Senior Manager, Solutions Engineering

Description

Sprout Social is looking to hire a  Senior Manager, Solutions Engineering. We are seeking a motivated and enthusiastic individual who can guide, scale, and lead a high performing Solution Engineering Team supporting our Enterprise Sales teams. 

Why join Sprout’s Sales and Success team?

Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest mind in the industry, you also get to work with some of the biggest brands in the world ​​including Harrods, IHG, River Island, Stoneacre Motor Group, and University of Leeds And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there. 

What you’ll do

• Meet (and exceed) revenue, operational, and strategic goals as well as foster the professional growth, development, and success of your team members 
• Spend time coaching, counseling and mentoring Solutions Engineers in all aspects of sales and effectiveness 
• Partner closely with revenue leaders on meeting revenue targets, driving deal strategy and supporting as a product + industry expert
• Provide timely and practical feedback to senior leadership for new and interesting go-to-market strategies
• Partner with product teams to provide feedback on production direction and roadmap
• Be a technical Executive Sponsor for enterprise-level companies
• Own strategic projects to drive go-to-market strategy, influence product direction, create scale in the revenue organization and foster innovation in the solutions organization

What you’ll bring

We are looking for a leader who is passionate about developing people, delivering exceptional results and helping to maximize the revenue their SE team can impact.  

The minimum qualifications for this role include: 

• 5+ years experience as a Solutions Engineer or equivalent experience
• An additional 2 - 4 years+ of experience leading a Solutions Engineering or PreSales team
• Consistent and measurable track record of success both as a leader and as an individual contributor 
• Demonstrated passion for hiring, developing and coaching top talent
• Experience working closely with cross-functional stakeholders across marketing, sales operations, success, enablement and product
• Exceptional communication skills and analytical acumen  

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Partner with the Vice President of Solutions to define key success metrics for your role and how you will measure against them.
• Meet your team in 1:1s to understand what’s working, what’s not, and gather learnings to implement into your role.
• Dive right into our platform to learn about what makes our platform unique and why customers love our solutions.
• Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions.
• Learn the relevant customer stories and case studies to justify your value propositions with real ROI examples from the field.

Within 3 months, you’ll start hitting your stride by:

• Meet with leaders throughout the Revenue organization that share responsibility for obtaining similar targets and identify areas of opportunity.
• Meet with the recruitment team to consistently recruit and attract top strategic Solutions Engineers to further build your team and get ahead of talent needs
• Establish a strong understanding of sales enablement, create/analyze team reports, and identify coaching opportunities
• Begin coaching and mentoring your team with call listening through Gong, call shadowing and role plays to help them improve, both professionally and personally
• Assist in negotiations and deal strategy and serve as an Executive Technical Sponsor on key accounts and deals. 
• Create an early concept of a future plan for your team and begin prioritization for future quarters

Within 6 months, you’ll be making a clear impact through:

• Measure initial process improvements and make adjustments where appropriate.
• Have built strong cross-departmental relationships with Marketing, Sales Operations, and Product teams.
• Step up as a leader to share best practices across the Solutions Engineering organization and help others grow from your experiences.
• Meet agreed-upon goals and targets relating to revenue targets and team productivity.
• Continue to develop your team, both personally and professionally.
• Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals.

Within 12 months, you’ll make this role your own by:

• Consistently meet and exceed monthly activity and revenue targets.
• Obtain (solicited and unsolicited) and act upon peer, customer, and leadership feedback.
• Be recognized as a subject matter expert and leader at Sprout.
• Establish and begin executing against the long-term plan for your team.
• Promote members on your team and create a bench of new talent

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best

• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Dublin’s city centre for those who prefer an office setting

Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland, we will accommodate you as best as possible. 

#LI-Remote

If you are based in another location within EMEA, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.