Skip to main content

Create an exceptional brand experience

Best-in-class social media management and engagement software. Change plans or cancel at any time.

Standard

$99 per user per month

  • Essential tools for getting started
  • Standard includes:
  • 5 social profiles Additional profiles can be purchased for a nominal fee without upgrading to a higher plan.
  • All-in-one social inbox Monitor and engage with messages across Facebook, Twitter, Instagram and LinkedIn all in one place.
  • Publish, schedule, draft and queue posts
  • Social content calendar
  • Review management Easily monitor and manage reviews across Facebook, Google My Business and TripAdvisor.
  • Profiles, keywords and locations monitoring
  • Tasking and social CRM tools Sprout’s social customer relationship management (CRM) tools provide contextual information such as conversation history, contact information and internal notes to help teams respond to customers quickly and personally.
  • Group, profile and post-level reporting
  • Paid promotion tools to boost Facebook posts
  • iOS and Android mobile apps
Most Popular

Professional

$149 per user per month

  • Powerful tools for social business
  • Professional includes:
  • 10 social profiles Additional profiles can be purchased for a nominal fee without upgrading to a higher plan.
  • Everything in Standard, plus
  • Competitive reports for Instagram, Facebook and Twitter
  • Incoming and outgoing message content tagging
  • Custom workflows for multiple approvers and steps
  • Scheduling for optimal send times Boost content reach by an average of 60% with suggested times meant to promote more social engagement.
  • Response rate and time analysis reports Analyze response rates and times to benchmark engagement goals and improve your social media responsiveness.
  • Trend analysis for Twitter keywords and hashtags
  • Paid social reporting for Facebook, Instagram, Twitter and LinkedIn
  • Helpdesk integration Integrate your Zendesk or HubSpot account to create, track and manage support issues from social.

Advanced

$249 per user per month

  • Advanced tools for social business at scale
  • Advanced includes:
  • 10 social profiles Additional profiles can be purchased for a nominal fee without upgrading to a higher plan.
  • Everything in Professional, plus
  • Message Spike Alerts for increased message activity Get alerted when message volume is higher than usual with email and push notifications.
  • Digital asset and content library Store relevant and on-brand content including images, videos and text snippets for more efficient campaign management.
  • Chatbots with automation tools Create, preview and manage chatbots for Twitter and Facebook private messages using Sprout’s Bot Builder.
  • Saved and suggested replies Powered by a machine learning algorithm, Suggested replies recommends consistent answers to commonly asked questions.
  • Inbox rule builder for automated actions Set up alerts and rules based on keywords, message types and profiles to automatically tag and complete messages in the Smart Inbox.
  • Automated Link Tracking Set up rules to automatically add link tracking to links posted in Sprout, helping you better identify your social traffic.
  • Twitter surveys to define CSAT or NPS Gather customer feedback to get CSAT (customer satisfaction scores) and NPS (net promoter score) with Twitter Feedback Surveys.

Customize with Listening, Premium Analytics and Advocacy addons, which can be added on to any plan.

Start a free trial or request a demo to get started.

Questions regarding any of our plans?

Send us a note at sales@sproutsocial.com or call us at 1.866.878.3231

You can also read through our FAQs below

Previously we were using a publishing solution from one of Sprout’s competitors, and it felt like it was moving in the opposite direction in terms of functionality. Being able to move to a platform that is consistently expanding has been really nice.

Andrew Rosch, Director of Marketing Strategy, Ecommerce and Events at Trek

The way Sprout is configured is really simple. You’ve got one place where you go to get all the information you need. It has really streamlined our communication.

Richard Sharpe, Divisional Head - Operational Services Division at CASIO

As far as what differentiates Sprout from competitors in the enterprise space, ease of use would be my No. 1 thing. With so many of the other tools, it seems like you need years of experience to actually use them effectively.

