Monitor & Engage with Instagram Mentions in the Smart Inbox

You can now see and engage with messages containing @mentions of your profiles in the Smart Inbox. These messages include any time your profile is @mentioned in a publicly available comment or caption. Mentions can be accessed on Sprout’s web, iOS and Android apps. 

Note: This feature is supported for Instagram Business Profiles only. Learn how to convert and reconnect your profile as a business profile here.

  1. HOW-TO:
  2. From the Smart Inbox, select one or several Instagram profile(s) from the Profile filters in the right bar.
  3. Select the Mentions Instagram message type filter. You’ll now begin to see messages in which your profile was mentioned in the comment or caption.