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Social media customer service: What it is and how to improve it
Published on July 22, 2024
Reading time 14 minutes
Customer Care
Learn how to deliver responsive and tailored customer experiences on social, with thoughtful content to help you handle your business with care.
Featured
- Categories
Why you need to speed up your social media response time (and how)
Published on June 13, 2024 Reading time 6 minutes - Categories
How to build customer relationships with social media
Published on September 4, 2023 Reading time 8 minutes
All Customer Care
- Categories
15 social listening tools for your brand in 2024
Published on November 13, 2024 Reading time 8 minutes - Categories
How to balance speed and quality customer service
Published on November 4, 2024 Reading time 9 minutes - Categories
‘Tis the season for scrolling: 89% of consumers say social media influences their holiday shopping
Published on November 4, 2024 Reading time 5 minutes - Categories
Prepping your social customer care team for the holiday rush with Sprout
Published on October 30, 2024 Reading time 12 minutes - Categories
Why brands transition from Social Studio to Sprout Social
Published on October 11, 2024 Reading time 7 minutes - Categories
7 Best crisis management tools: A guide for marketers
Published on October 8, 2024 Reading time 4 minutes - Categories
How to master social media for retail in the UK
Published on September 17, 2024 Reading time 11 minutes - Categories
Breaking Ground: Sprout updates to get excited about in Q3 2024
Published on September 10, 2024 Reading time 5 minutes - Categories
Top customer service case management software in 2024
Published on September 6, 2024 Reading time 8 minutes - Categories
How to master the art of customer service case management for social media
Published on September 3, 2024 Reading time 5 minutes - Categories
What is digital customer service?: A complete guide
Published on August 30, 2024 Reading time 8 minutes - Categories
First response time: How to win over customers with quick replies
Published on July 31, 2024 Reading time 6 minutes - Categories
How the Sprout Social Salesforce integration strengthens your team
Published on July 31, 2024 Reading time 8 minutes - Categories
8 strategies for using AI for customer service in 2024
Published on July 30, 2024 Reading time 8 minutes - Categories
Customer engagement models: Optimize your Customer Care strategy
Published on July 29, 2024 Reading time 9 minutes - Categories
The ultimate list of customer engagement metrics to monitor
Published on July 24, 2024 Reading time 8 minutes - Categories
What is social media monitoring: Creating a social media monitoring strategy
Published on July 22, 2024 Reading time 10 minutes - Categories
Customer service chatbots: How to create and use them for social media
Published on July 18, 2024 Reading time 11 minutes - Categories
Top 6 social media customer service tools for your brand
Published on July 9, 2024 Reading time 8 minutes - Categories
Why you need to speed up your social media response time (and how)
Published on June 13, 2024 Reading time 6 minutes - Categories
8 ways customers interact and engage with your brand on social
Published on June 12, 2024 Reading time 7 minutes
![[Afterpost] Index 2023](https://media.sproutsocial.com/uploads/2023/10/Sprout-Social-Index_After-Post-Ad_980x200.png)
