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What’s New in Sprout

April 3, 2018

Auto-tag Quick Replies in the Bot Builder

Auto-tagging gives users the ability to apply and automate tags for Quick Reply messages in a bot workflow. By auto-tagging bot Quick Reply messages, users can easily sort and organize bot messages in the Smart Inbox and then measure performance in the Tags report.

  1. HOW TO:
  2. Click on a Quick Reply.
  3. Select tag(s).
  4. Click Save.

Multiple Scheduled Times for Drafts/Scheduled Messages from Compose on Sprout’s Mobile Apps

You can now add multiple post times to scheduled messages or drafts from within the Compose window of Sprout’s iOS and Android apps.

  1. HOW-TO:
  2. Enter Compose. Tap Send Now and select Scheduled or Draft from the listed options.
  3. Select Choose send date & time or your previously scheduled date and time. Then, select your desired posting date from the calendar. Once the date has been selected, select your preferred posting time.
  4. Enter Send Times. Select the + to add multiple scheduled times (optional).

Adjust the Location of Queued Messages from Compose on Sprout’s Mobile Apps

You can now adjust the location (first or last) of queued messages from the Compose window within Sprout’s iOS and Android mobile apps.

  1. HOW-TO:
  2. Enter Compose. Tap Send Now and select Queue from the listed options.
  3. Select Change to update the message to your preferred queue location.

March 29, 2018

Tag Inbox Messages from Sprout's Android App

You can now tag messages in your Smart Inbox using the latest version of Sprout’s Android app.

Tagging in Inbox - Android

March 28, 2018

Track Advocacy Metrics From Bambu Within Sprout Social

The Advocacy by Bambu Report surfaces key metrics from Bambu’s General Report inside Sprout’s report offering. Brands that use both Bambu and Sprout Social side-by-side can now authenticate their Bambu account within Sprout to access these metrics.

If you are a Sprout and Bambu customer, contact your Bambu rep to send authorization to view this report inside Sprout.

  1. HOW TO:
  2. From the Reports tab, select Advocacy Reports.
  3. Select Advocacy by Bambu.
  4. Select a specific Date Range to see metrics over a specific period of time.
bambu report product shot

March 27, 2018

View Ad Posts in the Facebook Sent Messages Report

The Sent Messages Report now includes Ad Posts from Facebook for a comprehensive view of published posts.

  1. HOW-TO
  2. From Reports, go to the Sent Messages Report.
  3. Choose Facebook.
  4. Filter Ad Posts to display metrics.

Add More Content to Your Chatbot Workflows

Sprout’s Bot Builder now supports the ability to add unlimited levels of Quick-replies and Auto-Responses in a conversational workflow. With this advanced functionality, you can introduce more detailed customer care paths and highly engaging marketing experiences that facilitate more in-depth chatbot interactions.

Drag & Drop Quick Replies in the Bot Builder

The ability to drag & drop Quick Replies is now available in Sprout’s Conversation Map. This UX update enables users to build and re-work chatbot content seamlessly. When you drag a Quick Reply, all of the content below each Quick Reply will move along with it.

  1. HOW TO:
  2. Place your mouse over the top section of each Quick Reply and drag.

March 22, 2018

Configure Asset Library Settings and Permissions

Users with Administrator permissions can configure text asset visibility and set Asset Library permissions for each user (available on Advanced plans).

  1. HOW-TO
  2. Click on the Settings gear menu and select Asset Library.
  3. Under Asset Visibility, choose to share your assets across all groups or limit them to the groups they are created in.
  4. Set permissions for each user to determine who can create or edit assets.
  5. Users with Viewer access (in addition to Can-Reply and/or Publish permissions) can insert assets in Reply and Compose.
  6. Users with Contributor, Collaborator or Admin access can add and edit new assets.

Create and Store Text Assets in the Asset Library

Store a library of text assets to insert when replying to incoming messages or in Compose posts, allowing you to stay productive and ensuring that your messaging stays on-brand.

  1. HOW-TO
  2. From Messages or Publishing, select Asset Library.
  3. Select Add Text. Enter the text asset name and message (You will be able to search on the text asset name field when inserting your reply).
  4. On the right side, choose an asset context (for a Saved Reply, select either Reply or Both Compose and Reply).
  5. Add tags (optional).
  6. Select Add Asset.
asset lib text snippet

Reply to Messages Using Saved Replies

Insert a saved reply when responding to a message in your Smart Inbox.

