Session time: 1 hour
If you haven’t already, it’s time to put customers at the center of your social strategy. Center their stories and needs to develop deeper, longer-lasting relationships—and a continual competitive edge.
Learn from today’s customer champions how you can use social to proactively manage your customer community, deliver stronger customer service, inform business decisions and create meaningful and engaging content.
Presenters
Brooke Sellas
Evan Hamilton
Jonathan Zuluaga
Jonathan Zuluaga is a Senior Community Strategist at Sprout Social. From working as a social media strategist working at agencies like Havas to being in-house at Great Wolf Resorts, his background has given him the chance to understand clients and brands from both sides of the business. A passionate strategist and connector during the day and a creative in his off time, Jonathan spends his free time as a photographer, making cocktails and studying his obsession with minimalism.
