Manage the Inbox as a Team
Apply custom tags and use filters to divvy the workload. Easily mark messages complete to facilitate real-time, seamless collaboration.
Respond more efficiently to the social conversations that matter most with Sprout’s team collaboration tools.
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The Smart Inbox brings all your social messages from all your profiles into a single filterable stream and equips your entire team with the tools for collaborative workflow.
Apply custom tags and use filters to divvy the workload. Easily mark messages complete to facilitate real-time, seamless collaboration.
Live activity updates in the inbox show you in real-time when a teammate is viewing or replying to a message.
Easily turn any social messages into actionable tasks and add helpful context by designating a type or including a note.
See who took action on a message so you always know who has replied to, tasked or marked a message complete.
Identify sales leads, route general tasks or seamlessly create Helpdesk support tickets from any message.
See who is available online and route messages to alert the appropriate people in-app and via email.
View tasks on the team and individual level—quickly filter by open, completed or specific task types.
Analyze your team’s active task time, completion ratio and more collaboration insights with the Team Report.
User-based publishing permissions on the profile level provide custom access based on an individual’s role.
A comprehensive, filterable calendar provides team-wide management across multiple profiles and networks.
Sprout’s built-in message approval workflow is great for compliance, legal, agency collaboration or review.
Message drafts can be used to jot down and save post ideas or for collaborative peer review.
Zendesk and UserVoice integrations allow social and support teams to create, track, manage and resolve issues without leaving their respective dashboards.
More on social Customer ServiceCreate a complete view for marketing and sales by matching social contacts with corresponding customer Salesforce data—all without leaving Sprout.
More on Social CRMSign up for a 30-day free trial and discover a new way to collaborate on social business.
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