Context is Critical to Build Lasting Social Media Relationships
Sprout’s social CRM tools provide contextual information to help teams resolve support issues, nurture prospective leads and deliver an exceptional brand experience.
Complete Conversation History
Once a Twitter profile is connected, Sprout remembers your conversations and surfaces this history throughout the app so it’s always at your team’s fingertips.
More Than a Simple Reply Screen
With immediate access to conversation history and contact details every time you hit reply, Sprout’s social CRM tools help you respond quickly and personally.
Make Social Relationship Management a Team Effort
A More Complete Customer Profile
Share notes, like the best time to reach a contact or details from an offline conversation, and add company and personal contact information.
Visibility Across Your Organization
The shared contact view gives everyone on your team access to conversation history, contact information and any internal notes.
Shared Insights & Accountability
Collaborative social CRM tools prevent duplication of efforts, provide oversight and ensure that accountability is shared across your team.
Smart Integrations Streamline CRM Management & Social Support
We realize that social is just one piece of the puzzle. Sprout supports bidirectional integrations with popular platforms to make your software suite more powerful.
Helpdesk & Social Support
Sprout seamlessly integrates with Zendesk, HubSpot and UserVoice to help social and support teams work across platforms without leaving their respective dashboards.Social Customer Service
Context & CRM Management
Sprout assists customer relationship management with a complete view of every contact, including the context needed to inform social conversations.More on Social CRM
Sophisticated Search & Discovery Tools
Intelligent Engagement Suggestions
Quickly find Twitter users to engage with based on past conversations, mentions and those who follow your profiles.
Start Targeted Conversations
Uncover relevant and potential customers by searching users’ Twitter profiles for specific keywords.