We’re proud to announce that our social media management tool Sprout Social now integrates with helpdesk application UserVoice to make it easier for organizations that use UserVoice to track customer service-related conversations with customers on social media platforms like Twitter and Facebook.
Thanks to this integration, Sprout Social customers can easily turn incoming messages into UserVoice tickets. It allows the social media team to manage everything in Sprout Social.
Through the Tasks workflow, you’re able to create a support ticket and have a dialog with the support team by receiving updates from UserVoice and sending additional notes in Sprout Social. This allows the social media team and the support team to work seamlessly together without having to work in multiple systems.
“Consumers are sending companies millions of social messages every day – a large portion of which are support related,” says Justyn Howard, CEO of Sprout Social. “This integration lets UserVoice customers fold those messages into their existing workflow seamlessly, allowing the social and support teams to focus on what they do best.”
Engaging with customers on social media is critical to any good customer service process at most businesses now, but getting the customer service and social media teams working together has always been challenging because they each use different tools. Sprout Social’s integration with UserVoice solves that problem. That means better experiences for customers, a better public image, and better workflow internally — along with a lot less hassle.
If you haven’t tried Sprout Social, we offer a free trial. Give it a spin — especially if you’re an existing UserVoice customer. But even if you’re not, Sprout Social offers a ton of other features to make managing your brand’s social media presence (and our organization’s internal processes) a lot easier.
Samuel Axon: Samuel is the Editorial Director supervising Sprout Social's editorial and web content projects. He has years of experience in blogging and social media, having previously worked as an editor at social media and technology news sites Mashable and Engadget. He also helped build the white label web content management system Crowd Fusion from the ground up.