As more and more consumers reach out to brands on social media channels, knowing how to handle support-related requests and build customer relationships is essential to your business growth strategy. Businesses now have the opportunity to directly connect with current and potential customers in ways never seen before. Discover how to turn customers into powerful brand ambassadors, efficiently assist users on social networks, and drive sales.
Learn How To:
Build an Effective Team
Build a social media team that is prepared to resolve issues and assist customers in a public forum.
Capitalize on Buzz
Build on the conversations surrounding your brand to grow your business.
Engage with users online to build awareness of your organization, increase website traffic and drive conversions.