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Social media customer service: What it is and how to improve it
Published on July 22, 2024
Reading time 14 minutes
Customer Care
Learn how to deliver responsive and tailored customer experiences on social, with thoughtful content to help you handle your business with care.
Featured
- Categories
Why you need to speed up your social media response time (and how)
Published on June 13, 2024 Reading time 6 minutes - Categories
How to build customer relationships with social media
Published on September 4, 2023 Reading time 8 minutes
All Customer Care
- Categories
What is digital customer service?: A complete guide
Published on August 30, 2024 Reading time 8 minutes - Categories
First response time: How to win over customers with quick replies
Published on July 31, 2024 Reading time 6 minutes - Categories
How the Sprout Social Salesforce integration strengthens your team
Published on July 31, 2024 Reading time 8 minutes - Categories
8 strategies for using AI for customer service in 2025
Published on July 30, 2024 Reading time 8 minutes - Categories
Customer engagement models: Optimize your Customer Care strategy
Published on July 29, 2024 Reading time 9 minutes - Categories
The ultimate list of customer engagement metrics to monitor
Published on July 24, 2024 Reading time 8 minutes - Categories
What is social media monitoring: Creating a social media monitoring strategy
Published on July 22, 2024 Reading time 10 minutes - Categories
Customer service chatbots: How to create and use them for social media
Published on July 18, 2024 Reading time 11 minutes - Categories
Top 6 social media customer service tools for your brand
Published on July 9, 2024 Reading time 8 minutes - Categories
The impact of social media across every part of your business
Published on July 8, 2024 Reading time 9 minutes - Categories
Why you need to speed up your social media response time (and how)
Published on June 13, 2024 Reading time 6 minutes - Categories
8 ways customers interact and engage with your brand on social
Published on June 12, 2024 Reading time 7 minutes - Categories
How to apply conversational marketing to your business
Published on May 21, 2024 Reading time 10 minutes - Categories
Grow your brand with customer-centric marketing
Published on May 9, 2024 Reading time 8 minutes - Categories
8 customer service trends to know in 2025
Published on May 2, 2024 Reading time 7 minutes - Categories
The 9 best reputation management services for your brand in 2025
Published on April 29, 2024 Reading time 5 minutes - Categories
9 Chatbot builders to enhance your customer support
Published on April 17, 2024 Reading time 7 minutes - Categories
The complete crisis management guide for marketing leaders
Published on April 15, 2024 Reading time 11 minutes - Categories
How escalation management creates seamless customer service experiences
Published on April 9, 2024 Reading time 8 minutes - Categories
11 Social messaging apps every marketer should know in 2025
Published on March 26, 2024 Reading time 9 minutes
![[Afterpost] 2025 Index](https://media.sproutsocial.com/uploads/2025/01/index-2025_afterpost.png)