Ronnie Gomez

Ronnie Gomez is a Senior Virtual Events Producer at Sprout Social. She leads our virtual events that help social professionals learn and grow at every stage of their careers. When she's not on a webinar, she's reading or looking for Chicago's next best place to get a vanilla oat milk latte.

Categories
- Customer Zero
- Customer Zero: Defining the ROI of Social
How Sprout’s social team measures Owned Media Value (and other ROI metrics that matter)
Published on June 5, 2025 Reading time 6 minutes
Categories
- Nonprofit
- Social Media Marketing
A masterclass in nonprofit social media marketing: Expert ideas from GivingTuesday
Published on May 22, 2025 Reading time 9 minutes
Categories
- Influencer Marketing
A step-by-step guide to the influencer vetting process
Published on April 30, 2025 Reading time 8 minutes
Categories
- Social Media Marketing
What marketers need to know about managing social media through an economic downturn
Published on April 30, 2025 Reading time 9 minutes
Categories
- Social Listening
- Social Media Strategy
How to get social audience insights: listening prompts for every industry
Published on April 9, 2025 Reading time 6 minutes
Categories
- Influencer Marketing
- Social Media Strategy
How to create an influencer contract (plus template)
Published on February 26, 2025 Reading time 8 minutes
Categories
- Customer Care
- Team Collaboration
Field tested tips for aligning customer service and marketing
Published on December 20, 2024 Reading time 12 minutes
Categories
- Customer Zero
- Customer Zero: Defining the ROI of Social
How to measure and communicate the value of social media
Published on December 18, 2024 Reading time 5 minutes
Categories
- Social Media Marketing
- Social Media Strategy
Social media in sports marketing: Takeaways from the Chicago White Sox’s game-changing strategy
Published on November 19, 2024 Reading time 8 minutes
Categories
- Customer Care
- Leveling Up
Why brands transition from Social Studio to Sprout Social
Published on October 11, 2024 Reading time 7 minutes
Categories
- Social Media Management
- Social Media Strategy
A guide to choosing the most effective social media networks for your brand
Published on October 10, 2024 Reading time 9 minutes
Categories
- Community Management
- Customer Care
The complete guide to social media community management
Published on September 24, 2024 Reading time 12 minutes
Categories
- AI Marketing
- Social Listening
Sentiment analysis examples: How marketers are unlocking consumer insights
Published on June 20, 2024 Reading time 5 minutes
Categories
- Higher Education
- Social Media Management
Higher education social media strategy: How Gettysburg College makes the grade
Published on June 11, 2024 Reading time 8 minutes
Categories
- Leveling Up
- Social Listening
How to create better social listening queries
Published on April 16, 2024 Reading time 6 minutes
Categories
- Customer Care
- Customer Experience
How escalation management creates seamless customer service experiences
Published on April 9, 2024 Reading time 8 minutes
Categories
- Social Media Analytics
- Social Media Strategy
How to conduct a TikTok audit in 6 steps
Published on March 11, 2024 Reading time 8 minutes
Categories
- Customer Care
- Customer Experience
What is a Net Promoter Score (NPS) and how do you measure it?
Published on February 21, 2024 Reading time 6 minutes
Categories
- Customer Care
- Social Media Strategy
Customer service tiers: What they are and how to create them
Published on February 8, 2024 Reading time 6 minutes
Categories
- Customer Experience
- Review Management
Everything you need to know about online reputation management
Published on January 29, 2024 Reading time 9 minutes

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