Shelby Khan, Social Media Manager at Cloudera

Join our 20,000+ happy customers

Plan Comparison

Download PDF

Standard
Professional
Advanced

Plan Overview

Standard
Professional
Advanced
Price per User per Month
$99 $149 $249
Social Profiles

Social Profiles

The following profile types count against your profile limit: Twitter, Instagram, Pinterest, YouTube, Facebook profiles & Pages, LinkedIn Company Pages, Google My Business, TripAdvisor. The following do not count against your profile limit: Google Analytics, HelpDesk integrations, any ad accounts associated with a network profile/Page, LinkedIn personal profiles.

5 10 10
Additional Profile Price per Month
$25 per profile $25 per profile $25 per profile
Brand Keywords per Group

Brand Keywords per Group

Monitor distinct search terms and phrases on Twitter.

10 10 20
Audience Size (Fans/Followers)

Audience Size (Fans/Followers)

The number of fans and followers across all of your connected profiles.

Up to 200,000 Up to 500,000 Unlimited
Mobile App for iOS & Android
Included Included Included

Engagement & Customer Care

All-In-One Social Inbox

All-In-One Social Inbox

Monitor and engage with messages across Facebook, Twitter, Instagram and LinkedIn all in one place.

Included Included Included
Real-Time Keyword/Brand Monitoring

Real-Time Brand Monitoring

Monitor distinct search terms and phrases on Twitter.

Included Included Included
Contact Views With Notes, Comments, History

Contact Views

Access Contact Views with shared customer records, conversation history and customizable contact fields for Twitter, Facebook, Instagram and LinkedIn users.

Included Included Included
Conversation History
90 Days Full History Full History
Message Completion

Message Completion

Mark messages as complete and filter them from view in the inbox.

Included Included Included
Reply Collision Detection

Collision Detection

View real-time indicators on the message surface when a teammate is viewing or replying to a message.

Included Included Included
Comment Moderation
Included Included Included
Review Moderation

Review Moderation

Monitor ratings and respond to reviews across Facebook, TripAdvisor and Google My Business.

Included Included Included
Facebook & Instagram Ads Comment Moderation
Included Included Included
iOS & Android Inbox Push Notifications

Mobile Inbox Push Notifications

Customize mobile push notifications across networks, profiles and message types.

Included Included Included
Message Tasking
Included Included Included
Custom Inbox Views
Included Included Included
Message Tagging

Message Tagging

Create and apply custom tags to inbound social messages from the Smart Inbox.

Not Included Included Included
Helpdesk Integration

Helpdesk Integration

Integrate your Zendesk or HubSpot Service account to seamlessly create, manage and track support issues from social.

Not Included Included Included
Engagement Reporting

Engagement Reporting

Analyze response rates and times to benchmark engagement goals and improve your social media responsiveness.

Not Included Included Included
Team & Productivity Reporting

Team & Productivity Reporting

Track publishing, response and task metrics at the individual user level.

Not Included Included Included
Task Completion Reporting
Not Included Included Included
Comprehensive Tag Reporting

Comprehensive Tag Reporting

Pinpoint trends in tagged messages to track feedback, campaign success and sentiment.

Not Included Included Included
Custom Influencer List

Custom Influencer List

Specify a list of Twitter, Instagram, LinkedIn and Facebook profiles to be easily identified with custom indicators in the Smart Inbox.

Not Included Included Included
Saved Replies
Not Included Not Included Included
Message Spike Alerts

Message Spike Alerts

Get alerted when message volume is higher than usual with email and push notifications.

Not Included Not Included Included
Suggested Twitter Replies

Suggested Twitter Replies

Powered by a machine-learning algorithm, Suggested Replies recommends consistent answers to commonly asked questions.

Not Included Not Included Included
Twitter Customer Satisfaction Survey (NPS/CSAT)

Twitter Surveys

Gather CSAT or NPS data through simple, automated Twitter DM surveys.

Not Included Not Included Included
Automated Conversational Workflow (Chatbots)

Automation Tools

Set up automated conversational workflow through chatbots to help your agents provide better service.

Not Included Not Included Included
Inbox Rule Builder

Inbox Rule Builder

Automate actions and workflows in the Smart Inbox with Inbox Rules for tagging, completing, alerting and more.

