If you’re a brand today, there’s a non-zero chance you’re on social media in some way, shape or form.
But many brands have an active, thriving social media presence?
And how much of them are just sort of there?
Reality check: you can’t expect much from social when you post random links, @mention a few folks and call it a day.
You need some structure. You need a strategy.
After all, you don’t reach the level of Wendy’s on Twitter totally by accident.
Remember when you were like 7 and thought changing your name to Thunder BearSword would be super cool?
Like that, but our cheeseburgers are still better.
— Wendy's (@Wendys) June 11, 2018
And likewise, there’s a reason why GoPro’s Instagram posts get “likes” by the tens of thousands.
And although some of these brands might have blockbuster budgets, the principles they use to create an awesome social presence can be replicated by businesses of all sizes.
Struggling for followers? Stuck on what to do with your social accounts? We’ve all been there.
That’s why we’ve broken the bite-sized tips any brand can follow to get their social media presence off the ground.
Now, let’s dive in!
1. Set SMART Goals
Pop quiz: why are you on social media in the first place?
If your answer is resounding “Uhh…” or “Everyone else is on it,” you might have a problem.
The concept of SMART goals has been around for decades, but they are so important to your social media presence today.
In short, brands should set goals that are specific, measurable, achievable, relevant and time-bound.
An example of a good SMART goal for social media marketing would be something like “Well increase our Twitter response rate by 25% by the end of the first quarter.”
- Specific: “We’ve specifically identified the social channel (Twitter) and a metric (response rate).”
- Measurable: “The response rate can be measured from the Sprout Social dashboard.”
- Achievable: “We didn’t make an outlandish goal of say, a 100% increase in 10 days.”
- Relevant: “Our goal will have an impact on our overall social media presence, making it very relevant.”
- Time-bound: “The goal has to be met by the end of the first quarter.”
Assigning your social media efforts a concrete purpose helps you avoid the trap of posting aimlessly.
2. Identify Your Audience
After you’ve outlined your goals, you need to outline your target audience.
Pro-tip: “everyone” is not an audience.
Maybe it’s prospective customers. Perhaps it’s industry players and influencers. Either way, breaking down your audience will help you figure out the following:
- Which social media sites you’re active on
- Your posting schedule
- The type of content you publish
- Your brand’s voice
- The information in your profiles
Many brands spin their wheels because they don’t post content that speaks to a defined audience. Spend some time looking at your audience personas, understanding what their challenges are and what brands they already love via social. This sort of competitive analysis can help you understand how your own social media presence can stand out from the crowd.
3. Be Human
This is a big one.
One of the worst mistakes to make on social media is coming off as the faceless corporation with zero personality. In the modern age of transparency, people want to get to know your company on a more personal level.
Many brands today crack jokes and aren’t afraid to talk to their followers like they would their friends. Whereas brands were once lambasted for coming off like robots, a human social media presence has become an expectation among many followers.
Similarly, showing off the human side of your brand means showing off the faces behind your social feeds. Whether it’s office photos or snapshots of your team “in the wild,” getting personal with your followers can help you form a much-needed connection.
Yesterday, #TeamModCloth took the day off to give back to Los Angeles Mission @thelamission, PATH West LA @hopeforla, Golden Gate National Parks @goldengatenps, Larkin Street Youth Services @larkinstreetyouth, SF Public Library's #SFPride Programming @sfpubliclibrary, The Garment Project @thegarmentproject, Free Store 15104 @freestore15104, Heritage Community Initiatives @heritageserves, Raphael House SF @raphaelhousesf, Venice Beach cleanup, and #PittsburghPride cleanup. Watch our IG Story for more highlights from the day. #ModClothGiving #ModCloth ⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀ Regram: @shibby_15 So proud to work at a company that takes time to give back. #TeamModCloth went clean the beach today. Also, our design team made us these super cute shirts. ❤️
And hey, that leads us directly to our next point!
4. Seek Relationships, Not Just Followers
We can debate all day whether or not your follower count is a vanity metric.
That said, having 100 followers who regularly engage with you and your content are infinitely more valuable than 10,000 that ignore you.
