What’s New in Sprout

September 21, 2018

Get Notified of Failed Posts and Easily Repost on iOS & Android

Sprout users can now receive push notifications when any social posts fail, quickly make modifications to their content and repost or reschedule right away from their iOS and Android apps.

  1. HOW TO:
  2. Under “Push Notifications” in Settings, tap Publishing.
  3. Enable Failed Posts.
  4. Tap a Failed Message Notification to open Compose and re-send, schedule, or queue.

Get Confirmation of Successful Scheduled Posts on iOS & Android

Sprout users can now receive push notifications of successful posts for scheduled messages to confirm delivery of important or time-sensitive content on iOS and Android apps.

  1. HOW TO:
  2. Under “Push Notifications” in Settings, tap Publishing.
  3. Enable Successful Scheduled Posts.
  4. Tap a Successful Scheduled Post Notification to see your post and sent message info.

September 20, 2018

Set up Rules to Automatically Tag Incoming Messages

Auto-tagging helps you add rules in your Smart Inbox to automatically tag your inbound messages if they match certain criteria. Set up rules to tag all incoming messages based on specific keywords, phrases or message types.

  1. HOW-TO:
  2. Go to your Smart Inbox and click the Settings icon on the right bar menu. Select Inbox Settings.
  3. Select Create new rule.
  4. Select the Auto-tag rule type.
  5. Enter a rule title and description. From here you’ll decide to tag the message depending on if it contains an explicit keyword or phrase, is received by a specific profile or message type, or any combination of these criteria.
  6. Choose the tag(s) that will apply to the messages. Tags will appear that have been already added to your system tags, which can be updated any time at Settings > Tagging.
  7. Select Save Rule. You’ll now see a preview of your rule. Choose Got It to complete the setup.
  8. Add, Delete, Edit, or turn rules on or off at any time by going to Inbox Settings under the Settings icon from the Smart Inbox.

Set up Rules to Automatically Complete Incoming Messages

Auto-complete helps you add rules in your Smart Inbox to automatically complete your inbound messages if they match certain criteria. Set up rules to complete all incoming messages based on specific keywords, phrases or message types.

  1. HOW-TO:
  2. Go to your Smart Inbox and click the Settings icon on the right bar menu. Select Inbox Settings.
  3. Select Create new rule.
  4. Select the Auto-complete rule type.
  5. Enter a rule title and description. From here you’ll decide to complete the message depending on if it contains an explicit keyword or phrase, is received by a specific profile or message type, or any combination of these criteria.
  6. Select Save Rule. You’ll now see a preview of your rule. Choose Got It to complete the setup.
  7. Add, Delete, Edit, or turn rules on or off at any time by going to Inbox Settings under the Settings icon from the Smart Inbox.

September 17, 2018

UI Update for Sprout Listeners: New Tabbed Experience

Sprout Listeners now features a new tabbed experience in place of the previous single-page experience. This update enables customers to more easily access their data and view in context with other related data points.

  1. HOW-TO:
  2. Select an Active Listener.
  3. To navigate to the Performance, Conversation, or Demographics tab, simply click the desired tab.

 

September 13, 2018

Send and Duplicate Messages from Sprout's Compose

You can now choose to Send and Duplicate message content from Compose to modify preferences for additional networks or audiences.

  1. HOW-TO
  2. Go to Compose.
  3. Select your preferred profiles from the Profile Picker.
  4. {Optional} Attach your preferred image.
  5. Choose your preferred delivery method (Send and Duplicate, Schedule and Duplicate, Queue and Duplicate, Save and Duplicate).

 

Send and Create New Messages from Sprout's Compose

You can now choose Send and New to start a new message for your previously-selected profiles, targeting and tags.

  1. HOW-TO
  2. Go to Compose.
  3. Select your preferred profiles from the Profile Picker.
  4. {Optional} Attach your preferred image.
  5. Select Send + New to reopen Compose.

