Create an exceptional brand experience

Best-in-class social media management and engagement software. Change plans or cancel at any time.

Standard

$99 per user/month

Essential tools for getting started

Standard INCLUDES:
5 social profiles Additional profiles can be purchased for a nominal fee without upgrading to a higher plan.
All-in-one social inbox Monitor and engage with messages across Facebook, Twitter, Instagram and LinkedIn all in one place.
Publish, schedule, draft and queue posts
Social content calendar
Review management Easily monitor and manage reviews across Facebook, Google My Business and TripAdvisor.
Profiles, keywords and locations monitoring
Tasking and social CRM tools Sprout’s social customer relationship management (CRM) tools provide contextual information such as conversation history, contact information and internal notes to help teams respond to customers quickly and personally.
Group, profile and post-level reporting
Paid promotion tools to boost Facebook posts
iOS and Android mobile apps

Professional

$149 per user/month

Powerful tools for social business

Professional INCLUDES:
10 social profiles Additional profiles can be purchased for a nominal fee without upgrading to a higher plan.
Everything in Standard, plus
Competitive reports for Instagram, Facebook and Twitter
Incoming and outgoing message content tagging
Custom workflows for multiple approvers and steps
Scheduling for optimal send times Boost content reach by an average of 60% with suggested times meant to promote more social engagement.
Response rate and time analysis reports Analyze response rates and times to benchmark engagement goals and improve your social media responsiveness.
Trend analysis for Twitter keywords and hashtags
Paid social reporting for Facebook, Instagram, Twitter and LinkedIn
Helpdesk integration Integrate your Zendesk, UserVoice or HubSpot account to create, track and manage support issues from social.

Advanced

$249 per user/month

Advanced tools for social business at scale

Advanced INCLUDES:
10 social profiles Additional profiles can be purchased for a nominal fee without upgrading to a higher plan.
Everything in Professional, plus
Message Spike Alerts for increased message activity Get alerted when message volume is higher than usual with email and push notifications.
Digital asset and content library Store relevant and on-brand content including images, videos and text snippets for more efficient campaign management.
Chatbots with automation tools Create, preview and manage chatbots for Twitter and Facebook private messages using Sprout’s Bot Builder.
Saved and suggested replies Powered by a machine learning algorithm, Suggested replies recommends consistent answers to commonly asked questions.
Inbox rule builder for automated actions Set up alerts and rules based on keywords, message types and profiles to automatically tag and complete messages in the Smart Inbox.
Custom URL tracking Seamlessly append tracking codes to links posted in Sprout to identify your social traffic into Google Analytics.
Twitter surveys to define CSAT or NPS Gather customer feedback to get CSAT (customer satisfaction scores) and NPS (net promoter score) with Twitter Feedback Surveys.

Customize with Listening, Premium Analytics and Advocacy add-ons, which can be added on to any plan.

Join our 20,000+ happy customers

Questions regarding any of our plans? Send us a note at sales@sproutsocial.com or give us a call 1.866.878.3231

