Vice President, Solutions Engineering

Description

Sprout Social is looking to hire a Vice President of Solutions Engineering for the Sales & Success team.

Why join Sprout’s Customer Experience team?

At Sprout Social, we empower brands to deepen real connections with their audiences, leveraging the power of social media. As a leader in social media management solutions, we serve a global customer base, including top brands and emerging businesses, helping them navigate the evolving digital landscape with innovative tools and unmatched customer support.

Sprout Social is a place where people and their ideas thrive. Our success stems from a strong commitment to our people, our customers, and our community.

What you’ll do:

Reporting to our SVP of Customer Experience, as the Global Vice President of Solutions Engineering, you will lead teams across EMEA and the US and serve as a strategic advisor to our APAC team. You will lead a cross-functional team of Solution Engineering, Business Value Advisory, Demo Engineering, and Solution Architecture. 

Working collaboratively with customers, prospects, and internal stakeholders, the solutions engineering team leads customer discovery, delivers value-based product demonstrations, proposes appropriate solutions to meet the customer’s goals, owns the product and technology components of RFP responses, and ensures the successful delivery of managed trials and POCs. 

In this role, you will enable the team to deliver upon the needs of our prospects and customers while ensuring we have the right processes and capabilities to support our global growth strategy. You will become an expert on Sprout Social’s platform and how it can drive social success for organizations of all sizes. You will serve as a strategic partner to global sales leaders and a senior leader in the Revenue organization.

• Leadership & Development: Lead and develop a global solution engineering leadership team. Foster a culture of continuous improvement and professional growth, ensuring team members meet performance metrics.
• Customer Relationship Management: Build and maintain strong relationships with key customers, ensuring their satisfaction and understanding of the value of Sprout’s platform. Be a trusted advisor to customers, helping them achieve their business goals through our platform.
• Sales Strategy and Execution: Collaborate with our CRO and other senior leaders to develop and implement sales strategies that leverage technical resources effectively.  Partner with the sales team to identify and prioritize high-impact opportunities, providing technical insights and strategic guidance.
• Product Collaboration: Work closely with our R&D department as the voice of the sales organization to provide strategic guidance on product roadmap. Stay current on industry trends, competitive landscape, and emerging technologies to position Sprout effectively in the market while providing strategic guidance on product direction.
• Strategic Planning and Execution: Oversee the strategic planning and execution of the Solution Engineering go-to-market plan. Ensure alignment with sales objectives and customer needs to support business goals and drive revenue growth.

What you’ll bring:

You are a results-oriented and collaborative leader with a proven track record of strategic leadership, driving global commercial sales strategies that align with core business objectives. You are a dedicated leader with experience building and leading high-performing, diverse sales teams while fostering a culture of accountability, inclusion, and operational excellence. You have demonstrated success in cross-functional collaboration, leveraging data-driven insights to drive revenue growth.

The minimum qualifications for this role include:

• 12+ years of experience in sales engineering or technical sales roles, with a minimum of 5 years of leadership experience
• Second-line leadership experience with demonstrated ability to lead leaders while driving alignment with strategic objectives
• Proven track record of successfully leading and scaling a sales engineering team in a high-growth environment
• Strong leadership and team management skills, with the ability to inspire, mentor, and develop technical talent

Preferred qualifications for this role include: 

• Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical audiences
• Demonstrated ability to think strategically with a strong understanding of business operations and a focus on delivering customer-centric solutions
• Proven experience navigating complex sales processes and influencing decision-making at all levels

How you’ll grow

Within 1 month, you will plant your roots, including:

• Completing Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization
• Partnering with the SVP of Customer Experience to define key success metrics for your role and how you will be measured against them
• Diving into our products to learn about what makes our software unique and why customers love our products
• Establishing relationships with other CX leaders and Revenue team leaders, identifying areas of opportunity
• Getting to know your team (Directors, Managers, and ICs) and work to understand each individual’s current challenges and areas of opportunity
• Educating yourself on the current team structure, goals, and overall strengths/weaknesses 

Within 3 months, you will start hitting your stride by:

• Understanding the inputs/outputs of the business and developing a perspective on where we can improve
• Taking ownership of major initiatives already in flight and partnering closely with counterparts elsewhere at Sprout to accelerate improvements
• Establishing KPIs and success metrics to measure GTM effectiveness and operational performance
• Leading a competitive landscape analysis to refine positioning, targeting, and potential market expansion opportunities for Solution Engineering
• Conducting a talent assessment of your team to understand coaching and development opportunities as well as hiring needs across your organization
• Begin coaching and mentoring Directors and Managers to help them improve, both professionally and personally
• Developing a roadmap for scaling resources and capabilities to support future growth

Within 6 months, you’ll be making a clear impact through:

• Start executing on go-to-market strategies, ensuring that the team is effectively managing their book of business, proactively engaging sales teams, and meeting close rates and deal metrics. Identify key performance indicators (KPIs) for team success and individual accountability
• Partner with the marketing and product teams to ensure alignment on GTM strategies and collaborate to build product positioning, demonstration strategies, and value frameworks for each product line.
• Start building relationships with key customers and internal teams. Establish a framework for integrating customer feedback into sales processes
• Support ongoing initiatives and planning efforts, and ensure your organization is delivering against its expectations 

Within 12 months, you’ll make this role your own by:

• Owning the global Solution Engineering strategy and leading your team through sustained growth, ensuring that regional strategies align with the overarching corporate goals
• Continue to build and lead a diverse, high-performing team that fosters a culture of accountability and excellence
• Champion a customer-first approach that drives both retention and expansion. Ensure customer feedback is continuously integrated into both sales strategies and product development
• Stay ahead of industry trends to position Sprout Social as a leader in the commercial segment 
• Actively seek and respond to feedback from peers, customers, and leadership—both solicited and unsolicited—to continuously improve processes and outcomes
• Bring fresh ideas and innovative solutions to the table, using your unique skills and perspective to drive positive change and make an impact in ways we haven't yet imagined

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program 

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

This role’s minimum On Target Earnings (“OTE”) is $288,000.00 USD annually. OTE is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The minimum amount earned is the fixed base salary. 

These ranges were determined by a market-based compensation approach. We used data from multiple sources, including, but not limited to, trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). 

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement. 

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.

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