December 5, 2017
Add Images & GIFs to Chatbot Conversations
Users can now add images and GIFs to Welcome Messages and Auto-Responses which can help reinforce ideas or showcase products to bring more personality to the conversation.
- HOW TO:
- From the conversation map, click on the Welcome Message.
- Click Browse under Add an Image.
- Select your image or GIF from your library.
- Click Save.
- Repeat steps for Auto-Responses by clicking on an Auto-Response.
Note: Images or GIFs are not available for Quick Replies.
Add Call-to-Action Buttons in Chatbot Conversations
Add a call-to-action button to Welcome Messages and Auto-Responses to drive users to an external URL to achieve a specific goal. Using call-to-action buttons you can lead consumers to make a purchase, share their experience or to another destination.
- HOW TO:
- From the conversation map, click on the Welcome Message.
- Click Add Call-to-Action button.
- Enter Button Text.
- Enter the URL.
- You have the option to shorten the URL by clicking Shorten URL.
- Click Add Another Call-to-Action button.
- Add up to 3 CTA Buttons.
- Click Save.
Note: CTA Buttons are not available for Quick Replies.
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