  1. HOW-TO
  2. Go to the Messages and select Reply on any message.
  3. When entering your reply, select the Insert Text icon to insert a saved reply.
  4. Type the text asset name or scroll down your list and choose your reply.
  5. Edit or personalize your message and select Reply.

Create a Saved Reply from the Reply Window

Create a saved reply on the fly when responding to a message in your Smart Inbox.

  1. HOW-TO
  2. Go to Messages and select Reply on any message.
  3. Type out the reply you’d like to save and select Insert Text.
  4. Select Add current reply to Asset Library. Your reply is added as a text asset and the name defaults to the first 30 characters.
  5. To edit the name, Asset Context and tags, go to Publishing > Asset Library and view the asset. Make edits and select Save Asset.

Insert Text Assets into Compose Messages

Create a message from Compose using text assets from the Asset Library.

  1. HOW-TO
  2. Select Compose.
  3. Choose the Import from Asset Library icon and select the asset(s) you’d like to insert. Your assets will be added in the order they are selected.

 

Insert Saved Replies from Sprout’s Mobile Apps

You can now insert text assets into replies from the newest version of Sprout’s iOS and Android apps.

  1. HOW-TO
  2. Add a saved reply to your Asset Library from Sprout’s web app and ensure that has either the Reply or Both Compose and Reply Asset Context.
  3. Reply to a message and select the Insert Asset icon below the reply window.
  4. Tap the reply you would like to insert.
Saved Replies Mobile

 

Saved Replies - Insert Reply

 

March 21, 2018

Bulk Scheduling

You can now quickly upload and schedule a large chunk of messages efficiently, receive emailed import status updates and easily find imported messages by adding existing or newly created tags.

  1. HOW-TO
  2. Go to Publishing. Once on the Calendar view, select the Import button at the bottom of the right panel.
  3. Select your desired profiles. Drag and drop or select the .CSV from your computer to begin importing messages.
  4. Choose your preferred date format (U.S. or International format).
  5. (optional) Add or create your desired tags for this import.
  6. (optional) Check the box to schedule messages as drafts on the Calendar.
  7. Select Start Import. You’ll receive emailed status updates once the import has completed.

Note: This feature is available for Professional and Advanced plans.

Bulk Scheduling Email

March 19, 2018

Delete LinkedIn Posts from Sprout’s Calendar List View and Smart Inbox

You can now delete LinkedIn posts directly from Sprout within the list view of the Calendar and the Smart Inbox.

 

March 16, 2018

Publish Directly to Instagram from Sprout's iOS and Android Apps

You can now publish directly to Instagram using the newest version of Sprout’s iOS and Android Apps. Select your Instagram Business Profile from the profile picker and add your image with a caption before publishing.

  1. Important Notes:
  2. Before publishing, please follow these two critical steps of converting your Instagram profile to an Instagram Business Profile and adding your Instagram Business Profile to Sprout.
  3. Due to API restrictions, you can only directly publish single-image posts. To schedule multi-image and Story posts, select a designated publisher to receive a publishing notification via the Instagram Scheduling Workflow.

 

 

March 14, 2018

Instagram Business Profiles Metrics Added to the Instagram Profiles Report

The Instagram Profiles Report now includes impressions, reach and demographics to better understand profile-level performance.

Instagram Business Profiles Metrics Added to the Group Report

The Group Report now includes impressions to better understand network-level performance and compare against other networks.

March 13, 2018

Auto-Saving in the Bot Builder’s Conversation Map

When making edits to a bot workflow, changes will be automatically saved every 90 seconds, greatly reducing the risk of users losing their work. This means that live bots will reflect any updates almost in real time– without having to click ‘Save’.

Toggle Bots On and Off From The Conversation Map

Users can toggle bots on and off from the Conversation Map within each individual bot.

  1. How To:
  2. From Bots home, click on the Bot card.
  3. Once in Conversation Map, toggle on or off.

March 12, 2018

Build and Save Custom Inbox Views

Inbox Views enables you to build and save custom inbox views using specific filter sets in the Smart Inbox (available with Professional and Advanced plans). Configure an inbox view by selecting network profiles, messages types and brand keywords you would like to view.

  1. HOW-TO
  2. On the left side under Your Inboxes, select Create New. (Alternatively, from the Smart Inbox select the profiles, message types, and/or brand keywords from the filter menu on the right that you want to see in your new inbox and select Save As).
  3. After choosing your new filters, click Save.
  4. Name the inbox view and select either specific people or everyone in your current group that will share the inbox view. Click Save.
  5. Edit the filters at any time by selecting Edit on the filter menu and choosing different filters and clicking Save.
  6. Delete the Inbox View from the icon at the top of the filter menu.
Inbox Views - View Inbox

February 28, 2018

Needs Approval Message Activity on Mobile 

Sprout users can continue to collaborate on-the-go using the Needs Approval Message Activity feed by editing, tagging and commenting on messages directly from Sprout’s iOS and Android apps. This update also includes the ability to view or post internal comments for more convenient team collaboration.

