A

Advanced Publishing Permissions: Grant user-based publishing permissions on the profile level for varying levels of publishing access.

Advocacy: Amplify your brand’s reach and source/nurture quality sales leads by empowering employees to share curated content across their social networks.

All-In-One Social Inbox: Monitor and engage with messages across Facebook, Twitter, Instagram, WhatsApp, TikTok and LinkedIn.

Audience Size (Fans/Followers): The number of fans and followers across all of your connected profiles.

Automation Tools: Set up automated conversational workflow through chatbots to help your agents provide better service.

B

Brand Keywords per Group: Monitor distinct search terms and phrases on Twitter.

C

Campaign Tagging: Create and apply custom tags to outbound social messages from Compose and filter by tag on the Content Calendar.

Collision Detection: View real-time indicators on the message surface when a teammate is viewing or replying to a message.

Comprehensive Tag Reporting: Pinpoint trends in tagged messages to track feedback, campaign success and sentiment.

Contact Views: Access Contact Views with shared customer records, conversation history and customizable contact fields for Twitter, Facebook, Instagram and LinkedIn users.

Content Suggestions: Find engaging content and stay on top of trending topics with an aggregated list of shared links across social channels.

Cross-Network Paid Performance Report: Get a complete view of paid performance across Facebook (including Messenger), Twitter, Instagram, and LinkedIn as well as their respective audience networks.

Custom Influencer List: Specify a list of Twitter, Instagram, LinkedIn and Facebook profiles to be easily identified with custom indicators in the Smart Inbox.

Custom Portal Branding: Custom in-app and login page branding.

E

Employee Advocacy Report: Access key social share and content performance metrics from the Employee Advocacy General Report inside Sprout.

Engagement Reporting: Analyze response rates and times to benchmark engagement goals and improve your social media responsiveness.

Engagement Reporting: Analyze response rates and times to benchmark engagement goals and improve your social media responsiveness.

F

Facebook Competitor Report: Benchmark your Facebook Pages’ growth and performance against a customizable list of competitive brands/profiles.

Facebook and Instagram Paid Performance Report: Analyze campaign performance and visualize data for ad campaigns on Facebook, Instagram, Messenger and Facebook Audience Network.

Feature Visibility Controls: Configure feature visibility within Sprout to ensure users only have access to features relevant to their role.

G

Google Analytics Report: Integrate your Google Analytics account to better understand how social channels drive traffic to your site.

Group, Profile & Post-Level Reporting: Report across Twitter, Facebook, Instagram LinkedIn, and Pinterest. Pull unlimited PDF/CSV exports.

H

Helpdesk, CRM and Social Commerce Integrations: Integrate your Zendesk, Hubspot, Salesforce, Microsoft Dynamics 365, Marketo, Facebook Shops, Shopify, or WooCommerce accounts to seamlessly create, manage and track support issues from social.

I

Inbox Rule Builder: Automate actions and workflows in the Smart Inbox with Inbox Rules for tagging, completing, alerting and more.

Instagram Competitor Report: Benchmark your Instagram profiles’ growth and performance against a customizable list of competitive brands/profiles.

Instagram Grid Planning: Preview your Instagram grid aesthetic before you post with drag-and-drop options to rearrange upcoming content.

Instagram Publishing: Plan, create and publish directly to Instagram feeds and Stories from web. Optionally, receive a push notification on your mobile device to publish with advanced functionality.

L

Listening: Gather deep social intelligence with multi-dimensional social listening across all major social channels, blogs, forums and more.

Location Tagging: Add locations to your Tweets, Instagram and Facebook posts to promote more traffic to your brand and create more opportunities to engage with your audience.

M

Message Approval Workflow: Use advanced permissions and flexible approval structure to set up workflows to submit, review, collaborate on and approve posts.

Message Completion: Mark messages as complete and filter them from view in the inbox.

Message Spike Alerts: Get alerted when message volume is higher than usual with email and push notifications.

Message Tagging: Create and apply custom tags to inbound social messages from the Smart Inbox.

Mobile Inbox Push Notifications: Customize mobile push notifications across networks, profiles and message types.

Multimedia Publishing: Schedule, draft, queue and publish video and multiple photos across networks.

O

Optimal Send Times in Compose: Boost content reach by an average of 60% with suggested times for optimal social engagement in Sprout's Compose Publisher.

P

Paid Promotion for Facebook: Maximize content reach by boosting new and previously published organic Facebook Posts.

Pause All Scheduled or Queued Messages: Gain peace of mind that in times of crisis you can stop all publishing activity from all profiles across your accounts.

Post Performance Report: Track post-level performance with reach, impression, click and engagement metrics across Twitter, Facebook, Instagram, LinkedIn and Pinterest posts.

Premium Analytics: Define your story with access to additional paid and organic metrics, more report customization, and advanced tools for deeper analysis.

Professional Services: Sprout's Professional Services team offers multiple strategic services from implementation and social media training to social listening consultation and generating custom social insights reports.

R

Real-Time Brand Monitoring: Monitor distinct search terms and phrases on Twitter.

Report Builder (Premium Analytics): Build custom reports leveraging Sprout's existing, presentation-ready layouts to display network and profile-level data and insights.

Report Scheduled Delivery: Set up recurring weekly or monthly delivery of any report via email in PDF format.

Review Moderation: Monitor ratings and respond to reviews across Apple App Store, Google Play Store, Facebook, Google My Business, TripAdvisor, Glassdoor and Yelp.

S

Social Listening: Gather deep social intelligence with multi-dimensional social listening across all major social channels, blogs, forums and more.

Social Profiles: The following profile types count against your profile limit: Twitter, Instagram, Pinterest, YouTube, Facebook, TikTok, WhatsApp, LinkedIn Company Pages, Google My Business, TripAdvisor, Glassdoor, Yelp, and LinkedIn personal profiles. The following do not count against your profile limit: Google Analytics, non-social and messaging integrations, ad accounts associated with a network profile/Page.

Sprout Queue: Fully configurable queue system for automated scheduling to fill publishing gaps.

T

Tag Report: Pinpoint trends in tagged messages (both incoming and outgoing) to track feedback, campaign success and sentiment.

Task Performance Report: Analyze the usage of Tasks and the completion rates between teams and team members.

Team & Productivity Reporting: Track publishing, response and task metrics at the individual user level.

Team Activity Report: Track publishing, response and task metrics at the individual user level.

Twitter @mention Trends Report: Gain insight into how people and brands are talking about you on Twitter.

Twitter Competitor Report: Benchmark your Twitter profiles’ growth and performance against a customizable list of competitive brands/profiles.

Twitter Keyword Report: Uncover trends in Twitter traffic/volume for any keyword, hashtag or complex query.

Twitter Paid Performance Report: Analyze campaign-level performance and visualize data for ad campaigns for Twitter and Twitter Audience Network.

Twitter Surveys: Gather CSAT or NPS data through simple, automated Twitter DM surveys.

V

ViralPost® in Queue: Deliver your content at optimal times with ViralPost® in the Sprout Queue -- Sprout's patented send time optimization technology.

#

LinkedIn Paid Performance Report: Analyze campaign-level performance and visualize data for ad campaigns for LinkedIn and LinkedIn Audience Network.

2-Hour Response Time: During normal business hours — 8am-5:30pm CT.

Automated link tracking: Set up rules to automatically add link tracking to links posted in Sprout, helping you better identify your social traffic.

Custom link tracking: Seamlessly append tracking codes to links posted in Sprout to identify your social traffic into Google Analytics.