September 12, 2018

Measure Paid Performance for Facebook and Instagram

Available on the Corporate or Enterprise Plan, Sprout’s Paid Performance Report aggregates campaign level data from Facebook, Instagram, Messenger and Facebook Audience Network to help customers understand the ROI of their campaigns and easily report to stakeholders on their successes. To get started, just connect your Facebook Ad Account.

  1. HOW TO:
  2. Click the Connect a Profile in the upper right corner.
  3. Select Facebook.  
  4. Click Connect Ads in the Ad Manager tile.
  5. Follow the authorization flow to connect your Ad Account.
  6. Once you’ve connected the account, select the Reports tab.
  7. Choose Paid Social Reports in the left nav.
  8. Click Facebook & Instagram Performance Report.

 

Get an Overview of Your Paid Campaign Performance

The Overview section of the Facebook & Instagram Performance Report provides an aggregated look at KPIs, spend and cost ratio metrics for your selected campaigns.

  1. HOW TO:
  2. Use the right rail to select your Ad Account.
  3. Select the campaign(s) you would like to report on.
  4. The Overview will automatically populate with your data.

Identify Your Top Performing Campaigns

The Campaigns section enables you to quickly identify top performing campaigns by KPI.

  1. HOW TO:
  2. Select the Campaigns tab in the middle of your screen.
  3. Click any KPI column header to sort by the desired metric.

September 10, 2018

Plan or Publish the First Comment on Instagram Posts from Sprout’s Compose

You can now plan or publish the first comment on Instagram Business Profile posts from Sprout’s Compose window to promote more visibility and audience engagement by including additional hashtags.

  1. HOW-TO
  2. Go to Compose.
  3. Select an Instagram Business Profile from the Profile Picker.
  4. In the Instagram First Comment section, add your desired hashtags.
  5. Attach your preferred image.
  6. Choose your preferred delivery method (Send Now, Schedule, Queue, Save as Draft or Submit for Approval).

August 30, 2018

Connect HubSpot Service Hub to Sprout

Sprout now integrates with HubSpot Service Hub, HubSpot’s help desk and ticketing software. This integration is available on Corporate and Enterprise plans.

  1. HOW-TO:
  2. To connect a HubSpot account, you must be the Account Owner in Sprout.
  3. In Sprout, click the Settings icon and select Helpdesk Integration.
  4. Click Connect under HubSpot. You will be taken to HubSpot for authorization.

Assign & Manage HubSpot Support Tasks

Assign messages from Sprout Social as tickets in HubSpot. With bidirectional communication, support agents can stay within HubSpot to resolve tickets and the social team can continue to work within Sprout Social. Any internal notes made in the Helpdesk ticket will reflect in the Task Activity section within the task in Sprout Social.

  1. HOW-TO:
  2. After connecting your HubSpot Service Hub account, go to the Smart Inbox.
  3. On a message, select the Task icon.
  4. Under Task Type on the right menu, select Support Issue.
  5. Choose Create Helpdesk Ticket, add any details in the message field, and select Save & Exit. This will create a ticket within HubSpot Service Hub.
Sprout HubSpot Integration

 

View Updated Facebook Reviews in the Smart Inbox

Facebook Reviews are now displayed differently in the Smart Inbox. You will now see Recommend or Does Not Recommend rather than a starred rating system. For more information, please see here

Like and React with Surfaced Actions on Sprout's iOS and Android Apps

You can now ‘like’ and react to messages directly from your Smart Inbox on Sprout’s mobile apps. Once you’ve taken an action on a message, you’ll also see a persistent like or reaction icon that displays which profiles have liked or reacted to the message.

Note: Reactions are only available for Facebook wall posts; reacting to comments is currently unavailable in Facebook’s API.

