Create an exceptional brand experience

Best-in-class social media management and engagement software. Change plans or cancel at any time.

Standard

$99 per user/month

Essential tools for professionals

  • Complete social media management
  • All-in-one social inbox
  • Monitor profiles, keywords and locations
  • Tasking and social CRM toolset
  • Publish, schedule, draft and queue posts
  • Social content calendar
  • Group, profile and post-level reporting
  • iOS and Android mobile apps
  • Includes 5 social profiles

Advanced

$249 per user/month

Advanced tools for social business at scale

  • + Includes all Professional Features
  • Advanced customer care tools and reports
  • Advanced keyword report
  • Custom chatbots with automation tools
  • Custom URL tracking
  • Store media in a shared asset library
  • Report builder and scheduled report delivery
  • Add-on: Advanced social listening suite*
  • Includes 10 social profiles

*Available for an additional cost within the app.

Join our 25,000+ happy customers

Any other questions? Give us a call 1.866.878.3231

Plan Comparison

Download PDF

Standard
Professional
Advanced

Plan Overview

Standard
Professional
Advanced
Price per User per Month
$99 $149 $249
Social Profiles

Social Profiles

Includes: Twitter, Facebook Pages and Profiles, Instagram, Pinterest and LinkedIn Company pages. Note: Facebook Ad accounts, Google Analytics, Feedly and LinkedIn Personal Profiles do not count against your profile limit.

5 10 10
Additional Profile Price per Month
$25 per profile $25 per profile $25 per profile
Groups
3 5 20
Brand Keywords per Group

Brand Keywords per Group

Monitor distinct search terms and phrases on Twitter.

10 10 20
Audience Size (Fans/Followers)

Audience Size (Fans/Followers)

The number of fans and followers across all of your connected profiles.

Up to 200,000 Up to 500,000 Unlimited
Mobile App for iOS & Android
Included Included Included

Engagement & Customer Care

All-In-One Social Inbox

All-In-One Social Inbox

Monitor and engage with messages across Facebook, Twitter, Instagram and LinkedIn all in one place.

Included Included Included
Real-Time Keyword/Brand Monitoring

Real-Time Brand Monitoring

Monitor distinct search terms and phrases on Twitter.

Included Included Included
Contact Views With Notes, Comments, History

Contact Views

Access Contact Views with shared customer records, conversation history and customizable contact fields for Twitter, Facebook, Instagram and LinkedIn users.

Included Included Included
Conversation History
90 Days Full History Full History
Message Completion

Message Completion

Mark messages as complete and filter them from view in the inbox.

Included Included Included
Reply Collision Detection

Collision Detection

View real-time indicators on the message surface when a teammate is viewing or replying to a message.

Included Included Included
Comment Moderation
Included Included Included
Facebook Review Moderation
Included Included Included
Facebook & Instagram Ads Comment Moderation
Included Included Included
iOS & Android Inbox Push Notifications

Mobile Inbox Push Notifications

Customize mobile push notifications across networks, profiles and message types.

Included Included Included
Message Tasking
Included Included Included
Message Tagging

Message Tagging

Create and apply custom tags to inbound social messages from the Smart Inbox.

Not Included Included Included
Custom Inbox Views
Not Included Included Included
Helpdesk Integration

Helpdesk Integration

Integrate your Zendesk or UserVoice account to create, track and manage support issues from social.

Not Included Included Included
Engagement Reporting

Engagement Reporting

Analyze response rates and times to benchmark engagement goals and improve your social media responsiveness.

Not Included Included Included
Team & Productivity Reporting

Team & Productivity Reporting

Track publishing, response and task metrics at the individual user level.

Not Included Included Included
Task Completion Reporting
Not Included Included Included
Comprehensive Tag Reporting

Comprehensive Tag Reporting

Pinpoint trends in tagged messages to track feedback, campaign success and sentiment.

Not Included Included Included
Custom Influencer List

Custom Influencer List

Specify a list of Twitter profiles to be easily identified with custom indicators in the Smart Inbox.

Not Included Included Included
Saved Replies
Not Included Not Included Included
Message Spike Alerts

Message Spike Alerts

Get alerted when message volume is higher than usual with email and push notifications.

Not Included Not Included Included
Suggested Twitter Replies

Suggested Twitter Replies

Powered by a machine-learning algorithm, Suggest Replies recommends consistent answers to commonly asked questions.

