Passa al contenuto principale

The Complete Guide to Marketing for Social Agencies

Today’s agency landscape is as varied as the brands and client engagements it represents.

From advertising and PR to dedicated content production or community management teams, agencies of all types are brought on to handle a multitude of responsibilities within a client’s social media program.

Sei un'agenzia di social media che fornisce soluzioni complete o che deve intervenire su una campagna o un progetto specifico? In ogni caso, oggi le migliori agenzie sanno come ottenere risultati sui social. All'interno di un'unica agenzia, però, le interazioni con i diversi clienti possono richiedere configurazioni diverse.

This product guide demonstrates how an agency team of any size and structure can provide impressive digital marketing offerings to help clients scale their businesses.

Se stavi cercando di capire come trovare un'agenzia di social media marketing, consulta questa guida.

Strategies for Social Agencies

These 7 strategies will help set your social agency apart from others and help you secure and scale new business.

1. Analyze Your Clients’ Audiences

Analizzare il pubblico di ogni cliente può sembrare ovvio. I tempi in cui ci si affidava alla pura ricerca qualitativa e alla cara vecchia intuizione sono passati. Se hai accesso a informazioni basate sui dati, dovresti sfruttarle.

Innanzi tutto, occorre considerare l'età del pubblico a cui i tuoi clienti desiderano rivolgersi. In effetti, l'Indice social Q1 2017 di Sprout Social ha indagato specificamente il modo in cui le diverse generazioni sfruttano i social e interagiscono con i brand di loro interesse. Di seguito è riportato un esempio dei social network preferiti dalle diverse generazioni.

social network preferences by generation

Se non sei sicuro della composizione demografica del tuo cliente, puoi facilmente scoprirla con il software per l'analisi dei social media.

Another way to analyze your clients’ demographic audience is with social media listening. This will show you the demographics of not just your social media followers, but of the people on social media who are actively discussing your brand.

Immagine del prodotto Sprout Social dedicato alla panoramica sui dati demografici del listening relativi a età, genere e dispositivo

Non solo puoi conoscere la composizione demografica del tuo pubblico mentre utilizzi uno strumento per i social media, ma puoi anche scoprire chi sono gli utenti più coinvolti e in relazione a chi il tuo brand viene spesso menzionato con uno strumento come il Report sulle tendenze di Sprout. Queste informazioni risultano preziose quando cerchi di stabilire non solo chi ti segue, ma anche chi interagisce con te.

esempio di report sulle tendenze

That same report shows the topics you’re most frequently mentioned with and the hashtags most frequently used with your brand. Think through who might be using those topics when building your audience, and click around the hashtags to get a better understanding of who is sending messages with them.

Immagine del prodotto Report sulle tendenze delle statistiche di Twitter di Sprout Social

Se tutti gli altri metodi non funzionano, chiedi ai tuoi clienti di organizzare alcuni momenti con i loro brand di maggior successo per capire qual è la composizione demografica del loro pubblico. Utilizza un focus group per ottenere maggiori dati qualitativi e anedottici su chi compone il loro pubblico, sui social e fuori. Quindi, utilizza tali informazioni per determinare il tuo pubblico social.

2. Coordinate with Other Agencies

The world of agency marketing is incredibly competitive, but that doesn’t mean you shouldn’t collaborate with your peers. Agency marketers that team up and coordinate with other social agencies reap benefits over those that seclude themselves.

Un team multiagenzia potrebbe essere la soluzione migliore per ottimizzare il tuo impegno sui social media, dato che proprio i social spesso collegano fra loro campagne condotte su canali diversi. Ad esempio, anche se non sei l'agenzia di attivazione del tuo cliente, puoi contattarla e coordinarti per sviluppare un piano mirato ad acquisire e riutilizzare i contenuti creati dagli utenti (UGC) in occasione degli eventi del tuo cliente.

Ammettiamolo, la tua agenzia non sarà in grado di rispondere perfettamente alle esigenze di tutti i clienti. Magari, però, hai il contatto di un'agenzia per i social media specializzata proprio in quello che serve a te per migliorare la strategia social del tuo cliente. Oppure, passando i contatti di clienti di cui non puoi occuparti o che non ti si adattano perfettamente a un'altra agenzia, puoi rafforzare il rapporto di collaborazione rendendo più probabile che il favore ti venga restituito.

Stai cercando delle agenzie con cui collaborare? Dai un'occhiata all'elenco delle agenzie di Sprout Social per scoprire alcune delle principali organizzazioni del settore.

3. Join Partner Programs

The Sprout Social Agency Directory consists of companies that are part of our Agency Partner Program. What’s the Sprout Social APP, you ask?

