How To Provide Exceptional Customer Service on Instagram [Free Checklist]Download Template
Business is booming on Instagram. The majority of Instagram users—90% to be exact—follow a brand on the platform. Not only that, but a whopping 150 million people are having conversations with brands on Instagram every month (Source: Instagram Internal Data).
Instagram keeps expanding its e-commerce and business account capabilities, which is great news for brands. But in order to capitalize on the growing opportunities to attract, engage and support customers, high-quality customer service on Instagram is a must.
When brands drop the ball on customer service, 49% of people will unfollow the brand on social. But when a brand excels, they stand out from the competition (Source: Sprout Social Index™).
This checklist is designed to set you and your team up to successfully deliver customer care that drives your business forward. It covers:
- Setting up your Instagram business profile to better serve your customers
- Establishing a response protocol
- Using Instagram engagement tips to build stronger relationships
- Leveraging unique Instagram messaging capabilities, both natively and in Sprout Social
- Creating an internal tracking system to collect valuable customer data
When you proactively support customer needs, build trust, embrace two-way communication and efficiently resolve issues, that’s customer care at its finest. Download this checklist to get started.
Get more Instagram followers with these 10 tips to grow your real audiencePublished on April 2, 2021 Reading time 10 minutes
How to use the Instagram link in bio to drive trafficPublished on March 30, 2021 Reading time 5 minutes