Not Included Not Included Included
Twitter Customer Satisfaction Survey (NPS/CSAT)

Twitter Surveys

Gather CSAT or NPS data through simple, automated Twitter DM surveys.

Not Included Not Included Included
Automated Conversational Workflow (Chatbots)

Automation Tools

Set up automated conversational workflow through chatbots to help your agents provide better service.

Not Included Not Included Included
Query Builder, Listener Dashboards & Insights

Query Builder, Listener Dashboards & Insights

Build queries to track qualitative, quantitative and contextual insights that help inform marketing strategies.

Not Included Add-on Service Add-on Service

Publishing & Content Planning

Collaborative Content Calendar
Included Included Included
Advanced Post Scheduler (Multi-Day/Time)
Included Included Included
Sprout Queue (Message per Day)

Sprout Queue

Fully configurable queue system for automated scheduling to fill publishing gaps.

10 20 30
Message Drafting
Included Included Included
Multi-Profile Publishing
Included Included Included
Multi-Network Publishing
Included Included Included
Multimedia Publishing

Multimedia Publishing

Schedule, draft, queue and publish video and multiple photos across networks.

Included Included Included
Publish From Web/Mobile/Tablet
Included Included Included
Instagram Publishing

Instagram Publishing

Plan, create and publish directly to Instagram feeds and Stories from web. Optionally, receive a push notification on your mobile device to publish with advanced functionality.

Included Included Included
Pinterest Publishing
Included Included Included

Paid Promotion for Facebook

Maximize content reach by boosting new and previously published organic Facebook Posts.

Included Included Included
Content Suggestions

Find engaging content and stay on top of trending topics with an aggregated list of shared links across social channels.

Included Included Included
Pause All Scheduled or Queued Messages

Pause All Scheduled or Queued Messages

Gain peace of mind that in times of crisis you can stop all publishing activity from all profiles across your accounts.

Included Included Included
Instagram Scheduling

Instagram Scheduling

Plan, create and publish Instagram posts on the web. Optionally, receive a push notification on your mobile device to publish with advanced functionality.

Included Included Included
Image Editing Powered by Adobe Creative SDK
Included Included Included
ViralPost® in Queue

ViralPost® in Queue

Deliver your content at optimal times with ViralPost® in the Sprout Queue -- Sprout's patented send time optimization technology.

Included Included Included
Location Tagging

Location Tagging

Add locations to your Tweets, Instagram and Facebook posts to promote more traffic to your brand and create more opportunities to engage with your audience.

Included Included Included
Schedule Content in Bulk
Not Included Included Included
Cross-Network Audience Targeting
Not Included Included Included
Optimal Send Times in Compose

Optimal Send Times in Compose

Boost content reach by an average of 60% with suggested times for optimal social engagement in Sprout's Compose Publisher.

Not Included Included Included
Campaign Tagging

Campaign Tagging

Create and apply custom tags to outbound social messages from Compose and filter by tag on the Content Calendar.

Not Included Included Included
Advanced Publishing Permissions

Advanced Publishing Permissions

Grant user-based publishing permissions on the profile level for varying levels of publishing access.

Not Included Included Included
Message Approval Workflow

Message Approval Workflow

Use advanced permissions and flexible approval structure to set up workflows to submit, review, collaborate on and approve posts.

Not Included Included Included
Asset Library
Not Included Not Included Included
Digital Asset & Content Library

Digital Asset & Content Library

Store relevant and on-brand content including images, videos and text snippets for more efficient campaign management.

Not Included Not Included Included
Custom URL Tracking

Custom URL Tracking

Seamlessly append tracking codes to links posted in Sprout to identify your social traffic in Google Analytics.

Not Included Not Included Included
Query Builder, Listener Dashboards & Insights

Query Builder, Listener Dashboards & Insights

Build queries to track qualitative, quantitative and contextual insights that help inform marketing strategies.

Not Included Add-on Service Add-on Service

Reporting & Analytics

Group, Profile & Post-Level Reporting

Group, Profile & Post-Level Reporting

Report across Twitter, Facebook, Instagram and LinkedIn. Pull unlimited PDF/CSV exports.

