O marketing de rede social evoluiu de apenas algumas marcas fazendo uso para uma parte integral da estratégia de marketing de cada empresa. A questão já não é se a sua marca deve estar nas redes sociais ou não, mas como você pode usar melhor sites como o Facebook, Twitter e Instagram para expandir seu negócio.
Escolhendo suas redes sociais
Se o marketing de rede social não tem funcionado para você, pode ser que você esteja se concentrando nos canais errados. Defina a sua estratégia para o sucesso, escolhendo as melhores redes sociais para a sua marca.
O primeiro erro que muitas marcas cometem é acreditar que precisam estar em todos os lugares. Cobrir o máximo de terreno possível parece ser uma boa ideia, mas a realidade é que provavelmente você vai acabar se propagando, mas sem força. Uma abordagem melhor é se concentrar em duas ou três redes sociais, e se comprometer a expandir esses perfis o máximo possível.
Antes de começar, realize nosso teste abaixo para encontrar a rede que melhor se ajusta a sua marca, com base em dados demográficos e no tipo de conteúdo que você compartilharia.
Certifique-se de que você pode fornecer valor para cada rede que você aderir. Inscrever-se na nova rede social em alta só para ter uma conta praticamente não vale nada. Escolha plataformas de rede social nas quais você possa participar ativamente e criar conteúdo de forma consistente.
Após afunilar suas redes visadas, clique em qualquer aba abaixo para saber como ter sucesso.
Twitter is one of the first social networks businesses start with. It's simple to setup, has a large audience and is more developed than newer platforms.
Possibly the biggest challenge companies face with Twitter is figuring out a way to stand out on such a noisy network. Thousands of Tweets are sent out every second, so capturing the attention of your followers can be difficult.
How Social Media Marketers Use Twitter
Twitter is an amazing resource for content discovery. When people want to know what’s going on in the world or search for content on a particular topic, they go to Twitter. As a result, one of Twitter’s main uses for marketers is curation. Twitter makes it easy to share content with the masses, which makes it perfect for marketers.
The other way businesses and social media marketers use Twitter is for communication. Twitter succeeded because it connects consumers with their favorite brands. Instead of sending out thousands of paper surveys or forcing customers to complete online forms, you can head to Twitter to see how customers feel about your brand. It's the top network for social customer service because users can communicate in real time.
Quick Twitter Stats
monthly active users.
of Twitter users will buy from a brand they follow.
lift in customer satisfaction for companies using Twitter for customer service.
of consumers are likely to recommend a brand after receiving friendly service.
of users surveyed by Twitter reported they had taken action after seeing a brand mentioned in Tweets.
of Twitter users have mentioned a brand in a Tweet.
What to Share
You can Tweet your blog posts, articles from around the web, industry news and more. The key is to share content that’s valuable to your audience. You can also share content that promotes your business, but do it sparingly.
If you're lost on what to share, take a look at your competitors. What type of content do they share? Use that as a starting point to build your own strategy. Also keep in mind a majority of your Tweets should be conversational rather than broadcasts. The most effective way to grow your Twitter account is to engage with others.
Keys to Success
Since Twitter moves quickly, you need to Tweet consistently or your followers will forget about you. Most of your followers won’t see your Tweets when you first share them. This means you need to Tweet multiple times throughout the day to increase your visibility. Avoid long periods of inactivity so your profile looks up to date at all times.
According to Twitter, including photos in your Tweets can boost Retweets by 35%. Adding videos can increase them by 28%. In addition to using visuals directly in your Tweets, it’s a good idea to setup Twitter cards on your site as well. Whenever you share a link to your blog post, a featured image will be included in the Tweet to make it stand out.
Use your social media dashboard to schedule Tweets ahead of time. This will allow you to Tweet outside of regular business hours and keep your timeline active throughout the day. If your brand is new to Twitter, you can’t afford to go days without Tweeting because you forgot. When you’re building your initial following, being active gives people a chance to build familiarity with you.
Twitter is all about communication. Reply, like and Retweet other people as often as possible. Engaging will put you on users' radar who otherwise wouldn't have any idea who you are. Whenever you like, mention, Retweet or reply to someone, they receive a notification. They’ll see your Twitter handle in the notification and hopefully click through to view your profile.
Nobody wants to follow dull accounts. Even if you’re Tweeting on behalf of your company, it should still feel human. Entertaining Tweets entice people to keep following you. In addition to being famous, many celebrities engage on Twitter successfully because they’re entertaining. You don’t have to go on rants like Kanye West, but infusing your personality into your Tweets can go a long way.
We hate to bring up Twitter’s fast pace again, but it’s a reality. You need to be up to date on what’s happening in Twitter world such as trending topics and popular hashtags. Spend time each day looking through what’s trending topics and think of ways to join conversations even if they aren’t completely related to your industry.
Growing your Twitter audience revolves around your ability to engage and share great content. There are no tricks or gimmicks, but these tactics will get you on the right track:
Optimize Your Profile
The purpose of your profile is to showcase what your business is all about. It could be the first time someone sees your brand on Twitter, so you want to make a lasting impression. Fill out your profile completely including an enticing bio that tells people what your business does.