  1. HOW-TO
  2. From the Publishing tab, enter Approval.
  3. Select a message from the feed.
  4. Select Edit to revise the message.
  5. Select Tag to create or add tags to the message. Post an internal comment (optional). 
  6. Enter the Comments & Activity feed to view previous activities or comments. 

February 26, 2018

Collapse and Expand Conversations in the Bot Builder

Users can now focus in on certain conversations in the Bot Builder with the ability to collapse and expand chatbot workflows underneath any Quick Reply. When collapsed, messages will form a stack and a number will appear indicating how many messages exist within that stack. Note: This number includes the Quick Reply plus all the messages beneath it.

  1. HOW TO:
  2. Hover on the line underneath a Quick Reply.
  3. Click the carrot to collapse.
  4. Click the carrot again to expand.

February 22, 2018

Mark as Complete from Reply with Sprout’s Mobile Apps

You can now automatically mark messages as complete when replying on Sprout’s Android and iOS apps. When replying to wall posts and comments, ensure the Complete on Reply icon (next to the camera icon) is selected before sending.

 

UI Enhancements to Sprout’s Mobile Twitter Detail View

The Twitter Detail Views for replying to tweets on iOS and Android have been enhanced to better align with the view and reply experience across all networks. The updated UI includes in-line actions for all Twitter posts.

 

February 21, 2018

Videos in the Asset Library

Sprout users can now upload videos into the Asset Library for faster sharing and locating approved or frequently-shared video content across teams.

  1. HOW-TO:
  2. Go to Publishing and enter the Asset Library.
  3. Select + Upload Video and choose desired videos from your device.
  4. After the upload is complete, update Asset Details and select Add Asset.

Note: Sprout’s Asset Library supports .MOV, .MP4. and up to 1.75 GB. per video upload. Please see this article for more information about the Asset Library. For tips about uploading media across social networks, check out this guide.

 

February 15, 2018

Enhanced Visualization & Usability for Bot Builder’s Conversation Map

Sprout’s Bot Builder has been updated with a new UI that enables users to better understand the exact workflows created with Quick Replies and Auto-responses, as well as zooming and panning functionality within the conversation map. With these enhancements, users can better visualize and add-on chatbot messages to support multi-level workflows.   

  1. HOW TO:
  2. From the Conversation Map, access the screen controller on the left-hand side.
  3. To pan the screen, use either your mousepad or the arrows in the controller.
  4. To zoom in and out, use either the mousepad (pinch) or the slider and +/- in the controller.

Note: To quickly, get back to the last message you’ve added, click the Home button in the center of the controller.

February 12, 2018

Data Added to Sent Messages Report CSV for Instagram

Impressions, reach, video views, saves, engagement rate (per impression) and engagement rate (per person) for Instagram Business Profiles have been added to the CSV export of the Sent Messages Report.

February 6, 2018

Twitter Direct Messages in Discovery

Due to some changes with Twitter’s API, Twitter Direct Messages will no longer show up in the Conversed with and Have mentioned you sections in Discovery.

February 1, 2018

Export Inbox Message Data from the Sidebar Gear Menu

Exporting incoming messages from the Smart Inbox using Inbox Export (Advanced plan) has now moved. Previously the Export button was located at the bottom of the right sidebar, and it can now be found in the gear menu at the top.

  1. HOW TO:
  2. Configure the Smart Inbox to show only the messages you’d like to export.
  3. On the right bar, click the gear menu and click Export Inbox.
  4. Choose a date range by clicking on the calendar or selecting a preset date range.
  5. Enter up to 25 email addresses.
  6. Click Send.
  7. Click Close.
  8. Once you receive the email, click Download to download the CSV file.

Note: The exported file may contain confidential or other sensitive information so please be mindful of who you send it to.

January 31, 2018

UI Update & Filtering for Bots Home

Bots Home has been enhanced with a new UI and the ability to filter chatbots by Twitter or Facebook profiles and by bot status (online and offline). With this update, users can better organize chatbots for multiple profiles.

  1. HOW TO:
  2. From the right-hand navigation, select the profile and/or status you’d like to view.