 

Sprout Social’s Agency Partner Program, and other partner programs like HubSpot’s, offer exclusive benefits to help agencies scale their business. Some cool perks include:

  1. Access to co-marketing opportunities with established brands
  2. Hands-on training and custom reporting to ensure happy clients
  3. Introductions to other agencies around the world
  4. Specific resources created to help you succeed on social media

Look around for all the programs relevant to yours and if it seems like a good fit, try and join!

4. Pull Social Data for Case Studies

To close a deal as you’re pitching a client, it’s essential that you showcase past successes. Fundamentally, start by featuring a list of clients on your website, organized by name or vertical in order to make it easy to digest at a quick glance.

From there, build out case studies and customer videos, featuring as many of your top clients as possible. An effective case study tells the story of your agency’s project with a client, highlights the challenges the client faced and your strategy for addressing them, shows how your agency provided a tactical solution and shares data points around the results of your efforts.

Ricorda che, quando crei dei casi studio, devi includere quanti più dati possibile. I tuoi potenziali clienti vogliono sapere come hai contribuito al successo altrui e quali risultati sono stati ottenuti. Se utilizzi uno strumento per i social media, dovrebbe essere semplice estrarre i dati con cui illustrare come hai migliorato una presenza sui social mese su mese.

5. Co-Market with Other Companies or Agencies

If you have an “in” with a large company or agency, it could be a great opportunity to work with them on a piece of content that both organizations can promote for a mutually beneficial lift in reach.

Here at Sprout we always make it a point to work with our agency partners to create joint content that we then share with our audiences.

Once we’ve co-created a piece of content with our agency partners, both organizations get to work promoting it.

6. Scale Content with Your Clients

Depending on the services your social agency offers, you may spend a good deal of your team’s time coordinating with your clients on what you should and shouldn’t post to social channels. Stay ahead of your content calendar with these two strategies.

Get Pre-Approved Content in Bulk
Se hai la possibilità di organizzare una riunione con i tuoi clienti e identificare una riserva di risorse creative approvate, puoi cercare delle occasioni per riutilizzare quei contenuti durante la creazione di un calendario dei contenuti. Questi contenuti possono essere archiviati in una Libreria delle risorse per garantire un accesso rapido alle immagini appropriate.

Give Clients Access to Your Social Tool for Approvals
If you’re using a social media tool, chances are you can invite your client stakeholders into your account so they can become part of your content publishing workflow.

7. Get Clients Into the Reports

Clients want to keep their finger on the pulse of what is happening with their social media campaigns and to have easy access to the data. Similar to getting your clients into your publishing workflows, you can give them direct access to social media reports by inviting them into your social media tool.

Immagine del prodotto report analitico personalizzato per Facebook di Sprout Social

Proving the Value of Social Media

Come riposizionare la temuta domanda "Qual è il ROI dei social media?" e mostrare ai tuoi clienti i risultati concreti a cui sono interessati.

The first conversation to have with your clients is ideally about their social marketing goals, the feasibility of those goals and what social success looks like.

No campaign can (or will) succeed if you don’t know what success looks like, and you will never be able to scale your agency if you can’t satisfy client goals. Now, this may sound harsh, but bear with us as we walk you through an ideal process to start your client relationships and campaigns on the right foot.

Se non riesci a determinare quali vantaggi i tuoi clienti otterranno dalla tua attività, allora non sarai in grado di dare priorità a quelle strategie. In parole semplici: procederai a tentoni.

Ma chi si muove alla cieca rischia di andare a sbattere e questa non è una buona idea nell'ottica di creare una solida relazione tra agenzia e cliente.

Table the ROI Discussion

“What is the ROI of social media?”

It’s a question all agencies and in-house marketers inevitably face, but one that is incredibly complicated to answer.

While other digital channels like paid search, SEO or email may have a clear path to revenue generation, telling that story with social is more complicated.

Se ti senti frustrato dalla prospettiva di dover affrontare il tema del ROI con i tuoi clienti, sappi che non sei l'unico ad avere questo problema. Secondo l'Indice 2019 di Sprout, la misurazione del ROI resta una delle sfide più impegnative per i social marketer.

Don’t get us wrong, social media is definitely a channel you can generate leads and revenue with, and it’s one of Sprout Social’s strongest channels for driving growth.

Ma sappi che i social media sono molto più di uno spazio dove inviare messaggi a raffica. I marketer faticano a quantificare il ROI sui social media perché questo canale svolge innumerevoli ruoli.