When you first sign up for Twitter, you’ll get a list of suggested people to follow. Most of these accounts are celebrities or not specific to your industry. Instead of limiting yourself to these, look up influencers within your industry and follow them. Engage with users on this list at least once a day.
Join Twitter Chats
Twitter chats are organized group conversations where a host asks a series of questions to participants. Twitter chats are a great way to network with new people because everyone is there to engage. You can also stand out by hosting your own Twitter chat. Find two or three active Twitter chats and participate in them this week.
Since Twitter can be a little noisy, it’s easy for your Tweets to get overlooked. Twitter Ads let you promote your Tweets so they’re seen by more people than you can reach organically. If you have the budget, create your first Twitter Ad and run it for at least one week.
A good way to grow your Twitter audience is through mentions from other accounts. You can get mentions by building relationships and networking, as well as guest blogging on other sites. When the host site shares your guest post, they may mention your Twitter handle, which gives you great exposure. Find blogs within your industry with an active Twitter following, reach out to them and try to land at least one guest post for the month.
Hashtags make it easier for people to discover your Tweets when searching for specific topics or keywords. Make a list of the top 5-10 hashtags in your industry and schedule at least two Tweets a day that incorporate them. Limit yourself to one hashtag per Tweet.
Metrics to Track
The number of times your Tweet appeared in a user’s search or feed.
The number of people who have visited your profile.
The number of times you have been tagged (@username) by other users.
Tweets Linking to You
The number of Tweets attributed to you in Tweets that include a URL.
Your Tweet’s engagement (link clicks, Retweets, likes and replies) divided by the number of impressions.
The number of visitors your website receives from Twitter. You can track this in Google Analytics.
Advertising on Twitter
Twitter Ads allow brands to reach a wider audience than they can reach organically. Instead of fighting to get your message seen, you have the ability to choose the audience you want your sponsored Tweets to be displayed to. But if you're not careful, your campaigns can quickly become a money pit. Follow these tips to run a successful campaign on Twitter Ads:
- Decide on a goal: Do you want to get more followers, drive traffic or generate leads? Your goals will determine what type of ads you run on Twitter.
- Use a proven Tweet: Why start from scratch? If you have a recent Tweet that picked up some traction, put it in front of even more people with a promoted Tweet campaign.
- Pick the perfect audience: The more targeted your audience is, the better your ads will perform. Instead of trying to select the largest audience possible, filter down to users most likely to resonate with your ad.
- Test: One ad isn't enough to determine whether or not Twitter Ads is working. You need to experiment and test different variations of your ad creatives. Adjust the copy, image and audience to find the sweet spot.
Brands to Learn From
- Responds to customer issues quickly.
- Created a customer commitment team to handle support issues on Twitter.
- Increased its followers from 500,000 to over 1 million in three months. (source)
- Includes eye-catching images in its Tweets.
- Launched #AskOrbitz Twitter Chat to engage with followers.
- Started a friendly Twitter feud with rival Priceline that earned massive media attention. (source)
- Uses an authentic and conversational tone in its Tweets.
- Understands its audience on Twitter and caters its content to them.
- Captured the attention of millennials on Twitter with its #watchthestove mixtape campaign. (source)
Facebook is the largest social network, so it makes sense that over 50 million businesses have signed up. Most brands made the initial step of setting up an account, but with shrinking organic reach and a tricky algorithm, many are fighting to stand out and make Facebook work for them.
How Social Media Marketers Use Facebook
The way businesses use Facebook has changed over the years as new features have been released. Aside from sharing articles, Facebook is great for lead generation through ads and video marketing.
Community building is also an important aspect of social media marketing. Facebook Groups are a great way to get started with this. You can make interest groups for your industry, or brand specific groups like our #SproutChat Facebook group.
Remember that it's critical to know how your audience uses Facebook. Most people use it as a way to interact with friends and family. A lot of interesting and entertaining content is shared on Facebook as a result. Creating Facebook-specific content is a great way to improve your chances of success.
What to Share
Due to Facebook's algorithm, it's difficult to get a lot of organic engagement from simply posting to your timeline. To expand your reach, you need to get other people to share your post with their friends as well.
To do this, the posts you share on Facebook should be "viral" in nature. For instance, list posts, DIY tips and how-to articles tend to perform well. These types of posts usually entice people to share because it's entertaining and engaging. When you're coming up with content ideas for your blog, think of topics you would share on your personal Facebook page and incorporate them into your schedule.
Keys to Success
Image posts get 179% more interactions than the average Facebook post. Although Facebook wasn't built on visuals like Instagram or Snapchat, it has become an important part of the network.
Monitor Facebook Insights
Facebook Insights gives you valuable data about who your audience is, what content they're engaging with and how your page is performing.
Facebook video has exploded recently. Users have watched over 100 million hours of video on Facebook. Videos even outperform photos on the social network. Videos also have 135% greater organic reach than photos. If you want to capture the attention of Facebook users, start using videos.