Not Included Not Included Included

Publishing & Content Planning

Collaborative Content Calendar
Included Included Included
Advanced Post Scheduler (Multi-Day/Time)
Included Included Included
Sprout Queue (Message per Day)

Sprout Queue

Fully configurable queue system for automated scheduling to fill publishing gaps.

10 20 30
Message Drafting
Included Included Included
Multi-Profile Publishing
Included Included Included
Multi-Network Publishing
Included Included Included
Multimedia Publishing

Multimedia Publishing

Schedule, draft, queue and publish video and multiple photos across networks.

Included Included Included
Publish From Web/Mobile/Tablet
Included Included Included
Instagram Publishing

Instagram Publishing

Plan, create and publish directly to Instagram feeds and Stories from web. Optionally, receive a push notification on your mobile device to publish with advanced functionality.

Included Included Included
Pinterest Publishing
Included Included Included
YouTube Publishing
Included Included Included
Google My Business Publishing
Included Included Included

Paid Promotion for Facebook

Maximize content reach by boosting new and previously published organic Facebook Posts.

Included Included Included
Content Suggestions

Content Suggestions

Find engaging content and stay on top of trending topics with an aggregated list of shared links across social channels.

Included Included Included
Pause All Scheduled or Queued Messages

Pause All Scheduled or Queued Messages

Gain peace of mind that in times of crisis you can stop all publishing activity from all profiles across your accounts.

Included Included Included
Built-in Image Editor
Included Included Included
ViralPost® in Queue

ViralPost® in Queue

Deliver your content at optimal times with ViralPost® in the Sprout Queue -- Sprout's patented send time optimization technology.

Included Included Included
Location Tagging

Location Tagging

Add locations to your Tweets, Instagram and Facebook posts to promote more traffic to your brand and create more opportunities to engage with your audience.

Included Included Included
Schedule Content in Bulk
Not Included Included Included
Cross-Network Audience Targeting
Not Included Included Included
Optimal Send Times in Compose

Optimal Send Times in Compose

Boost content reach by an average of 60% with suggested times for optimal social engagement in Sprout's Compose Publisher.

Not Included Included Included
Campaign Tagging

Campaign Tagging

Create and apply custom tags to outbound social messages from Compose and filter by tag on the Content Calendar.

Not Included Included Included
Advanced Publishing Permissions

Advanced Publishing Permissions

Grant user-based publishing permissions on the profile level for varying levels of publishing access.

Not Included Included Included
Message Approval Workflow

Message Approval Workflow

Use advanced permissions and flexible approval structure to set up workflows to submit, review, collaborate on and approve posts.

Not Included Included Included
Custom Link Tracking

Custom Link Tracking

Seamlessly append tracking codes to links posted in Sprout to identify your social traffic into Google Analytics.

Not Included Included Included
Automated Link Tracking

Automated Link Tracking

Set up rules to automatically add link tracking to links posted in Sprout, helping you better identify your social traffic.

Not Included Not Included Included
Digital Asset & Content Library

Digital Asset & Content Library

Store relevant and on-brand content including images, videos and text snippets for more efficient campaign management. Integrates with Dropbox and Google Drive.

Not Included Not Included Included

Reporting & Analytics

Group, Profile & Post-Level Reporting

Group, Profile & Post-Level Reporting

Report across Twitter, Facebook, Instagram LinkedIn, and Pinterest. Pull unlimited PDF/CSV exports.

Included Included Included
Cross-Network Group Report
Included Included Included
Post Performance Report

Post Performance Report

Track post-level performance with reach, impression, click and engagement metrics across Twitter, Facebook, Instagram, LinkedIn and Pinterest posts.

Included Included Included
Twitter Profiles Report
Included Included Included
Facebook Pages Report
Included Included Included
LinkedIn Pages Report
Included Included Included
Instagram Profiles Report
Included Included Included
Pinterest Performance Report
Included Included Included
Google Analytics Report

Google Analytics Report

Integrate your Google Analytics account to better understand how social channels drive traffic to your site.

Included Included Included
Facebook Competitor Report

Facebook Competitor Report

Benchmark your Facebook Pages’ growth and performance against a customizable list of competitive brands/profiles.