Plan Comparison

Download PDF
	Standard	Professional	Advanced
Plan Overview	Standard	Professional	Advanced
Price per User per Month	$99	$149	$249
Social Profiles Social Profiles Includes: Twitter, Facebook Pages and Profiles, Instagram, Pinterest and LinkedIn Company pages. Note: Facebook Ad accounts, Google Analytics, Feedly and LinkedIn Personal Profiles do not count against your profile limit.	5	10	10
Additional Profile Price per Month	$25 per profile	$25 per profile	$25 per profile
Groups	3	5	20
Brand Keywords per Group Brand Keywords per Group Monitor distinct search terms and phrases on Twitter.	10	10	20
Audience Size (Fans/Followers) Audience Size (Fans/Followers) The number of fans and followers across all of your connected profiles.	Up to 200,000	Up to 500,000	Unlimited
Mobile App for iOS & Android	Included	Included	Included
Engagement & Customer Care
All-In-One Social Inbox All-In-One Social Inbox Monitor and engage with messages across Facebook, Twitter, Instagram and LinkedIn all in one place.	Included	Included	Included
Real-Time Keyword/Brand Monitoring Real-Time Brand Monitoring Monitor distinct search terms and phrases on Twitter.	Included	Included	Included
Contact Views With Notes, Comments, History Contact Views Access Contact Views with shared customer records, conversation history and customizable contact fields for Twitter, Facebook, Instagram and LinkedIn users.	Included	Included	Included
Conversation History	90 Days	Full History	Full History
Message Completion Message Completion Mark messages as complete and filter them from view in the inbox.	Included	Included	Included
Reply Collision Detection Collision Detection View real-time indicators on the message surface when a teammate is viewing or replying to a message.	Included	Included	Included
Comment Moderation	Included	Included	Included
Review Moderation Review Moderation Monitor ratings and respond to reviews across Facebook, TripAdvisor and Google My Business.	Included	Included	Included
Facebook & Instagram Ads Comment Moderation	Included	Included	Included
iOS & Android Inbox Push Notifications Mobile Inbox Push Notifications Customize mobile push notifications across networks, profiles and message types.	Included	Included	Included
Message Tasking	Included	Included	Included
Message Tagging Message Tagging Create and apply custom tags to inbound social messages from the Smart Inbox.	Not Included	Included	Included
Custom Inbox Views	Not Included	Included	Included
Helpdesk Integration Helpdesk Integration Integrate your Zendesk, HubSpot Service or UserVoice account to seamlessly create, manage and track support issues from social.	Not Included	Included	Included
Engagement Reporting Engagement Reporting Analyze response rates and times to benchmark engagement goals and improve your social media responsiveness.	Not Included	Included	Included
Team & Productivity Reporting Team & Productivity Reporting Track publishing, response and task metrics at the individual user level.	Not Included	Included	Included
Task Completion Reporting	Not Included	Included	Included
Comprehensive Tag Reporting Comprehensive Tag Reporting Pinpoint trends in tagged messages to track feedback, campaign success and sentiment.	Not Included	Included	Included
Custom Influencer List Custom Influencer List Specify a list of Twitter profiles to be easily identified with custom indicators in the Smart Inbox.	Not Included	Included	Included
Saved Replies	Not Included	Not Included	Included
Message Spike Alerts Message Spike Alerts Get alerted when message volume is higher than usual with email and push notifications.	Not Included	Not Included	Included
Suggested Twitter Replies Suggested Twitter Replies Powered by a machine-learning algorithm, Suggest Replies recommends consistent answers to commonly asked questions.	Not Included	Not Included	Included
Twitter Customer Satisfaction Survey (NPS/CSAT) Twitter Surveys Gather CSAT or NPS data through simple, automated Twitter DM surveys.	Not Included	Not Included	Included
Automated Conversational Workflow (Chatbots) Automation Tools Set up automated conversational workflow through chatbots to help your agents provide better service.	Not Included	Not Included	Included
Inbox Rule Builder Inbox Rule Builder Automate actions and workflows in the Smart Inbox with Inbox Rules for tagging, completing, alerting and more.	Not Included	Not Included	Included
Publishing & Content Planning
Collaborative Content Calendar	Included	Included	Included
Advanced Post Scheduler (Multi-Day/Time)	Included	Included	Included
Sprout Queue (Message per Day) Sprout Queue Fully configurable queue system for automated scheduling to fill publishing gaps.	10	20	30
Message Drafting	Included	Included	Included
Multi-Profile Publishing	Included	Included	Included
Multi-Network Publishing	Included	Included	Included
Multimedia Publishing Multimedia Publishing Schedule, draft, queue and publish video and multiple photos across networks.	Included	Included	Included
Publish From Web/Mobile/Tablet	Included	Included	Included
Instagram Publishing Instagram Publishing Plan, create and publish directly to Instagram feeds and Stories from web. Optionally, receive a push notification on your mobile device to publish with advanced functionality.	Included	Included	Included