August 28, 2018

Conversation Topics Not Handled by Bots in the Bot Report

The Twitter and Facebook Bot Reports now include a metric for Conversation Topics Not Handled by Bots, giving users an understanding of top received message topics to help inform their bot content strategy. Powered by Sprout’s proprietary topic modeling algorithm, the new section shows frequently received keywords and phrases that the bot is not configured to respond to, along with the aggregate number of times the topic was sent to the bot.

August 24, 2018

Plan and Publish Video Posts to LinkedIn Company Profiles

You can now plan and publish videos to your LinkedIn Company Pages so your brand can offer more dynamic and creative content for fostering more engagement from your audience.

  1. HOW-TO
  2. Go to Compose. Select your desired LinkedIn Company Page from the Profile Picker.
  3. Enter your message text. Attach your desired video from the Asset Library or upload from your computer.
  4. Select your preferred delivery option.
  5. Select Send, Schedule, Queue or Save.

Note: Due to LinkedIn API limitations, video posts will not be visible in Calendar or Reporting as Sent Messages after they are published.

August 23, 2018

Instagram Stories Reporting

Instagram Stories reporting data is now available in Sprout. Data is available in the form of both message- and profile- level metrics via the Sent Messages and Instagram Profiles Reports respectively. Instagram Stories metrics include: the number of Stories sent, impressions and reach. In addition, Story interaction metrics include: taps forward, taps back, replies and exits.

Note: Instagram Stories data is only available for customers that have the Instagram Business Profile add-on connected within Sprout.

August 22, 2018

Save Pins from Sprout’s Browser Extension

You can now save Pins (“re-Pin”) to post, schedule or queue directly from Sprout’s browser extension for easier content curation and more efficient publishing onto Pinterest.

  1. HOW-TO
  2. Hover over your desired image.
  3. Select Share to open Compose.
  4. In Compose, select your desired Pinterest profiles in the Profile Picker.
  5. Enter your message text. (The existing image of the Pin will pre-populate.)
  6. In the Pinterest Options section, choose or create a Board. (The destination URL will pre-populate if Pinterest profiles have already been selected.)
  7. Select your preferred content delivery option.
  8. Select Send, Queue, Schedule or Save depending on your content delivery option.

Save Pins with Sprout’s iOS app

You can now “Re-Pin” from Sprout by sharing from the Pinterest App or from a Pinterest URL in Safari. It’s an easy and quick way to get your Pinterest content into the Sprout application while away from your desktop computer.

  1. HOW-TO
  2. If starting from the Pinterest App, Tap Send. Tap More.
  3. {optional} If starting from Safari, Tap the iOS “Share” icon.
  4. Select Sprout Social.
  5. In the Sprout iOS app, select at least one Pinterest profile in Profile Picker and tap Done.
  6. Once the image and message auto-populate, select your preferred delivery method.

Regram Instagram Posts from Sprout’s Browser Extension

You can now publish, schedule or queue (“regram”) existing Instagram Posts directly from Sprout’s browser extension for easier content curation and more efficient publishing onto Instagram.

  1. HOW-TO
  2. Hover over your desired image.
  3. Select Share to open Compose.
  4. In Compose, select your desired Instagram profiles in the Profile Picker.
  5. Enter any additional message text. (The existing image, caption and link description of the Post will auto-populate.)
  6. Select your preferred content delivery option.
  7. Select Send, Queue, Schedule or Save depending on your content delivery option.

August 21, 2018

Advanced Settings for the Bot Builder

Users now have a Settings tab within the Conversation Map to centrally manage bot settings such as name, description, Restart Buttons and Auto-completion of messages.

Typing Indicators for Bots

Sprout’s Bot Builder now gives users the option to show typing indicators in their chatbot interaction in order to create a more conversational experience for end-users.

  1. HOW TO:
  2. In the Settings tab, click the toggle to Enable Typing Indicators.

Ad Plugins in for Bots

Sprout users can now promote chatbot experiences created in Sprout on Facebook Click-to-Messenger Ads or Twitter Direct Message Card Ads. Using an Ad ID string generated in Sprout, users can easily plug their unique bot workflow into an ad on each network.

