Influencer Service Level Terms

Service Level Terms

The Influencer Marketing Subscription Services, taken in their entirety, shall be provided with service availability equal or greater than 98%, measured monthly, excluding holidays and weekends and scheduled maintenance. If Subscriber requests maintenance during these hours, any uptime or downtime calculation will exclude periods affected by such maintenance. Further, any downtime resulting from outages of third-party connections or utilities or other reasons beyond Sprout Social’s control will also be excluded from any such calculation. Subscriber’s sole and exclusive remedy, and Sprout Social’s entire liability, in connection with Service availability will be for the Service Credits identified below in Schedule A-1.

 Downtime shall begin to accrue as soon as the Subscriber (with notice to Sprout Social) recognizes that downtime is taking place, and continues until the availability of the Services is restored. In order to receive downtime credit, the Subscriber must notify Sprout Social in writing within 24 hours from the time of downtime, and failure to provide such notice will forfeit the right to receive downtime credit. Such credits may not be redeemed for cash and shall not be cumulative beyond a total of credits for one (1) week of Service Fees in any one (1) calendar month in any event. Sprout Social will only apply a credit to the month in which the incident occurred. Sprout Social’s blocking of data communications or other Service in accordance with its policies shall not be deemed to be a failure of Sprout Social to provide adequate service levels under this Agreement.