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Session time: 1 hour
If you haven’t already, it’s time to put customers at the center of your social strategy. Center their stories and needs to develop deeper, longer-lasting relationships—and a continual competitive edge.
Learn from today’s customer champions how you can use social to proactively manage your customer community, deliver stronger customer service, inform business decisions and create meaningful and engaging content.
Presenters
Brooke Sellas
Founder & CEO B Squared Media
Evan Hamilton
Director of Community Reddit
Jonathan Zuluaga
Social Media Strategist Sprout Social
Kevin Saghy
Head of Audience Engagement Ohio State University
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Published on January 25, 2022 Reading time 7 minutes