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Session time: 1 hour
If you haven’t already, it’s time to put customers at the center of your social strategy. Center their stories and needs to develop deeper, longer-lasting relationships—and a continual competitive edge.
Learn from today’s customer champions how you can use social to proactively manage your customer community, deliver stronger customer service, inform business decisions and create meaningful and engaging content.
What is a customer journey map and how to make your own [examples included]Published on January 25, 2022 Reading time 7 minutes