Through the dashboard, you’re able to track your report’s progress. The company has employees reviewing reports 24 hours a day, seven days a week, in dozens of languages. Once a decision has been made, you’ll receive a notification. You can also keep an eye on Facebook’s progress by going directly to the Support Dashboard under account settings.
The Support Dashboard will also provide you with more details about why action was or wasn’t taken. However, it’s unclear how Facebook plans to handle the hundreds of comments regarding features. We imagine most requests will be pointed toward the existing Facebook Help Center.
This update ties in well with Facebook’s decision to provide its user base with antivirus software. With so much growth, the social network has become a breeding ground for malicious content, both in terms of viruses and offensive behavior. The inside look is a big step for Facebook, but only time will tell how successful the Support Dashboard will be.
[Image credit: Hash Milhan]
Jennifer Beese: Jennifer Beese has worked as a community manager and social media strategist. When she’s not writing, you can find her studying anatomy and physiology—she literally has a skeleton in her closet—or under the stars with her telescope.