Pinterest Publishing	Included	Included	Included
Paid Promotion for Facebook Paid Promotion for Facebook Maximize content reach by boosting new and previously published organic Facebook Posts.	Included	Included	Included
Content Suggestions Find engaging content and stay on top of trending topics with an aggregated list of shared links across social channels.	Included	Included	Included
Pause All Scheduled or Queued Messages Pause All Scheduled or Queued Messages Gain peace of mind that in times of crisis you can stop all publishing activity from all profiles across your accounts.	Included	Included	Included
Instagram Scheduling Instagram Scheduling Plan, create and publish Instagram posts on the web. Optionally, receive a push notification on your mobile device to publish with advanced functionality.	Included	Included	Included
Built-in Image Editor	Included	Included	Included
ViralPost® in Queue ViralPost® in Queue Deliver your content at optimal times with ViralPost® in the Sprout Queue -- Sprout's patented send time optimization technology.	Included	Included	Included
Location Tagging Location Tagging Add locations to your Tweets, Instagram and Facebook posts to promote more traffic to your brand and create more opportunities to engage with your audience.	Included	Included	Included
Schedule Content in Bulk	Not Included	Included	Included
Cross-Network Audience Targeting	Not Included	Included	Included
Optimal Send Times in Compose Optimal Send Times in Compose Boost content reach by an average of 60% with suggested times for optimal social engagement in Sprout's Compose Publisher.	Not Included	Included	Included
Campaign Tagging Campaign Tagging Create and apply custom tags to outbound social messages from Compose and filter by tag on the Content Calendar.	Not Included	Included	Included
Advanced Publishing Permissions Advanced Publishing Permissions Grant user-based publishing permissions on the profile level for varying levels of publishing access.	Not Included	Included	Included
Message Approval Workflow Message Approval Workflow Use advanced permissions and flexible approval structure to set up workflows to submit, review, collaborate on and approve posts.	Not Included	Included	Included
Digital Asset & Content Library Digital Asset & Content Library Store relevant and on-brand content including images, videos and text snippets for more efficient campaign management.	Not Included	Not Included	Included
Custom URL Tracking Custom URL Tracking Seamlessly append tracking codes to links posted in Sprout to identify your social traffic in Google Analytics.	Not Included	Not Included	Included
Reporting & Analytics
Group, Profile & Post-Level Reporting Group, Profile & Post-Level Reporting Report across Twitter, Facebook, Instagram and LinkedIn. Pull unlimited PDF/CSV exports.	Included	Included	Included
Cross-Network Group Report	Included	Included	Included
Sent Messages Report Sent Messages Report Track post-level performance with reach, impression, click and engagement metrics across Twitter, Facebook, Instagram and LinkedIn posts.	Included	Included	Included
Twitter Profiles Report	Included	Included	Included
Facebook Pages Report	Included	Included	Included
LinkedIn Pages Report	Included	Included	Included
Instagram Profiles Report	Included	Included	Included
Pinterest Performance Report	Included	Included	Included
Google Analytics Report Google Analytics Report Integrate your Google Analytics account to better understand how social channels drive traffic to your site.	Included	Included	Included
Facebook Competitor Report Facebook Competitor Report Benchmark your Facebook Pages’ growth and performance against a customizable list of competitive brands/profiles.	Not Included	Included	Included
Twitter Competitor Report Twitter Competitor Report Benchmark your Twitter profiles’ growth and performance against a customizable list of competitive brands/profiles.	Not Included	Included	Included
Instagram Competitor Report Instagram Competitor Report Benchmark your Instagram profiles’ growth and performance against a customizable list of competitive brands/profiles.	Not Included	Included	Included
Cross-Network Paid Performance Report Cross-Network Paid Performance Report Get a complete view of paid performance across Facebook (including Messenger), Twitter, Instagram, and LinkedIn as well as their respective audience networks.	Not Included	Included	Included
Facebook and Instagram Paid Performance Report Facebook and Instagram Paid Performance Report Analyze campaign performance and visualize data for ad campaigns on Facebook, Instagram, Messenger and Facebook Audience Network.	Not Included	Included	Included
Twitter Paid Performance Report Twitter Paid Performance Report Analyze campaign-level performance for Twitter and Twitter Audience Network.	Not Included	Included	Included
LinkedIn Paid Performance Report LinkedIn Paid Performance Report Analyze campaign-level performance for LinkedIn and LinkedIn Audience Network.	Not Included	Included	Included
Twitter Keyword Report Twitter Keyword Report Uncover trends in Twitter traffic/volume for any keyword, hashtag or complex query.	Not Included	10 Keywords	20 Keywords
