People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.
Sprout helps brands connect with their customers across
Built for Social Customer Care
Whether it’s an issue to resolve or a chance to surprise and delight a customer, quickly find, join and respond to the conversations that matter most.More on Engagement
Contextual information around conversations helps teams deliver exceptional customer support and build lasting customer relationships.More on Social CRM
Need to check with support or send a lead to sales? Team tools make it easy for account, social and support teams to work together to reach customers.More on Collaboration
Stay Organized with Sprout’s Smart Inbox
Streamline Your Support
Provide cross-channel support with all your social messages in one place—Twitter mentions, DMs, Instagram and Facebook comments, private messages and more.
Hide Completed Messages
Focus on the messages that need your attention and hide ones that don’t—keeping your social inbox organized in real-time.
Never Duplicate Efforts
Live activity updates and message level audit trails, like reply and task tracking, ensure that the whole team is on the same page.
Make Social Customer Service a Team Effort
Assign & Manage Tasks
Route messages to the appropriate teammates or departments and see who is online and available to respond immediately.
Seamless Social Support
Sprout integrates with Zendesk and UserVoice so that support and social teams can work together to respond to customer inquiries and resolve issues.
Analyze & Measure Performance
Team and Engagement Reports detail individual and team performance with metrics including task completion ratio, response rate and time and more.
19,000+ of the World’s Leading Brands Trust Sprout
Sprout handles tens of millions of social interactions daily and is a proven social customer care tool for businesses.
Sprout makes it easy for our entire team to respond to customers on social—and to know we’ve gotten back to each and every one.Daniel Foster Social Media Strategist
In addition to being an effective social customer care solution, Sprout Social is a leading social media management platform that provides world-class engagement, publishing, analytics and collaboration tools.Start Your Free Trial