Social Media Intelligence Manager

Olivia Jepson is the Social Intelligence Manager at Sprout Social. As a key voice of the customer, she ensures social conversations inform how teams think, build, and innovate. Over the past seven years at Sprout, she has worked across social media engagement and content strategy, and now leads social intelligence programming. Her work focuses on building frameworks that help teams turn audience and market signals into smarter strategy, transforming online conversation into actionable insights and compelling stories.