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How social listening powers real connection with your customers

If you think connection is a soft skill, consider this: 76% of consumers are more likely to buy from a brand they feel connected to over a competitor. It pays to understand your audience.

This is your in-depth guide to using social listening to anticipate customers’ needs and stay a step ahead of the competition. Dive into conversations happening right now to build better brand awareness and loyalty for the long haul.

Discover real brand examples that reveal how any organization can use listening to:

  • Uncover emerging trends and measure consumer sentiment
  • Analyze conversations to better understand their target audiences and competitors
  • Extract insights across multiple platforms to inform and elevate overall business strategy
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