  1. HOW TO:
  2. In the Settings tab, click Copy ID under Welcome Message ID (Twitter) or Bot Payload (Facebook).
  3. Paste IDs into the appropriate fields within the ad creation process for each network.
  4. Click here for more information on where to paste fields in Twitter and Facebook.

Note: Currently, you cannot create an Ad bot separate from your default bot; you can simply plug your default bot into an ad.

August 20, 2018

Promote Organic Facebook Posts from Sprout’s Compose

You can now boost new and previously published organic Facebook Posts from Sprout’s Compose window to support new or existing campaigns while also quickly accessing your key audiences and maintaining campaign organization.

  1. HOW-TO
  2. Go to Compose. In Compose, select your desired Facebook pages in the Profile Picker.
  3. Create your Facebook Page Post and attach any desired assets, location, tags, etc.
  4. Select the Paid Promotion icon. Choose your preferred Ad account and Campaign. Select Target Audience, Reach and Post options.
  5. Select Save.

 

Promote Organic Facebook Posts from the List View and Week View of Sprout’s Publishing Calendar

You can now boost new and previously published organic Facebook Posts from the List View and Week View of Sprout’s Publishing Calendar to support new or existing campaigns while also quickly accessing your key audiences and maintaining campaign organization.

  1. HOW-TO
  2. Go to Publishing. Select Calendar. Select your preferred View (Week or List).
  3. Find and select your desired message.
  4. Select Options. Select Boost to open the Paid Promotion form.

 

August 16, 2018

Change Your In-App Language to French or Italian

Sprout now supports French and Italian as preferred text languages within the application.

  1. HOW-TO:
  2. Click on the Settings Menu.
  3. Go to Personal Settings.
  4. Under App Language select French or Italian.

Note: Translated content for French and Italian is limited to in-app text only. We do not currently offer Support or Help Center content in these languages.

August 14, 2018

Advanced Filters and Updated UI for the Query Builder in Sprout Listeners

The Sprout Listeners Query Builder has been updated to include a new advanced filtering section. This section makes it easy to refine searches around post-country, user country, nearby locations, verified users or tracked websites. 

  1. HOW TO:
  2. Select +New Listener under the Active Listeners drop down.

August 9, 2018

Add a Location to a Tweet from Sprout’s Compose

You can now add a location to your Tweets directly from Sprout’s Compose window to promote more traffic to your brand and create more opportunities to engage with your audience.

  1. HOW-TO
  2. Go to Compose. Select your desired Twitter profiles in the Profile Picker.
  3. Select the Location icon underneath any Tweet.
  4. Select Twitter as your network.
  5. Type ahead to search for your preferred location.

Add a Location to an Instagram and Facebook Post from Sprout’s Compose

You can now add a location to your Instagram Business and Facebook posts directly from Sprout’s Compose window to promote more traffic to your brand and create more opportunities to engage with your audience.

  1. HOW-TO
  2. Go to Compose. Select your desired Instagram Business or Facebook profiles in the Profile Picker.
  3. Select the Location icon underneath any Instagram or Facebook post.
  4. Select Instagram or Facebook as your network.
  5. Type ahead to search for your preferred location.

August 3, 2018

Publish Pinterest Content from Sprout’s iOS and Android Apps

You can now post Pins and create boards directly from Compose on Sprout’s iOS and Android apps. You can also schedule or queue Pins and view all Pins on the Calendar, in the Queue or as Drafts.

  1. HOW-TO
  2. Go to Compose. Select your desired Pinterest profiles in the Profile Picker.
  3. Enter your message text. Attach your preferred image.
  4. Tap the Pin Options icon to choose or create the Board. Set the destination URL.
  5. Tap Save.
  6. Tap Send Now, Schedule, Queue, or Draft as your preferred content delivery option.