Not Included Included Included
Twitter Competitor Report

Twitter Competitor Report

Benchmark your Twitter profiles’ growth and performance against a customizable list of competitive brands/profiles.

Not Included Included Included
Instagram Competitor Report

Instagram Competitor Report

Benchmark your Instagram profiles’ growth and performance against a customizable list of competitive brands/profiles.

Not Included Included Included
Cross-Network Paid Performance Report

Cross-Network Paid Performance Report

Get a complete view of paid performance across Facebook (including Messenger), Twitter, Instagram, and LinkedIn as well as their respective audience networks.

Not Included Included Included
Facebook and Instagram Paid Performance Report

Facebook and Instagram Paid Performance Report

Analyze campaign performance and visualize data for ad campaigns on Facebook, Instagram, Messenger and Facebook Audience Network.

Not Included Included Included
Twitter Paid Performance Report

Twitter Paid Performance Report

Analyze campaign-level performance and visualize data for ad campaigns for Twitter and Twitter Audience Network.

Not Included Included Included
LinkedIn Paid Performance Report

LinkedIn Paid Performance Report

Analyze campaign-level performance and visualize data for ad campaigns for LinkedIn and LinkedIn Audience Network.

Not Included Included Included
Twitter Keyword Report

Twitter Keyword Report

Uncover trends in Twitter traffic/volume for any keyword, hashtag or complex query.

Not Included 10 Keywords 20 Keywords
Twitter Keyword History
Not Included 1 Year All-Time
Share Reports Outside of Sprout
Not Included Included Included
Twitter @mention Trends Report

Twitter @mention Trends Report

Gain insight into how people and brands are talking about you on Twitter.

Not Included Included Included
Team Activity Report

Team Activity Report

Track publishing, response and task metrics at the individual user level.

Not Included Included Included
Task Performance Report

Task Performance Report

Analyze the usage of Tasks and the completion rates between teams and team members.

Not Included Included Included
Engagement Reporting

Engagement Reporting

Analyze response rates and times to benchmark engagement goals and improve your social media responsiveness.

Not Included Included Included
Tag Report

Tag Report

Pinpoint trends in tagged messages (both incoming and outgoing) to track feedback, campaign success and sentiment.

Not Included Included Included
Custom Report Branding
Not Included Included Included
Twitter Feedback Report
Not Included Not Included Included
Report Scheduled Delivery

Report Scheduled Delivery

Set up recurring weekly or monthly delivery of any report via email in PDF format.

Not Included Not Included Included
Report Builder (Premium Analytics)

Report Builder (Premium Analytics)

Build custom reports leveraging Sprout's existing, presentation-ready layouts to display network and profile-level data and insights.

Add-on Add-on Add-on
Advocacy Report, powered by Bambu

Advocacy Report, powered by Bambu

Access key social share and content performance metrics from Bambu’s employee advocacy General Report inside Sprout.

Add-on Add-on Add-on

Listening & Insights

Smart Inbox
Included Included Included
Brand Keyword Monitoring
Included Included Included
Twitter @mention Trends Report
Not Included Included Included
Twitter Keywords
Not Included 10 Keywords 20 Keywords
Twitter Keyword History
Not Included 1 Year All-Time
Advanced Listening

Advanced Listening

Gather deep social intelligence with multi-dimensional social listening across all major social channels, blogs, forums and more.

Not Included Add-on Add-on

Integrations

Instagram
Included Included Included
Twitter
Included Included Included
Facebook
Included Included Included
Facebook Ad Accounts
Included Included Included
Facebook Messenger
Included Included Included
Pinterest
Included Included Included
LinkedIn
Included Included Included
YouTube
Included Included Included
Google My Business
Included Included Included
TripAdvisor
Included Included Included
Feedly
Included Included Included
Bit.ly
Included Included Included
Dropbox
Included Included Included
Google Drive
Included Included Included
Zendesk
Not Included Included Included
Hubspot

Hubspot

Create, track, manage and resolve issues with Sprout's HubSpot Service Hub integration, HubSpot's help desk and ticketing software.

