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Intermediate

Categories
- Social Listening
- Social Media Engagement
Brand storytelling: Creating a story that resonates
Published on February 27, 2024 Reading time 11 minutes
Categories
- Customer Care
- Social Media Trends
Post Performance Report: Brands transforming social customer care
Published on February 26, 2024 Reading time 8 minutes
Categories
- Customer Care
- Customer Experience
What is a Net Promoter Score (NPS) and how do you measure it?
Published on February 21, 2024 Reading time 6 minutes
Categories
- Social Media Strategy
- Social Media Trends
27 TikTok statistics marketers need to know in 2024
Published on February 20, 2024 Reading time 7 minutes
Categories
- Template
- Customer Care
Template: Social Media Customer Service Training Deck
Categories
- AI
- Digital Transformation
How to supercharge your marketing strategy with AI automation
Published on February 19, 2024 Reading time 9 minutes
Categories
- Facebook
- Social Media Content
How to use Meta Business Suite like a pro
Published on February 19, 2024 Reading time 11 minutes
Categories
- Data Report
- Social Media Strategy
The Social Media Productivity Report
Categories
- Future of Marketing
- Higher Education
3 Institutions leading a masterclass on TikTok for higher education
Published on February 12, 2024 Reading time 11 minutes
Categories
- Customer Care
- Social Media Strategy
Customer service tiers: What they are and how to create them
Published on February 8, 2024 Reading time 6 minutes
Categories
- Competitive Strategies
- Marketing Disciplines
Competitor mapping: The benefits and how to create your own
Published on February 8, 2024 Reading time 5 minutes
Categories
- Template
- Facebook
A Facebook Marketing Template to Refresh Your Strategy and Increase Your Reach
Categories
- Social Media Analytics
- Social Media Strategy
Social media benchmarks by industry in 2024
Published on February 7, 2024 Reading time 6 minutes
Categories
- Data Report
- Social Media Content
The 2024 Content Benchmarks Report
Categories
- Template
- Employee Advocacy
An Employee Spotlight Template for Celebrating Your Team
Categories
- Template
- Social Media Strategy
9 Buyer Persona Templates for B2B, B2C and Beyond
Categories
- Social Media Engagement
5 ways social media listening increases customer advocacy
Published on February 1, 2024 Reading time 10 minutes
Categories
- Social Media Engagement
- YouTube
Increase YouTube engagement: 10 ways that actually work
Published on January 31, 2024 Reading time 10 minutes
Categories
- Customer Experience
- Review Management
Everything you need to know about online reputation management
Published on January 29, 2024 Reading time 9 minutes
Categories
- Leadership
- Social Media Strategy
How social media network fragmentation will impact your 2024 strategy
Published on January 29, 2024 Reading time 3 minutes
Categories
- Social Media Strategy
How to build a customer-centric B2B social media strategy
Published on January 25, 2024 Reading time 13 minutes

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