Customer Development Representative (EMEA)

Sprout Social is looking to hire a Customer Development Representative to join the Sales & Success team in Dublin, Ireland.

Why join Sprout’s Sales & Success team?

Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including IHG, River Island, Stoneacre Motor Group, and University of Leeds. And the real kicker? You will get world class sales training which will help you accelerate your career and take you further. You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there. 

What you’ll do

• Generate new business by qualifying and nurturing inbound leads as well as participating in outbound campaigns.
• Use inbound selling best practices to identify customer pain points while driving the value of our product
• Consistently learn and apply coaching related to sales strategy and processes
  
  

What you’ll bring

We’re looking for a customer-focused, highly motivated, and driven individual with natural curiosity, strong business acumen and a desire to grow and advance a career in sales. If you have a proactive customer first mentality with the passion to demonstrate Sprout’s commitment to being a joy to do business with, we’d love to talk to you!

With world-class training, along with ongoing coaching and mentorship, this role offers a structured career progression path from SDR → BDR → AE, ensuring you develop the skills needed to thrive as Sprout Social continues to expand.

The minimum qualifications for this role include:

• Relevant work/internship experience in sales - client-facing, consulting or marketing
• Ability to work from Sprout’s Dublin office at least three days per week (Tuesday, Wednesday, and Thursday) with the possibility of additional in-office days depending on business needs

Preferred qualifications for this role include:

• Exceptional organizational, presentation, and communication skills - phone, email, and webinar
• Technical expertise and ability to acquire knowledge of new products
• Driven to succeed and ability to work in a fast-paced environment
• Fluency in German is an advantage

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Partner with the Manager of Sales Development to define key success metrics for your role and how you will measure against them.
• Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics.
• Acclimate yourself with the day to day responsibilities of Sprout’s Sales Development team by shadowing team members, listening to recorded customer calls and working closely with our dedicated Enablement Manager.
• Begin receiving inbound leads and start your three month ramp to full quota (primary metric is sourced opportunities).

Within 3 months, you’ll start hitting your stride by:

• Create a professional and engaging first impression with our prospects.
• Thoroughly qualify inbound leads and collaborate with Account Executives for a smooth prospect experience.
• Prioritize leads and position relevant product features to solve business needs.
• Run initial discovery calls to identify customer requirements and expectations in order to make tailored product recommendations.
• Manage follow-up with calls-to-action to consistently build a sales pipeline.
• Meet activity and pipeline goals on a monthly basis.
• Consistently contact new leads with a sense of urgency and master clearing out your queue.

Within 6 months, you’ll be making a clear impact through:

• Consistently achieve your opportunity and revenue targets.
• Become an expert in all things social media, including advanced listening and employee advocacy.
• Have mastered the use cases of successful customers across different verticals and sophistication on social media.
• Consistently reflect on your own skill and development gaps along with your Manager to identify personal and professional coaching areas.
• Step up as a leader in the Sales Development organization by mentoring new hires.

Within 12 months, you’ll make this role your own by:

• Have mastered the necessary skills needed to work a consistent inbound funnel, including time management, sense of urgency, and prioritization.
• Be a leader on the floor by sharing best practices and ways that you have been successful as an SDR.
• Ready yourself for an Account Executive role by taking part in numerous mentorship and coaching opportunities to level up your career.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Dublin’s city centre