Don't Be Afraid to Pay
Everyone knows Facebook's organic reach is down. Many of the companies that have had continued success are using Facebook Ads to improve their reach. Facebook Ads are a great option because you get in-depth targeting and the cost is affordable for most businesses.
Tag People & Brands
This is a quick tactic most brands completely overlook because it's not as common as Twitter's mention feature. However, you can tag people and pages on Facebook. They'll receive a notification and may come and engage on your post. Choose a week to share blog posts from 5-10 sites in your niche industry with a Facebook presence. Tag their Facebook page in your status update by typing @ and the page's username on Facebook. You can also tag Facebook Groups or individuals.
Comment on Other Pages
Who says you can only post to your own page? Facebook allows brands to comment and reply on other posts, which is an awesome way to engage and spread awareness for your company. Find pages in your industry that post regularly and comment on at least one post every day. Instead of leaving generic comments like "cool," take a couple of minutes to write a genuine comment that adds to the conversation.
Target Organic Posts
Most marketers are aware of Facebook's great ad targeting, but did you know you can also target your organic posts as well? Sprout Social lets you target who your posts are displayed to based on:
- Relationship status
- Educational status
Narrowing your audience allows you to share content that's filtered down to your target demographic.
Use Your CTA Button
In 2014 Facebook unveiled a new call-to-action button for businesses. The button appears on your timeline and you can choose from seven different messages such as "Contact Us" or "Sign Up." Unfortunately there are several businesses that haven't taken advantage of this feature yet. If you're one of them, add a Facebook CTA button to your page.
Metrics to Track
The number of unique people that have seen your page's posts.
The number of people who have liked, commented, shared or clicked your posts.
The number of times posts from your page are displayed, regardless of whether or not they were clicked.
The number of people who have unliked your page.
The number of Likes your page has received that are not a result of paid campaigns.
Average % Completion
The portion of a video viewed in an average watch session.
Advertising on Facebook
Facebook has the most robust advertising platform of any social network. It offers advanced targeting, retargeting, custom audience building and much more. The affordable prices make it perfect for companies of any size from small businesses to agencies or enterprise. Improve your chances of success with these tips for Facebook Ads.
- Split test: Facebook Ads makes it easy to create duplicates of your existing ad creatives and edit the headline, copy or image. You can group similar ads together and compare the stats for each variation.
- Choose your image carefully: The image you use in your ad is arguably the most important part. It needs to catch the eye of people browsing Facebook who can sometimes be blind to ads and banners. Avoid using colors like blue, grey and black because they can blend in with Facebook's brand colors.
- Retarget: If you want to dramatically increase the click-through rate of your ads, start retargeting. Retargeting uses a tracking pixel to allow you to display ads to people that have visited your website in the past. Since these visitors are more familiar with your brand, they are 70% more likely to convert with you.
- Analyze: In addition to analyzing which ads perform better, dig deeper and look into which device types convert the best and which demographics have the most success. Use the data to adjust the target audience for your current and future campaigns. Having a more targeted audience will improve your CTR and ultimately drive down your costs.
Brands to Learn From
- Highlights its T-Shirt designers by featuring their designs on its Facebook cover.
- Uses images and videos to keep the page visually appealing.
- Grows its Facebook page by encouraging designers to promote their own designs to their friends. (source)
- Uses Facebook video to creatively showcase its product.
- Its feed is filled with bright and colorful images and video thumbnails that capture your attention.
- Ran a Facebook Ad campaign that reached 30% of Germany’s online population and outperformed its own TV campaign. (source)
- Posts consistently.
- Uses eye-catching photos in the feed.
- Increased Facebook clicks 8.5 times with a boosted post campaign. (source)
Instagram has quickly turned into a top choice for companies looking to establish their brands on social media. Although it's missing some features such as clickable links in posts, it has the highest engagement of any social media platform. If Instagram isn't a part of your social media marketing strategy, you could be missing out on a huge opportunity.
How Social Media Marketers Use Instagram
One of Instagram's key differentiators is its focus on keeping users within the app. Other networks like Facebook, Twitter and Pinterest rely heavily on users curating content from blogs and other websites. With Instagram the bulk of the content lives within the app.
Therefore most marketers use Instagram for branding and as an additional platform for content creation.
What to Share
Instagram is the perfect network for content that showcases your brand identity. When someone looks at your Instagram profile, they should get an idea of your company culture and your brand stance. Post pictures of company outings, work being done and other "behind the curtain" content that help customers feel a connection to your brand.
Keys to Success
People don't go to Instagram to read articles. They use the app to be entertained and pass the time. Your Instagram posts should fulfill that need. The challenge is determining what qualifies as entertaining. Take a look at what your competitors post to get an idea of what resonates with your audience.
Don't Make It All About You
Every post shouldn't be about your products, services or brand. It sounds counterproductive, but the reality is people don't want to only see your business. Share user-generated content, images about trending topics and other images or videos unrelated to your company.
