As summer kicks off, it’s time for a vacation. But between you and the open air lies a whole slew of social tasks that need completing—most especially, questions from your customers. To help you address their needs (and get out the door) faster, here are five ways to use Sprout Social’s Smart Inbox for improved workload efficiency.
Let your fingers do the walking. These keyboard shortcuts within Sprout’s Smart Inbox will maximize your message management prowess:
- Up/down arrows: to scroll through messages
- R: to reply
- T: to task social messages to a team member
- C: to mark a message as complete
- N: to compose a new message
- S: to search
If you are replying all to a Tweet, there’s no need to remember all the handles mentioned. Just click R, and the handles will populate automatically in the reply box. Use the backspace to delete any handles that you don’t want to receive your reply.
3. Focus on What Is Important With Isolation Mode
Tune out the noise. Use the Smart Inbox navigation menu to filter specific profiles, networks, message types or keywords. Then, work through messages to clear out the inbox. Work even smarter by clicking on words instead of the checkbox to turn off everything else and show only messages from that filter.
4. See What Messages Still Need to Be Addressed
Use the Smart Inbox bar chart to see what messages are still left. Select a time frame, then scroll over on the corresponding bar to see how many messages have not been marked as complete. Click on any bar to go to a stream of those messages. As you mark messages as complete, the chart updates to reflect what’s remaining.
5. Achieve Inbox 0 by Marking Messages as Complete
Messages stream into the Smart Inbox all day across all networks. Use the Mark as Complete function to clear out messages you have already responded to or that don’t require a response. Coupled with the Hide Completed Items checkbox, messages that have been completed are removed from the inbox so you can focus on the next thing that needs your attention.
Talk or Tweet to Us
If the concept of completed items and blue progress bars on your inbox chart from tips 4 and 5 doesn’t look familiar, don’t fret. These features, along with the ability to mark messages as complete, are controlled by the Manage Message Status permission. This permission can be set under Users & Social Profiles but only by account owners or managers who can invite other users. If you don’t have this permission but think it will improve your productivity in the Smart Inbox, talk to your account owner about getting it turned on.
Have any other tips or tricks that help you stay productive in the Smart Inbox? Tweet us or share your ideas below.
Rebecca Walker: Rebecca is a product marketing specialist by day and amateur chef by night. She loves Chicago summers, yoga, reading and bulldogs (especially her stubborn Frenchie, Gunner).