Included Included Included
Cross-Network Group Report
Included Included Included
Sent Messages Report

Sent Messages Report

Track post-level performance with reach, impression, click and engagement metrics across Twitter, Facebook, Instagram and LinkedIn posts.

Included Included Included
Twitter Profiles Report
Included Included Included
Facebook Pages Report
Included Included Included
LinkedIn Pages Report
Included Included Included
Instagram Profiles Report
Included Included Included
Pinterest Performance Report
Included Included Included
Google Analytics Report

Google Analytics Report

Integrate your Google Analytics account to better understand how social channels drive traffic to your site.

Included Included Included
Facebook Competitor Report

Facebook Competitor Report

Benchmark your Facebook Pages’ growth and performance against a customizable list of competitive brands/profiles.

Not Included Included Included
Twitter Competitor Report

Twitter Competitor Report

Benchmark your Twitter profiles’ growth and performance against a customizable list of competitive brands/profiles.

Not Included Included Included
Instagram Competitor Report

Instagram Competitor Report

Benchmark your Instagram profiles’ growth and performance against a customizable list of competitive brands/profiles.

Not Included Included Included
Cross-Network Paid Performance Report

Cross-Network Paid Performance Report

Get a complete view of paid performance across Facebook (including Messenger), Twitter, Instagram, and LinkedIn as well as their respective audience networks.

Not Included Included Included
Facebook and Instagram Paid Performance Report

Facebook and Instagram Paid Performance Report

Analyze campaign performance and visualize data for ad campaigns on Facebook, Instagram, Messenger and Facebook Audience Network.

Not Included Included Included
Twitter Paid Performance Report

Twitter Paid Performance Report

Analyze campaign-level performance for Twitter and Twitter Audience Network.

Not Included Included Included
LinkedIn Paid Performance Report

LinkedIn Paid Performance Report

Analyze campaign-level performance for LinkedIn and LinkedIn Audience Network.

Not Included Included Included
Twitter Keyword Report

Twitter Keyword Report

Uncover trends in Twitter traffic/volume for any keyword, hashtag or complex query.

Not Included 10 Keywords 20 Keywords
Twitter Keyword History
Not Included 1 Year All-Time
Share Reports Outside of Sprout
Not Included Included Included
Keyword Trends Report

Keyword Trends Report

Gain insight into how people and brands are talking about you on Twitter.

Not Included Included Included
Team Activity Report

Team Activity Report

Track publishing, response and task metrics at the individual user level.

Not Included Included Included
Task Performance Report

Task Performance Report

Analyze the usage of Tasks and the completion rates between teams and team members.

Not Included Included Included
Engagement Reporting

Engagement Reporting

Analyze response rates and times to benchmark engagement goals and improve your social media responsiveness.

Not Included Included Included
Tag Report

Tag Report

Pinpoint trends in tagged messages (both incoming and outgoing) to track feedback, campaign success and sentiment.

Not Included Included Included
Custom Report Branding
Not Included Included Included
Twitter Feedback Report
Not Included Not Included Included
Report Scheduled Delivery

Report Scheduled Delivery

Set up recurring weekly or monthly delivery of any report via email in PDF format.

Not Included Not Included Included
Report Builder

Report Builder

Build custom reports leveraging Sprout's existing, presentation-ready layouts to display network and profile-level data and insights.

Not Included Not Included Included
Full Archive Export Services
Not Included Not Included Add-on Service
Query Builder, Listener Dashboards & Insights

Query Builder, Listener Dashboards & Insights

Build queries to track qualitative, quantitative and contextual insights that help inform marketing strategies.

Not Included Add-on Service Add-on Service
Advocacy Report, powered by Bambu

Advocacy Report, powered by Bambu

Access key social share and content performance metrics from Bambu’s employee advocacy General Report inside Sprout.

Add-on Service Add-on Service Add-on Service

Listening & Insights

Smart Inbox
Included Included Included
Brand Keywords
Included Included Included
Inbox Trends Report
Not Included Included Included
Twitter Keywords
Not Included 10 Keywords 20 Keywords
Twitter Keyword History
Not Included 1 Year All-Time
Listener Dashboards

Listener Dashboards

Facilitate real-time and ongoing social listening by analyzing specific topics, trends and industries on Twitter.

Not Included Add-on Service Add-on Service
Query Builder

Query Builder

Build basic and advanced queries that track full-fidelity search results on Twitter.

