue, Save as Draft or Submit for Approval.)

 

May 24, 2019

Find messages relevant to your brand with Twitter Search

Twitter Search, formerly Smart Search in Discovery, enables you to quickly find, tag or respond to Twitter messages around selected keywords and locations without creating a full Topic.

  1. HOW TO
  2. Navigate to your Listening tab.
  3.  Select Twitter Search and click + New Twitter Search.
  4. Enter the term you would like to track and click search.
  5. Refine you search by entering a location and proximity to location.

 

Organize your audience with Twitter Follower Tools

Twitter Follower Tools, previously Cleanup and Suggestions in Discovery, allow you to quickly identify those following you, those mentioning you, and those you have exchanged messages with. You can also find followers displaying irregular activity, no activity, or not following you back.

  1. HOW TO
  2. Select the gear icon located at the top right of your screen.
  3. Click Twitter Follower Tools under Support & Resources.
  4. Find and select your desired category.
  5. Hover over the audience member to illuminate options to follow, see conversation, report user, hide profile or view full profile.

May 20, 2019

Focus ads reporting with the Paid Campaign Selector

The Campaign Selector for Sprout’s Paid Performance Reporting  enables you to quickly choose the campaigns you would like to analyze by ad account, campaign start date, and active status.

 

  1. HOW TO
  2. Navigate to the the Paid Performance Report of your choosing.
  3. Click Select Campaigns in the Right Rail.
  4. Select the Ad Account or Accounts containing the campaigns you would like to analyze.
  5. To analyze all campaigns from a selected account make sure the “All Campaigns” button in the center column is selected.
  6. To find individual campaigns quickly, search with the search bar or sort campaigns alphabetically, by start date, or by active status.
  7. To remove campaigns, simply select “Clear All” above the right column or use the drop down next to each account to expose, then remove the individual campaigns.

May 9, 2019

Search for New Content within Content Suggestions

You can quickly search within Content Suggestions for new and relevant content to easily share with your audience or employees, all from within Sprout.

  1. HOW-TO:
  2. Go to Publishing.
  3. On the left side, select Find Content.
  4. Type a term or topic to narrow down the content results in the feed.
  5. On the right, choose the date range, matching criteria and the content categories you’d like to see.
  6. From the articles feed, click the article title or Read Full Article to see the full article in another tab.
  7. Select Send to Compose to share the article in Sprout or Send to Bambu to curate the article for sharing with your employees.

May 8, 2019

Access Message Previews from the Calendar

You can now quickly access previews for scheduled, drafts, sent or needs approval messages directly from the Publishing Calendar for more visibility when collaborating across teams or with clients.

  1. HOW-TO
  2. Go to Publishing.
  3. From the left panel, select Calendar.
  4. From the right panel, choose the date range, profiles and preferred message types you’d like to see.
  5. Select the Preview icon on the message to open the previews for all corresponding networks.

Access Message Previews from the Drafts Stream

You can now quickly access message previews from the Drafts stream for more visibility when collaborating across teams or with clients.

  1. HOW-TO
  2. Go to Publishing.
  3. From the left panel, select Drafts.
  4. From the right panel, filter by My Drafts, Tags, Profiles, Authors or Message Type to find your desired message.
  5. Select the Preview icon on the message to open the previews for all corresponding networks.

Access Message Previews from the Needs Approval Stream

For more visibility when collaborating across teams or with clients, you can now quickly access message previews directly from the Needs Approval stream.

  1. HOW-TO
  2. Go to Publishing.
  3. From the left panel, select Needs Approval.
  4. From the right panel, filter by Messages from all groups, My Approval Filters, Authors, Workflows or Message Types to find your desired message.
  5. Select the Preview icon on the message to open the previews for all corresponding networks.

Access Message Previews from the Rejected Stream

You can now quickly access message previews from within the Rejected stream for more visibility when collaborating across teams or with clients.