Not Included Included Included

Support

Support Hours
24/5 24/5 24/5
Live Phone Support
24/5 24/5 24/5
Live Chat Support
24/5 24/5 24/5
Self-Service Training Recordings
Included Included Included
Onboarding Support
Included Included Included

Security

Two-Step Verification / 2FA
Included Included Included
Profile-Level Access Restrictions
Included Included Included
Secured Connections
Included Included Included
No Social Password Sharing
Included Included Included
Personal Profile Access
Included Included Included
Advanced Permissions
Not Included Included Included
Custom Portal Branding

Custom Portal Branding

Custom in-app and login page branding.

Not Included Not Included Included
Feature Visibility Controls

Feature Visibility Controls

Configure feature visibility within Sprout to ensure users only have access to features relevant to their role.

Not Included Not Included Included
IP Whitelisting
Not Included Not Included Included

Add-Ons

Advanced Listening

Advanced Listening

Gather deep social intelligence with multi-dimensional social listening across all major social channels, blogs, forums and more.

Not Included Starting at $999/mo Starting at $999/mo
Premium Analytics

Premium Analytics

Define your story with access to additional paid and organic metrics, more report customization, and advanced tools for deeper analysis.

Not Included Starting at $999/mo Starting at $999/mo
Advocacy

Advocacy

Amplify your brand’s reach and source/nurture quality sales leads by empowering employees to share curated content across their social networks.

Not Included Pricing varies Pricing varies
Professional Services

Professional Services

Sprout's Professional Services team offers multiple strategic services from implementation and social media training to social listening consultation and generating custom social insights reports.

Not Included Pricing varies Pricing varies

Premier Success Plan

Cost per Month
Not Included $500/mo $500/mo
Platform Optimization
Not Included Included Included
Access to Product Roadmap
Not Included Included Included
2-Hour Response Time

2-Hour Response Time

During normal business hours — 8am-5:30pm CT.

Not Included Included Included
1:1 Onboarding
Not Included Included Included
Direct access to Customer Success team
Not Included Included Included

Glossary

A

Advanced Listening: Gather deep social intelligence with multi-dimensional social listening across all major social channels, blogs, forums and more.

Advanced Listening: Gather deep social intelligence with multi-dimensional social listening across all major social channels, blogs, forums and more.

Advanced Publishing Permissions: Grant user-based publishing permissions on the profile level for varying levels of publishing access.

Advocacy: Amplify your brand’s reach and source/nurture quality sales leads by empowering employees to share curated content across their social networks.

Advocacy Report, powered by Bambu: Access key social share and content performance metrics from Bambu’s employee advocacy General Report inside Sprout.

All-In-One Social Inbox: Monitor and engage with messages across Facebook, Twitter, Instagram and LinkedIn all in one place.

Audience Size (Fans/Followers): The number of fans and followers across all of your connected profiles.

Automation Tools: Set up automated conversational workflow through chatbots to help your agents provide better service.

B

Brand Keywords per Group: Monitor distinct search terms and phrases on Twitter.

C

Campaign Tagging: Create and apply custom tags to outbound social messages from Compose and filter by tag on the Content Calendar.

Collision Detection: View real-time indicators on the message surface when a teammate is viewing or replying to a message.

Comprehensive Tag Reporting: Pinpoint trends in tagged messages to track feedback, campaign success and sentiment.

Contact Views: Access Contact Views with shared customer records, conversation history and customizable contact fields for Twitter, Facebook, Instagram and LinkedIn users.

Content Suggestions: Find engaging content and stay on top of trending topics with an aggregated list of shared links across social channels.

Cross-Network Paid Performance Report: Get a complete view of paid performance across Facebook (including Messenger), Twitter, Instagram, and LinkedIn as well as their respective audience networks.

Custom Influencer List: Specify a list of Twitter, Instagram, LinkedIn and Facebook profiles to be easily identified with custom indicators in the Smart Inbox.

Custom Portal Branding: Custom in-app and login page branding.