Not Included Add-on Service Add-on Service
Listener Insights

Listener Insights

Inform marketing strategies with powerful insights including: Engagement Metrics, Topic Affinity, Sentiment Drivers, Emotional Response and Geolocation Analysis.

Not Included Add-on Service Add-on Service
Advanced Listening

Advanced Listening

Gather deep social intelligence with multi-dimensional social listening across all major social channels, blogs, forums and more.

Not Included Not Included Add-on Service

Integrations

Instagram
Included Included Included
Twitter
Included Included Included
Facebook
Included Included Included
Facebook Ad Accounts
Included Included Included
Facebook Messenger
Included Included Included
Pinterest
Included Included Included
LinkedIn
Included Included Included
Feedly
Included Included Included
Bit.ly
Included Included Included
Zendesk
Not Included Included Included
UserVoice
Not Included Included Included
Hubspot

Hubspot

Create, track, manage and resolve issues with Sprout's HubSpot Service Hub integration, HubSpot's help desk and ticketing software.

Not Included Included Included
Salesforce

Salesforce

Sprout’s Salesforce integration is an Advanced plan add-on facilitated through a third-party integration partner.

Not Included Not Included Add-on Service

Support

Support Hours
9am–5pm 24/5 24/7
Live Phone Support
9am-5pm 24/5 24/5
Guaranteed Case Response Time
2 Business Days 1 Business Day 1 Business Day
Self-Service Training Recordings
Included Included Included
Onboarding Support
Included Included Included
Implementation Services
Not Included Not Included Add-on Service

Security

Two-Step Verification
Included Included Included
Profile-Level Access Restrictions
Included Included Included
Secured Connections
Included Included Included
No Social Password Sharing
Included Included Included
Personal Profile Access
Included Included Included
Advanced Permissions
Not Included Included Included
Custom Portal Branding

Custom Portal Branding

Custom in-app and login page branding.

Not Included Not Included Included
Feature Visibility Controls

Feature Visibility Controls

Configure feature visibility within Sprout to ensure users only have access to features relevant to their role.

Not Included Not Included Included
IP Whitelisting
Not Included Not Included Included

Add-Ons

Listening Dashboards & Insights
Not Included Starting at $499/mo Starting at $499/mo
Advanced Listening

Advanced Listening

Gather deep social intelligence with multi-dimensional social listening across all major social channels, blogs, forums and more.

Not Included Add-on Service Add-on Service
Advanced Analytics

Advanced Analytics

Access deep insights and powerful data analysis for owned and competitive social profiles across the major social networks.

Not Included Add-on Service Add-on Service
Bambu, by Sprout Social

Bambu, by Sprout Social

Amplify your brand’s reach and source/nurture quality sales leads by empowering employees to share curated content across their social networks.

Add-on Service Add-on Service Add-on Service
Full Archive Export Services
Not Included Not Included Starting at $500/mo

Premier Success Plan

Cost per Month
Not Included $500/mo $500/mo
Platform Optimization
Not Included Included Included
Access to Product Roadmap
Not Included Included Included
2-Hour Response Time

2-Hour Response Time

During normal business hours — 8am-5:30pm CT.

Not Included Included Included
1:1 Onboarding
Not Included Included Included
Direct access to Customer Success team
Not Included Included Included

Asterisk Add-on services are available based on your contract details.

Glossary

A

Advanced Analytics: Access deep insights and powerful data analysis for owned and competitive social profiles across the major social networks.

Advanced Listening: Gather deep social intelligence with multi-dimensional social listening across all major social channels, blogs, forums and more.

Advanced Listening: Gather deep social intelligence with multi-dimensional social listening across all major social channels, blogs, forums and more.

Advanced Publishing Permissions: Grant user-based publishing permissions on the profile level for varying levels of publishing access.

Advocacy Report, powered by Bambu: Access key social share and content performance metrics from Bambu’s employee advocacy General Report inside Sprout.

All-In-One Social Inbox: Monitor and engage with messages across Facebook, Twitter, Instagram and LinkedIn all in one place.

Audience Size (Fans/Followers): The number of fans and followers across all of your connected profiles.

Automation Tools: Set up automated conversational workflow through chatbots to help your agents provide better service.

