Create an exceptional brand experience

A

Advanced Analytics: Access deep insights and powerful data analysis for owned and competitive social profiles across the major social networks.

Advanced Listening: Gather deep social intelligence with multi-dimensional social listening across all major social channels, blogs, forums and more.

Advanced Listening: Gather deep social intelligence with multi-dimensional social listening across all major social channels, blogs, forums and more.

Advanced Publishing Permissions: Grant user-based publishing permissions on the profile level for varying levels of publishing access.

Advocacy Report, powered by Bambu: Access key social share and content performance metrics from Bambu’s employee advocacy General Report inside Sprout.

All-In-One Social Inbox: Monitor and engage with messages across Facebook, Twitter, Instagram, LinkedIn and Google+ all in one place.

Audience Size (Fans/Followers): The number of fans and followers across all of your connected profiles.

Automation Tools: Set up automated conversational workflow through chatbots to help your agents provide better service.

B

Bambu, by Sprout Social: Amplify your brand’s reach and source/nurture quality sales leads by empowering employees to share curated content across their social networks.

Brand Keywords per Group: Monitor distinct search terms and phrases on Twitter.

C

Campaign Tagging: Create and apply custom tags to outbound social messages from Compose and filter by tag on the Content Calendar.

Collision Detection: View real-time indicators on the message surface when a teammate is viewing or replying to a message.

Comprehensive Tag Reporting: Pinpoint trends in tagged messages to track feedback, campaign success and sentiment.

Contact Views: Access Contact Views with shared customer records, conversation history and customizable contact fields for Twitter, Facebook, Instagram and LinkedIn users.

Custom Influencer List: Specify a list of Twitter profiles to be easily identified with custom indicators in the Smart Inbox.

Custom Portal Branding: Custom in-app and login page branding.

Custom URL Tracking: Seamlessly append tracking codes to links posted in Sprout to identify your social traffic in Google Analytics.

D

Digital Asset & Content Library: Store relevant and on-brand content including images, videos and text snippets for more efficient campaign management.

E

Engagement Reporting: Analyze response rates and times to benchmark engagement goals and improve your social media responsiveness.

Engagement Reporting: Analyze response rates and times to benchmark engagement goals and improve your social media responsiveness.

F

Facebook Competitor Report: Benchmark your Facebook Pages’ growth and performance against a customizable list of competitive brands/profiles.

Feature Visibility Controls: Configure feature visibility within Sprout to ensure users only have access to features relevant to their role.

G

Google Analytics Report: Integrate your Google Analytics account to better understand how social channels drive traffic to your site.

Group, Profile & Post-Level Reporting: Report across Twitter, Facebook, Instagram, LinkedIn and Google+. Pull unlimited PDF/CSV exports.

H

Helpdesk Integration: Integrate your Zendesk or UserVoice account to create, track and manage support issues from social.

Hubspot: Create, track, manage and resolve issues with Sprout's HubSpot Service Hub integration, HubSpot's help desk and ticketing software.

I

Instagram Competitor Report: Benchmark your Instagram profiles’ growth and performance against a customizable list of competitive brands/profiles.

Instagram Publishing: Plan, create and publish directly to Instagram feeds and Stories from web. Optionally, receive a push notification on your mobile device to publish with advanced functionality.

Instagram Scheduling: Plan, create and publish Instagram posts on the web. Optionally, receive a push notification on your mobile device to publish with advanced functionality.

K

Keyword Trends Report: Gain insight into how people and brands are talking about you on Twitter.

L

Listener Dashboards: Facilitate real-time and ongoing social listening by analyzing specific topics, trends and industries on Twitter.

Listener Insights: Inform marketing strategies with powerful insights including: Engagement Metrics, Topic Affinity, Sentiment Drivers, Emotional Response and Geolocation Analysis.

Location Tagging: Add locations to your Tweets, Instagram and Facebook posts to promote more traffic to your brand and create more opportunities to engage with your audience.

M

Message Approval Workflow: Use advanced permissions and flexible approval structure to set up workflows to submit, review, collaborate on and approve posts.

Message Completion: Mark messages as complete and filter them from view in the inbox.

Message Spike Alerts: Get alerted when message volume is higher than usual with email and push notifications.

Message Tagging: Create and apply custom tags to inbound social messages from the Smart Inbox.

Mobile Inbox Push Notifications: Customize mobile push notifications across networks, profiles and message types.

Multimedia Publishing: Schedule, draft, queue and publish video and multiple photos across networks.

O

Optimal Send Times: Boost content reach by an average of 60% with suggested times meant to promote more social engagement.

P

Pause All Scheduled or Queued Messages: Gain peace of mind that in times of crisis you can stop all publishing activity from all profiles across your accounts.

Q

Query Builder: Build basic and advanced queries that track full-fidelity search results on Twitter.

Query Builder, Listener Dashboards & Insights: Build queries to track qualitative, quantitative and contextual insights that help inform marketing strategies.

Query Builder, Listener Dashboards & Insights: Build queries to track qualitative, quantitative and contextual insights that help inform marketing strategies.

Query Builder, Listener Dashboards & Insights: Build queries to track qualitative, quantitative and contextual insights that help inform marketing strategies.

R

Real-Time Brand Monitoring: Monitor distinct search terms and phrases on Twitter.

Report Builder: Build custom reports leveraging Sprout's existing, presentation-ready layouts to display network and profile-level data and insights.

Report Scheduled Delivery: Set up recurring weekly or monthly delivery of any report via email in PDF format.

S

Salesforce: Sprout’s Salesforce integration is an Enterprise plan add-on facilitated through a third-party integration partner.

Sent Messages Report: Track post-level performance with reach, impression, click and engagement metrics across Twitter, Facebook, Instagram, LinkedIn and Google+ posts.

Social Profiles: Includes: Twitter, Facebook Pages and Profiles, Instagram, Pinterest, Google+ and LinkedIn Company pages. Note: Facebook Ad accounts, Google Analytics, Feedly and LinkedIn Personal Profiles do not count against your profile limit.

Sprout Queue: Fully configurable queue system for automated scheduling to fill publishing gaps.

Suggested Twitter Replies: Powered by a machine-learning algorithm, Suggest Replies recommends consistent answers to commonly asked questions.

T

Tag Report: Pinpoint trends in tagged messages (both incoming and outgoing) to track feedback, campaign success and sentiment.

Task Performance Report: Analyze the usage of Tasks and the completion rates between teams and team members.

Team & Productivity Reporting: Track publishing, response and task metrics at the individual user level.

Team Activity Report: Track publishing, response and task metrics at the individual user level.

Twitter Competitor Report: Benchmark your Twitter profiles’ growth and performance against a customizable list of competitive brands/profiles.

Twitter Keyword Report: Uncover trends in Twitter traffic/volume for any keyword, hashtag or complex query.

Twitter Surveys: Gather CSAT or NPS data through simple, automated Twitter DM surveys.

V

ViralPost® Send Time Optimization: Deliver your content at optimal times with ViralPost®—Sprout's patented send time optimization technology.

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2-Hour Response Time: During normal business hours — 8am-5:30pm CT.