D

Digital Asset & Content Library: Store relevant and on-brand content including images, videos and text snippets for more efficient campaign management. Integrates with Dropbox and Google Drive.

E

Engagement Reporting: Analyze response rates and times to benchmark engagement goals and improve your social media responsiveness.

Engagement Reporting: Analyze response rates and times to benchmark engagement goals and improve your social media responsiveness.

F

Facebook Competitor Report: Benchmark your Facebook Pages’ growth and performance against a customizable list of competitive brands/profiles.

Facebook and Instagram Paid Performance Report: Analyze campaign performance and visualize data for ad campaigns on Facebook, Instagram, Messenger and Facebook Audience Network.

Feature Visibility Controls: Configure feature visibility within Sprout to ensure users only have access to features relevant to their role.

G

Google Analytics Report: Integrate your Google Analytics account to better understand how social channels drive traffic to your site.

Group, Profile & Post-Level Reporting: Report across Twitter, Facebook, Instagram LinkedIn, and Pinterest. Pull unlimited PDF/CSV exports.

H

Helpdesk Integration: Integrate your Zendesk or HubSpot Service account to seamlessly create, manage and track support issues from social.

Hubspot: Create, track, manage and resolve issues with Sprout's HubSpot Service Hub integration, HubSpot's help desk and ticketing software.

I

Inbox Rule Builder: Automate actions and workflows in the Smart Inbox with Inbox Rules for tagging, completing, alerting and more.

Instagram Competitor Report: Benchmark your Instagram profiles’ growth and performance against a customizable list of competitive brands/profiles.

Instagram Publishing: Plan, create and publish directly to Instagram feeds and Stories from web. Optionally, receive a push notification on your mobile device to publish with advanced functionality.

L

Location Tagging: Add locations to your Tweets, Instagram and Facebook posts to promote more traffic to your brand and create more opportunities to engage with your audience.

M

Message Approval Workflow: Use advanced permissions and flexible approval structure to set up workflows to submit, review, collaborate on and approve posts.

Message Completion: Mark messages as complete and filter them from view in the inbox.

Message Spike Alerts: Get alerted when message volume is higher than usual with email and push notifications.

Message Tagging: Create and apply custom tags to inbound social messages from the Smart Inbox.

Mobile Inbox Push Notifications: Customize mobile push notifications across networks, profiles and message types.

Multimedia Publishing: Schedule, draft, queue and publish video and multiple photos across networks.

O

Optimal Send Times in Compose: Boost content reach by an average of 60% with suggested times for optimal social engagement in Sprout's Compose Publisher.

P

Paid Promotion for Facebook: Maximize content reach by boosting new and previously published organic Facebook Posts.

Pause All Scheduled or Queued Messages: Gain peace of mind that in times of crisis you can stop all publishing activity from all profiles across your accounts.

Post Performance Report: Track post-level performance with reach, impression, click and engagement metrics across Twitter, Facebook, Instagram, LinkedIn and Pinterest posts.

Premium Analytics: Define your story with access to additional paid and organic metrics, more report customization, and advanced tools for deeper analysis.

Professional Services: Sprout's Professional Services team offers multiple strategic services from implementation and social media training to social listening consultation and generating custom social insights reports.

R

Real-Time Brand Monitoring: Monitor distinct search terms and phrases on Twitter.

Report Builder (Premium Analytics): Build custom reports leveraging Sprout's existing, presentation-ready layouts to display network and profile-level data and insights.

Report Scheduled Delivery: Set up recurring weekly or monthly delivery of any report via email in PDF format.

Review Moderation: Monitor ratings and respond to reviews across Facebook, TripAdvisor and Google My Business.

S

Social Profiles: The following profile types count against your profile limit: Twitter, Instagram, Pinterest, YouTube, Facebook profiles & Pages, LinkedIn Company Pages, Google My Business, TripAdvisor. The following do not count against your profile limit: Google Analytics, HelpDesk integrations, any ad accounts associated with a network profile/Page, LinkedIn personal profiles.

Sprout Queue: Fully configurable queue system for automated scheduling to fill publishing gaps.