B

Bambu, by Sprout Social: Amplify your brand’s reach and source/nurture quality sales leads by empowering employees to share curated content across their social networks.

Brand Keywords per Group: Monitor distinct search terms and phrases on Twitter.

C

Campaign Tagging: Create and apply custom tags to outbound social messages from Compose and filter by tag on the Content Calendar.

Collision Detection: View real-time indicators on the message surface when a teammate is viewing or replying to a message.

Comprehensive Tag Reporting: Pinpoint trends in tagged messages to track feedback, campaign success and sentiment.

Contact Views: Access Contact Views with shared customer records, conversation history and customizable contact fields for Twitter, Facebook, Instagram and LinkedIn users.

Cross-Network Paid Performance Report: Get a complete view of paid performance across Facebook (including Messenger), Twitter, Instagram, and LinkedIn as well as their respective audience networks.

Custom Influencer List: Specify a list of Twitter profiles to be easily identified with custom indicators in the Smart Inbox.

Custom Portal Branding: Custom in-app and login page branding.

Custom URL Tracking: Seamlessly append tracking codes to links posted in Sprout to identify your social traffic in Google Analytics.

D

Digital Asset & Content Library: Store relevant and on-brand content including images, videos and text snippets for more efficient campaign management.

E

Engagement Reporting: Analyze response rates and times to benchmark engagement goals and improve your social media responsiveness.

Engagement Reporting: Analyze response rates and times to benchmark engagement goals and improve your social media responsiveness.

F

Facebook Competitor Report: Benchmark your Facebook Pages’ growth and performance against a customizable list of competitive brands/profiles.

Facebook and Instagram Paid Performance Report: Analyze campaign performance and visualize data for ad campaigns on Facebook, Instagram, Messenger and Facebook Audience Network.

Feature Visibility Controls: Configure feature visibility within Sprout to ensure users only have access to features relevant to their role.

G

Google Analytics Report: Integrate your Google Analytics account to better understand how social channels drive traffic to your site.

Group, Profile & Post-Level Reporting: Report across Twitter, Facebook, Instagram and LinkedIn. Pull unlimited PDF/CSV exports.

H

Helpdesk Integration: Integrate your Zendesk or UserVoice account to create, track and manage support issues from social.

Hubspot: Create, track, manage and resolve issues with Sprout's HubSpot Service Hub integration, HubSpot's help desk and ticketing software.

I

Instagram Competitor Report: Benchmark your Instagram profiles’ growth and performance against a customizable list of competitive brands/profiles.

Instagram Publishing: Plan, create and publish directly to Instagram feeds and Stories from web. Optionally, receive a push notification on your mobile device to publish with advanced functionality.

Instagram Scheduling: Plan, create and publish Instagram posts on the web. Optionally, receive a push notification on your mobile device to publish with advanced functionality.

K

Keyword Trends Report: Gain insight into how people and brands are talking about you on Twitter.

L

Listener Dashboards: Facilitate real-time and ongoing social listening by analyzing specific topics, trends and industries on Twitter.

Listener Insights: Inform marketing strategies with powerful insights including: Engagement Metrics, Topic Affinity, Sentiment Drivers, Emotional Response and Geolocation Analysis.

Location Tagging: Add locations to your Tweets, Instagram and Facebook posts to promote more traffic to your brand and create more opportunities to engage with your audience.

M

Message Approval Workflow: Use advanced permissions and flexible approval structure to set up workflows to submit, review, collaborate on and approve posts.

Message Completion: Mark messages as complete and filter them from view in the inbox.

Message Spike Alerts: Get alerted when message volume is higher than usual with email and push notifications.

Message Tagging: Create and apply custom tags to inbound social messages from the Smart Inbox.

Mobile Inbox Push Notifications: Customize mobile push notifications across networks, profiles and message types.

Multimedia Publishing: Schedule, draft, queue and publish video and multiple photos across networks.

O

Optimal Send Times in Compose: Boost content reach by an average of 60% with suggested times for optimal social engagement in Sprout's Compose Publisher.

P

Paid Promotion for Facebook: Maximize content reach by boosting new and previously published organic Facebook Posts.

Pause All Scheduled or Queued Messages: Gain peace of mind that in times of crisis you can stop all publishing activity from all profiles across your accounts.

Q

Query Builder: Build basic and advanced queries that track full-fidelity search results on Twitter.

