Seamlessly Reply to Public Comments on Facebook Page Posts via Private Message

Sprout’s Smart Inbox and Facebook Comment Thread screen now offer enhanced features for Pages to communicate one-to-one with Facebook users. Sprout users can now reply to public comments on a Page post via Private Message.

  1. How To:
  2. Click the Reply icon on a Facebook Comment in the Smart Inbox.
  3. From the Facebook Comment Thread screen, click the Switch to Private Message prompt above the text box.
  4. Compose your Private Message reply.
  5. Click Send.
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Note: When sending a Private Messages from a Facebook Page to a Facebook user, the Facebook user can easily manage this conversation from their Facebook Messenger mobile app.

Manage Your Business Page’s Facebook Messenger Conversations from the Smart Inbox

Managing one-to-one conversations between your Facebook Business Page and Facebook users has never been easier. Sprout users can view and engage with all Facebook Messenger conversations in the Smart Inbox.

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