Customer service isn’t one of Facebook’s strengths. Currently many members submit feedback or questions only be met with silence from the company.

Today, in an effort to strengthen ties with its community, Facebook has launched a Support Dashboard, which will let you track all of your submitted requests.

As Facebook nears 1 billion users, it’s becoming more attentive to its growing user base. However, these efforts appear to be more focused on safety than feature functionality, based on the language used in the company’s blog post.

“We encourage the more than 900 million people who use our service to report content to us that violates our Community Standards,” read the post. “These reports enable our team of review professionals to quickly and effectively remove abusive content from Facebook.”

The company goes on to say that it has consistently received feedback from its community about what happens after an issue has been reported. The Support Dashboard aims to add more transparency to that process by letting you see what happens after you click “Report.”

Through the dashboard, you’re able to track your report’s progress. The company has employees reviewing reports 24 hours a day, seven days a week, in dozens of languages. Once a decision has been made, you’ll receive a notification. You can also keep an eye on Facebook’s progress by going directly to the Support Dashboard under account settings.

The Support Dashboard will also provide you with more details about why action was or wasn’t taken. However, it’s unclear how Facebook plans to handle the hundreds of comments regarding features. We imagine most requests will be pointed toward the existing Facebook Help Center.

This update ties in well with Facebook’s decision to provide its user base with antivirus software. With so much growth, the social network has become a breeding ground for malicious content, both in terms of viruses and offensive behavior. The inside look is a big step for Facebook, but only time will tell how successful the Support Dashboard will be.

[Image credit: Hash Milhan]