Query Builder, Listener Dashboards & Insights: Build queries to track qualitative, quantitative and contextual insights that help inform marketing strategies.

Query Builder, Listener Dashboards & Insights: Build queries to track qualitative, quantitative and contextual insights that help inform marketing strategies.

Query Builder, Listener Dashboards & Insights: Build queries to track qualitative, quantitative and contextual insights that help inform marketing strategies.

R

Real-Time Brand Monitoring: Monitor distinct search terms and phrases on Twitter.

Report Builder: Build custom reports leveraging Sprout's existing, presentation-ready layouts to display network and profile-level data and insights.

Report Scheduled Delivery: Set up recurring weekly or monthly delivery of any report via email in PDF format.

S

Salesforce: Sprout’s Salesforce integration is an Advanced plan add-on facilitated through a third-party integration partner.

Sent Messages Report: Track post-level performance with reach, impression, click and engagement metrics across Twitter, Facebook, Instagram and LinkedIn posts.

Social Profiles: Includes: Twitter, Facebook Pages and Profiles, Instagram, Pinterest and LinkedIn Company pages. Note: Facebook Ad accounts, Google Analytics, Feedly and LinkedIn Personal Profiles do not count against your profile limit.

Sprout Queue: Fully configurable queue system for automated scheduling to fill publishing gaps.

Suggested Twitter Replies: Powered by a machine-learning algorithm, Suggest Replies recommends consistent answers to commonly asked questions.

T

Tag Report: Pinpoint trends in tagged messages (both incoming and outgoing) to track feedback, campaign success and sentiment.

Task Performance Report: Analyze the usage of Tasks and the completion rates between teams and team members.

Team & Productivity Reporting: Track publishing, response and task metrics at the individual user level.

Team Activity Report: Track publishing, response and task metrics at the individual user level.

Twitter Competitor Report: Benchmark your Twitter profiles’ growth and performance against a customizable list of competitive brands/profiles.

Twitter Keyword Report: Uncover trends in Twitter traffic/volume for any keyword, hashtag or complex query.

Twitter Paid Performance Report: Analyze campaign-level performance for Twitter and Twitter Audience Network.

Twitter Surveys: Gather CSAT or NPS data through simple, automated Twitter DM surveys.

V

ViralPost® in Queue: Deliver your content at optimal times with ViralPost® in the Sprout Queue -- Sprout's patented send time optimization technology.

#

LinkedIn Paid Performance Report: Analyze campaign-level performance for LinkedIn and LinkedIn Audience Network.

2-Hour Response Time: During normal business hours — 8am-5:30pm CT.

Any other questions? Give us a call 1.866.878.3231

Frequently asked questions

What if I decide I want a different plan?

No problem. You can switch plans at any time (even during your trial). Pick the plan that seems like the best fit and try it on. You can always change your mind.

Are there contracts or commitments?

Nope. After your 30-day free trial you’ll be asked to pick a plan and enter your payment info. This is billed monthly and you can cancel at any time. If you cancel before the end of a billing period, you’ll retain access until that billing period is over.

What are my payment options?

Online payment methods include major credit cards and Paypal. Prepayment options are available and allow your account to be debited monthly according to your plan and number of users. Contact sales@sproutsocial.com to discuss these options.

Can I purchase more profiles but stay in the same plan?

You sure can. You can purchase additional profiles for a monthly charge of $25 per profile. Profile limitations in Advanced and Enterprise plans are often negotiated as part of your contract.

How much does Sprout Social cost?

Sprout Social’s pricing starts at $99 per user per month for the Standard plan. The Professional plan offers additional features for business at $149 per user per month, and the Advanced plan offers solutions for businesses at scale at $249 per user per month. Annually, the Standard plan costs $1,188 per user, the Professional plan is $1,788 per user annually, and the Advanced plan is $2,988 per user per year.

Testimonials

Sprout’s unified Smart Inbox and intuitive interface were huge factors in our selection. We needed a tool that would be very easy to train new team members on, that would be efficient to use and would give us confidence that we’re not missing important messages.

Jessie LaHaie

Senior Online Community Specialist

We always make sure we’re talking with our fans, not at them. We want to make sure we’re answering every legitimate question that comes our way and starting that two-way conversation.

Coop Elias

Social Media Specialist