Instagram Videos generate more comments than images. Integrate more videos and Instagram Stories into your marketing strategy to drive engagement and connect with your audience.
Creativity will set your brand apart on Instagram. As Instagram continues to become more competitive, you need to think outside the box to stand out.
Find Your Industry's Top Hashtags
Hashtags are one of the quickest ways to get more exposure for your Instagram posts. But you have to use the right ones. Stringing random hashtags together in your Instagram captions isn't going to be as effective as taking a more strategic approach. Think of keywords related to your business, and see how many times the hashtag for it is mentioned by searching Instagram. You can also look at the hashtags your competitors are using to find more ideas. Put the top hashtags in a file you can access on your phone or computer. When you have a relevant post, you can quickly copy the hashtags over into your caption.
Write a Compelling Bio
A lot of brands treat their Instagram bio as an afterthought. They'll type up a quick sentence, link to their website's home page and move on. However, your bio is the first impression people will have of your brand on Instagram, so spend more than two minutes on it. Your bio should accurately explain who you are and what you do, personify your brand and target your ideal followers.
Regram & Tag Influencers
Get on the radar of established brands and influencers on Instagram by sharing (regramming) their content and tagging them. When you tag other brands in your captions or comments, they'll receive a notification showing them they were mentioned and who mentioned them. Sometimes they may be tempted to to visit your account, especially if you're consistently tagging them in your posts. Make a list of influencers in your industry and come up with post ideas that will allow you to mention them. A popular option is to make a quote image of something they said and credit them in your caption.
Metrics to Track
The number of comments on your posts.
Most Engaged Hashtags
The hashtags you use that earn the most likes and comments.
Engagements per Follower
The average number of engagements you're receiving per follower.
Engagement per Media
The average number of engagements you're receiving per post.
How many new followers you've gained.
How much traffic is coming from your Instagram posts or profile. You can find this in Google Analytics.
Advertising on Instagram
Instagram's advertising platform (Ads on Instagram) works through Facebook Ads. That means you have access to many of the same amazing features you have with Facebook such as advanced targeting and analytics. However, keep in mind Ads on Instagram is still fairly new so users are still getting acclimated to seeing sponsored posts in their feed. Still, the native look and feel of Instagram ads makes them far less intrusive and disruptive than traditional ads.
- The picture is everything: Instagram is all about visuals. The more captivating your image is, the more likely a user is to ignore the "Sponsored" message and focus on your content. To make your images more eye-catching, use vibrant colors that stand out instead of flat colors that blend in with the app.
- Pick a hashtag: Ads are great for pushing a branded hashtag when you have a relatively small following. The people that see your ad but aren't already familiar with your brands might start to pick up on your branded hashtag and use it. Instead of doing #yourcompanyname, make your hashtag a tagline that can launch a movement like Nike's #justdoit.
- Capture leads: Ads on Instagram is about more than just getting new followers. You can actually use ads to generate new leads. Unlike regular Instagram posts, sponsored messages give you the ability to add a clickable call-to-action in your posts. Use this to push traffic to a landing page where you can capture their email address. Just make sure your landing page is mobile friendly because people will be viewing it on their phone or tablet.
Brands to Learn From
- Shares content that matches its company culture.
- Uses its profile link to promote its latest campaigns.
- Implements UGC through its #DogsofWeWork contest and other campaigns to expand its reach and connect with customers. (source)
- Uses a consistent color scheme in its pictures to create a cohesive Instagram feed.
- Encourages followers to engage with posts through the 5 Miles Face-Off series.
- Launched a photo ad campaign that generated 300,000 new installs with a 30% lower cost per installation than its other online channels. (source)
- Consistently asks followers to leave a comment or tag a friend, resulting in massive engagement.
- Every image Foundr shares is branded with the company logo so it gets credited if someone Regrams it.
- Grew its following from zero to over 10,000 followers in two weeks. (source)
Before Instagram and Snapchat dominated the visual social network space, Pinterest was the go-to platform for sharing images. Although it slowed down a little after the explosion of Instagram, Pinterest is still a highly-used platform with plenty to offer for social media marketing.
How Social Media Marketers Use Pinterest
Pinterest is a great option for certain industries. Since its main demographic is women between the ages 18-29, companies in the fashion, retail, DIY and other visually-driven industries have seen great success.
Pinterest is unique because many brands use it to directly drive sales. Pinterest added several features to make it easier for online retailers to showcase their products. As a result, the process of going from viewing a pin to making a purchase is more efficient.
In addition to driving sales, marketers also use Pinterest for content promotion. Pinterest's grid layout allows you to create eye-catching images to promote each piece of content on your site. Combining Pinterest's highly engaged audience with a great featured image is an excellent way to get new traffic to your site.
What to Share
Similar to Instagram, Pinterest is all about your images. You can add text description to your pins, but your main focus should be on your visuals. That means creating custom graphics using tools like Canva and Landscape. If you take a look at Pinterest, you'll notice a few popular trends such as overlaying text on images and using high-quality photographs.