  1. HOW-TO
  2. Go to Publishing.
  3. From the left panel, select Rejected.
  4. From the right panel, filter by Messages from all groups, My Approval Filters, Authors, Workflows or Message Types to find your desired message.
  5. Select the Preview icon on the message to open the previews for all corresponding networks.

May 7, 2019

Create Multiple Twitter VIP Lists

You can now add Twitter users to multiple VIP lists to highlight messages you receive in your Smart Inbox. Name your lists to categorize the users (e.g. influencers, important customers or known spam users). Advanced Plan users can also take automatic actions on these messages by setting up Inbox Rules.

  1. HOW-TO:
  2. Go to your Smart Inbox and click the gear icon on the right bar menu. Select Rule Settings.
  3. Click on the VIP Lists tab.
  4. Select Add new list. Here you can name your list and start adding Twitter users. Click Save.
  5. Add an inbox rule by clicking on the Inbox Rules tab and set up a rule to automatically tag, complete or get alerted from users on a specified VIP list or lists.

April 26, 2019

Change Facebook Page Name Display

You can now select how you would like your Facebook Page names displayed in Sprout. Account Owners or users with Manage Profiles & Permissions can choose from the default page names or usernames displayed in the page URL, sometimes referred to as the vanity URL (e.g. facebook.com/username). Choosing usernames can be helpful for distinguishing Pages that share the same name and will not affect how your Pages are displayed on Facebook.

  1. HOW-TO
  2. From the top right gear menu, select Settings.
  3. Go to Account Settings and find the Facebook Page Name Display section.
  4. Select Page Names (default) or Usernames.
  5. Click Save on the bottom of the page.

See Facebook’s Help Center article to learn about configuring usernames for your Pages.

April 22, 2019

Select the Thumbnail Image for Instagram Video Posts

To better optimize your content for engagement, you can now select your preferred thumbnail from 20 frames for an Instagram Video Post. If publishing through the Sprout Mobile App Flow, you will have to re-select the thumbnail in the Instagram native app.

  1. HOW-TO
  2. Open Compose.
  3. Select your desired Instagram profile from the Profile Picker.
  4. Enter your desired message text. Attach your preferred video.
  5. [OPTIONAL} Specify First Comment text.
  6. Within the video section, use the arrows underneath the video frame to find your preferred thumbnail image.
  7. Choose your preferred delivery method (Send Now, Schedule, Queue, Save as Draft or Submit for Approval).

Note: Due to API limitations, you can only choose from the frames of the uploaded video. Uploading a custom thumbnail is not allowed.

April 16, 2019

Analyze successes with the new Instagram Performance Report

The Instagram Performance Report is now the new Home for Instagram Business profiles data. The report features a refreshed format to better drive strategic decision making, as well as new metrics such as engagement rate and profile clicks for a comprehensive overview.

  1. HOW TO:
  2. Select the Instagram Performance Report from your left nav or Reports Home.
  3. Select your desired data range using the updated Date Picker or pick from the options in the Date Picker dropdown.
  4. Use the right rail to select or deselect the profiles you would like included in your report.

Identify top stories and posts with the new Sent Message Performance Report

The Sent Message Performance Report is the new home for Sent Message data. The report enables you to easily identify the most impactful post and stories by Engagements, Impressions, and Engagement Rate. A refreshed interface that surfaces aggregated values and makes it easy to sort posts by a given metric or filter the entire set by message type (post or story).

  1. HOW TO:
  2. Select the Instagram Performance Report from your Reports Home or under Instagram Reports.
  3. Use the Date Picker in the top right corner to select your desired custom data range or use the drop down to pick from pre-selected options such as “last 7 days” or “last month”.
  4. Use the right rail to Select or Deselect the profiles you would like included in your report.
  5. Toggle included Message type by selecting or deselecting Post and Story.
  6. Click a metric in the table to sort the rest of the data by that metric.

Benchmark performance with the updated Date Picker

The updated Date Picker makes it easy to compare period-over-period data to benchmark performance so that you can effectively compare month-to-month data.

