A Guide to Social Customer Care on Twitter
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The rate at which people are adopting social media to ask for help, make buying decisions, lodge complaints and have an ongoing dialogue is remarkable. As these customer messages come in, your business has the opportunity to utilize Twitter to both proactively and reactively manage these service questions and provide critical levels of customer service. In this guide, we’ll overview ways to structure your business and your social media teams to handle Twitter traffic and reap the rewards of successful social customer care.
Explore These Themes:
- Tips for creating content that engages your customers.
- How to effectively create a strategy for managing, routing, and responding to incoming tweets.
- How to set goals and stay honest about your social efforts.
To learn how to provide Social Customer Care on Twitter, fill out the form, and we’ll send you the PDF guide.