Twitter Keyword History	Not Included	1 Year	All-Time
Share Reports Outside of Sprout	Not Included	Included	Included
Twitter @mention Trends Report Twitter @mention Trends Report Gain insight into how people and brands are talking about you on Twitter.	Not Included	Included	Included
Team Activity Report Team Activity Report Track publishing, response and task metrics at the individual user level.	Not Included	Included	Included
Task Performance Report Task Performance Report Analyze the usage of Tasks and the completion rates between teams and team members.	Not Included	Included	Included
Engagement Reporting Engagement Reporting Analyze response rates and times to benchmark engagement goals and improve your social media responsiveness.	Not Included	Included	Included
Tag Report Tag Report Pinpoint trends in tagged messages (both incoming and outgoing) to track feedback, campaign success and sentiment.	Not Included	Included	Included
Custom Report Branding	Not Included	Included	Included
Twitter Feedback Report	Not Included	Not Included	Included
Report Scheduled Delivery Report Scheduled Delivery Set up recurring weekly or monthly delivery of any report via email in PDF format.	Not Included	Not Included	Included
Report Builder (Premium Analytics) Report Builder (Premium Analytics) Build custom reports leveraging Sprout's existing, presentation-ready layouts to display network and profile-level data and insights.	Add-on	Add-on	Add-on
Advocacy Report, powered by Bambu Advocacy Report, powered by Bambu Access key social share and content performance metrics from Bambu’s employee advocacy General Report inside Sprout.	Add-on	Add-on	Add-on
Listening & Insights
Smart Inbox	Included	Included	Included
Brand Keyword Monitoring	Included	Included	Included
Twitter @mention Trends Report	Not Included	Included	Included
Twitter Keywords	Not Included	10 Keywords	20 Keywords
Twitter Keyword History	Not Included	1 Year	All-Time
Advanced Listening Advanced Listening Gather deep social intelligence with multi-dimensional social listening across all major social channels, blogs, forums and more.	Not Included	Add-on	Add-on
Integrations
Instagram	Included	Included	Included
Twitter	Included	Included	Included
Facebook	Included	Included	Included
Facebook Ad Accounts	Included	Included	Included
Facebook Messenger	Included	Included	Included
Pinterest	Included	Included	Included
LinkedIn	Included	Included	Included
Google My Business	Included	Included	Included
TripAdvisor	Included	Included	Included
Feedly	Included	Included	Included
Bit.ly	Included	Included	Included
Zendesk	Not Included	Included	Included
UserVoice	Not Included	Included	Included
Hubspot Hubspot Create, track, manage and resolve issues with Sprout's HubSpot Service Hub integration, HubSpot's help desk and ticketing software.	Not Included	Included	Included
Support
Support Hours	9am–5pm	24/5	24/7
Live Phone Support	9am-5pm	24/5	24/5
Guaranteed Case Response Time	2 Business Days	1 Business Day	1 Business Day
Self-Service Training Recordings	Included	Included	Included
Onboarding Support	Included	Included	Included
Security
Two-Step Verification	Included	Included	Included
Profile-Level Access Restrictions	Included	Included	Included
Secured Connections	Included	Included	Included
No Social Password Sharing	Included	Included	Included
Personal Profile Access	Included	Included	Included
Advanced Permissions	Not Included	Included	Included
Custom Portal Branding Custom Portal Branding Custom in-app and login page branding.	Not Included	Not Included	Included
Feature Visibility Controls Feature Visibility Controls Configure feature visibility within Sprout to ensure users only have access to features relevant to their role.	Not Included	Not Included	Included
IP Whitelisting	Not Included	Not Included	Included
Add-Ons
Advanced Listening Advanced Listening Gather deep social intelligence with multi-dimensional social listening across all major social channels, blogs, forums and more.	Not Included	Starting at $999/mo	Starting at $999/mo
Premium Analytics Premium Analytics Define your story with access to additional paid and organic metrics, more report customization, and advanced tools for deeper analysis.	Not Included	Starting at $999/mo	Starting at $999/mo
Advocacy Advocacy Amplify your brand’s reach and source/nurture quality sales leads by empowering employees to share curated content across their social networks.	Not Included	Pricing varies	Pricing varies
Professional Services Professional Services Sprout's Professional Services team offers multiple strategic services from implementation and social media training to social listening consultation and generating custom social insights reports.	Not Included	Pricing varies	Pricing varies
Premier Success Plan
Cost per Month	Not Included	$500/mo	$500/mo
Platform Optimization	Not Included	Included	Included
Access to Product Roadmap	Not Included	Included	Included
2-Hour Response Time 2-Hour Response Time During normal business hours — 8am-5:30pm CT.	Not Included	Included	Included
1:1 Onboarding	Not Included	Included	Included
Direct access to Customer Success team	Not Included	Included	Included