If you sell physical goods, pin pictures of them being used instead of just a generic product shot. Your images will be competing with dozens of others that are displayed on a user's feed or search results.
Keys to Success
Don’t Include Faces
After examining over 500,000 pinned images, Curalate found pins without faces receive 23% more repins than those with faces. That doesn't mean every image you pin should be faceless, but get a healthy mix of photos with and without them. Use it as an opportunity to pin product photos or custom graphics.
A Georgia Tech University study researched the most commonly used words on Pinterest. The phrase "DIY" was found to be the most popular, which is why many craft bloggers have been successful on the platform. Think of content ideas related to your brand or industry that could translate well to a DIY post.
Use Rich Pins
Rich Pins are extra details added within your pins to give more insight. There are six types of Rich Pins you can use: app, movie, recipe, article, product, and place. Research from Shopify showed pins with prices receive 36% more likes on average. Use them to encourage users to take action on your pins.
Make More Boards
Most brands don't create enough boards. The idea of having 20 boards may seem crazy at first, but it can actually help you grow your following. According to research from the University of Minnesota on what makes a Pinterest user popular, the number of boards was ranked as the third most important feature.
Pin Original Pictures
Using Pinterest to curate images from around the web or Re-pinning content from other users is a very popular tactic. It helps your brand fill up your boards and allows you to post more frequently. However, pinning original content can help you stand out and get more Re-pins for your own Pinterest page.
You can make boards public so other users can pin on them as well. Invite bloggers or other businesses in your industry to contribute to a collaborative board to get more exposure and network. Only do this for a select few boards though. The majority of your Pinterest boards should be open just to you.
Create Featured Pins for Blog Posts
Pinterest is an ideal platform to promote your content. If you have a blog post you think will resonate well with Pinterest users, create a custom image to promote it. Write out a brief description, engaging headline and pin it.
Host a Pinterest Contest
Pinterest contests allow you to quickly grow your following. There are several ways to host a contest, but one of the most common approaches is to push people to make UGC. You can ask participants to create a board and pin images with your contest hashtag. Or you can create a group board with pins from all the participants.
Pinterest's search feature is more robust than most social networks. Treat your pins like you would treat a blog post you want to rank for in Google. Come up with a keyword you want to target and include it in the description and title of your pin.
Metrics to Track
Average Daily Impressions
This is the average number of times your pins appear in users' feeds.
The number of repins a pin received.
The average number of repins you receive per pin.
The number of unique visitors that have seen your pins.
The number times a pin was clicked.
How many visitors your website is receiving from Pinterest.
Advertising on Pinterest
Pinterest ads don't get the same attention and notoriety of other social media advertising platforms, but it's definitely a powerful resource to have at your disposal. With plenty of case studies to back its effectiveness, any brand on Pinterest can use Promoted pins to accelerate their progress.
- Choose the right keywords: Since Pinterest users rely heavily on the search feature, you're can target your Promoted Pins based on keywords. You have the option of adding over 100 keywords to your campaign so you'll need to be careful about not overdoing it. Pick keywords that describe your pin, not necessarily just keywords you want to rank. This will keep your ads relevant and improve conversions.
- Promote evergreen pins: You don't have to limit your promoted pins to one-off promotions. Instead, use evergreen pins with no expiration date. Just like normal pins, your promoted ones can be repinned and shared. Use promoted pins to boost some of your best performing blog posts so the pin will live on even after you stop the ad campaign.
- Add a CTA: If you take a look at pins being used to promote a blog post, you'll notice a majority don't have any call to action. They generally have a nice looking image, the blog post title in the description a a link to the article. There's nothing to compel people to take action outside of linking to your post. For your promoted posts, take the extra steps to include a CTA like "Click here to learn more."
Brands to Learn From
- Uses analytics and data to help decide what to Pin next.
- Installed Pin-it buttons on Etsy.com to make it easy for people to Pin products to their own board.
- One Etsy seller used Pinterest to increase sales per week by 20%. (source)
- Uses long, vertical images to help Pins stand out on Pinterest’s grid layout.
- Pins images that have performed well on other online platforms and ad campaigns.
- Used promoted Pins to generate 40% higher conversion rate than similar channels. (source)
- Jetsetter teamed up with Turks & Caicos to create a group board, which expanded their reach on Pinterest to a new audience.
- Uses its Facebook page to promote the Pinterest profile.
- Hosted a Pin it to win it contest that increased the website’s pageviews by 150%. (source)
Snapchat is the newest player in the social media app world. Marketers are still figuring out the best use for the video sharing network, but there's more than enough reason to make it a priority in your social media marketing strategy.
One of the challenges of Snapchat is the temporary nature of the content. After a day, your Snapchat stories are removed from the app unless you save them elsewhere. It forces brands to get creative and come up with new ideas each day.
How Social Media Marketers Use Snapchat
Snapchat is primarily used for branding purposes. Since the network is entirely mobile and visually based, you don't have some of the perks of other networks. For example, you can't link back to your site or share full articles. Therefore, most companies use it as a platform to connect with their audience.