Suggested Twitter Replies: Powered by a machine-learning algorithm, Suggested Replies recommends consistent answers to commonly asked questions.

T

Tag Report: Pinpoint trends in tagged messages (both incoming and outgoing) to track feedback, campaign success and sentiment.

Task Performance Report: Analyze the usage of Tasks and the completion rates between teams and team members.

Team & Productivity Reporting: Track publishing, response and task metrics at the individual user level.

Team Activity Report: Track publishing, response and task metrics at the individual user level.

Twitter @mention Trends Report: Gain insight into how people and brands are talking about you on Twitter.

Twitter Competitor Report: Benchmark your Twitter profiles’ growth and performance against a customizable list of competitive brands/profiles.

Twitter Keyword Report: Uncover trends in Twitter traffic/volume for any keyword, hashtag or complex query.

Twitter Paid Performance Report: Analyze campaign-level performance and visualize data for ad campaigns for Twitter and Twitter Audience Network.

Twitter Surveys: Gather CSAT or NPS data through simple, automated Twitter DM surveys.

V

ViralPost® in Queue: Deliver your content at optimal times with ViralPost® in the Sprout Queue -- Sprout's patented send time optimization technology.

#

LinkedIn Paid Performance Report: Analyze campaign-level performance and visualize data for ad campaigns for LinkedIn and LinkedIn Audience Network.

2-Hour Response Time: During normal business hours — 8am-5:30pm CT.

Automated Link Tracking: Set up rules to automatically add link tracking to links posted in Sprout, helping you better identify your social traffic.

Custom Link Tracking: Seamlessly append tracking codes to links posted in Sprout to identify your social traffic into Google Analytics.

Frequently asked questions

Still have questions about how Sprout's software can help your business?

Call us at 1.866.878.3231

Or send us an email: sales@sproutsocial.com

Getting started

You’ll have 30 days to try Sprout, risk free. No credit card is required to start a trial.

After your 30-day free trial, you’ll be asked to pick a plan and enter your payment info.

Request a free, customized demo and have a Sprout expert show you our suite of social management, customer care, social data and intelligence, and advocacy solutions.

We’re here to help! Please reach out to your Account Representative or contact Sales at 1.866.878.3231.

Plans

No problem. You can switch plans at any time (even during your trial). Pick the plan that seems like the best fit and try it on. You can always change your mind.

Nope. After your 30-day free trial you’ll be asked to pick a plan and enter your payment info. This is billed monthly and you can cancel at any time. If you cancel before the end of a billing period, you’ll retain access until that billing period is over.

You sure can. Additional profiles can be purchased for a nominal fee without the need to upgrade to a higher plan. Access to additional profiles based on your company’s exact needs can be discussed with one of our team members during your evaluation. Contact us for more information.

Unsure which plan is right for your business? Contact sales@sproutsocial.com and we’ll help you choose the best path forward based on your business goals.

Payments and pricing

Online payment methods include major credit cards and Paypal. Prepayment options are available and allow your account to be debited monthly according to your plan and number of users. Contact sales@sproutsocial.com to discuss these options.

You can reach our billing department at support@sproutsocial.com.

Sprout Social’s pricing starts at $99 per user per month for the Standard plan. The Professional plan offers additional features for business at $149 per user per month, and the Advanced plan offers solutions for businesses at scale at $249 per user per month. Annually, the Standard plan costs $1,188 per user, the Professional plan is $1,788 per user annually, and the Advanced plan is $2,988 per user per year.

Platform

No. The features and tools within the Premium Add-On packages do not work independently; instead, they unlock additional functionality on top of our base plans.

At Sprout, we take your account’s security very seriously:

  • All interactions with Sprout are encrypted with SSL over the Internet.
  • Sprout’s databases are kept in a private network, completely inaccessible from the public Internet.
  • Sprout doesn’t store user passwords, so even if our database were to be hacked, it would be impossible for the attacker to gain access to your account.
  • Sprout accesses Facebook and Twitter on your behalf using a mechanism called OAuth; this is highly secure and flexible in that you can easily disable Sprout’s access at any time.