 

  1. HOW TO:
  2. Select any Report from your left nav or Reports Home.
  3. Select the Date picker in the upper right corner of you view.
  4. Click any two dates on the calendar pop up to set a custom range.
  5. Select from pre-set options such as last month or last week by clicking the dropdown under activity date range.

April 12, 2019

Tag Users in Internal Comments within the Drafts Stream

You can now tag users and create internal comments for messages within the Drafts stream for easier collaboration.

  1. HOW-TO
  2. Go to Publishing. Enter Drafts.
  3. Find your desired message and select Add Internal Comment.
  4. In the Tag users to notify field, begin typing to search for users. Select your desired users from the list.
  5. When all desired users have been added to the list, then select Submit.

 

April 1, 2019

Create Inbox Rules Based on Twitter Verified Status and Follow Count

You can now set up inbox rules to tag, complete, or get alerted for messages coming from Twitter users with a specific follower count and/or verified status. Actions on these messages can also be used in combination with other rule criteria for Twitter profiles.

 

  1. HOW-TO:
  2. Go to your Smart Inbox and click the Settings icon on the right bar menu. Select Rule Settings.
  3. Select Create new rule.
  4. Enter a rule title and description.
  5. For verified profiles, select is from a Twitter verified profile.
  6. For specific follow count, select is from Twitter @username with a follower count. Choose greater than, less than or between. Type in your desired parameter.
  7. Choose which action(s) you’d like to take.
  8. Select Save. You’ll now see a preview of your rule. Choose Got It to complete the setup.

March 28, 2019

Search for Assets in the Asset Library

For more efficiency, you can now search for video, image or text assets in the Asset Library when creating or planning new messages.

  1. HOW-TO
  2. Go to Publishing.
  3. Select Asset Library from the left navigation panel.
  4. Apply your preferred filters or typeahead in the Search bar to begin narrowing results.

Remove Users from Message Approval Workflows

You can quickly remove users from existing approval workflows for procedural or stakeholder changes when collaborating on message creation.

  1. HOW-TO
  2. Go to Settings.
  3. Go to Approval Workflows.
  4. Select the Edit icon for your desired workflow.
  5. On the appropriate step, delete the user by selecting their name.

Add Users from Message Approval Workflows

You can quickly add users to existing approval workflows for procedural or stakeholder changes when collaborating on messages creation.

  1. HOW-TO
  2. Go to Settings.
  3. Go to Approval Workflows.
  4. Select the Edit icon for your desired workflow.
  5. On the appropriate step, add the user by typing ahead and selecting their name.

 

Update the Any/All Approver Setting within Message Approval Workflows

When collaborating on message creation, update the Any or All Approver setting on any step within an existing workflow for procedural or stakeholder changes.

  1. HOW-TO
  2. Go to Settings.
  3. Go to Approval Workflows.
  4. Select the Edit icon for your desired workflow.
  5. On the appropriate step, select Any or All from the dropdown to change the setting.

March 27, 2019

Log Into Sprout’s Mobile App Using Single Sign-on

Sprout Social is now offering a SAML 2.0 Single sign-on (SSO) integration for the mobile application (in addition to the web application). SSO implementation requires a one-time fee, which includes initial set-up as well as future maintenance and support. Please contact Sprout’s Support Team or your Customer Success Manager to add SSO to your account.

Login Page Design Refresh

Sprout has refreshed its login page both on the web and mobile app to more accurately reflect the Sprout brand, with new rotating brand messages as well as a link to login with SSO.

New web login screen:

New mobile login screen:

March 15, 2019

Delete Instagram Comments

You can now delete comments on your Instagram posts directly from the Smart Inbox.

  1. HOW-TO:
  2. To delete comments from Sprout’s web application, hover over the message and click the gear icon. Select Delete from the menu.
  3. To delete comments on Sprout’s iOS or Android apps, press the three dots icon and select Delete from Instagram.