Manager, Sales Development (EMEA)

Sprout Social is looking to hire a Manager, Sales Development to the Sales & Success team, based in Dublin, Ireland. 

Why join Sprout’s Sales & Success team?

Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including IHG, River Island, Stoneacre Motor Group, and the University of Leeds. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there. 

What you’ll do

• Lead and manage a team of inbound Customer Development Representatives who conduct outreach to qualify interest in Sprout and provide strategic guidance to your team on how to qualify and sell Sprout Social as a must-have business tool to prospects
• Partner closely with our marketing, operations, enablement & sales teams to collaborate on account strategies while consistently achieving monthly quotas at the team level
• Coach and mentor Customer Development Representatives and show a genuine motivation to help facilitate their sales career growth 

What you’ll bring

Sprout Social is looking for a creative and motivated Manager of Customer Development (Sales Development) with experience in building and leading teams that are responsible for qualifying inbound interest on behalf of our global sales teams. We’re looking for someone with proven success in past sales roles such as achieving quota consistently, developing salespeople, experience with software sales, and seeing the value of strong customer relationships within a sales process. Leadership without title is also considered with examples of launching new initiatives on a sales team, operating in a Team Lead role, and coaching/mentoring early sales talent in a revenue organization.

The minimum qualifications for this role include:

• Relevant experience (even without title) on leading a team of peers or reps to drive toward team and individual success 
• Consistent track record of exceeding sales and/or retention quotas
• Experience in developing and implementing strategic processes to increase team efficiencies
• Deep understanding of Inbound Sales Development - prospecting, cold calling, objection handling and qualifying
• Ability to work from Sprout’s Dublin office at least three days per week (Tuesday, Wednesday, and Thursday) with the possibility of additional in-office days depending on business needs

Preferred qualifications for this role include:

• Software sales experience with a deep understanding of creating and fostering an exciting team culture 
• Technical expertise and ability to acquire knowledge of new products to be able to articulate value in an outbound prospecting motion 

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Partner with the Head of Global Sales Development to define key success metrics for your role and how you will measure against them.
• Meet your team in 1:1s to understand each individual’s current challenges and areas of opportunity.
• Educate yourself on the current team structure, goals and overall strengths/weaknesses.

Within 3 months, you’ll start hitting your stride by:

• Understand the KPI’s that are driving the business and have a familiarity with how to manage each individual on your team to them
• Gained an understanding of our typical hiring profile and create a vision for how to raise the bar with all future hiring for your team
• Meet with leaders throughout the Sales & Marketing organization that share responsibility for obtaining similar targets and identify areas of opportunity.
• Establish a strong understanding of the sales enablement, create/analyze team reports, and identify coaching opportunities.
• Begin coaching and mentoring the team with call shadowing and role plays to help them improve, both professionally and personally.
• Create an early concept of the future plan for your team and begin prioritizing.

Within 6 months, you’ll be making a clear impact through:

• Measure initial process improvements and make adjustments where appropriate.
• Have built strong cross-departmental relationships with Sales Development, Sales Leadership Stakeholders, Sales Operations, Marketing, and Product teams.
• Step up as a leader to share best practices across the Sales & organization and help others grow from your experiences.
• Meet agreed-upon goals and targets relating to revenue targets and team productivity.
• Continue to develop your team, both personally and professionally.

Within 12 months, you’ll make this role your own by:

• Inspire the team to exceed targets by closely monitoring and managing to process consistency 
• Obtain (solicited and unsolicited) and act upon peer, customer, and leadership feedback.
• Be recognized as a subject matter expert and leader at Sprout.
• Establish and begin executing against the long-term plan for your team.
• Promote members on your team and begin creating a bench of new talent.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best

• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Dublin’s city centre

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