How can you successfully navigate the question of “What is the ROI on social media?” Start by defining your client’s goals and then discussing what impact those goals have on their organization as a whole. Ask them: What do you want from social?

Choose Goals With Your Clients

We say that social media is more than a place to blast messages and hope for revenue. So what else is it for? The Sprout Social Index dives into what social marketers’ biggest goals on social are.

Consideralo un punto di partenza per collaborare con i tuoi clienti e individuare obiettivi di alto livello.

Choose Key Performance Indicators (KPIs) Based on Goals

A campaign geared towards increasing brand awareness will need dramatically different KPIs than one aimed at generating new sales and leads.

Here are some solid goals and the KPIs you can optimize for.

  • Increase Brand Awareness: Impressions, reach, audience growth
  • Increase Community Engagement: Inbound messages, replies sent, audience growth
  • Aumenta il traffico web: clic, visite del sito
  • Generate Sales and Leads: Clicks, website visits, use URL tracking to track social traffic
  • Distribute Content: Messages sent, potential reach, responses, clicks
  • Increase Brand Advocacy: Following, social trends reporting, reach, clicks
  • Support Customers: Response rate, response time
  • Grow Influencer Marketing: Following, social trends reporting

Once you’ve chosen the metrics that indicate success you can set more quantifiable goals, but those goals should be based on historic values and a baseline. A client may tell you they want a million new impressions, but if you don’t know how many impressions they typically see then you have no idea if you should accept the contract or stifle a chuckle.

Suggerimento professionale: utilizza uno strumento di analisi dei social media per controllare le prestazioni social dei tuoi clienti, inclusi cronologia delle visualizzazioni, clic, tasso di crescita, tempo di risposta, velocità di risposta e altro ancora. Solo allora potrai decidere se accettare, negoziare o rifiutare una proposta.

Navigating Competitive Benchmarking

Nel corso della collaborazione, i clienti potrebbero chiederti di confrontare la loro prestazione con quella di altre realtà del loro settore. Questo potrebbe crearti dei problemi se non sei un esperto di quel settore specifico, ma ci sono alcune azioni che puoi intraprendere.

1. Look to Industry Standard Reports
Questo Indice di Sprout Social ricava informazioni sulle prestazioni sui social media tramite analisi del mercato verticale. Sebbene questi dati non siano altrettanto specifici di quelli ottenuti raffrontando direttamente la presenza sui social di un cliente con quella dei suoi concorrenti, le informazioni sono comunque sufficienti a confrontare la sua presenza con quella complessiva del settore.

  • Response Rate: The percent of consumer messages needing a response that actually get one
  • Response Time: How long brands take (in hours) to respond to the consumer messages that need a response
  • % Needs Response: How many messages brands receive on social that require a response (based on Sprout’s algorithm, which analyzes identifiers such as question marks, @mentions and keywords)
  • Posts per Replies: How many promotional messages brands publish compared to how many responses they give to their audience
  • Brand Engagement Ranking: How responsive brands are to consumers
  • Consumer Engagement Ranking: How vocal consumers are with brands

2. Use Deep Listening Tools

Powerful social media listening tools can look through social media data to pull competitive insights on your competition. You can find data around how often each brand is mentioned, the impression volume, the general sentiment around the brand and more.

Immagine prodotto del riepilogo del sentimento di Listening di Sprout Social

3. Use Social Media Analytics

Una volta che ti sei assicurato un cliente e hai provveduto alla configurazione dell'analisi sui social media, puoi iniziare a monitorare i suoi profili, confrontandoli per misurarne il successo. Sovrapponi aspetti come l'incremento del pubblico, il volume dei messaggi, le percentuali di risposta e altro ancora.

Immagine del prodotto report analitico delle pagine Facebook di Sprout Social

Stay Flexible & Adjust Your Approach

As your campaigns take flight make sure to consistently review your social reports. Look closely at client’s KPIs and gauge whether or not they’re on track to miss, hit or exceed your clients expectations.

Find ways to constantly optimize your strategy and take these lessons back to the client, but go beyond just telling them what works. Show them how to keep evolving with each interaction and soon enough, you’ll be ready to set your next goals.

How to Collaborate with Clients

Maintaining a collaborative relationships will increase their trust in your work, streamline your social media marketing and earn you loyal customers.

Figuring out methods for better collaboration is an agency pastime. But juggling multiple clients, multiple social accounts and multiple tools tends to make true collaboration tricky to navigate.

No matter the size or structure of your organization, implementing some of these workflows can help you and your agency proactively approach collaboration across multiple channels and touchpoints and will keep you from scrambling to catch up with clients.

