Categories
Social media customer service: What it is and how to improve it
Published on May 15, 2025
Reading time 17 minutes
Customer Care
Learn how to deliver responsive and tailored customer experiences on social, with thoughtful content to help you handle your business with care.
Featured
- Categories
Why you need to speed up your social media response time (and how)
Published on June 13, 2024 Reading time 6 minutes - Categories
How to build customer relationships with social media
Published on September 4, 2023 Reading time 8 minutes
All Customer Care
- Categories
How customer relationship marketing on social media drives revenue
Published on October 30, 2023 Reading time 9 minutes - Categories
Social customer care is a team sport—are you all in?
Published on October 23, 2023 Reading time 5 minutes - Categories
Online reputation monitoring: What it is and why it’s important for business
Published on October 19, 2023 Reading time 9 minutes - Categories
How to cultivate brand loyalty (strategies and examples)
Published on October 9, 2023 Reading time 11 minutes - Categories
What is a brand community and how to build a successful one
Published on October 4, 2023 Reading time 8 minutes - Categories
Why you need an exceptional customer service strategy (and how to develop one)
Published on September 25, 2023 Reading time 10 minutes - Categories
Customer satisfaction score (CSAT): What it is and how to measure it
Published on September 20, 2023 Reading time 10 minutes - Categories
How 7 brands use customer marketing content strategies to deepen audience connection
Published on September 14, 2023 Reading time 12 minutes - Categories
How to build customer relationships with social media
Published on September 4, 2023 Reading time 8 minutes - Categories
Customer service reports: What they are and tips for building them
Published on August 24, 2023 Reading time 11 minutes - Categories
Google review management: The complete guide for your brand
Published on August 21, 2023 Reading time 8 minutes - Categories
Social CRM: How (and why) to manage customer relationships on social
Published on July 17, 2023 Reading time 6 minutes - Categories
Omnichannel customer experience: exploring seamless customer journeys
Published on June 26, 2023 Reading time 13 minutes - Categories
The role of AI in creating a more human customer experience
Published on June 26, 2023 Reading time 7 minutes - Categories
How Atlassian uses Sprout to enhance social media ROI
Published on June 13, 2023 Reading time 8 minutes - Categories
How to develop a winning customer experience strategy
Published on June 12, 2023 Reading time 13 minutes - Categories
How to find the best review management software for your business
Published on May 10, 2023 Reading time 7 minutes - Categories
How to make customer service efficiency an org-wide priority
Published on April 24, 2023 Reading time 5 minutes - Categories
Elevate your support with social media customer service software
Published on April 17, 2023 Reading time 4 minutes
Reimagine Social Media for Business Growth
Try Sprout for free
![[Afterpost] 2025 Index](https://media.sproutsocial.com/uploads/2025/01/index-2025_afterpost.png)
Build and grow stronger relationships on social
Sprout Social helps you understand and reach your audience, engage your community and measure performance with the only all-in-one social media management platform built for connection.