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Social media customer service: What it is and how to improve it
Published on May 15, 2025
Reading time 17 minutes
Customer Care
Learn how to deliver responsive and tailored customer experiences on social, with thoughtful content to help you handle your business with care.
Featured
- Categories
Why you need to speed up your social media response time (and how)
Published on June 13, 2024 Reading time 6 minutes - Categories
How to build customer relationships with social media
Published on September 4, 2023 Reading time 8 minutes
All Customer Care
- Categories
5 Ways to improve your CRM strategy with social media
Published on September 12, 2017 Reading time 7 minutes - Categories
Scale 1:1 engagement with Facebook Messenger Chatbots
Published on August 17, 2017 Reading time 3 minutes - Categories
Streamline Conversations with the New Twitter Contact View & Real-Time Direct Messaging
Published on July 6, 2017 Reading time 2 minutes - Categories
Introducing Sprout’s Bot Builder for Automated Conversational Workflows
Published on June 20, 2017 Reading time 4 minutes - Categories
Better Collaboration with Recent Enhancements Across Sprout
Published on March 23, 2017 Reading time 3 minutes - Categories
Foster Customer Relationships With Sprout’s Instagram Contact View & Engagement History
Published on December 8, 2016 Reading time 2 minutes - Categories
Sprout Social & Twitter Are Working Together to Enhance the Social Conversation
Published on November 1, 2016 Reading time 3 minutes - Categories
Monitor & Engage With Facebook Reviews From the Smart Inbox
Published on September 26, 2016 Reading time 2 minutes - Categories
Sprout Social Customers Among First to Access Twitter’s New Customer Support Features
Published on September 15, 2016 Reading time 3 minutes - Categories
Introducing Facebook Contact View With Message History
Published on August 3, 2016 Reading time 2 minutes
Reimagine Social Media for Business Growth
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