1. Get the Clients to Jump in on Exciting Messages & Trends

Many agencies are used to being the “doers”—doing the publishing, the community management, the reporting—but as an agency scales and brings in new business, being the doer for every client isn’t always an option. There are only so many days in the week.

To keep the communication strong and maintain a heavy hand in a client’s strategy and engagement, lean on your clients to jump into some of the more exciting conversations that are going on. The clients will love to see the happy customers they have, and you’ll love not having to answer every single message that requires attention.

For example, if you notice someone is frequently using a client’s branded hashtag, you can nudge the client with a message like, “Hey, here’s a good opportunity to interact.”

It’s an easy step that lets your clients know you’re right there with them, monitoring their brand’s accounts, seeking out opportunities and providing them with actionable expertise, even in times that you’re unable to be the doer.

2. Take Full Advantage of a Shared Asset Library

A shared asset library is a library of client-approved content that you can easily repurpose and publish without having to go jump through the hoops that some clients require when posting on their accounts. You can do this with anything from Dropbox, to Google Drive or a social tool with an asset library like Sprout.

Immagine del prodotto scheda della libreria risorse per la pubblicazione di Sprout Social

The benefit with a social tool is that you can:

  • Sort by media type
  • Sort by tags
  • Sort by authors
  • Give different levels of access to different individuals

An asset library really simplifies collaborative publishing. In line with the promise of a collaborative workflow for client and agency, an asset library lets you customize the experience of asset management.

Sometimes a client just needs to see what they need to see. So to avoid overwhelming them in the library, make sure to sort different assets within a unique hierarchy, whether that be with folders or permissions.

A joint asset library makes social media publishing seamless, and will inevitably save you tons of time on social media.

3. Align on Customer Communication With Tasking

You’re managing social inboxes for a client, diligently going through each message and come across one from a disgruntled customer. Whether that message needs a carefully-crafted response or needs to be escalated immediately, you need to establish a workflow with your clients for when these situations arise.

Create a process wherein you can submit problematic social messages to the client as a task to align on healthy, on-brand responses easily.

Immagine del prodotto cronologia del coinvolgimento per le attività dell'incarico di Twitter di Sprout Social

It’s not lazy to send things to your client, in fact, it automates and streamlines the sometimes tumultuous and lengthy process of manual damage control. Just make sure the client is set up to handle that message and include your suggestions for a response. Anything as easy as an email with your note can suffice.

Without fully handing over the wheel, you can ensure you and your client are making decisions together as a team.

4. Stay Ahead of Client Asks & Showcase Value With Scheduled Reports

Clients seek different things when it comes to reporting. Whether they’d like to know how their audience size is growing, how quickly their service teams are responding to requests or something else, there’s no limit to the amount of data you can pull from social media.

Carve out time within your week to create or update these reports for your clients and send them over before they even have to ask. There are also social media reporting tools which will automatically send presentation-ready reports to your clients on a set time and day.

It’s normal to automate processes during particularly hectic times for your agency, but to still have control in an automated process with customization is a real win/win.

The success of working with clients doesn’t come down to who takes the lead. It’s about building the brand together, consistently and collaboratively. Using analytics to make a few tweaks here and there within clients’ profiles platform to adjust to not only your agency’s needs, but your clients’ needs too, is a big step toward just that.

Sprout Social per Agenzie

Dalla gestione dei social di più clienti per le agenzie di marketing digitale ai team aziendali suddivisi tra più agenzie, Sprout Social facilita e rende più efficiente la centralizzazione del lavoro delle agenzie grazie a una piattaforma completa.

As mentioned at the beginning of this guide, today’s social agency landscape is as varied as the brands and client engagements they represent. From traditional PR and integrated digital groups to dedicated content production or community management teams, agencies of all types are brought on to handle a multitude of responsibilities within a business’ social program.

Whether providing full service social solutions or stepping in for a specific campaign or project, agencies understand how to deliver results. And within a sole social agency, each client engagement can call for a distinct set up—whether that’s one-to-many, many-to-one or collaborative.

Quando i team delle agenzie necessitano di strumenti per implementare queste iniziative sui social per i propri clienti, utilizzano Sprout Social. Grazie ai set di strumenti di pubblicazione, coinvolgimento e reportistica di Sprout, le agenzie hanno la possibilità di scegliere se utilizzarli singolarmente o combinarli fra loro per soddisfare le proprie esigenze. Inoltre, via via che il portfolio dei clienti si allarga e gli obiettivi mutano, la struttura flessibile ad account e le autorizzazioni personalizzate di Sprout rendono la gestione modulare del cliente una realtà.