Notify Users Tagged in Message Approval Comments with Sprout’s iOS and Android Apps

You can now opt-in to receive push notifications when tagged in internal comments within the Approval Activity feed on Sprout’s iOS and Android apps. Enable this notification for more efficient two-way communication.

  1. HOW-TO
  2. Go to Settings. Enter Message Approval.
  3. Select Enable Approval Notifications.

Pause All Scheduled and Queued Messages on Sprout’s iOS and Android Apps

You can now pause all scheduled and queued messages using a single action within the settings of Sprout’s Android and iOS apps. It will halt all outgoing content during times of crisis to exercise sympathy, re-establish content control or avoid the publishing of irrelevant content.

  1. HOW-TO
  2. Go to Settings. Select Pause All Messages.
  3. Select Stop scheduled & queued messages.

July 27, 2018

Like and React to Facebook Messages with Surfaced Actions

You can now ‘like’ and react to Facebook messages directly from the message action icons in your Smart Inbox. Once you’ve taken an action on a message, you’ll also see a persistent like or reaction icon that displays which profiles have liked or reacted to the message.

Note: Reactions are only available for wall posts; reacting to comments is currently unavailable in Facebook’s API.

Facebook Like and React

July 19, 2018

Take Action on Needs Approval Messages from the Week View of the Calendar

You can now view Needs Approval messages from the Week View of the Calendar for increased visibility into your publishing strategy. Save time and take action on outstanding messages more quickly.

  1. HOW-TO
  2. Go to Publishing. From the Calendar, select the Week view.
  3. From Filters, check Needs Approval as the message type.

 

 

UI Enhancements to Sprout’s Needs Approval Messages on the Week View of the Calendar

The Needs Approval Messages on the Week View of the Calendar have been enhanced to find key actions and information more easily. The visual updates include:

  • Network icons moved above message content
  • Time of publishing moved to upper right corner
  • Tag action moved to lower left corner
  • Needs Approval Activity Layer action placed in lower left corner
  • Compose actions menu in lower right corner

July 18, 2018

Publish Pinterest Content Directly from Sprout’s Compose

You can now post Pins and create boards directly from Compose to streamline your Pinterest publishing strategy. You can also view all Pins on the Calendar, in the Queue or as Drafts for a comprehensive look into your Pinterest strategy.

  1. HOW-TO
  2. Go to Compose. In Compose, select your desired Pinterest profiles in the Profile Picker.
  3. Enter your message text. Attach your preferred image.
  4. In the Pinterest Options section, choose or create a Board and set the destination URL.
  5. Select your preferred content delivery option.
  6. Select Send, Queue, Schedule or Save depending on your content delivery option.
pinterest-calendar-view

Publish Pinterest Content from Sprout’s Browser Extension

You can now post, schedule, queue Pins and create boards directly from Sprout’s browser extension for more efficient publishing to Pinterest.

  1. HOW-TO
  2. Hover over your desired image. Select Share to open Compose.
  3. In Compose, select your desired Pinterest profiles in the Profile Picker.
  4. Enter your message text. Attach your preferred image.
  5. In the Pinterest Options section, choose or create a Board and set the destination URL.
  6. Select your preferred content delivery option.
  7. Select Send, Queue, Schedule or Save depending on your content delivery option.
pinterest-compose-open

Measure Pinterest Content with Sprout’s Pinterest Profile Performance Report

You can now access a dedicated Pinterest Performance Report with an overview of key summary statistics, metrics across Pinterest profiles and sent Pins to examine your Pinterest marketing efforts.

  1. HOW-TO
  2. Go to Reports. Select Pinterest Reports.
  3. Select Pinterest Performance.
  4. To view key summary statistics, select Overview.
  5. To view metrics across Pinterest profiles, select the Profiles view.
  6. To view metrics specific to sent Pins, select the Pins view.
pinterest-reporting

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