Executive Assistant

Description

Sprout Social is looking to hire an Executive Assistant to support our Chief Revenue Officer (CRO) and Chief Marketing Officer (CMO). 

Why join Sprout’s Revenue team?

The Revenue team is responsible for selling and supporting the leading social media management platform for businesses. Together with the Marketing team, we deliver thought leadership, experiences, and content that showcase Sprout’s value, and deliver customer joy. This role is a unique opportunity to work with executives leading those teams, and partner closely with respective Chiefs of Staff, ensuring seamless coordination for leadership and their teams. You’ll provide a wide array of administrative, logistical, and project-related support to executives. This person will report directly to our Chief of Staff to the CRO, with a dotted line to the Chief of Staff to the CMO. 

What you’ll do

As the Executive Assistant, you’ll anticipate executives’ needs and proactively work to identify solutions. Your ability to navigate ambiguity, handle shifting priorities, make decisions independently, and do it all with exceptional communication skills and attention to detail will be critical to your success in this role. 

• You’ll own complex calendar management for both executives, aligning time to priorities and business needs. You can expect complex scheduling needs and leverage problem-solving at small and large scales to unlock calendar puzzles. 
• You’ll book and manage travel and expenses, maximizing executive experience and minimizing disruption – even when plans change. Expect to promptly address logistical needs before and during travel, collect receipts, track expenses, and submit expense reports after travel. 
• You’ll provide in-person support at our Chicago office when executives are in person, including partnering with the Workplace Experience team for Board meeting support and partnership with Chiefs of Staff for team on-sites. 
• You’ll act as a trusted partner and liaison and apply the utmost discretion, given your access to sensitive information that others within the company may not be privy to.
• You’ll partner with Chiefs of Staff on additional responsibilities and should bring a flexible mindset to this role – we’ll work together to deliver exceptional support so our executives can focus on the most important things that drive business impact. 

What you will bring

The minimum qualifications for this role include:

• 5+ years of experience providing high-level administrative support to C-suite executives
• Proven ability to work independently, proactively anticipate executive needs and make informed decisions
• Expertise in office and communication software such as Google Workspace (Google Calendar, Gmail, Drive), Slack, and Zoom
• Extensive experience with expense management and travel booking software
• Willingness to provide flexible support outside regular office hours as needed. While we aim for a consistent schedule, occasional exceptions may arise
• Ability to work from Sprout’s Chicago office on a weekly basis with potential for additional in-office days based on business need

Preferred qualifications for this role include:

• Excellent time management, prioritization, and executive-facing communication skills
• Strong attention to detail and precision in all aspects of work
• Experience supporting senior executives in technology, marketing, or sales industries
• Previous experience as an Executive Assistant, ideally with a long-term commitment to the role

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s new hire training and onboarding program alongside other new team members, gaining a comprehensive understanding of our products and how your role contributes to the organization’s success.
• Collaborate with the Chiefs of Staff to define key success metrics for your role and establish a framework for measuring progress.
• Develop a deep understanding of the CRO and CMO’s priorities, leadership styles, and communication preferences.
• Establish relationships with key stakeholders across the company, within Revenue and Marketing teams, and with Sprout’s Executive Leadership Team (ELT).
• Begin managing daily administrative tasks, including email triage, meeting preparation, and scheduling, ensuring efficiency and organization.
• Familiarize yourself with internal systems, tools, and processes to support the teams efficiently.

Within 3 months, you’ll start hitting your stride by:

• Take full ownership of scheduling, travel logistics, event coordination, and communications, ensuring no conflicts or bottlenecks.
• Build strong relationships with cross-functional leaders in Revenue to understand their working models and ensure seamless collaboration.
• Drive process improvements to streamline administrative workflows and increase efficiency.
• Support cross-functional projects by collaborating closely with Revenue teams and the Chiefs of Staff to ensure timely execution and alignment with strategic goals.
• Collaborate on the planning and execution of high-profile meetings, team offsites, and in-person events in our Chicago office, ensuring all logistics are handled smoothly.

Within 6 months, you’ll be making a clear impact through:

• Anticipate the needs of the CRO and CMO, proactively managing their schedules and reducing their administrative workload.
• Continuously refine administrative processes to improve efficiency and enhance communication flow between technical leadership and their teams.
• Take on increasing responsibility for supporting high-impact cross-departmental initiatives, ensuring smooth coordination and execution across teams.

Within 12 months, you’ll make this role your own by:

• Collaborate with the Chiefs of Staff to streamline and enhance scheduling and workflow practices, driving greater efficiency and effectiveness.
• Continue refining and improving administrative processes to increase efficiency for the executives and their teams.
• Actively seek and respond to feedback from peers, customers, and leadership—both solicited and unsolicited—to continuously improve processes and outcomes.
• Bring fresh ideas and innovative solutions to the table, using your unique skills and perspective to drive positive change and make an impact in ways we haven't yet imagined.

Of course what is outlined above is the ideal timeline and responsibilities, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle

The base pay range for this role is $80,000 to $120,000 USD annually. Individual base pay is based on various factors, including relevant experience and skills, the responsibility of the role, and job duties/requirements. In addition to base pay, some Sales and Success roles can earn sales incentives. 

Sprout’s compensation ranges are intentionally broad to allow for our team members' growth within their role. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement. 

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Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.