Customer Care

Learn how to deliver responsive and tailored customer experiences on social, with thoughtful content to help you handle your business with care.

All Customer Care

Categories
- Customer Care
- Higher Education
How to manage multiple Twitter accounts easily
Published on June 22, 2020 Reading time 7 minutes
Categories
- Customer Experience
- Diversity, Equity & Inclusion
Approaching accessibility: Building a compliant business starts with empathy
Published on May 26, 2020 Reading time 4 minutes
Categories
- Guide
- Community Management
Higher Ed Playbook: Using Social to Unite Your University
Categories
- Customer Care
- Social Media Strategy
Essential Sprout features to help your brand maintain connection in an uncertain time
Published on March 17, 2020 Reading time 9 minutes
Categories
- Customer Experience
- Marketing Disciplines
Think global, act local: The role of social in entering emerging markets
Published on January 22, 2020 Reading time 4 minutes
Categories
- Customer Experience
- Social Media Content
How to use social media crowdsourcing effectively
Published on November 13, 2019 Reading time 8 minutes
Categories
- Case Study
- Customer Care
How Loews Hotels & Co succeeds at scale with Sprout Social’s all-in-one platform
Categories
- Case Study
- Community Management
How Trek uses Sprout Social to support its social strategy around the globe
Categories
- Customer Experience
- Diversity, Equity & Inclusion
7 non-marketing podcasts to get you thinking differently
Published on May 21, 2019 Reading time 5 minutes
Categories
- Case Study
- Community Management
How Keele University builds its brand and loyalty using Sprout Social
Categories
- Customer Care
- Facebook
The complete guide to Facebook listening
Published on February 25, 2019 Reading time 6 minutes
Categories
- Case Study
- Community Management
How Southern California Edison resolves 1 in 6 social customer issues using Sprout Social chatbots
Categories
- Case Study
- Customer Care
How Leading Record Company Big Machine Label Group Cuts Through the Noise on Social Media Using Sprout Social
Categories
- Customer Care
- Updates & Enhancements
Be Prepared When It Matters With Message Spike Alerts
Published on June 6, 2018 Reading time 3 minutes
Categories
- Customer Care
- Updates & Enhancements
Send responses on social in a breeze using Sprout Social’s Saved Replies
Published on March 22, 2018 Reading time 2 minutes
Categories
- Case Study
- Community Management
How Dartmouth College Cultivates Community, Supports Successful Strategy Using Sprout Social
Categories
- Case Study
- Community Management
How Sprout Social Made Implementation a Pain-free Process for Atlantic Lottery
Categories
- Customer Care
- Updates & Enhancements
Introducing Sprout’s Bot Builder for Automated Conversational Workflows
Published on June 20, 2017 Reading time 4 minutes
Categories
- Case Study
- Community Management
Why the City of Las Vegas Turns to Social Media to Increase Citizen Engagement
Categories
- Webinar
- Customer Care
Atención al cliente y CRM en las redes sociales [Webinar]