Let us show you the different ways Sprout can accommodate your agency’s working style.

Getting Set Up in Sprout

Getting your agency up and running in Sprout is quick and easy. It’s important to set parameters from the beginning so everyone understands their roles and responsibilities, and how they work together as a unit.

Se non hai mai usato Sprout in precedenza o se al momento non disponi di un account, puoi cominciare con la versione di prova per sperimentare direttamente i flussi di lavoro!

Per collegare un profilo social:

  1. Clicca su Screen_Shot_2018-03-07_at_3.12.49_PM.png nell'angolo in alto a destra. Puoi anche collegare un profilo cliccando su Gear.pngImpostazioni > Utenti e profili social e selezionando + collega profili social sopra alla colonna La tua azienda.
  2. Seleziona il gruppo in cui il profilo sarà inserito dal menu a discesa Nel gruppo. 
  3. Seleziona il network che desideri aggiungere. Potresti dover selezionare ulteriori opzioni in base al network prescelto.
  4. Click the button in the lower right corner of the Connect a Profile screen.
  5. You will be sent to the corresponding network’s site. Follow the prompts to authorize the profile.

Immagine del prodotto collega un profilo di Sprout Social

To add social representatives:

Invitare un nuovo membro del team

1. Clicca sull'icona Screen_Shot_2019-06-20_at_1.57.35_PM.png nell'angolo in alto a destra dell'applicazione. Puoi anche invitare un utente cliccando su Gear.png > Impostazioni> Utenti e profili social e selezionando + invita nuovi membri del team sopra alla colonna La tua azienda. 

2. Aggiungi il nome e l'indirizzo email dell'utente che vuoi invitare. Clicca su Screen_Shot_2019-06-20_at_2.08.25_PM.png per aggiungere più utenti. 

3. Scegli il gruppo (o i gruppi) e l'accesso al profilo dell'utente (o degli utenti). Cliccando su Invia inviti, gli utenti riceveranno una notifica e-mail dell'invito.

Immagine prodotto Social Sprout che illustra l'invito all'utente

Gruppi

You can grant team members and client-side contacts access to specific profiles, depending on their responsibilities, then organize those profiles into Groups. Using the flexible Group structure to set up separate, secure client environments makes managing a large client portfolio in Sprout safe and easy. Groups ensure publishing security and align individual users to applicable reporting insights.

Immagine del prodotto scelta dei profili di Sprout Social

Creare un gruppo

1. Ci sono un paio di modi per creare un nuovo gruppo. Per utilizzare il primo metodo, clicca sul nome del gruppo attuale per far apparire il menu a discesa del gruppo. Seleziona + aggiungi gruppo sul fondo del menu a discesa per creare un nuovo gruppo.

Create_New_Group_1_nu_comp_v2.png

2. Use the second method by first navigating to Settings » Users & Social Profiles, then click +create new group.

Create_New_Group_2_nu_comp.png

3. Dopo aver utilizzato uno dei due metodi illustrati sopra, scegli se creare un nuovo gruppo associato con un profilo social appena aggiunto o creare un gruppo a partire da un profilo social già esistente in Sprout.

Create_New_Group_3_comp.png

User Settings & Permissions

Setting permissions at the user level ensures the right person is handling the right message and assets. You have two opportunities to configure permissions: when inviting a new user or by going to individual settings screens for Users & Social Profiles and Asset Library. You can configure permissions based on publishing, reporting and administrative access to align with your agency’s and client’s responsibilities.

Immagine del prodotto impostazioni di utenti e profili social di Sprout Social

Agency Use Case 1: Full-Service Solutions

  • Agency type: Full service social media marketing
  • Client engagement: One-to-many
  • Agency set up: A mid-sized agency with a client portfolio of local and regional brands works in teams of social strategists and Community Managers. Each Community Manager is responsible for fully managing social programs on behalf of four client brands each.
  • How Sprout powers the agency: Managing social media for all your clients is easy using Sprout. Your team can publish, engage and analyze all from one platform.

Per ottenere il massimo dai contenuti pubblicati, i manager di comunità utilizzano lo strumento di programmazione per pubblicare messaggi che richiedono un'azione immediata a un orario specifico, oppure si servono di ViralPost per essere sicuri che il pubblico del cliente visualizzi i contenuti nel momento più propizio per generare coinvolgimento.

Monitor and engage with incoming messages across all client profiles and networks using the Smart Inbox. Filter the inbox to concentrate on certain profiles, networks or message types, and mark messages as complete as you work towards inbox zero.

The mobile apps enable each Community Manager to stay connected even while on the go; team members can publish and engage right from their phone.

