Customer Care
Learn how to deliver responsive and tailored customer experiences on social, with thoughtful content to help you handle your business with care.
All Customer Care
- Categories
Leading strategies for social media inbox management
Published on February 18, 2025 Reading time 8 minutes - Categories
Brand love: How to make audiences’ hearts grow fonder
Published on February 11, 2025 Reading time 7 minutes - Categories
How to use conversational AI to deliver personalized customer service at scale
Published on January 24, 2025 Reading time 11 minutes - Categories
The social media customer service metrics that experts measure
Published on January 8, 2025 Reading time 14 minutes - Categories
Field tested tips for aligning customer service and marketing
Published on December 20, 2024 Reading time 12 minutes - Categories
How to balance speed and quality customer service
Published on November 4, 2024 Reading time 9 minutes - Categories
Why brands transition from Social Studio to Sprout Social
Published on October 11, 2024 Reading time 7 minutes - Categories
Salesforce and Sprout Social are ushering in a new era of social media customer care
Published on October 9, 2024 Reading time 4 minutes - Categories
The complete guide to social media community management
Published on September 24, 2024 Reading time 12 minutes - Categories
9 Customer engagement tools for fostering meaningful connections in 2026
Published on September 13, 2024 Reading time 4 minutes - Categories
Breaking Ground: Sprout updates to get excited about in Q3 2024
Published on September 10, 2024 Reading time 5 minutes - Categories
Top customer service case management software in 2026
Published on September 6, 2024 Reading time 8 minutes - Categories
Online review management: Unlocking brand growth in 2025
Published on September 2, 2024 Reading time 9 minutes - Categories
What is digital customer service?: A complete guide
Published on August 30, 2024 Reading time 8 minutes - Categories
First response time: How to win over customers with quick replies
Published on July 31, 2024 Reading time 6 minutes - Categories
Customer engagement models: Optimize your Customer Care strategy
Published on July 29, 2024 Reading time 9 minutes - Categories
The ultimate list of customer engagement metrics to monitor
Published on July 24, 2024 Reading time 8 minutes - Categories
Customer service chatbots: How to create and use them for social media
Published on July 18, 2024 Reading time 11 minutes
![[Afterpost] 2025 Index](https://media.sproutsocial.com/uploads/2025/01/index-2025_afterpost.png)
Build and grow stronger relationships on social
Sprout Social helps you understand and reach your audience, engage your community and measure performance with the only all-in-one social media management platform built for connection.