The main feature of Snapchat for business is stories. This allows you to string multiple Snaps together and create a "story."
What to Share
There are plenty of options for what content to share on Snapchat. Some brands like to give a behind the scenes look at life at the company. Others share coupons and flash sales to take advantage of the temporary nature of the app.
Snapchat is for entertainment. Mentioning products or promotions is fine, but you have to do it in a way that's not a blatant advertisement. Otherwise people won't stay engaged.
Keys to Success
Snap in the Moment
Part of the beauty of Snapchat is it allows you to capture moments as they happen. Instead of trying to plan everything in advance, be on the lookout for candid moments worth snapping.
Create a Storyline
If you want to keep people consistently engaged with your brand on Snapchat, come up with storylines for your stories rather than just combining several random photos and videos. Your followers will have an urge to see what happens next.
Enable Story Replies
Story replies allow users to directly reply to one of your brand's stories by swiping up on their screen. Story replies allow you to better engage with your audience and try creative techniques like Q&A sessions, contests and giveaways.
Work With Influencers
Unlike many social networks, the top Snapchat accounts aren't businesses and celebrities. The most followed accounts are often social media stars and everyday people that create entertaining stories. Top brands and agencies realize this and are using it to their advantage. You can do the same by linking up with influencers with a large following and letting them take over your Snapchat account for a day. Their followers will rush to your account to see what's being snapped, which can quickly grow your audience.
Since Snapchat content has an expiration date, it's the perfect channel to offer limited time offers and deals. Occasionally, make a snap offering an exclusive discount for your Snapchat followers. The key is to only promote it on Snapchat so it entices customers to follow you there.
Metrics to Track
Unfortunately Snapchats statistics are somewhat limited right now and there is no built-in analytics dashboard yet. If you want to track your historical data, you'll have to do it manually. But here are the main two metrics to monitor.
The number of views your snaps or stories have received.
How many times people have taken a screenshot of your snaps.
Advertising on Snapchat
Snapchat's advertising platform is still in its infancy stage. It was only available to a few companies during the initial launch. More companies have joined, but it's still not an open platform. If you want to test out Snap Ads, you'll have to apply online. Every ad is manually reviewed by Snapchat. This makes the costs are significantly higher than other social media advertising platforms, which creates a larger barrier to entry.
However, initial tests for Snap Ads look very promising. According to Snapchat, the swipe-up rate for Snap Ads is 5 times higher than the average click-through rate for comparable platforms. For brands looking to reach a younger demographic, Snap Ads could be a viable option. The app is used by 41% of 18-34 year olds in the US.
Brands to Learn From
- Creates recurring Snapchat series like “Desk Job” to keep followers anxious for the next story.
- Uses its larger social media accounts to help grow the Snapchat following.
- Released its first Snapchat exclusive set of glasses, only available to its followers. (source)
- Creates high energy snaps aligned with its brand and audience.
- Encourages fans to create UGC through its sponsored filters.
- Allows influencers to temporarily take over its Snapchat for a day. (source)
- Got a headstart on other brands by being an early adopter of Snapchat.
- Uses Snapchat for two-way communication by asking followers to respond and participate rather than just broadcasting snaps.
- Launched the first Snapchat scavenger hunt contest, which increased followers by 20%. (source)
The question of Google+ still being worthwhile for marketers is asked all the time. After some initial momentum during its launch, the buzz has kind of fizzled when compared to newer networks like Instagram or Snapchat. But that doesn't mean it's time to call it quits.
How Social Media Marketers Use Google+
Social media marketers use Google+ a few different ways, but it's primarily used to distribute content. Whether it's curating articles from around the web or promoting your own content, Google+ is still a great platform for distribution.
Another good use of Google+ is for community management. Brands have the ability to create communities where customers and followers can interact and get information.
What to Share
The most common type of content shared on Google+ is curated articles. Make Google+ a step in your publishing checklist. After your article goes live, create a Google+ post with a brief description and a link to the article. Google+ will pull in the meta data and an image to make your post visually appealing.
Keys to Success
Promote Your Page
Google+ pages aren't the easiest to find. When you Google a brand's name, you'll typically see their Facebook and Twitter pages in the results. In order find a company's Google+ page, you have to search "Company Name Google+" or search on plus.google.com. To make sure people are aware of your Google+ page, link to it on your site like your other profiles and promote it as much as possible.
Like with any other social network, consistency is key. Since Google+ has a bit of a reputation for being a ghost town, going long periods of time without posting anything new can signal to your followers your page is no longer active. Use Sprout Social to schedule your Google+ posts for the week and avoid inactivity.
Google+ has made efforts to increase the importance of visuals in posts. Google enlarged the photo sizes as well as redesigned the stream to make images stand out even more. Add images or YouTube videos to your posts to make them pop.
Optimize Your Profile
In addition to adding a header and profile photo, take the time to write a company description that includes relevant keywords. You also have the ability to add multiple URL's, which can go to your blog or other social media accounts.