Use Case 2: Campaign Solutions

  • Agency type: Campaign marketing / Campaign management
  • Client engagement: Many-to-one
  • Agency set up: A large global agency with a client portfolio of international brands works in teams that are responsible for managing social campaigns on behalf of each client.
  • How Sprout powers the agency: Social-driven campaigns are, by nature, high-touch from strategic planning through execution. Sprout enables teams to gather strategic insights during the planning phase, manage customer engagements during execution and analyze results post-campaign.

Before your team starts ideation for a client campaign, the analyst uses the Twitter Listening Report to measure keyword volume in order to inform the campaign’s hashtag and creative strategy. Client approvals are streamlined using the Message Approval workflow, where stakeholders can approve or reject with feedback.

When executing the campaign, the team uses the Asset Library, Message Tagging and Content Calendar to plan and organize outgoing social posts. Throughout the lifecycle of the campaign, the team also uses Message Tagging to categorize incoming messages, like those using the dedicated hashtag.

Once the campaign wraps, the analyst uses the Tag Report to track volume, determine sentiment and analyze overall campaign performance to report back to the client.

Use Case 3: Content Strategy Solutions

  • Agency type: Content marketing
  • Client engagement: Collaborative
  • Agency set up: An agency with a client portfolio of national brands appoints a content marketing team to each client project. Each content team is responsible for planning, creating and executing content marketing strategies on behalf of each client.
  • How Sprout powers the agency: Content, context and audience are the keys to a successful content strategy.. Sprout’s publishing toolset enables agency teams to create and publish content tailored to specific platforms and audiences.

As your content team starts to create content, they use Compose to draft messages, including imagery from the Asset Library, then apply audience targeting to ensure the client’s messages reach the right audience.

Client approvals are streamlined using the Message Approval workflow, where stakeholders can approve or reject with feedback. Once the messages are approved and scheduled, the team can identify publishing gaps using the Content Calendar, and repeat the process to fill those holes.

The Sent Messages Report enables the team to analyze the content’s performance and adjust the content strategy as needed. Export the report to PDF for a presentation-ready version for your client or select the CSV file to further analyze specific KPIs and data points.

Use Case 4: Community Management Solutions

  • Agency type: Community management and engagement
  • Client engagement: One-to-many/Collaborative
  • Agency set up: A niche agency that focuses on multi-location businesses manages a portfolio of 25 franchise brands which maintain hundreds of local, regional and national social profiles. Each project team is responsible for managing customer care on behalf of the client’s entire portfolio of social properties.
  • How Sprout powers the agency: Reactive communication and customer care is vital to building and maintaining social relationships. Agencies use Sprout’s engagement toolset to discover, manage and address incoming messages on behalf of their clients.

The Smart Inbox is where your account team will monitor and engage with incoming messages across profiles and networks. Set up Brand Keywords so Community Managers can find and engage in conversations that are important to its client—such as campaign hashtags, location check-ins or even competitor names—but may not include direct mentions.

As messages stream into the inbox, Community Managers collaborate with each other or with the client by assigning messages as Tasks to ensure the right person is responding to the message. Community Managers Mark messages as complete as the account team works toward inbox zero.

Analysts use the Engagement Report to track response rates and times to meet the client’s engagement KPIs, as well as report on those efforts.

Use Case 5: Analytics Solutions

  • Tipo di agenzia: analisi dei social
  • Client engagement: Many-to-one
  • Organizzazione dell'agenzia: un'agenzia con un portfolio di clienti costituito da brand nazionali designa per ciascun cliente un team di analisti, che si occuperà dell'impostazione e dell'analisi della strategia social per conto del cliente.
  • Come Sprout potenzia l'agenzia: se la tua agenzia si occupa della pianificazione e dell'esecuzione delle strategie social per i tuoi clienti, hai bisogno di dati per renderla più efficace. La gamma dei report di Sprout permette alla tua agenzia di dimostrare quanto vale e di utilizzare le informazioni per mettere a punto la propria strategia.

The Group Report is a high-level overview that provides aggregate data across social networks so your client has a better understanding of social efforts as a whole.

Pair the Group Report with the network profile reports—Twitter Profiles, Facebook Pages, Instagram Profiles and LinkedIn Company Pages—for an in-depth look at specific social channels. Use these reports to demonstrate growth and audience behaviors across all channels and profiles.

Export the reports to PDF for a presentation-ready version for your client or select the CSV file to further analyze specific KPIs and data points.