It might be cliche to say, but don’t leave the “social” out of your social media presence. The beauty of social is that you can form relationships in an instant with followers from just about anywhere.
For example, Sprout Social’s own #SproutChat gives us the opportunity to regularly connect with our lovely followers who are likewise stoked to get in touch with us.
— Shannonigans (@mausi_nana) June 13, 2018
If you’re not exactly sure where to start when it comes to relationship-building, here are some quick ideas:
- Always @mention people you reference in your social media posts
- Answer questions people ask
- Reply when people @mention you or share your content
- Don’t just Retweet and Like other people’s content; reply with a comment to start a conversation
5. Create an Editorial Calendar
Spoiler alert: sticking to a content schedule isn’t just something “extra” that brands do.
If there’s a common thread between the biggest brands on social, it’s that they post on a consistent basis.
Chances are you’re juggling multiple social channels and are trying to make sure you tick a lot of boxes in terms of descriptions and when to post, right? Consider how a content calendar can make the process much easier by…
- Allowing you to fine-tune each of your posts for each platform without having to jump between sites.
- Timing your posts to maximize engagement, keeping you from having to constantly post in real-time.
- Avoid repeating the same content over and over again, ensuring each of your articles or pictures gets the most love possible.
In short, taking the time to make a schedule does double duty of keeping your social media presence organized while also maximizing your contents’ reach.
6. Automate the Right Way
Automation is all the rage in marketing right now, and for good reason.
However, you can’t expect to successfully put your social presence on autopilot and walk away.
For example, mass auto-replying has gone the way of the dinosaur as it typically comes across as insincere. This now-classic tweet from Bank of America is a good example of how to turn your social followers off via improper automation.
Fast-forward to present day and it’s clear that customer care is a piece of social media that should be personalized, not autmoated.
That said, automation in the form of scheduling or curating content is totally fair game. Just avoid it when you’re dealing with actual customers or followers’ questions.
This is why brands rely on social tools to help curate pieces of content already approved by marketing leaders. Bambu by Sprout Social, is in fact, just that piece of software needed to turn your employees into brand advocates. Tap into your workforce to help build your presence!
7. Focus on Helping Over Selling
Although social selling is indeed on the rise, rarely should your social media presence be about the “hard sell.”
Sure, if you’re in ecommerce it makes sense to push offers and deals to your followers. What’s more important, though, is answering the questions of followers whether through replies or content marketing.
Thanks for reaching out! For information on where savings for Prime members are available, see https://t.co/tx5kV2YYCf
— Whole Foods Market (@WholeFoods) June 14, 2018
If your followers ask a question, you should respond in a timely manner.
And if your followers seem to be buzzing about a particular problem, you should craft content that speaks directly to it.
By offering solutions to problems instead of just pitching your products all the time, you’re proving your company is an authority and potentially earning a lifelong customer.
8. Optimize Your Accounts for Engagement
First thing’s first: don’t let the word “optimization” freak you out.
Unlike SEO, social media optimization isn’t particularly technical. That said, profiles can be optimized through imagery, keywords and fully filling out your account information.
For example, brands can use their Instagram bio to link to promotions, advertise their hashtag and let their brand’s voice be heard.
Similarly, a well-crafted Twitter profile with the right @mentions and HD imagery can signal your authority, helping you attract more followers.
And as noted in our guide for conducting a Facebook audit, a fully optimized page with complete business info can actually help your page rank better in Google.
Some quick ways to optimize your social media presence across your various accounts include:
- Adding relevant keywords in your profile (hint: but not stuffing them)
- Sharing content related to your industry—including keywords and hashtags in your posts
- Connecting with popular accounts in your industry to additional exposure (hint: don’t be afraid to follow others)
9. When in Doubt, Get Visual
No matter where you’re posting, photo and video content are totally killing it right now.
Instagram’s image-based platform is exploding.
Facebook notes that Live videos get six times the engagement versus any other type of content.
And for those looking for more Twitter followers, graphics and videos get way more shares than text-based posts.
