Salesforce Service Cloud and Sprout Social
Gain a full 360-degree view of your customers, deliver world-class social customer care and turn social data into business-critical insights—all in one centralized location.
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Deliver world-class social customer care
Maintain your Service Cloud customer data integrity while empowering your care team to engage in real time, with the right context and in customers preferred channel.
A complete customer view in one single workspace means smarter routing, richer context and faster, more personalized support.
Support your customers across channels
Engage with customers across social channels like X, Instagram, Facebook, Google Business, TikTok, LinkedIn and more.
Consolidate your workspace
Bring the social conversation to your care rep’s Service Cloud workspace, consolidating your tools and easing new rep training.
Power your care workflows efficiently
Improve care rep productivity and optimize the customer experience through advanced care workflows.
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Turn siloed care channels into one intelligent workflow
With Sprout's Digital Engagement integration, every interaction is tracked, every outcome measurable and every decision powered by Salesforce’s unified data and AI.
Get access to advanced care workflows in Service Cloud, Agentforce agents and unified reporting across social, chat, email, voice and more with no silos or app switching.
It’s one system, one journey and one standard for exceptional care.
Enhance customer engagements with Salesforce’s AI assistant
Improve customers’ brand experience through deeper customer insights and accelerated case resolution time using Agentforce assistant for Service Cloud.
- Personalize your responses
Understand your customers’ needs based on case and conversation history with easy-to-digest conversational AI summaries.
- Accelerate case resolution time
Uncover the best solutions for your customers without leaving your workspace through quick insights based on your Service Cloud data.
- Elevate your customers’ experience
Surprise and delight your customers with thorough solutions based on easily accessible context across cases and channels.
Create a full 360-degree view of your customer
Equip agents to engage in real time with the right context. Sprout Social enriches your Salesforce customer CRM data with social data to provide a comprehensive view.
- Get the full picture
Send more informed responses by seeing CRM data alongside social data like conversation history, contact info and more.
- Turn social data into action
Gain full access to Salesforce’s Agentforce agents, care workflows, advanced reporting tools and more to reach peak social care sophistication.
- Grow with Salesforce
Sprout's global partnership with Salesforce ensures you can continue growing within Salesforce’s Customer 360 platform and turn social data into insights that inform your business strategy.
Request a personalized demo
See how our platform’s powerful data, flexible tools and intuitive user experience can help you connect with your audience at scale and gather critical insights that move your business forward.