Use Case 6: Customer Service Solutions

  • Agency type: Customer service
  • Client engagement: One-to-many
  • Agency set up: A mid-sized customer service agency with a client portfolio of national brands appoints Customer Advocate teams to manage customer care around the clock for each client.
  • How Sprout powers the agency: Creating a wonderful customer experience is important for agencies focusing on customer service. Sprout’s customer service toolset enables you to execute and analyze your efforts.

The Smart Inbox is where advocacy teams monitor and engage with incoming messages across profiles and networks. As messages stream into the inbox, the Customer Advocate Lead collaborates with the Customer Advocates or the client by assigning messages as Tasks to ensure the right person is responding to the message.

Account Directors use the Task Performance Report to analyze Tasks usage and completion between teams and advocates. Account Directors use the Team Report in conjunction to track their team’s social performance with reply metrics by individual, across all profiles and across specific profiles.

Export the reports to PDF for a presentation-ready version for your client or select the CSV file to further analyze specific KPIs and data points.

The Solution for Agencies

In today’s world, social campaigns and client engagements vary greatly; Sprout thrives in all types of agency environments. Agencies use Sprout to work on behalf of—and collaborate with—their clients. Sprout enables agencies and teams to plan and publish campaigns, manage social communities and conversations, and measure performance to demonstrate real results so they can win new business.

The Sprout Social Partner Program

Collabora con Sprout Social per definire e dimostrare il ROI dei social ai tuoi clienti attuali, ottenere nuovi incarichi per la tua agenzia di marketing digitale e mettere in contatto gli esperti di marketing sui social di tutto il mondo.

Agency business is tough. While it’s rewarding work, #agencylife can sometimes feel like being on an island of your own. That’s where our Agency Partner Program sets out to bridge the gap and make things a little easier.

 

During a recent visit to Sprout HQ, our partners were asked to describe their own experiences with the program—what they like, how it’s changed their business and how they feel as a Sprout Agency Partner.

 

Everything’s Better With a Partner

This is a fast-paced industry and keeping a finger on the pulse of the latest and greatest isn’t always effortless. But there’s power in partnership. Doing so enables agencies to reduce inefficiencies by leveraging resources and, with Sprout in the picture, full-suite access to enterprise-level social tools.

“[Partnership programs] are a great investment for your agency,” Jared DiVincent, Founder of SocialCompass Marketing, said. “It provides you with invaluable resources, keeps your team on the cutting edge of what’s happening in your industry and puts you on a platform to speak to that many more prospects.”

Having early access to Sprout’s newest product features and the ability to voice opinions on product development allows an agency to get to know the product inside and out. It helps not only our agency partners, but Sprout’s own team.

Lucas VandenbergFifty & Five Managing Partner, thinks the biggest value of being a Sprout Agency Partner is in having that extra access.

“For us, giving additional feedback on new tools that are coming out is hugely valuable in understanding that the tool is really created and customized specifically for our needs,” Vandenberg said.

Being a part of a program like this gives agencies like Fifty & Five a model for scalable pricing, as well as access to a whole team at Sprout who can really understand the intricacies of the agency business model itself.

APP community

A Connected Community

The Agency Partner Program is about more than leveraging resources and beta-testing product enhancements. Partnering through a program like this boils down to growing together, leveraging one another’s experiences as a community and gaining insight into what others like you are doing in the industry. In short, it’s a relationship.

An open opportunity to interact and idea-share with other marketers like yourself is one community benefit, but Brooke Sellas, Founder and CEO of B Squared Media, feels it’s more the nurturing nature of the program that lends itself so well to creating a community.

An open opportunity to interact and idea-share with other marketers like yourself is one community benefit, but Brooke Sellas, Founder and CEO of B Squared Media, feels it’s more the nurturing nature of the program that lends itself so well to creating a community.

“I can call [Sprout Social] on the phone and ask them how to do something for the 50th time and they’re not annoyed,” Sellas said. “They just honestly care about how we’re doing, where we’re going and solving things for us.”

But Sellas stresses that it’s not just about getting on the phone to talk product or roadmap.

“It’s also the camaraderie,” Sellas said. “Meeting other people, forming those relationships, getting to know what Sprout’s all about and really just forming that bond with your software partner, which I don’t know that very many people can say that about their tool.”

APP broadcast

Expanding Your Network & Reach

It should come as no surprise that agencies are consumed with the marketing efforts of their clients. So much so that devoting time on their own marketing and business development can fall by the wayside.

Tools like Sprout Social’s Bambu—a communications and curation tool—has proven to be a convenient method for helping agency partners share their content and expand their reach through activating employees as marketing and recruiting assets.

