Brands need more social audience insights, not more accounts

Consumers plan to be highly engaged with brands on social media in 2026. Four in five say they will interact with brand content more or the same as they do now, according to The 2026 Social Media Content Strategy Report. In response, 87% of marketers say they want their brand to show up on more social media networks this year.

But throwing everything at the wall to see what sticks is ineffective and burns teams out. Social has become so fragmented and algorithms so personal, that marketers are increasingly unsure where their true audience really is. The report found that the #1 thing marketers say would make their strategies more effective is real-time insights about what their audience wants to consume.

We’re back with the latest edition of our series, @Me Next Time, where we invite Team Sprout and some of our favorite social experts to share how they really feel about the latest trends and industry discourse.

This time, we sat down with Paula Perez, Social Content Specialist at Oatly, to learn why brands don’t need to show up everywhere. What they need is better intelligence about where their audience is and what they want to see. If you spend any time digging into the Swedish company’s social presence, it’s clear how well they understand their audience and the role their products play in their lives. You can watch our entire fireside chat with Perez on-demand.

What are social media audience insights?

Social media audience insights are actionable insights that reveal who your audience really is, what they care about and how they behave online. It’s important to remember that audience insights aren’t limited to quantifiable performance metrics. Instead, you analyze:

• How users are talking about your brand, product, industry and competitors (even when you aren’t tagged)
• Tone and comment sentiment
• The demographic makeup of your audience
• Which networks your audience likes to spend time and engage with brands

Perez elaborates, “We’re big on qualitative metrics and data storytelling. We ask ourselves: Are we reaching audiences we haven’t seen before? Are we receiving inbound creator messages from new types of online communities? What is the reaction to our outbound comments on our partners’ pages? But we also look at reach and engagement to bring in hard numbers.”

Why social media audience insights are crucial 

Brands are no longer built by advertising firms. They’re built by audiences, and shaped by the millions of moments that make up the patina of online culture. Social audience insights are the key to tapping into this parallel world, and breaking through saturated social feeds and algorithm fatigue.

But it isn’t about dominating the conversation. As Perez describes, “We talk about it like being invited into someone’s home. Our online audience has already created a space, built a vibe and welcomed us in. Our job isn’t to rearrange their furniture or tell them how to host. Our job is to add value to the moment and respect the tone of their ‘house.’ That mindset shapes everything about how we build community. We lead with intention and respect, and remember that we’re participants—not directors—in the conversations people are having about Oatly.”

Here are the ways the Oatly team relies on social media insights to inform their social strategy.

Develop truly original content 

Feeds are inundated with AI slop and lightning pace trend cycles. Consumers are overstimulated. Per the Q4 2025 Sprout Pulse Survey, human-generated content is the #1 thing consumers want brands to prioritize on social in 2026.

Perez and team went all-in on human touch when cultivating the social rollout for Oatly’s Lookbook campaign, a couture-inspired series that highlights barista-level recipes.

“We worked with cultural intelligence platform CultureLab to dive deep into the world of beverage trends. Plus, we have an in-house barista team and a head of food and beverage experience who craft the beverages. Together, they developed the Taste Report, and the recipes followed. On social, our in-house team executed from start-to-finish. They had creative ideas inspired by online culture (i.e., ‘model-inspired polaroids,’ matcha ping pong, custom Oatly icecubes). So many people commented asking whether our  creative was AI-generated, but it wasn’t. It all came from real, talented people.”

Because of social audience insights, the Oatly team was empowered to ground their campaign creative in the emerging trends and cultural signals their audience cares about, from flavors like cardamom and rosemary to unexpected lattés like custard and chia seed pudding.

Find niche audiences inside of niche audiences 

The internet is growing increasingly niche. Most of us have disparate algorithms informed by our quirky hobbies, favorite TV shows and even favorite products. It’s impossible to tell what someone’s corner of the internet looks like based on demographics like age or location alone.

Perez describes: “We never assume a generation is a monolith. Even within Gen Z, there are pockets of subcultures inside other subcultures. Social is so saturated right now that it can feel overwhelming to decode what’s an actual signal vs. what’s just noise. So we look for the communities that genuinely love us, even if they seem totally unrelated to each other. One recent partnership was with EF Pro Cycling. We featured their team in content cross-posted with their social accounts and received a ton of love from the cycling community for highlighting the sport during Tour de France. Plus, we realized athletes love Oatly to help them carb load and fuel up for their workouts. On the opposite end of the spectrum, we get so much love from the aesthetic ‘romanticizing life’ girls who always find creative ways to add Oatly to their matcha during their morning routines. These groups could not be more different, but they are both passionate about Oatly.”

The Oatly team delves deep into researching these hyper-niche communities so they can build long-term relationships and credibility. “We’ve filmed at the University of Alabama with frat boys and cheerleaders. With Miami city girls at nightclubs. With the cycling community across Europe. We go deep into these niches not to chase trends, but to understand which ones have the potential to produce our superfans and ambassadors,” explains Perez.

Ensure brand relevancy in an always-changing world

Consumer preferences for how and where brands show up online aren’t changing every few years—or even annually. Marketers need to embrace new expectations quarterly (or more) to keep up with culture.

Perez and the Oatly team have relied on audience insights to keep up with the constant evolution. “Our social activity looks a lot different today than it did even five years ago. When we were first gaining traction, especially in the US, people loved to see us bucking trends (think: Instagram captions that were basically three-paragraph essays). Millennials loved disruption, and DTC brands were built around being the disruptor. But Gen Z? They set the tone and expect brands to follow it. We never used to jump into random threads unless we’d been tagged or deliberately invited. If we showed up unprompted, it would feel off. People would comment, ‘Oatly…why are you here?’ But now the expectation has shifted—especially on TikTok. When we’re late to a conversation, people call it out. ‘Oatly, y’all are late.’ And they’re right. The community now expects us to be part of the moment.”

To meet the consumer call to show up in comment threads or conversations proactively and unprompted, many social teams are adopting a newsroom model, helping them access audience insights that predict trends, spot emerging conversations and assess risk.

Social media audience insights serve the entire business—not just marketing 

The potential for social audience insights doesn’t end at refining your content strategy. This data serves a vital role in sharing social intelligence company-wide. By harnessing insights around customer behavior, expectations and emotions on social, you can influence everything from product development to market expansion. This data analysis can shape the next product variation you release, the feature upgrades you prioritize and the retired items you decide to bring back.

That’s exactly what happened when Oatly launched their matcha oat beverage in the EU after demand for the flavor profile reached a fever pitch.

“Launching matcha in the EU is one of my favorite examples of a time when community input shaped the direction of our product development. The explosion of matcha and custom beverages on social in several markets including DACH, Spain and France created massive demand. We always stay really close with our product teams, regularly sharing feedback and trends we’re seeing online. We work in tandem with their own market research process and, in this case, we all knew the trend was too big to ignore.”

Social audience insights aren’t a replacement for other market research, but they can be a valuable (and fast) way to validate the signals your company hears in other venues.

Finding your audience requires going deeper, not wider

Meaningful audience growth and resonance doesn’t come from being everywhere. It comes from understanding where and how your brand belongs, and what your audience expects of you. As Oatly shows, social media audience insights give brands the clarity to prioritize the right networks, subniches and content strategies.

When brands listen to their audience and act on real-time signals, they not only create better content, but develop better products, too. The future of social (and business) belongs to brands that trade more accounts for better intelligence.

To dive deeper into the network-specific trends and consumer behaviors, download The 2026 Social Media Content Strategy Report.