Be Helpful & Responsive to Your Customers Tweet by Tweet
Built upon our world-class social media management platform, the Social Care Suite by Sprout Social provides brands with all the tools they need to create remarkable customer experiences on Twitter.
Never Miss a
Manage all your messages in the Smart Inbox. Search, filter and mark Tweets and DMs complete.
Find opportunities to engage
Monitor and engage with real-time keyword search results from the Smart Inbox.
Personalize every experience
Access complete conversation history and CRM details every time you hit reply.
Track engagement, responsiveness and trends across your agents, profiles and Tweets.
Care for Your Customers On Twitter
Download this PDF resource to learn more about the Social Care Suite by Sprout Social:
Twitter Customer Care Guide
Learn how to utilize Twitter to both proactively and reactively create remarkable customer experiences.Download PDF
Gauge Your Responsiveness On Twitter
Get a snapshot of your response rate and average response time from Sprout’s Engagement Report.
Powerful Social Media Software
- Unified Smart Inbox to streamline monitoring and engagement.
- Social CRM tools including shared customer records and conversation history.
- Advanced scheduling tools including ViralPost™ with send time optimization.
- Sophisticated analytics and access to unlimited custom reports.
- Customer support and workflow features like Tasks and Helpdesk.
- Team collaboration tools including collision detection and live activity updates.
Let’s Stay In Touch
Our product team pushes updates regularly. We’ll email you when new features are released in the Social Care Suite so you can make sure your customers always know what’s available to them.