DiVincent explains that before Bambu entered his agency’s world, the team was using multiple platforms to ensure that content was sent to exactly the right people.

“Bambu took care of everything that we were already doing, but in one seamless platform,” DiVincent said.

The platform has not only made sharing curated content easier, but has helped scale agency efforts as well.

“We have contributors within our clients’ team that contribute in the Bambu platform but we could also have our agency team members contribute, so it allows us to grow at a lot faster pace,” DiVincent said.

APP pencil icon

Building Your Business & Growing Your Agency

Fifty & Five’s Vandenberg explains that his agency has been opened up to new and great opportunities in the last year as a result of being a Sprout partner and building brand awareness as a vetted agency.

“One of the ways the program has helped us grow is by giving us access to new leads and new prospects,” Vandenberg said.

DiVincent feels similarly: “Saying that we’re an agency founding partner and a Sprout Social partner definitely helps our prospects and helps us gain more clients. It helps us pitch easier and it just builds that layer of trust that we couldn’t do on our own.”

The Agency Partner Program believes that partnerships are built on mutual, sustainable growth and it is Sprout’s goal to continually support that.

Sellas sums it up best: “Before joining the Agency Partner Program, I loved Sprout. After joining, I want to marry Sprout.”

Some of the Best Social Agencies

Are you looking for some social media inspiration? While this list is by no means exhaustive, here are some amazing agencies to follow.

Whether you’re looking to hire an agency, or just need some inspiration for agencies that are doing a great job on social, check out just a few of the examples we’ve listed below and what some of their successes have been.

1. RAVE

Columbus, Ohio’s RAVE advertising agency is used to executing full-service strategies on behalf of clients, from video production and media buying to web design and SEO.

But when it came time to join the effort to keep the beloved Columbus Crew Soccer Club in the Arch City, RAVE turned to the power of social media.

L'agenzia partner di Sprout Social è riuscita a ottenere risultati importanti in breve tempo e con un budget limitato a disposizione, grazie a una combinazione di strategie intelligenti e strumenti efficaci.

Scopri di più sulla loro campagna che nel primo mese ha generato oltre 1,8 milioni di visualizzazioni, 102.000 interazioni e 18.000 clic sui link di Facebook, Twitter e Instagram.

2. Bloomerang Solutions

Bloomerang Solutions is a full-service digital marketing agency that specializes in the floral industry, serving small businesses and large conglomerates alike.

Oltre a sviluppare siti web e a implementare strategie pay-per-click, Bloomerang fornisce ai clienti un'assistenza all'avanguardia sui social media grazie all'aiuto di Sprout Social e chatbot automatizzati.

The benefits of chatbots work across industries, as evidenced by software provider Evernote. Using Sprout chatbots, the company achieved an 80% increase in people helped on Twitter per week. That value adds up fast when you consider customers spend 20% to 40% more with companies that engage with and respond to service requests on social.

3. Laundry Service

Their Twitter bio says it all. The individuals at Laundry Service “Make Amazing Sh!t”. Laundry Service has worked with an array of clients, and their portfolio boasts such brands as Hennessey, Amazon, Muscle Milk and Beats by Dre.

One example of Laundry Service’s fantastic work comes with their partnering with Adobe to help promote their corporate responsibility initiative Project 1324. The initiative began by creating a global media strategy and social playbook for Project 1324, and enlisting relevant creative influencers to bring the brand positioning to life.

In the 4 months after the campaign launch, Project 1234 saw 50M total impressions, 2.5M video views, 2.2M engagements and 80K new followers.

4. Hearts & Science

Hearts & Science, an Omnicom Media Group agency, derives its name from the heart that they put into creating meaningful content, and the science that goes into pulling data and leveraging insights for their clients. Hearts & Science employees over 1,200 individuals and works with some of the world’s largest companies, like AT&T, P&G and The New York Times.

5. 360i

360i is an award winning marketing agency that creates work disrupting many spaces. Their work runs the board and they handle Insights & Planning, Search, Social Media, E-Commerce, PR, Tehnology and so much more. Recently 360i has been praised for the work that they are doing with voice search.

For one such campaign, 360i teamed up with popular television show Westworld and Amazon Alexa to create an immersive voice experience that allows fans to work their way through a game with more than two hours of unique gameplay.

Looking for a Social Media Agency?

Did you stumble across this post looking for an agency to manage your social presence instead of looking for agency tips?

Se sei alla ricerca di un'agenzia che possa aiutarti nella tua attività di marketing sui social, dai un'occhiata all'elenco delle agenzie partner di Sprout Social per trovare l'agenzia perfetta per le tue esigenze.