Hangouts were one of the most anticipated features with Google+. In fact, after Google+ removed several features, Hangouts continued to improve. Use Google+ Hangouts to host live chats, webinars and other video events for your audience. Come up with a compelling topic, invite as many people as possible and launch your event on Hangouts.
Format Your Posts
A big advantage to Google+ over other social networks is the ability to format text. You can add bold, italics, or strikethroughs in your post by using these simple commands:
- *Text* = Bold
- _Text_ = Italics
- -Text- = Strikethrough
Communities are where you'll find the most active Google+ users. Search for keywords related to your industry to find relevant communities for your brand to join. Check the dates of the latest posts to see how active the community is on Google+. If people are posting regularly, join and start contributing.
Metrics to Track
The number of views your Google+ page has received.
Actions on Posts
How many actions have been taken on your posts such as +1's and comments.
Advertising on Google+
Google+ no longer has its own advertising platform. During its early stages, there was a feature called Google +Post Ads, but that has since been retired. If you want to advertise on Google, explore AdWords, which will allow you to advertise on Google's search and display networks.
Brands to Learn From
- Uses the Android Google+ community to reach more people and drive engagement.
- Posts a mix of photos, links, GIFs and video content.
- Asks questions to spark discussions in the comments section.
- Aggregates its latest blog posts for extra exposure.
- Includes a featured image with each post.
- Uses Google+ to connect with its core audience of techies.
- Posts content exclusively for Google+.
- Includes a brief description for the links it shares instead of just using a headline.
- Uses high-quality photos that resonate with its followers.
Seu kit de ferramentas de marketing para redes sociais
A maioria das redes sociais foi projetada para os consumidores primeiramente e, depois, para as empresas. Dessa forma, muitas das funcionalidades que facilitam a vida dos profissionais de marketing e agências não estão presentes em aplicativos de redes sociais nativos. Mas há uma combinação de ferramentas de terceiros que fazem a ponte.
Seguem algumas coisas que você deve incluir no seu kit de ferramentas para marketing nas redes sociais:
Painel da rede social
Em primeiro lugar, toda empresa ou agência deve ter um painel de redes sociais como o Sprout Social. Um painel de rede social funciona com um “hub” para seu marketing de rede social. Em vez de se conectar ao Twitter, Facebook, LinkedIn e ouras redes, quase tudo pode ser gerenciado pelo painel de redes sociais.
Você pode agendar e publicar conteúdo, interagir com os usuários e ver todas as suas mensagens recebidas de um só local.
Além de publicar, seu painel de rede social também lhe oferece recursos de relatórios para que você possa analisar o seu desempenho. Você terá uma visão sobre o seu marketing de rede social orgânico – exemplo: o conteúdo que tem o melhor desempenho, quão bem você está interagindo e outras estatísticas importantes para melhorar a presença da sua empresa nas redes sociais.
Um painel de redes sociais também é fundamental quando você precisa gerenciar perfis de diversas redes.
Para uma pequena empresa com um único local, configurar e gerenciar suas contas é muito simples. Mas para empresas com várias unidades, agências com inúmeros clientes ou empresas com vários departamentos, o mais provável é a existência de vários perfis no Twitter, Facebook e Instagram.
Com o Sprout, você pode facilmente organizar tudo da sua conta e perfis em grupos e definir níveis de acesso no âmbito do usuário. Se não for assim, você terá uma enorme dor de cabeça, fazendo malabarismos nos vários perfis com os aplicativos de redes sociais nativos.
Os efeitos visuais são fundamentais no marketing de rede social. Além de redes baseadas no visual como o Instagram e Pinterest, as imagens também podem melhorar seus esforços no Facebook e Twitter, com o adicional de que:
- O conteúdo visual tem cerca de 40 vezes mais chances de ser compartilhado nas redes sociais do que outros tipos de conteúdo. (source)
- 71% dos profissionais de marketing usam os ativos visuais em seu marketing de rede social. (source)
- Os posts do Facebook com imagens apresentam 2,3 vezes mais engajamento do que os que não têm. (sources)
Para deixar suas mensagens de rede social visualmente convidativas, experimente usar as ferramentas a seguir:
Canva é uma ferramenta gratuita que permite criar e editar recursos visuais por meio de um editor do tipo arraste e solte. Além de ser fácil de usar, um dos principais benefícios do Canva é a sua enorme biblioteca de modelos.
Os modelos são feitos sob medida para redes específicas e servem como um excelente ponto de partida. Basta mudar o texto e alterar os elementos para criar gráficos totalmente personalizados. Ou você pode criar algo totalmente do zero.
Landscape é uma ferramenta de redimensionamento de imagens para redes sociais. Quando você tem uma imagem que deseja compartilhar no Facebook, no Twitter e em outras plataformas, não pode simplesmente fazer o upload do mesmo quadro exato para cada rede. Precisa redimensioná-lo para ajustar-se às dimensões de cada plataforma.
Com o Landscape basta carregar sua imagem, selecionar as redes e escolher o tamanho. O produto final é uma foto do tamanho perfeito sem estar esticada ou com baixa resolução.
