Salesforce Service Cloud and Sprout Social
Gain a full 360-degree view of your customers, deliver world-class social customer care and turn social data into business-critical insights—all in one centralized location.
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Deliver world-class social customer care
Sprout’s Service Cloud integration helps your agents easily handle all of your social customer care in real time with the right context.
Maintain your Service Cloud customer data integrity while empowering your agents to engage with customers in their channel of choice.
Support your customers on any channel
Listen and engage with customers across social channels like X (formerly known as Twitter)”, Instagram, Facebook, Google Business, TikTok, LinkedIn and more.
Respond directly in Salesforce Service Cloud
Bring the social conversation where agents work in Service Cloud, reducing the need for multiple tools, wrapped in a layer of governance and security.
Get messages to the right person, at the right time
Improve agent productivity and optimize the customer experience through automated case creation and routing.
Enhance customer engagements with Salesforce’s AI assistant
Improve customers’ brand experience through deeper customer insights and accelerated case resolution time using Agentforce assistant for service.
- Personalize your responses
Understand your customers’ needs based on case and conversation history with easy-to-digest conversational AI summaries.
- Accelerate case resolution time
Uncover the best solutions for your customers without leaving your workspace through quick insights based on your Service Cloud data.
- Elevate your customers’ experience
Surprise and delight your customers with thorough solutions based on easily accessible context across cases and channels.
Create a full 360-degree view of your customer
Equip agents to engage in real time with the right context. Sprout Social enriches your Salesforce customer CRM data with social data to provide a comprehensive view.
- Get the full picture
Send more informed responses by seeing CRM data alongside social data like conversation history, contact info and more.
- Grow with Salesforce
Sprout’s global partnership with Salesforce ensures you can continue growing within Salesforce’s Customer 360 platform and turn social data into insights that inform your business strategy.
Request a personalized demo
See how our platform’s powerful data, flexible tools and intuitive user experience can help you connect with your audience at scale and gather critical insights that move your business forward.