— Forbes (@Forbes) June 15, 2018
The good news is that getting visual doesn’t mean you need any sort of insane equipment or a full-blown production budget. Instead, consider imagery such as:
- Team photos or videos
- Photos of customers
- Photos of events
- Behind-the-scenes photos and videos
- Quote photos
And with so many tools to create social images and videos already out there, it’s easier than ever to get visual with your audience.
10. Make Your Presence Known
If you’ve gone through the legwork of establishing your social media presence, you need to let the world know.
From homepage feeds to icons on your site footer or email signature, anyone who comes in contact with your brand should only be a click away from becoming a long-term follower.
Facebook, Twitter, Pinterest and Instagram feeds can all be easily integrated into your site with little more than a copy-paste code. Check out how ThinkGeek makes their social feeds a must-see on-site.
Cross-promotion on your website and through other social channels is a proactive way to grow your following over time.
11. Stay Active
Inactive social feeds are a bad look for brands, plain and simple. Rather than let your Facebook or Instagram gather cobwebs, you need to “show up” day after day with fresh content.
Some quick tips to help you stay active include:
- Incorporating social scheduling and automation to save time and energy.
- Picking and prioritizing your social networks based on your audience location.
- Finding ways to repurpose content so you’d not always trying to reinvent the wheel.
Staying active on social doesn’t have to be a total time-suck. Through scheduling or simply blocking out 10-15 minute chunks throughout, you can post content and respond to customer concerns without wasting time. Also, you can try to base your activity around best times to post on social media to maximize engagement.
12. Piggyback on What’s Trending
Between breaking news, trending hashtags or whatever the latest meme might be, brands always have room to get topical with their content. This is a great opportunity not only to build off of buzz of an existing trend, but also show off your brand’s personality.
— Complex (@Complex) June 2, 2017
For example, understanding the in’s and out’s of hashtags can help you brainstorm time-sensitive topics you can piggyback on. Of course, tread lightly with anything overtly political or controversial that could isolate your audience.
13. Don’t Be Afraid to Pay
Like it or not, social media at large isn’t the totally “free” channel it once was. While there’s still plenty that can be done organically, Facebook’s updated algorithm and new business features being rolled out Instagram signal a clear need for businesses to experiment with ads.
It’s not just ads that deserve your attention, though. Looking at the recent boom of influencer marketing, paid relationships among social movers and shakers is becoming more and more common.
The good news is that both social ads and influencer marketing can have an insane ROI. Between laser-targeting on Facebook or tapping into hyper-engaged influencer audiences, a paid strategy certainly has its time and place depending on your business’ social goals.
14. Use Tools to Monitor Your Activity
When people complain about the lack of ROI they’re seeing from social, there’s a good chance they aren’t taking social seriously.
Just like we’re often knee-deep in Google Analytics data, marketers need to treat social with the same sort of scrutiny. There are tons of analytics tools out there to help you identify your top-performing content, performance trends and essential break down your social media presence by the numbers. These data points can help you treat social media less like a guessing game and more like a science.
15. Create Content People Actually Want to See
If you want to stand out on social media, you can’t just parrot the content everyone else is posting.
In short, you need to create.
Whether you’re trying to build yourself up as a thought leader or want to stand apart from your competitors, original content is exactly how you’re going to make it happen.
Perhaps it’s your original blog posts, research or infographics.
Maybe it’s an eye-popping snapshot you took during your last vacation.
Or hey, it might be an opinionated rant on the state of your industry.
Either way, you should strive to post content that forces your followers to stop in their tracks. There’s a lot of noise out here on social media: make it a goal to break through it.
What Does Your Business’ Social Media Presence Look Like?
Listen: there is no “secret” or turnkey solution for a better social media presence.
Instead, there are small tactics and strategies that can help you build toward social accounts that prime for engagement.
And yeah, fifteen tips might seem like a lot on the surface. That said, these principles are staples of brands killing it on social right now. If you can follow them yourself, you’re already way ahead of the game.
We want to hear from you, though. What’s something you struggle with when it comes to your social media presence? Any tips or tactics that we missed? Let us know in the comments below!