Advanced Settings for the Bot Builder

Users now have a Settings tab within the Conversation Map to centrally manage bot settings such as name, description, Restart Buttons and Auto-completion of messages.

Typing Indicators for Bots

Sprout’s Bot Builder now gives users the option to show typing indicators in their chatbot interaction in order to create a more conversational experience for end-users.

  1. HOW TO:
  2. In the Settings tab, click the toggle to Enable Typing Indicators.

Ad Plugins in for Bots

Sprout users can now promote chatbot experiences created in Sprout on Facebook Click-to-Messenger Ads or Twitter Direct Message Card Ads. Using an Ad ID string generated in Sprout, users can easily plug their unique bot workflow into an ad on each network.

  1. HOW TO:
  2. In the Settings tab, click Copy ID under Welcome Message ID (Twitter) or Bot Payload (Facebook).
  3. Paste IDs into the appropriate fields within the ad creation process for each network.
  4. Click here for more information on where to paste fields in Twitter and Facebook.

Note: Currently, you cannot create an Ad bot separate from your default bot; you can simply plug your default bot into an ad.