Manage the Inbox as a Team
Apply custom tags and use filters to divvy the workload. Easily mark messages complete to facilitate real-time, seamless collaboration.
Social Collaboration Tools Specifically Designed for Teams
Respond more efficiently to the social conversations that matter most with Sprout’s team collaboration tools.
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Collaborate Right Inside Your Social Inbox
The Smart Inbox brings all your social messages from all your profiles into a single filterable stream and equips your entire team with the tools for collaborative workflow.
Never Get Your Wires Crossed
Live activity updates in the inbox show you in real-time when a teammate is viewing or replying to a message.
Turn Any Message Into a Task
Easily turn any social messages into actionable tasks and add helpful context by designating a type or including a note.
Follow the Audit Trail
See who took action on a message so you always know who has replied to, tasked or marked a message complete.
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More on the Smart InboxStreamline & Manage Team Workflow with Tasks
Task Across Teams & Systems
Identify sales leads, route general tasks or seamlessly create Helpdesk support tickets from any message.
Get Messages in the Right Hands
See who is available online and route messages to alert the appropriate people in-app and via email.
Complete Task Workflow Visibility
View tasks on the team and individual level—quickly filter by open, completed or specific task types.
Measure Workflow Efficiency
Analyze your team’s active task time, completion ratio and more collaboration insights with the Team Report.
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Collaborate on Content With Team Publishing Tools
Profile Publishing Governance
User-based publishing permissions on the profile level provide custom access based on an individual’s role.
Shared Publishing Calendar
A comprehensive, filterable calendar provides team-wide management across multiple profiles and networks.
Intuitive Message Approval
Sprout’s built-in message approval workflow is great for compliance, legal, agency collaboration or review.
Create & Collaborate on Drafts
Message drafts can be used to jot down and save post ideas or for collaborative peer review.
Bidirectional System Integrations for Stronger Team Collaboration
Seamless Support With Helpdesk
Zendesk and UserVoice integrations allow social and support teams to create, track, manage and resolve issues without leaving their respective dashboards.
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Enhance Social CRM Capabilities
Create a complete view for marketing and sales by matching social contacts with corresponding customer Salesforce data—all without leaving Sprout.
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