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Customer Care

Learn how to deliver responsive and tailored customer experiences on social, with thoughtful content to help you handle your business with care.

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Categories
- Customer Care
- Review Management
How 3 top brands provide social media customer service and support
Published on December 14, 2022 Reading time 9 minutes
Categories
- Customer Care
- Customer Experience
Why you need to speed up your social media response time (and how)
Published on June 24, 2020 Reading time 7 minutes
Categories
- Customer Care
- Customer Experience
9 Ways to build customer relationships with social media
Published on June 20, 2022 Reading time 6 minutes

All Customer Care

Categories
- Customer Care
- Social Media Strategy
The state of social media 2023: Business leaders weigh in on what’s next
Published on May 16, 2023 Reading time 4 minutes
Categories
- All Industries
- Customer Care
How to make customer service efficiency an org-wide priority
Published on April 24, 2023 Reading time 5 minutes
Categories
- Customer Care
- Sprout in Action
Elevate your support with social media customer service software
Published on April 17, 2023 Reading time 4 minutes
Categories
- Customer Care
- Social Media Strategy
The complete guide to chatbots for marketing
Published on April 6, 2023 Reading time 20 minutes
Categories
- Customer Care
- Social Media Analytics
The social media customer service metrics that experts measure
Published on March 16, 2023 Reading time 7 minutes
Categories
- Customer Care
- Social Media Strategy
Customer service chatbots: How to create and use them for social media
Published on March 15, 2023 Reading time 9 minutes
Categories
- Webinar
- Community Management
Masterclass: How to Prepare Your Brand for a New Era in Social
Categories
- Customer Care
- Customer Experience
4 tips for managing customer data end-to-end (and how social media can help)
Published on February 13, 2023 Reading time 6 minutes
Categories
- Webinar
- Competitive Strategies
How to Build the Case for Social Media Investment in a Tight Economy
Categories
- Customer Care
- Customer Experience
How to make your brand customer-centric (& top examples)
Published on January 30, 2023 Reading time 7 minutes
Categories
- Customer Care
- Review Management
How 3 top brands provide social media customer service and support
Published on December 14, 2022 Reading time 9 minutes
Categories
- Customer Care
- Leveling Up
How the Sprout Social Salesforce integration strengthens your team
Published on December 6, 2022 Reading time 8 minutes
Categories
- Customer Care
- Other Platforms
16 unexpected ways to use WhatsApp for business
Published on November 30, 2022 Reading time 10 minutes
Categories
- Customer Care
- Facebook
The social media customer service statistics brands need to know in 2022
Published on October 27, 2022 Reading time 7 minutes
Categories
- Customer Care
- Social Media Strategy
Twitter for customer service: 7 pro tips and examples
Published on October 19, 2022 Reading time 7 minutes
Categories
- Customer Care
- Retail
Season’s greetings: Retailers can expect 18% more social messages during the holidays
Published on October 18, 2022 Reading time 5 minutes
Categories
- Webinar
- Customer Care
Reactive to Proactive: Evolving Your Social Customer Care [Webinar]
Categories
- Customer Care
- Customer Experience
The public apology: 9 ways to say we’re sorry (sincerely) from the brand account
Published on August 3, 2022 Reading time 10 minutes
Categories
- Template
- Customer Care
30 Direct Message Examples to Guide You Through All Social Media Scenarios
Categories
- Customer Care
- Other Platforms
Top 10 social media apps and sites in 2022
Published on July 18, 2022 Reading time 6 minutes
Categories
- Webinar
- Customer Care
Social Media Team Expansion: Staffing Strategically with Freelancers [Webinar]

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