Download PDF

Glossary

Advanced Listening: Gather deep social intelligence with multi-dimensional social listening across all major social channels, blogs, forums and more.

Advanced Publishing Permissions: Grant user-based publishing permissions on the profile level for varying levels of publishing access.

Advocacy: Amplify your brand’s reach and source/nurture quality sales leads by empowering employees to share curated content across their social networks.

Advocacy Report, powered by Bambu: Access key social share and content performance metrics from Bambu’s employee advocacy General Report inside Sprout.

All-In-One Social Inbox: Monitor and engage with messages across Facebook, Twitter, Instagram and LinkedIn all in one place.

Audience Size (Fans/Followers): The number of fans and followers across all of your connected profiles.

Automation Tools: Set up automated conversational workflow through chatbots to help your agents provide better service.

Brand Keywords per Group: Monitor distinct search terms and phrases on Twitter.

Campaign Tagging: Create and apply custom tags to outbound social messages from Compose and filter by tag on the Content Calendar.

Collision Detection: View real-time indicators on the message surface when a teammate is viewing or replying to a message.

Comprehensive Tag Reporting: Pinpoint trends in tagged messages to track feedback, campaign success and sentiment.

Contact Views: Access Contact Views with shared customer records, conversation history and customizable contact fields for Twitter, Facebook, Instagram and LinkedIn users.

Cross-Network Paid Performance Report: Get a complete view of paid performance across Facebook (including Messenger), Twitter, Instagram, and LinkedIn as well as their respective audience networks.

Custom Influencer List: Specify a list of Twitter profiles to be easily identified with custom indicators in the Smart Inbox.

Custom Portal Branding: Custom in-app and login page branding.

Custom URL Tracking: Seamlessly append tracking codes to links posted in Sprout to identify your social traffic in Google Analytics.

Digital Asset & Content Library: Store relevant and on-brand content including images, videos and text snippets for more efficient campaign management.

Engagement Reporting: Analyze response rates and times to benchmark engagement goals and improve your social media responsiveness.

Facebook Competitor Report: Benchmark your Facebook Pages’ growth and performance against a customizable list of competitive brands/profiles.

Facebook and Instagram Paid Performance Report: Analyze campaign performance and visualize data for ad campaigns on Facebook, Instagram, Messenger and Facebook Audience Network.

Feature Visibility Controls: Configure feature visibility within Sprout to ensure users only have access to features relevant to their role.

Google Analytics Report: Integrate your Google Analytics account to better understand how social channels drive traffic to your site.

Group, Profile & Post-Level Reporting: Report across Twitter, Facebook, Instagram and LinkedIn. Pull unlimited PDF/CSV exports.

Helpdesk Integration: Integrate your Zendesk, HubSpot Service or UserVoice account to seamlessly create, manage and track support issues from social.

Hubspot: Create, track, manage and resolve issues with Sprout's HubSpot Service Hub integration, HubSpot's help desk and ticketing software.

Inbox Rule Builder: Automate actions and workflows in the Smart Inbox with Inbox Rules for tagging, completing, alerting and more.

Instagram Competitor Report: Benchmark your Instagram profiles’ growth and performance against a customizable list of competitive brands/profiles.

Instagram Publishing: Plan, create and publish directly to Instagram feeds and Stories from web. Optionally, receive a push notification on your mobile device to publish with advanced functionality.

Instagram Scheduling: Plan, create and publish Instagram posts on the web. Optionally, receive a push notification on your mobile device to publish with advanced functionality.

Location Tagging: Add locations to your Tweets, Instagram and Facebook posts to promote more traffic to your brand and create more opportunities to engage with your audience.

Message Approval Workflow: Use advanced permissions and flexible approval structure to set up workflows to submit, review, collaborate on and approve posts.

