Whether it's to guide customers to better outcomes or to create unique marketing experiences on social, Sprout's social media automation tools make it possible for you to focus on the business goals that matter most. Elevate your customer care efforts or uncover new business opportunities with a variety of intelligent workflows.
Create, preview and deploy chatbots on Twitter and Facebook in a matter of minutes using Sprout's Bot Builder.
Reach your audience when they’re most engaged using Sprout Queue and ViralPost™ with send time optimization.
Streamline conversations and measure performance with Suggested Replies and Twitter Feedback.
Set up, manage and operate unique conversational components using rules-based logic for Twitter Direct Message and Facebook Messenger.
Sprout's automated chatbot builder seamlessly integrates with the Smart Inbox allowing you to carry on and easily manage social conversations.
Before Quick Replies, we were going back and forth trying to get information to solve a customer’s problem. Now I can solve the problem with one message.
Social Media Specialist
Maintain a consistent presence on social with Sprout Queue and automatically publish your messages at preset times or when your audience is most engaged.
ViralPost™ analyzes your audience, engagement patterns and other factors to optimize send times and deliver content at the moment it will have the greatest impact.
With ViralPost, we can ensure that our Tweets are going out at the right time to the right people. Whether we’re sharing a workout tip, a recipe, or a studio announcement, we know that our content is reaching our largest audience.
Digital Media Coordinator
Cut your response time in half with Suggested Replies for incoming Twitter messages, powered by Sprout’s machine learning algorithm.
Measure your NPS® and CSAT scores to enhance your customer care efforts with automated surveys sent after every customer interaction.
Twitter NPS is amazing because our Customer Insights team is already using that system to measure customer satisfaction. Now, we can really start to measure social care and benchmark Twitter against our other channels.
Social Media and Content Executive