Se deseja editar suas fotos para redes sociais em vez de criar novas, o PicMonkey pode ser bastante útil. PicMonkey é uma ferramenta simples de edição de imagens para desktop e dispositivos móveis. Suas edições podem ser simples como a sobreposição de texto em uma imagem ou detalhadas, como manipulação da iluminação e cor como os filtros do Instagram. Evite fazer muita edição senão você corre o risco de perder o apelo natural de sua foto.
Ferramentas para gerar conteúdo
Levantar conteúdo para compartilhar pode ser difícil. Não caia na armadilha de compartilhar apenas conteúdo do seu próprio site. Use estas ferramentas para gerar excelente conteúdo para compartilhar com seu público:
BuzzSumo é usado para encontrar conteúdo extremamente compartilhado nas redes sociais. Basta inserir uma palavra-chave ou URL do site e você terá uma lista dos posts de blogs relevantes que têm maior número de compartilhamento nas redes sociais. Também pode compartilhar esses posts diretamente do BuzzSumo ou adicioná-los ao seu painel de redes sociais para compartilhar em outro momento. Além disso, é uma ótima forma de obter ideias de conteúdo para criar no seu próprio site.
Feedly é um RSS reader que exibirá os artigos mais recentes dos blogs que você adicionar. O legal do Feedly é que ele se integra ao Sprout Social. Você pode passar por todos os seus diferentes feeds para encontrar os posts mais relevantes ao seu público e programá-los diretamente no Sprout.
Vendendo o marketing de rede social para a C-Suite
Às vezes convencer a alta administração e a C-Suite de que o investimento em marketing de rede social vale a pena pode ser um desafio. Não é tão simples monitorar algumas táticas de saída, como anúncios pagos. E, na maioria das vezes, os retornos não são imediatos. No entanto, o marketing de rede social consistentemente prova ser tão bem ou melhor do que táticas de marketing tradicionais.
O primeiro passo é ajudá-los a compreender a evolução do processo de compra. A necessidade do marketing de rede social surgiu de mudanças na forma como os consumidores compram e se envolvem com as marcas.
O Twitter e o Facebook para Empresas permitiu que as empresas se comuniquem facilmente com os consumidores, clientes potenciais e outras marcas em tempo real. E adivinhe só! A troca para o marketing de rede social compensou todo o tempo gasto:
- 64% dos profissionais de vendas relataram ter fechado pelo menos um negócio em 2014 como resultado direto do uso das redes sociais. (source)
- 92% dos proprietários de pequenas empresas dizem que a rede social é importante para seus negócios. (source)
- As redes sociais têm uma taxa 100% maior de vantagem para fechar negócios do que o marketing de saída. (source)
- 78% das pessoas de vendas usam as redes sociais para terem um desempenho melhor do que seus colegas. (source)
A razão para o marketing de rede social ser uma necessidade é simples: você precisa estar onde a atenção ao seus clientes está. E agora, a sua atenção está nas redes sociais.
Criando conteúdo que vale a pena compartilhar
Blogs e redes sociais casam bem como pão com manteiga. Claro que você pode tê-los separadamente, mas quando os combina, cada um complementa o outro para tornar tudo muito melhor.
As redes sociais podem ser utilizadas para promover seu blog, e seu blog pode lhe fornecer conteúdo para compartilhar nas redes sociais. No Sprout, compartilhar nossos posts de blog nas redes sociais ajuda a gerar milhares de visitantes ao nosso site, bem como gerar novos clientes potenciais.
— Sprout Social (@SproutSocial) September 19, 2016
Que conteúdo funciona melhor nas redes sociais?
Decidir sobre o que escrever é um dos obstáculos mais comuns que impede as empresas de blogar. Isso é particularmente verdadeiro para aqueles que estão em segmentos “chatos”. Mas há muito o que escrever sobre qualquer segmento. Por exemplo:
- Notícias sobre o segmento
- Dicas e truques
- Guias detalhados
- Artigos explicativos
- Insights da empresa
Um aspecto a ter em mente não é se cada tipo de conteúdo tem um bom desempenho na rede social. Um artigo sobre como a sua empresa de paisagismo ganhou um prêmio provavelmente não vai viralizar. Mas um guia detalhado sobre como deixar o seu jardim pronto para o inverno tem o potencial de ganhar uma enxurrada de compartilhamentos e atenção nas redes sociais.
Quando tiver criado seu calendário de conteúdo, use seu painel de redes sociais para agendar seus posts de blog que serão compartilhados nos seus perfis nas redes sociais.
Para obter mais informações, confira essas dicas de postagens para profissionais de marketing.
Falamos de muita coisa neste guia. O marketing de rede social é um tema robusto que está em constante evolução, por isso há sempre algo novo para aprender.
Além da informação que têm recebido neste guia, fornecemos abaixo uma lista de alguns recursos surpreendentes que vão se aprofundar em temas que levarão a sua estratégia de rede social para o próximo nível. Não se esqueça de verificar também os nossos posts mais recentes e de assinar a nossa newsletter para não perder nada.