Message Completion: Mark messages as complete and filter them from view in the inbox.

Message Spike Alerts: Get alerted when message volume is higher than usual with email and push notifications.

Message Tagging: Create and apply custom tags to inbound social messages from the Smart Inbox.

Mobile Inbox Push Notifications: Customize mobile push notifications across networks, profiles and message types.

Multimedia Publishing: Schedule, draft, queue and publish video and multiple photos across networks.

Optimal Send Times in Compose: Boost content reach by an average of 60% with suggested times for optimal social engagement in Sprout's Compose Publisher.

Paid Promotion for Facebook: Maximize content reach by boosting new and previously published organic Facebook Posts.

Pause All Scheduled or Queued Messages: Gain peace of mind that in times of crisis you can stop all publishing activity from all profiles across your accounts.

Premium Analytics: Define your story with access to additional paid and organic metrics, more report customization, and advanced tools for deeper analysis.

Professional Services: Sprout's Professional Services team offers multiple strategic services from implementation and social media training to social listening consultation and generating custom social insights reports.

Real-Time Brand Monitoring: Monitor distinct search terms and phrases on Twitter.

Report Builder (Premium Analytics): Build custom reports leveraging Sprout's existing, presentation-ready layouts to display network and profile-level data and insights.

Report Scheduled Delivery: Set up recurring weekly or monthly delivery of any report via email in PDF format.

Review Moderation: Monitor ratings and respond to reviews across Facebook, TripAdvisor and Google My Business.

Sent Messages Report: Track post-level performance with reach, impression, click and engagement metrics across Twitter, Facebook, Instagram and LinkedIn posts.

Social Profiles: Includes: Twitter, Facebook Pages and Profiles, Instagram, Pinterest and LinkedIn Company pages. Note: Facebook Ad accounts, Google Analytics, Feedly and LinkedIn Personal Profiles do not count against your profile limit.

Sprout Queue: Fully configurable queue system for automated scheduling to fill publishing gaps.

Suggested Twitter Replies: Powered by a machine-learning algorithm, Suggest Replies recommends consistent answers to commonly asked questions.

Tag Report: Pinpoint trends in tagged messages (both incoming and outgoing) to track feedback, campaign success and sentiment.

Task Performance Report: Analyze the usage of Tasks and the completion rates between teams and team members.

Team & Productivity Reporting: Track publishing, response and task metrics at the individual user level.

Team Activity Report: Track publishing, response and task metrics at the individual user level.

Twitter @mention Trends Report: Gain insight into how people and brands are talking about you on Twitter.

Twitter Competitor Report: Benchmark your Twitter profiles’ growth and performance against a customizable list of competitive brands/profiles.

Twitter Keyword Report: Uncover trends in Twitter traffic/volume for any keyword, hashtag or complex query.

Twitter Paid Performance Report: Analyze campaign-level performance for Twitter and Twitter Audience Network.

Twitter Surveys: Gather CSAT or NPS data through simple, automated Twitter DM surveys.

ViralPost® in Queue: Deliver your content at optimal times with ViralPost® in the Sprout Queue -- Sprout's patented send time optimization technology.

LinkedIn Paid Performance Report: Analyze campaign-level performance for LinkedIn and LinkedIn Audience Network.

2-Hour Response Time: During normal business hours — 8am-5:30pm CT.

Any other questions? Give us a call 1.866.878.3231

Frequently asked questions

How does the free trial work?

You'll have 30 days to try Sprout, risk free. No credit card is required to start a trial.

What happens when my free trial ends?

After your 30-day free trial, you’ll be asked to pick a plan and enter your payment info.

Do I have to start a trial or is there another way for me to experience the platform?

Request a free, customized demo and have a Sprout expert show you our suite of social management, customer care, social data and intelligence, and advocacy solutions.

What should I do if I have questions during my free 30-day trial period?

We’re here to help! Please reach out to your Account Representative or contact Sales at 1.866.878.3231.

What if I pick the wrong plan?

No problem. You can switch plans at any time (even during your trial). Pick the plan that seems like the best fit and try it on. You can always change your mind.

Are there contracts or commitments?

Nope. After your 30-day free trial you’ll be asked to pick a plan and enter your payment info. This is billed monthly and you can cancel at any time. If you cancel before the end of a billing period, you’ll retain access until that billing period is over.

