Today, we are pleased to announce a brand new report in Sprout Social — the Team Report. If you are currently taking advantage of our collaboration features such as tasking and collaborative publishing, you’re going to get a ton of value out of this report.
Sprout now delivers publishing, responses and task metrics at the individual user / team member level. These new metrics allow you to see each user’s activity which will help you make better decisions about managing your front line social team.
Here is a closer look inside the new Team Report…
New Publishing Metrics
The publishing section surfaces active team members that are posting messages and replying in your group. You’ll also get a snapshot of each team member’s ‘daily average of messages sent’. Inactive users are not shown on the report.
New Task Data
The Task section of the Team Report shows the number of items assigned and completed by team member and surfaces other performance metrics generated during the lifecycle of a task.
The Team Report is available for Sprout’s Professional, Advanced and Enterprise plans. The report is live and available to the owner of the account, as well as admins. If you want to adjust who can view the report, adjust the visibility controls in Sprout’s settings.
We hope this new angle of social reporting is as insightful to you as it is us here at Sprout. Follow us on Twitter to stay current on all of our product updates. We’re working on a lot of exciting things and we can’t wait to share more with you. Stay tuned.
– Team Sprout