Can I purchase more profiles but stay in the same plan?

You sure can. Additional profiles can be purchased for a nominal fee without the need to upgrade to a higher plan. Access to additional profiles based on your company's exact needs can be discussed with one of our team members during your evaluation. Contact us for more information.

How do I know which plan is best for my business?

Unsure which plan is right for your business? Contact sales@sproutsocial.com and we’ll help you choose the best path forward based on your business goals.

What are my payment options?

Online payment methods include major credit cards and Paypal. Prepayment options are available and allow your account to be debited monthly according to your plan and number of users. Contact sales@sproutsocial.com to discuss these options.

If I have a question about my invoice, who should I contact?

You can reach our billing department at support@sproutsocial.com.

How much does Sprout Social cost?

Sprout Social’s pricing starts at $99 per user per month for the Standard plan. The Professional plan offers additional features for business at $149 per user per month, and the Advanced plan offers solutions for businesses at scale at $249 per user per month. Annually, the Standard plan costs $1,188 per user, the Professional plan is $1,788 per user annually, and the Advanced plan is $2,988 per user per year.

Can Premium Add-Ons be purchased as standalone products?

No. The features and tools within the Premium Add-On packages do not work independently; instead, they unlock additional functionality on top of our base plans.

How secure is Sprout’s platform?

At Sprout, we take your account’s security very seriously:

All interactions with Sprout are encrypted with SSL over the Internet.
Sprout’s databases are kept in a private network, completely inaccessible from the public Internet.
Sprout doesn’t store user passwords, so even if our database were to be hacked, it would be impossible for the attacker to gain access to your account.
Sprout accesses Facebook and Twitter on your behalf using a mechanism called OAuth; this is highly secure and flexible in that you can easily disable Sprout’s access at any time.

Testimonials

Previously we were using a publishing solution from one of Sprout’s competitors, and it felt like it was moving in the opposite direction in terms of functionality. Being able to move to a platform that is consistently expanding has been really nice.

Andrew Rosch

Director of Marketing Strategy, Ecommerce and Events

The way Sprout is configured is really simple. You’ve got one place where you go to get all the information you need. It has really streamlined our communication.

Richard Sharpe

Divisional Head - Operational Services Division

Create an exceptional brand experience

Standard

Professional

Advanced

Join our 20,000+ happy customers

Plan Comparison

Plan Overview

Social Profiles

Brand Keywords per Group

Audience Size (Fans/Followers)

Engagement & Customer Care

All-In-One Social Inbox

Real-Time Brand Monitoring

Contact Views

Message Completion

Collision Detection

Review Moderation

Mobile Inbox Push Notifications

Message Tagging

Helpdesk Integration

Engagement Reporting

Team & Productivity Reporting

Comprehensive Tag Reporting

Custom Influencer List

Message Spike Alerts

Suggested Twitter Replies

Twitter Surveys

Automation Tools

Inbox Rule Builder

Publishing & Content Planning

Sprout Queue

Multimedia Publishing

Instagram Publishing

Paid Promotion for Facebook

Pause All Scheduled or Queued Messages

Instagram Scheduling

ViralPost® in Queue

Location Tagging

Optimal Send Times in Compose

Campaign Tagging

Advanced Publishing Permissions

Message Approval Workflow

Digital Asset & Content Library

Custom URL Tracking

Reporting & Analytics

Group, Profile & Post-Level Reporting

Sent Messages Report

Google Analytics Report

Facebook Competitor Report

Twitter Competitor Report

Instagram Competitor Report

Cross-Network Paid Performance Report

Facebook and Instagram Paid Performance Report

Twitter Paid Performance Report

LinkedIn Paid Performance Report

Twitter Keyword Report

Twitter @mention Trends Report

Team Activity Report

Task Performance Report

Engagement Reporting

Tag Report

Report Scheduled Delivery

Report Builder (Premium Analytics)

Advocacy Report, powered by Bambu

Listening & Insights

Advanced Listening

Integrations

Hubspot

Support

Security

Custom Portal Branding

Feature Visibility Controls

Add-Ons

Advanced Listening

Premium Analytics

Advocacy

Professional Services

Premier Success Plan

2-Hour Response Time

Glossary